RapidScale, a cloud services innovator, delivers world-class, secure, and reliable cloud computing solutions to companies of all sizes across the globe. Its state-of-the-art CloudOffice platform and market leading cloud solutions are the reason why RapidScale is the provider of choice for leading telecommunications providers, VARs, MSPs, and agents throughout the United States. RapidScale is not only delivering a service, but is also innovating advanced solutions and applications for the cloud computing space. Today, many of the top carriers, VARs, MSPs, and Master Agents across the globe are selling RapidScale’s cloud solutions to their customers. RapidScale’s market leading solutions include: CloudServer, CloudDesktop, CloudOffice, CloudMail, CloudRecovery, CloudApps, and more. For more information on RapidScale visit www.rapidscale.net.

1. CloudTraining
personalizing business cloud
4/9/2015 CloudTraining 1

2. personalizing business cloud

3. Business Presentation 3
Company Overview
4/9/2015
338%
2012
350%
2013
232%
2014
Revenue
Growth
Founded: 2008
Headquarters: Irvine, CA
• Enterprise and SMB Managed Cloud
Services
• Hybrid Managed Cloud Services
• 24x7x365 Managed IT Support
Managed Cloud
• Global Cloud Platform Built for VARs,
MSPs, MSOs, Carriers, and IT Teams
• Fully Integrated CloudPortal for Self-
Management
Cloud
• Advanced Professional Services
• Standard Professional Services
• Basic Professional Services
Professional Services
United States
• Irvine, CA
• Sterling, VA
• Dallas, TX
EMEA
• London (Q3,
2015)
APAC
• Singapore (Q4,
2015)
Ranked one of the
“25 Coolest Emerging
Vendors” of 2014
- CRN, July 2014
State-of-the-Art Cloud Facilities

4. Engineering & Support
• Managed Cloud
Support Team with
24x7x365 Support
• Basic to Advanced
Engineering Support
• Call Center
Escalations to
RapidScale Cloud
Engineer
Channel Leaders
• Partner Acquisition
• Partner Support
• Partner Quotes
• Partner Training
• Cloud Strategy
• Order Oversight
4/9/2015 CloudTraining 4
Sales Engineers
• In-Person
Meetings
• Conference Calls
• Cloud Roadmap
• Cloud Design Calls
• Side-by-Side
Selling
• Complex Order
Support
Account Manager
• Customer
Retention
• Upsells
• Moves, Adds and
Changes
Our Team
“Our Mission is to be the Most Customer Oriented Cloud Company in the World”

5. 4/9/2015 Building a Great Cloud Team 5
Cloud Support Team
The Approach and Strategy
Cloud Engineering Team
• Level 1 Cloud Support Engineers
• Geared towards first call resolution
• User Account administration
• Remote LAN testing
• Level 2 Cloud Support Engineers
• Firewall management
• Server administrator
• Basic routing
• Basic server and storage configuration
• Level 3 Cloud Support Engineers
• Escalation point
• Package and update new applications
• Advanced routing
• Advanced server and storage configuration
• Supporting Account Managers
• Assist and maintain relationship after environment goes live
• Trouble Ticket and SLA Reviews
• Compute trending analysis
• Application performance

6. Hypervisor
Backup/
Replication
Virtualized
Desktop Tool Set
XenDesktop
XenApp
Firewall
Email,
Virtualized Desktop
Orchestration,
CloudApps Engine &
AAP Protocol
Email
Multi-Tenant
Private,
Dedicated
Standard O/S
4/9/2015 Cloud Strategy, Approach, and Tools 6
CloudPortal
Services Manager
Data Center
monitoring
RapidScale Platform

