Accenture and IBM Lead SAP Implementation Wave

August 10, 2009

The Forrester Wave™: SAP
Implementation Providers,
Q3 2009
by Liz Herbert
for Sourcing & Vendor Management Professionals

Making Leaders Successful Every Day

For Sourcing & Vendor Management Professionals
Includes a Forrester Wave™

August 10, 2009
The Forrester Wave™: SAP Implementation
Providers, Q3 2009
Accenture and IBM Lead As The Landscape Continues To Evolve
by Liz Herbert
with Christine Ferrusi Ross and Philipp Karcher

E XEC U TI V E SUM MA RY
In Forrester’s 60-criteria evaluation of SAP implementation providers, we found that Accenture and
IBM led the pack because of the breadth and depth of their SAP implementation capabilities. Both
of these rms are strong across a wide range of industries, all aspects of the implementation life cycle,
and widespread geographies. Capgemini and Deloitte remain strong choices as well — and both of
these rms continue to build out their global delivery capabilities to remain cost-competitive. HCL
has notably strengthened its SAP practice through its acquisition of Axon in 2008, which signi cantly
added to its consulting and implementation expertise. O shore pure-plays like Infosys, TCS, and Wipro
remain strong alternatives in this market. Firms with a signi cant specialized focus, such as those
attending to the “run” aspect of SAP like CSC, HP-EDS, and Fujitsu; European-centric rms like Logica,
Siemens IT Solutions and Services, and T-Systems; and nearshore providers Neoris and So tek are also
strong choices for more niche client needs.

TA B LE OF CONTE N TS N OTE S & R E SOU RC E S
2 Strong Business Cases And High ROI Matter Forrester surveyed the following 18 SAP services
More Than Ever In SAP Projects providers: Accenture, Capgemini, Computer
Estimation Tools, Risk Reduction, And Sciences Corporation (CSC), Cognizant, Deloitte,
Predictability Are Key To Achieving ROI Fujitsu, HCL AXON, HP-EDS, IBM, Infosys, L&T
Infotech, Logica, Neoris, Siemens IT Solutions
Buyers Seek Breadth Of Services From
Consulting Through To Support And Hosting and Services, Softtek, T-Systems, TCS, and Wipro.
We also interviewed approximately 60 provider-
3 SAP Implementation Providers Evaluation supplied client references.
Overview
Evaluation Spans Industry Skill, Functional and Related Research Documents
Geographic Breadth, And Range Of Services “Best Practices For Selecting And Managing Your
Leading SAP Implementers Bring Cross-Industry SAP Implementation Provider”
Expertise And Broad Geographic Reach May 18, 2009
6 SAP Implementation Services Options Vary By “The State Of Enterprise IT Services: 2008”
Geography And Breadth Of Needs September 9, 2008
9 Vendor Proﬁles
“Successfully Managing ERP Implementation
Leaders Providers”
Strong Performers July 23, 2008
12 Supplemental Material

© 2009, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based on best available
resources. Opinions reﬂect judgment at the time and are subject to change. Forrester®, Technographics®, Forrester Wave, RoleView, TechRadar,
and Total Economic Impact are trademarks of Forrester Research, Inc. All other trademarks are the property of their respective companies. To
purchase reprints of this document, please email clientsupport@forrester.com. For additional information, go to www.forrester.com.

2 The Forrester Wave™: SAP Implementation Providers, Q3 2009

STRONG BUSINESS CASES AND HIGH ROI MATTER MORE THAN EVER IN SAP PROJECTS
Firms continue to invest in SAP implementation projects, both rst-time SAP users and upgrades,
focusing on a range of projects perceived as high value such as business intelligence, analytics, and
industry-speci c modules. With the economic downturn, rms o en proceed with caution — and
seek partners that can help deliver fast time-to-value, high ROI, and innovative pricing and resource
allocation models.

Providers have invested signi cantly in aligning to these market needs — creating accelerators, tools,
and templates that speed time-to-deployment and reduce implementation cost and risk. Providers
also continue to drive pricing innovations, such as outcome-based pricing and predictable, xed-fee
engagements. For most SAP services buyers the key deciding factors are a combination of proposed
approach and industry as well as functional expertise.

