Housing Finance Satisfaction Survey

Housing Finance Satisfaction Survey Ranjan Varma http://financexchange.blogspot.com

Agenda 1. Research Objective 2. Problem statement 3. Sampling, Questionnaire, Survey 4. Key Take aways (KTA)

Research Objective Two Phase Phase 2 Phase 3 ,[object Object],[object Object],[object Object],[object Object],[object Object]

Problem statement ,[object Object],[object Object],[object Object],[object Object],[object Object]

Housing Finance Market SCB HFC Govt./ NHB Customer Developers Players

Home loan market ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Mortgages as a % of GDP 3 % 9% 13% 23% 36% 37% 49% 51% 0% 10% 20% 30% 40% 50% 60% India Thailand Korea Malaysia Singapore Taiwan Hong Kong USA 54% UK 48% Germany 70% 70% Denmark

Major Players ICICI HDFC SBI LICHFL 25740 20679 5000 5000 Disbursement for 2005-06 in crores

Semantic differential Ranking Responsiveness Transparency Property search Insurance Documentation TAT* Door service Processing fee Interest rate LICHFL HDFC ICICI Attribute/ Lender

3-D Pie Chart Processing Fee Documentation Transparency Insurance TAT Interest rate 72 %

Key Take aways (KTAs) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Housing Finance Satisfaction Survey

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Housing Finance Satisfaction Survey