7. 4/9/2015 CloudTraining 7
Data Centers:
SAS70, SSAE 16 Tier 3, Class 1
• On premise security guards, exterior
security system, biometric system, including
palm scanners and multiple badge security
scanners with digital recorders
• All cages secured and locked
• Colo-hybrid customer only allowed with
RapidScale employee
Transport/Access:
• Cisco Routers & Firewalls. Citrix
XenApp using 256-bit AES encryption.
SSL Encryption at 2048-bit
government-grade encryption.
Infrastructure:
• Enterprise Virtual Firewall or
customer owned device
Storage: NetApp
• Encryption- all data encrypted in
flight and at rest. All SANS have
SED’s (Self Encrypting Drives)
Compliance:
• HIPAA
• PCI
• Sarbanes-Oxley (SOX)
• SSAE 16
CloudOffice:
• End-user password
strength/resets
CloudSecurity

8. Security
800,000 laptops are lost each year in airports
alone.
Hacked networks for small companies
without strong IT resources
Sony for example
4/9/2015 CloudTraining 8
Flexibility
65% of respondents to an
InformationWeek survey said
“the ability to quickly meet
business demands” was an
important reason to move to
cloud computing.
Cap-Ex Free
Pay as you go, no need for
capital expenditure. Faster to
deploy, minimal project start-up
costs, predictable ongoing
operating expenses.
Disaster Recovery
Aberdeen Group found that
businesses which used the cloud were
able to resolve issues in an average of
2.1 hours, nearly four times faster
than businesses that didn’t use the
cloud
Increased Collaboration
Allowing all employees –
wherever they are – to sync
up and work on documents
and shared apps
simultaneously
Work from Anywhere
As long as employees have internet access,
they can work from anywhere
RapidScale Differentiators

9. RapidScale
Products
4/9/2015 CloudTraining 9

10. CloudTraining 10
The Solutions
4/9/2015
CloudMail CloudDesktop CloudServer CloudRecovery CloudOffice

11. 4/9/2015 CloudTraining 11
What?
Provides a business with a fully
comprehensive overview of their current
infrastructure. Includes more than 1,000
data points.
When?
During the initial phases of a RapidScale
cloud migration, CloudDiscovery provides an
end user with a full assessment and
utilization report of their network and the
infrastructure layout.
Why?
This gives users the peace of mind that their
infrastructure will be up and running correctly
and efficiently once they have made the
migration to the cloud.
CloudDiscovery allows users to get a full assessment of their current infrastructure and the data needed to achieve a successful migration
to the cloud. It provides a user-friendly interface that lays out the configuration, desktop use information, and compute information
within their network.
CloudDiscovery

12. Enterprise Discovery
• Over 1000+ data-points
discovered
• Standardized across Physical
and Virtual Machines
• Servers, Virtual Hosts and
Desktop
Migration & Upgrade Management
• Application for Managing Cloud
and/or Colocation Migration of
Servers, Infrastructure and
Applications
• System Profiling for Disaster
Recovery Management
Task Management
• Project Task Tracking for
enterprise Projects related to the
enterprise and infrastructure
• Access for internal & external
customers
• Create templates for standardized
governance
Help Desk
• Help Ticket system for enterprise
support of desktops and servers
• For internal & external customers
Risk & Vulnerability Scans
• Identification of Delta change
in the enterprise
• Patching
• Active Directory
• Ports and Bandwidth
Change Management
• Standardized Change Request for
the enterprise
• Integrated CMDB for
Configuration Management
4/9/2015 CloudTraining 12
Management Analytics Automation
Solutions Leveraging Machine Data for Enterprise Transformation
CloudDiscovery

13. 4/9/2015 CloudTraining 13
What?
Sophisticated messaging tools that
provide rich and efficient access to email,
calendars, contacts, and tasks.
When?
Option for those that want to harness the
power of an Exchange server but don’t want
to pay for a full server license
Why?
Help you free up valuable capital, IT staff, and
other costly resources for more effective,
strategic use within your organization.
CloudMail Multi-Tenant is RapidScale’s Hosted Exchange offering. CloudMail is industry leading in the delivery, design, and support of
Microsoft Exchange. Our Service Level Agreement on CloudMail is 100% uptime and all support is U.S. based.
CloudMail Multi-Tenant