Estimation Tools, Risk Reduction, And Predictability Are Key To Achieving ROI
Facing signi cant budget pressures and determined to get high ROI out of their SAP spend, rms
seek predictable, high-value implementation services from their providers. Key areas that matter to
buyers include:

· Accurate project estimating tools with exible pricing options. Firms are more concerned
than ever with having predictable costs and alignment to business bene ts. Most of the leading
providers have exible pricing options — such as milestone-based payments, value-based
pricing, nancing arrangements, and pay-as-you-go services. Furthermore, providers continue
to build out their low-cost delivery capabilities to ensure that they can support clients with the
right resources at the right cost.

· Accelerators and prepackaged o erings that reduce risk and speed time-to-value.
Accelerators and prebuilt solutions matter more than ever in this economic environment
as rms seek to speed time-to-value, reduce costs, and have lower risk, more predictable
implementations. Providers continue to invest in these areas — from tools and templates, to
xApp development, to prepackaged solutions. Most of these solutions are geared toward speci c
industries, meaning that they are o en developed with built-in best practices that providers
have gained from previous implementations. Buyers should realize that these solutions can take
them a long way, but will likely still require customization.

· Track record of success within an industry and speci c application. Buyers’ top factor in
selecting an implementation partner is typically the provider’s relevant experience — industry
as well as functional. Many clients look for past implementation success including tangible
bene ts delivered, evidence of prebuilt IP speci c to that industry (such as xApps or fuller,
prepackaged solutions), and number of sta experienced or certi ed in certain areas. For SAP,
this is o en experience with the IS product lines or industry-speci c xApps.

August 10, 2009 © 2009, Forrester Research, Inc. Reproduction Prohibited

The Forrester Wave™: SAP Implementation Providers, Q3 2009 3

Buyers Seek Breadth Of Services From Consulting Through To Support And Hosting
is year’s evaluation incorporated a broader range of services evaluated, moving beyond just
implementation o erings to include application maintenance and support as well as hosting and
operational capacity. Many buyers seek providers that can o er this full life cycle of services, reducing
or eliminating transition costs and potentially gaining cost advantages by creating a bigger overall
opportunity for the service provider. erefore, this Forrester Wave, while still primarily focused on
implementation, also includes some metrics around ongoing support and hosting related to SAP.

SAP IMPLEMENTATION PROVIDERS EVALUATION OVERVIEW
To assess the state of the SAP services market and to see how the vendors stack up against each other,
Forrester evaluated the strengths and weaknesses of top SAP systems integration rms.

Evaluation Spans Industry Skill, Functional and Geographic Breadth, And Range Of Services
A er examining past research, user need assessments, and vendor and expert interviews, we
developed a comprehensive set of evaluation criteria. We evaluated vendors against 60 criteria,
which we grouped into three high-level buckets (see Figure 1):

· Current o ering. Current o ering criteria include the ability to provide end-to-end
implementation services — from initial upfront strategy consulting through to technical
implementation and post-implementation services such as training and change management.
is year’s evaluation also looked at broader services capabilities than past years’ evaluations
by including ability to perform hosting support and ongoing maintenance (o en referred to as
“run” within a design/build/run SAP implementation approach). Client references made up a
signi cant portion of the evaluation, with clients rating providers on business process expertise,
value for the money, industry experience, and overall satisfaction.

· Strategy. Key areas that Forrester evaluated when considering provider strategy in the SAP
implementation market include pricing innovation, relationship and co-development with
SAP, and investment in the SAP practice. Key metrics include relationship status with SAP, key
awards that demonstrate ability and leadership in the market, and pricing exibility aligned
with buyer needs.

· Market presence. To score a provider’s market presence, Forrester evaluated its client base
across key geographies (North America, EMEA, Asia Paci c, and Latin America) as well as
overall sta dedicated to the SAP practice. Furthermore, we considered overall nancials for the
SAP practice as well as growth within SAP services.

Financial and other quantitative data were collected at the start of the fourth quarter in 2008, while
vendor brie ngs, client reference interviews, and surveys were conducted during the rst quarter of
2009.

© 2009, Forrester Research, Inc. Reproduction Prohibited August 10, 2009


Figure 1 Evaluation Criteria

CURRENT OFFERING
Overall value What is the overall value of the provider’s SAP implementation work?

Vertical expertise What is the provider’s SAP implementation vertical expertise?

Implementation How strong is the provider’s overall SAP implementation project expertise?

