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1. How To Maintain Motivation and
Positive Attitudes During Tough
Times
Presented by Jan Baller
Owner—POTENTIAL PLUS+

2. What is Emotional Intelligence?
• The ability to sense, understand, and intelligently apply the power
of EMOTIONS as a source of human energy, information, and
influence.
• Emotional Intelligence requires that we learn to ACKNOWLEDGE
AND VALUE FEELINGS in ourselves and others
• That we appropriately respond to them, effectively applying the
POWER of EMOTIONS in our daily life and work.

3. What is Emotional Intelligence?
From Executive EQ by Robert Cooper and ayman Sawaf
• Knowing how you and others FEEL and what to do
about it
• Knowing what feels GOOD, what feels BAD, and how to
get from BAD TO GOOD!

4. Emotions are Raging in the Workplace Today
• What emotions are people feeling?

5. Attitude Management
• Attitude is a function of FOCUS.
• To manage your attitude, you have to CHOOSE to focus on the
POSITIVES.
• Focus on the good in yourself
• Focus on the good in your job
• Focus on the good in others
• Focus on the good in every situation.
• How can we help our people focus on the positives?

6. The Secret of
Attitude Management
• Attitude is a mindset, or a system of beliefs
• Attitude comes from WITHIN
• Specifically, it comes from the way we WAY WE
PROCESS INFORMATION
• What causes you to lose your positive attitude?

7. The Secret of
Attitude Management
• This is the process that produces my attitude!
EXPERIENCE
KEY INTERPRETATION SELF-TALK
EMOTION
REACTION
We can’t control events in our life, but we can control how we interpret events, and in
that way we control the most important controllable—our attitude. In terms of emotional
intelligence, this is how we produce/control the emotions we feel

8. The Secret of Attitude Management
IN TOUGH TIMES, WE HAVE TO BE EXTREMELY DISCIPLINED ABOUT OUR
SELF-TALK
WE HAVE TO MANAGE OUR OWN ATTITUDES SO WE’LL BE POSITIVE UNDER
PRESSURE
EMOTIONS ARE CONTAGIOUS
EMPLOYEES ARE WATCHING TO SEE HOW WE’RE FEELING AND HOW WE
HANDLE THINGS
PRACTICE BY PLAYING THE BAD NEWS, GOOD NEWS GAME

9. PRACTICE IN ATTITUDE MANAGEMENT
• Things that tend to make me negative, or stressed, or angry:
• The bad news is:
• But the good news is:
• The bad news is:
• But the good news is:

10. ATTITUDE SHAPER OR ATTITUDE REFLECTOR?
• ATTITUDE SHAPER • ATTITUDE REFLECTOR
• Manages their attitude • Picks up and mirrors negative
• Remains positive even when attitudes around them
others are not • Becomes negative if others
• Is able to find the good news become negative
when no one else can • Voices the concerns of their
• Influences others positively team, but does nothing to
• Leaders are attitude shapers influence a more positive
viewpoint

11. Group Exercise
• Please brainstorm and create a list:
• What are people in your group negative about?
• Next, work with your team and set up some team ground rules to maintain
“Positivity”
• Work with your table to write ground rules that will help your teams stay
positive. Write them here:

12. Some Possible Ground Rules for Positivity
• Model a positive attitude yourself
• Glance at the negatives: focus on the positives
• Focus on what’s best, fix what’s wrong
• Solve problems: don’t allocate blame
• Take action: Find the “can-do’s”
• Don’t waste time worrying, moaning, groaning. Be a part of the solution
• Support each other. Support your leaders.
• Give others the benefit of the doubt
• Before being negative, get more information: don’t jump to conclusions
• Stay open to possibilities

13. Three Types of Employees
26% Engaged—loyal and productive
55% Not as engaged—do what is
required of them
19% Actively disengaged—unhappy and spreading their discontent
THE LINK BETWEEN PEOPLE AND PERFORMANCE
The most “engaged” workplaces (top 25%) were:
50% more likely to have lower staff turnover
56% more likely to have high customer loyalty
38% more likely to have high productivity
27% more likely to report higher profitability
From Now, Discover Your Strengths by Marcus Buckingham, and Donald O. Clifton

14. Things to Remember About Motivating People in
Tough Times
• People want to be engaged—they want to contribute
• Engage them in solutions to keep motivation high
• Empower them to help you make your business as positive and profitable
as possible
• Be open and transparent with them
• Lead them by keeping your own morale and enthusiasm high
• Tell them how important they are to your success—especially in tough
times