14. 4/9/2015 CloudTraining 14
Build Your CloudMail Package

15. 4/9/2015 CloudTraining 15
What?
Microsoft Exchange solution in a
private/dedicated environment versus a
multi-tenant hosted environment.
When?
Option for those that want to harness the
power of an Exchange server but don’t want
to pay for a full server license or
management costs and requirements.
Why?
Help you free up valuable capital, IT staff, and
other costly resources for more effective,
strategic use within your organization.
CloudMail Enterprise features RapidScale 100% uptime guaranteed Microsoft Exchange solution within a private/dedicated environment.
Within the dedicated environment customers have more control and flexibility over their solution.
Enterprise CloudMail

16. 4/9/2015 CloudTraining 16
Build Your Enterprise CloudMail Package

17. 4/9/2015 CloudTraining 17
CloudMail Features
Exchange 2013
Licensing
25GB Mailbox File Sharing Licenses
Archiving Advanced Security
Disaster Recovery with
Business Continuity
Management Tools
End to End
Administration
Unlimited Active SyncScalability
Email Retention
Anti-Virus/Anti-Spam -
Microsoft Provided
Web and Outlook
Client Access
User / Service
Provisioning

18. 4/9/2015 CloudTraining 18
What?
Provides virtualized compute, storage,
and networking in a utility model to help
simplify the management of your IT
infrastructure
When?
For new organizations without the capital to
invest in hardware or an organization needs
to limit capital expenditure on IT and
reinvest in other areas
Why?
Flexible, Scalable, and Secure Enterprise
infrastructure working for you at a fraction of
the price
CloudServer (IaaS) eliminates the need to spend capital on upgrading physical hardware and move into an Operating Expense (OpEx)
model. All hardware is virtualized and delivered on a per month subscription rate. The consumer does not manage or control the
underlying cloud physical infrastructure but has control over operating systems, storage, and applications.
CloudServer

19. Development Environment
Windows
2008 Ent 64-
bit
VMWare
MS IIS 7
MS SQL
2008/2013
Windows
2008 Ent 64-
bit
OS
APP
Hypervisor
Storage
4/9/2015 CloudTraining 19
Firewall
RapidScale Difference:
Cisco UCS Blades B200 M3 running Intel E-5
Cisco Nexus switching
Cisco ASR 10 Gb Routers
VMWare ESX
V-Center Controller
V Cloud Director 5.1 & V Sphere 5.1
CPU
“Central Process Unit” The processor, the brains of the
computer, where most of the calculations take place
CORE
Refer to the actual processing units within the CPU
Common Terms:
RAM
“Random Access Memory” High speed storage linked
directly to CPU
CloudServer

20. 4/9/2015 CloudTraining 20
Who to Target
Any customer
running
applications on
physical or virtual
servers
Companies that
are rapidly
growing or scaling
Companies that want
to take advantage of
enterprise level
hardware and
security
Companies with
compliance needs
Companies with
disaster recovery
needs
Companies with
limited capital
How many
physical servers
do you have? Is
any of the
hardware due for
an upgrade?
What critical
applications are
you running?
What Operating
System are you
running?
What are the
server
specifications?
(CPU, RAM,
Storage)
Does your
organization have
any Disaster
Recovery and
Business
Continuity plan in
place?
Questions to Ask
What happens
today if a
server goes
down?
Is your
organization
strapped for
capital?
CloudServer

21. 4/9/2015 CloudTraining 21
Build Your CloudServer Package

22. 4/9/2015 CloudTraining 22
What?
Allows business to keep their production
servers, storage and applications in-
house but add offsite servers for back up
and disaster recovery with business
continuity in our secure infrastructure
When?
• If losing critical data will affect your
business
• Compliance requirements HIPAA, PCI,
Sarbanes-Oxley
Why?
• Ability to fail applications over to the
cloud to ensure seamless end-user availability
in the event of a failure
• Improved security
• Frees up internal IT to work on revenue
generating projects
CloudRecovery (DRaaS) provides businesses with cost-effective disaster recovery services by offering critical storage based replication and
recovery within a managed environment in the cloud. RapidScale’s data centers are Tier 3, Class 1 providing enterprise-level security.
CloudRecovery