Discrete product capabilities What are the provider’s implementation capabilities across specific functional
areas, such as financials and human capital management (HCM), supply chain
management (SCM), customer relationship management (CRM), business
intelligence Warehouse (BW), and business intelligence (BI)?

Post-implementation What are the provider’s post-implementation capabilities?

Global capability What is the breakdown of the provider’s resources across the globe?

Low-cost, remote global How strong is the provider at low-cost, remote global delivery?
delivery

STRATEGY
SAP alliance status What is the provider’s SAP alliance status?

SAP awards and recognition Has the provider been recently awarded for its SAP work?

Well-defined areas of Has the provider been able to articulate — through specific service offerings or
differentiation IP development — a differentiated position?

Investments and vision for Has the provider been able to articulate a clear understanding of SAP market
the market evolution and align its offerings with client needs?

Pricing strategy Does the provider have flexible or innovative pricing models aligned to client
needs?

MARKET PRESENCE
Client base and What is the provider’s SAP implementation client base?
engagements
Financials What are the provider’s SAP financials?

Source: Forrester Research, Inc.

Leading SAP Implementers Bring Cross-Industry Expertise And Broad Geographic Reach
Forrester included 18 vendors in the assessment: Accenture, Capgemini, Cognizant, CSC, Deloitte,
Fujitsu, HCL AXON, HP-EDS, IBM, Infosys, L&T Infotech, Logica, Neoris, Siemens IT Solutions
and Services, So tek, TCS, T-Systems, and Wipro. Each of these vendors has:



· Strong SAP implementation practice with more than 1,500 resources. Firms considered for
this evaluation all have signi cant scale in SAP. Each rm is considered as strong and relevant in
SAP implementation services decision and has a minimum of 1,500 resources in its overall SAP
practice.

· Experience and skills spanning a diverse range of industries and SAP functional areas. e
providers included in our evaluation have experience and skill sets that span a range of industries
and functional areas (see Figure 2). Specialist providers with strength in only a few key industries
or functional modules (e.g., business intelligence [BI]) were not included in this evaluation.

· Evidence of broad geographic reach in client base. Firms evaluated have shown client bases
that span a range of geographies. Firms that operate primarily through the o shore/nearshore
model were included as long as their client base was diverse across geographies. is year’s
evaluation included some providers that have primarily only EMEA clients, but demonstrated
range across countries as well as met the other evaluation criteria described above.

Figure 2 Providers’ Top Three SAP Verticals

Accenture

tor
Tr

tech

Ae ense
tor

tor
T e,
e,

ek
Tr
F
T

AXON tor
tor

T
tor W

47994 Source: Forrester Research, Inc.



SAP IMPLEMENTATION SERVICES OPTIONS VARY BY GEOGRAPHY AND BREADTH OF NEEDS
e evaluation uncovered a market in which (see Figure 3):

· Accenture and IBM lead the pack. Accenture and IBM are in a class of their own as the two
largest, global, cross-industry providers that have strong capabilities across the full life cycle
of strategy consulting, implementation, support, and hosting services. ey have decades
of experience in SAP and armies of quali ed consultants across the globe, making them key
choices especially for larger, complex, multinational rollouts.

· Capgemini and Deloitte o er competitive options. Deloitte and Capgemini o er a strong
mix of strategy consulting expertise — particularly around key industries — and the ability
to delivery value for the money. Deloitte is renowned for its top-tier strategy consulting
and business process expertise, and has speci c industry expertise across a range of sectors
including consumer products, aerospace and defense, and utilities. Capgemini has a heavy focus
in Europe as well as strength in key industries including energy and utilities, CPG/retail, and
public sector.

·O shore rms continue to build both core implementation and strategy skills. O shore
rms are o en seen as low-cost alternatives that provide primarily technical implementation
resources, ongoing application management and support, and/or testing. However, leading
o shore providers such as Infosys, TCS, and Wipro continue to build out strategy consulting
practices and are proving their value in complex, transformational engagements. HCL made
the most notable leap since Forrester’s last evaluation of this market through its acquisition
of Axon, which makes it a serious contender across all phases of the SAP implementation life
cycle. Cognizant is also a key o shore services provider in this category, di erentiating through
signi cant focus in areas like BI, customer relationship management (CRM), and governance,
risk, compliance (GRC).

· Logica, Siemens, and T-Systems are strong choices for European rms. European services
buyers o en struggle to nd the right mix of scale, skill set, and geographic presence. Beyond
the top multinational rms, European services buyers should also consider rms like Logica,
Siemens, and T-Systems, which all boast primarily European implementations in their client
bases. T-Systems is the best t for rms seeking a full build-through-run option; Logica has
strength across strategy consulting as well as technical implementations and a broad set of non-
SAP applications; and Siemens is particularly strong in its core focus verticals: manufacturing
(discrete, process, and automotive), healthcare, energy, and public sector.

· Firms with strong hosting/operational capabilities t buyers that seek full life-cycle support.
Although many of the rms in this Forrester Wave have strong services around operations
and hosting, some of these rms are o cial SAP AMS and/or hosting partners and o er a
particularly compelling solution for rms seeking an implementation partner that can provide



ongoing post-implementation support. Key rms that are strong in implementation but also
excel at operations within SAP include Accenture, Capgemini, CSC, Fujitsu, HP-EDS, IBM,
Siemens, and T-Systems.

is evaluation of the SAP implementation market is intended to be a starting point only. We
encourage readers to view detailed product evaluations and adapt the criteria weightings to t their
individual needs through the Forrester Wave Excel-based vendor comparison tool.

Figure 3 Forrester Wave™: SAP Implementation Providers, Q3 ‘09

Risky Strong
Bets Contenders Performers Leaders
Strong
Accenture
IBM Global Services
Go online to download
Capgemini the Forrester Wave tool
Infosys Deloitte for more detailed product
HP-EDS
Cognizant TCS HCL evaluations, feature
AXON
Softtek Wipro comparisons, and
CSC
Neoris customizable rankings.
T-Systems Fujitsu
BearingPoint Logica
Current L&T Siemens
Oﬀering Infotech

Market presence

Weak

Weak Strategy Strong




Figure 3 Forrester Wave™: SAP Implementation Providers, Q3 ’09 (Cont.)

Capgemini

IBM Global
HCL AXON
Weighting
Forrester’s

Cognizant
Accenture

Services
Deloitte

HP-EDS
Fujitsu
CSC
CURRENT OFFERING 50% 4.30 4.08 3.58 3.41 3.78 3.14 3.58 3.79 4.28
Overall value 30% 4.33 4.43 3.83 3.70 3.93 3.80 3.50 3.88 3.75
Vertical expertise 10% 3.30 2.90 2.80 2.90 2.30 2.30 2.70 2.60 3.30
Implementation 15% 4.70 4.80 4.00 2.70 4.80 3.80 4.50 3.60 4.90
Discrete product capabilities 10% 3.00 3.00 2.80 4.40 3.20 2.80 3.00 3.60 3.40
Post-implementation 5% 3.33 4.66 2.97 4.67 4.00 4.33 4.00 5.00 5.00
Global capability 10% 5.00 4.10 2.20 3.30 4.30 2.00 3.80 3.20 5.00
Low-cost, remote global delivery 20% 5.00 4.00 4.50 3.00 3.50 2.50 3.50 4.50 5.00

STRATEGY 50% 4.60 4.15 3.00 4.25 4.30 4.10 4.15 3.80 4.60
SAP alliance status 40% 4.00 4.00 3.00 5.00 4.00 5.00 4.00 5.00 4.00
SAP awards and recognition 15% 5.00 3.00 1.00 3.00 4.00 3.00 4.00 1.00 5.00
Well-deﬁned areas of diﬀerentiation 15% 5.00 4.00 4.00 4.00 5.00 3.00 4.00 4.00 5.00
Investment and vision for the market 15% 5.00 5.00 5.00 3.00 4.00 4.00 4.00 4.00 5.00
Pricing strategy 15% 5.00 5.00 2.00 5.00 5.00 4.00 5.00 3.00 5.00

MARKET PRESENCE 0% 4.00 2.80 3.00 2.22 3.74 2.28 3.20 3.10 4.36
Client base and engagements 60% 4.00 3.00 3.00 2.70 3.90 2.80 3.00 3.50 4.60
Financials 40% 4.00 2.50 3.00 1.50 3.50 1.50 3.50 2.50 4.00
All scores are based on a scale of 0 (weak) to 5 (strong).