23. 4/9/2015 CloudTraining 23
Last Available
Backup
Severe
Unexpected Event
Damage
Assessment
Disaster Declaration
Assessment Disaster
Declared
Resume Critical
Business Processes
Recovery Time ObjectiveRecovery Point Objective
Duration of time and a service level within which a
business process must be restored after a disaster
(or disruption) in order to avoid unacceptable
consequences associated with a break in business
continuity.
Maximum tolerable period in which data might
be lost from an IT service due to a major
incident
RTO: “Recovery Time Objective” RPO: “Recovery Point Objective”
CloudRecovery RTO & RPO

24. 4/9/2015 CloudTraining 24
Who to Target
Companies that
still run physical
servers on-site
Companies that live
in areas affected by
natural disasters
Companies that
have a very low
RTO and RPO
Companies that
are heavily
reliant on data
Companies that
need to have quick
access to their data
in the event of a
disaster
Companies who
can’t afford to
be down without
their data
What would you
and your
employees do if
you lost all of
your data?
How do you back up your
data today? How long
would it take if you
needed to retrieve your
data?
What is your RTO
(Recovery Time
Objective) and RPO
(Recovery Point
Objective)?
Do you know how your
organization would
manage if all systems
were down and
inaccessible?
How many business
critical applications
are you running in
house today? What
are those
applications?
Questions to Ask
CloudRecovery

25. 4/9/2015 CloudTraining 25
Build You CloudRecovery Package

26. 4/9/2015 CloudTraining 26
What?
Allows companies of all sizes to move
their desktops into the cloud via
RapidScale, which can then be accesses
on any device over the Internet.
When?
• Time to upgrade PC’s
• Employees want to bring their own
devices
• IT Staff is always putting out fires
Why?
• Minimize PC maintenance, support, and
life cycle management and enhancing
data security, mobility, and productivity.
• Eliminate upgrading hardware, memory
and disk space
RapidScale’s CloudDesktop (DaaS) solution allows organizations to move all their applications and desktop to the cloud. They are able to
access their virtual desktop environment through an internet connection from any device, anywhere in the world.
CloudDesktop

27. 4/9/2015 CloudTraining 27
CloudDesktop for Flex Work
Give people the
flexibility of choosing
the ideal time, place
and device for their
work
Protect confidential
business information
yet meet privacy,
compliance and risk
management
standards
Provide workers with
uninterrupted access
to desktops and apps
during business
disruptions of any
kind
Reduce real estate,
travel and labor
costs through flex-
work, telework and
alternative
workplace strategies
Attract and retain
the best people
wherever you find
them
Alternative workplace strategies such as telework, flex-work and outsourcing are
transforming the way people and organizations do business.

28. 4/9/2015
A recent study found that 93% of employees find BYOD to be beneficial to both
employees and employers, while 53% of business decision makers acknowledged
the fact that it leads to more productive employees.
CloudTraining 28
Benefits of BYOD
• The perfect storm, and how it’s changing the world…
• Millennials coming out of college have better devices than corporate America.
• CapEx vs. OpEx
Productivity
Cost Savings
Security
Purchasing the hardware for your employees to work, as well as the power to
run it all, is expensive. With BYOD, employees provide and update their own
devices at their leisure.
We offer enterprise-grade encryption for your data so your information is safe at
all times. Your users will need to enter login information to access their programs
and data
BYOD

29. 4/9/2015 CloudTraining 29
Who to Target
Companies with
100+ Users
Companies who deal
with refreshing
desktops, laptops, or
tablets
Companies who want
to move to a BYOD
(Bring Your Own
Device) model
Companies that
have remote
employees
Companies that
have employees
who travel
Companies who
need to have the
ability to add or
remove users
quickly
How much of
your time goes to
maintaining
devices
(desktops,
laptops, zero
clients, thin
clients, tablets)?
What applications are you
running today?
What licensing do you
own today?
How do you manage
licensing today?
How are you sharing
files?
Who manages
your IT?
Do you have any users
that work remotely?
Do your remote users
have issues accessing
applications?
Where do you back
up your data?
Questions to Ask
CloudDesktop