Figure 3 Forrester Wave™: SAP Implementation Providers, Q3 ‘09 (Cont.)

L&T Infotech
Weighting
Forrester’s

T-Systems
Siemens

Softtek
Infosys

Logica

Neoris

Wipro
TCS
CURRENT OFFERING 50% 3.72 3.16 3.00 3.15 3.06 3.34 3.15 3.60 3.65
Overall value 30% 4.48 4.08 3.10 3.65 3.20 3.68 3.08 3.65 4.00
Vertical expertise 10% 2.40 1.80 2.90 1.90 1.80 2.80 1.80 2.60 2.70
Implementation 15% 4.80 4.20 4.40 4.50 3.30 4.60 4.10 3.40 4.00
Discrete product capabilities 10% 1.80 2.20 3.00 3.80 3.00 3.40 3.40 3.20 2.60
Post-implementation 5% 5.00 5.00 3.34 3.66 2.67 4.00 5.00 4.33 3.66
Global capability 10% 2.90 1.60 2.50 1.30 2.90 1.30 2.40 3.00 2.40
Low-cost, remote global delivery 20% 3.50 2.50 2.00 2.50 3.50 3.00 3.00 4.50 4.50

STRATEGY 50% 4.00 3.80 4.00 2.90 3.80 2.85 3.15 3.70 4.00
SAP alliance status 40% 4.00 5.00 4.00 2.00 5.00 3.00 3.00 4.00 4.00
SAP awards and recognition 15% 2.00 2.00 3.00 3.00 3.00 2.00 1.00 2.00 3.00
Well-deﬁned areas of diﬀerentiation 15% 4.00 3.00 4.00 4.00 3.00 3.00 3.00 4.00 4.00
Investment and vision for the market 15% 5.00 3.00 4.00 3.00 3.00 3.00 4.00 4.00 5.00
Pricing strategy 15% 5.00 4.00 5.00 4.00 3.00 3.00 5.00 4.00 4.00

MARKET PRESENCE 0% 3.32 2.68 1.38 2.46 2.62 2.14 2.58 3.56 3.28
Client base and engagements 60% 3.20 2.80 2.30 2.10 2.70 1.90 2.30 3.60 3.80
Financials 40% 3.50 2.50 0.00 3.00 2.50 2.50 3.00 3.50 2.50
All scores are based on a scale of 0 (weak) to 5 (strong).

VENDOR PROFILES
Leaders
· Accenture. Accenture, one of the two global giants in the SAP implementation space, has
had a deep relationship with SAP for three decades. e provider has extensive, far-reaching
SAP services skills and breadth of expertise across strategy and transformational consulting,
technical implementation, post-implementation services (such as training and change
management), and ongoing application maintenance and hosting. e provider also has an
impressive army of low-cost, o shore delivery resources spread across key geographies such as
India, China, Eastern Europe, and Latin America.

· IBM Global Services. IBM, one of the two global giants in the SAP implementation space, has
had a long-standing relationship with SAP that goes back 30-plus years, and it was SAP’s rst
global alliance partner. IBM not only o ers extensive strategy and business consulting, technical
implementation skills, and post-implementation support — but as a hardware vendor with a
nancing arm, it can o en bundle together innovative deals and pricing arrangements for its
clients.



· Capgemini. Capgemini o ers a solid mix of technical expertise, strategy consulting, and
ongoing maintenance, support, and hosting. e provider does a signi cant percentage of its
work in EMEA, but also has strong presence across North America and Asia Paci c. Capgemini
invests heavily in innovation around technical development such as cross-industry initiatives
around SOA and its industry-speci c “Ready-to-Run” prebuilt solutions.

· Deloitte. Deloitte is a Leader in SAP implementation services and particularly excels at the
transformational and process consulting elements of implementations. Its Dbriefs executive
seminar series and similar initiatives o er a way for rms to learn about industry trends and
business drivers beyond just the technology. Deloitte has particular expertise in industries
like food and beverage, manufacturing, aerospace and defense, automotive, life sciences,
retail, government, utilities, and chemicals. However, Deloitte has less of a footprint in
low-cost delivery geographies and technical IP than some of the other Leaders in the SAP
implementation market.

· CSC. CSC provides strong value for the technical phases of an implementation including
hosting and application maintenance; many clients consider it because of this ability to o er
full support from build through to run. CSC also continues to build out strategy and process
consulting skills at the rm level in areas like nancial services/insurance, healthcare, and public
sector — meaning these experts can partner up with the SAP practice to deliver a broader set of
implementation services.

· HCL AXON. HCL has long had a focus on operational and low-cost services in the SAP space.
However, its 2008 acquisition of Axon makes it a compelling option for the full life cycle of
implementation services starting with upfront strategy and transformational consulting through
to the technical implementation and ongoing support. Key areas of industry focus include
utilities, public sector, aerospace, and travel and logistics.

· Infosys. Infosys is one of the top India-based consultancies in the SAP space. Its strategy and
consulting services continue to grow, making it able to compete and win business against
the largest multinational providers. Infosys has strong vertical expertise particularly across
manufacturing, life sciences, CPG, and utilities. Infosys o ers many compelling pricing and
delivery models across implementation as well as ongoing support and maintenance of SAP.

· Wipro. Wipro has some of the strongest SAP skills of Indian providers and was the second
o shore rm to earn the SAP global services partner designation. Wipro excels at technical and
operational elements of SAP services. It also continues to build out consulting skills under its
WCS (Wipro Consulting Services) brand as well as (at the other end of the spectrum) its hosting
capabilities, including its acquisition of Infocrossing.



· HP-EDS. HP-EDS campaigns on the overall value of its integrated “Designed for Run” approach,
which looks at the overall life-cycle costs and bene ts of SAP beyond the initial implementation.
e provider o ers one of the largest hosting/support capabilities in the SAP space (from the
legacy HP side) as well as leading operational and maintenance capabilities (from the legacy
EDS side).Although the provider can do standalone implementations that it transitions to the
client, its value proposition is most compelling to rms seeking ongoing support and operations
from their implementation partner.

· TCS. TCS was the rst Indian provider to become a global SAP services partner and continues
to be a leading o shore rm in the SAP services market. TCS has continued to invest in strategy
consulting, making it a candidate for large, complex, transformational projects, and its global
footprint allows it to serve clients across all of the major geographies. Key areas of industry
focus include manufacturing, retail, and utilities.

Strong Performers
· Fujitsu. Fujitsu aggressively built its SAP practice through numerous acquisitions as well
as organic growth. e provider has continued to focus on integrating services across all
geographies and divisions to provide a more seamless, consistent experience for clients. Globally,
Fujitsu is not only an SAP services partner but also an SAP technology partner and SAP hosting
partner. Due to its legacy of growth by acquisition, however, speci c strengths and industry skill
still vary by geography.

· Logica. Logica is one of the strongest European-centric providers in the SAP services space,
although it has minimal focus outside of this geography — making it a great choice for
European clients but not as applicable to large-scale global rollouts or clients in other regions
of the world. Logica has a broad range of SAP services and heavily serves clients across public
sector, nancial services, transportation, and utilities.

· L&T Infotech. L&T Infotech is smaller than some of the other o shore providers included in
this evaluation, but has a strong track record in SAP, especially in industries like manufacturing,
energy, and petrochemicals. e provider is a signi cant investor in developing IP, such as
xApps and prebuilt solutions that speed time-to-value like its Fleet Management, Transportation
Management, and Dealer Portal solutions.

· Siemens IT Solutions and Services. Siemens specializes in SAP deployments, having grown
externally facing services from its massive internal SAP support capability. It is particularly
strong in Europe, where it generates approximately two-thirds of its business, and in key
industries such as automotive, healthcare, utilities, and public sector.



· Cognizant. Cognizant continues to grow its SAP services practice and has established itself
as a key o shore provider in the SAP market. Although it has a range of SAP expertise, it
heavily di erentiates through emerging/high growth areas of SAP including BI, CRM, and
GRC. Cognizant also has established a strong presence in the ongoing support and testing
components of SAP deployments.

· T-Systems. T-Systems is a strong choice for European rms seeking an integrated provider
with implementation as well as operational expertise. It is one of the few rms strong in
implementation services that has also earned the SAP global hosting provider designation.
However, T-Systems sold o its low-cost delivery resources to Cognizant and now o ers these
through partnership. It still retains some low-cost delivery, particularly nearshore for European
clients, but at a small scale.