30. 4/9/2015 CloudTraining 30
Build You CloudDesktop Package

31. 4/9/2015 CloudTraining 31
What?
• Hybrid of our core solutions
• Multi-tenant Platform: Multiple
customers sharing clusters of servers.
• Includes licensing costs and
management
When?
• Time to upgrade PC’s
• Employees want to bring their own
devices
• IT Staff is always putting out fires
Why?
• Minimize PC maintenance, support, and
life cycle management and enhancing
data security, mobility and productivity.
• Show an ROI on your PC’s
• Eliminate upgrading hardware, memory
and disk space
CloudOffice is a secure and robust solution set combining RapidScale’s four core products and services: CloudServer, CloudDesktop,
CloudRecovery, and CloudMail. It’s the perfect solution for SMBs who have little or no IT support since RapidScale manages everything for
CloudOffice.
CloudOffice

32. 4/9/2015 CloudTraining 32
Benefits of CloudOffice
Anywhere
Desktop and data
access from any
device anywhere
with an Internet
connection
Productivity
Increased
productivity and
efficiency
Simple
Stronger IT
policies and ease
of implementation
Secure
Increased data
security
Scalable
Monthly
subscription
service allows for
easy scaling
Microsoft
Microsoft suite
of products
most commonly
used in business
Cost Effective
Reduced or
eliminated
software licensing
management and
software
assurance

33. 4/9/2015 CloudTraining 33
Who to Target
Companies with
10-100 Users
Companies with
limited IT resources
New Companies
looking to have an
all-in-one solution
for their IT needs
Companies who
want to BYOD
(Bring Your Own
Device)
Companies that
have remote
employees
Companies
looking to move
everything to the
cloud
What email
platform are you
running today?
How are you sharing files?What applications are
you running today?
Do you have any users
that work remotely?
Where do you back
up your data?
How do you manage
licensing today?
Do your remote users
have issues accessing
applications?
Who manages your
IT?
Questions to Ask
CloudOffice

34. 4/9/2015 CloudTraining 34
Build You CloudOffice Package

35. Marketing
4/9/2015 CloudTraining 35

36. 4/9/2015 CloudTraining 36
RapidScale TCO

37. 4/9/2015 CloudTraining 37
Get Certified
Become RapidScale Certified by
completing our Cloud 101
Certification Course which
includes an overview of the
cloud, how it works, what the
RapidScale products are, and
how to position them to your
customers.
Interactive Lessons
Learn quickly with interactive
videos, audio, and
attachments to gain the
knowledge you need to
effectively sell cloud. Gain
more knowledge with each
course you take.
Track Progress
Follow along with your progress
as you move through the various
courses. As you pass each one,
you’ll receive badges and
certifications that you can
present to your customers!
CloudUniversity

38. Email Marketing Campaigns for the Cloud
• 12 months of prefabricated Newsletters touching on various topics,
customizable and Co-Brandable
• CloudEducation Forum Sponsorship for your prospects and
customers. RapidScale has written the book and you just need to
bring the C Level buyers.
• Lunch and Learns for YOUR partners available
• Partner Portal: dozens and dozens of tools ranging from Case
Studies, Webinars, Testimonials, Competitive Comparisons and
Collateral to name just a few.
4/9/2015 CloudTraining 38
Marketing with our Partners

39. Email
+
Mailers
Option 1
Email +
Calling
Option 2
Email +
Mailers +
Calling
Option 3
4/9/2015 CloudTraining 39
CloudLeads – Increase your leads
CloudLeads provides our partners with an advanced lead system built off
of three core marketing solutions: mailers, calling campaigns, and email
marketing campaigns. If you’re looking to market to your existing base or
to prospective clients, CloudLeads is your answer.
CloudLeads

40. RapidScale
100 Pacifica Suite 100
Irvine, CA 92618
Sales: (866) 371-1355
Support: (866) 686-0328
www.rapidscale.net
4/9/2015 CloudTraining 40