· So tek. So tek is a well-known IT services provider in Mexico and is broadly known
throughout Latin America as a leader in the SAP space. So tek has a signi cant track record
in key industries such as aviation, oil and gas, and pharmaceuticals. So tek’s strongest area is
around SAP support and maintenance as well as technical elements of the implementation, but
it does process consulting related to SAP modules as well.

· Neoris. Neoris has grown rapidly and is a leading provider of nearshore services to North
American clients as well as local services for Latin American clients. Neoris gained valuable
experience through the SAP implementation for its former parent company Cemex, and then
bought a variety of companies to enhance its overall capabilities in IT services. Neoris has
established a strong reputation in the SAP market in the regions it supports.

SUPPLEMENTAL MATERIAL
Online Resource
e online version of Figure 3 is an Excel-based vendor comparison tool that provides detailed
product evaluations and customizable rankings.

Data Sources Used In This Forrester Wave
Forrester used a combination of key data sources to assess the strengths and weaknesses of each
solution:

· Vendor surveys. Forrester surveyed vendors on their capabilities as they relate to the evaluation
criteria. Once we analyzed the completed vendor surveys, we conducted vendor calls where
necessary to gather details of vendor quali cations.



· Executive strategy brie ngs. We asked vendors to conduct an executive strategy brie ng to
cover key di erentiators and value proposition to the market as well as strategic direction.
We used ndings from these discussions to augment the written survey responses and client
reference feedback.

· Customer reference calls. To validate product and vendor quali cations, Forrester also required
a minimum of eight references to complete a Web survey. Following the Web survey, we also
conducted reference calls with key client references.

The Forrester Wave Methodology
We conduct primary research to develop a list of vendors that meet our criteria to be evaluated
in this market. From that initial pool of vendors, we then narrow our nal list. We choose these
vendors based on: 1) product t; 2) customer success; and 3) Forrester client demand. We eliminate
vendors that have limited customer references and products that don’t t the scope of our evaluation.

A er examining past research, user need assessments, and vendor and expert interviews, we develop
the initial evaluation criteria. To evaluate the vendors and their products against our set of criteria, we
gather details of product quali cations through a combination of lab evaluations, questionnaires,
demos, and/or discussions with client references. We send evaluations to the vendors for their review,
and we adjust the evaluations to provide the most accurate view of vendor o erings and strategies.

We set default weightings to re ect our analysis of the needs of large user companies — and/or
other scenarios as outlined in the Forrester Wave document — and then score the vendors based
on a clearly de ned scale. ese default weightings are intended only as a starting point, and we
encourage readers to adapt the weightings to t their individual needs through the Excel-based
tool. e nal scores generate the graphical depiction of the market based on current o ering,
strategy, and market presence. Forrester intends to update vendor evaluations regularly as product
capabilities and vendor strategies evolve.


Making Leaders Successful Every Day

Headquarters Research and Sales Offices
Forrester Research, Inc. Australia Israel
400 Technology Square Brazil Japan
Cambridge, MA 02139 USA Canada Korea
Tel: +1 617.613.6000 Denmark The Netherlands
Fax: +1 617.613.5000 France Switzerland
Email: forrester@forrester.com Germany United Kingdom
Nasdaq symbol: FORR Hong Kong United States
www.forrester.com India

For a complete list of worldwide locations,
visit www.forrester.com/about.

For information on hard-copy or electronic reprints, please contact Client Support
at +1 866.367.7378, +1 617.613.5730, or clientsupport@forrester.com.
We offer quantity discounts and special pricing for academic and nonprofit institutions.

Forrester Research, Inc. (Nasdaq: FORR)
is an independent research company
that provides pragmatic and forward-
thinking advice to global leaders in
business and technology. Forrester
works with professionals in 20 key roles
at major companies providing
proprietary research, customer insight,
consulting, events, and peer-to-peer
executive programs. For more than 26
years, Forrester has been making IT,
marketing, and technology industry
leaders successful every day. For more
information, visit www.forrester.com.

47994

Accenture and IBM Lead SAP Implementation Wave

Recomendados

Recomendados

Mais conteúdo relacionado

Mais procurados

Mais procurados (20)

Semelhante a Accenture and IBM Lead SAP Implementation Wave

Semelhante a Accenture and IBM Lead SAP Implementation Wave (20)

Accenture and IBM Lead SAP Implementation Wave