Zed-Service™ is an end-to-end Service Management Software platform catering to niche enterprise business requirements of companies from multiple industry verticals like Hi-Tech (Mobile & Other CEs), After-Sales Service Providers, Power Products (Inverter, Battery, UPS), Home Appliances Cos; & more Zed-Service™ caters to all type of Service Setups and has been used & trusted by some of the most reputed and leading Brands including Fortune 500. Zed-Service™ is a flagship software of Zed Axis Technologies backed by three seasoned & full-time Co-Founding Directors.

1. Zed-Service™
empowering customer service
www.zedservice.com
A flagship product ofA flagship product of
© Zed-Axis Technologies 2010-13 All rights reserved

2. Key Features of Zed-Service™ that Streamlines & Makes
your After-Sales Service Process Highly Efficient
• Provides One Stop View of Overall Service Channel Operations
• Tracks & Enables effective control over the TAT of Service Centers and Engineers
• Allows Real-time Monitoring of Calls and Inventory Consumption
• Prevents Un-Authorized repairs under warranty
• Prevents over-stocking or under stocking of spares/inventory
• Allows End-to-End Part & Service Claim Management
• Enables TAT Analysis & Areas of Improvement in the Service Process
• Minimizes Chances of Erroneous Service / Parts Claim by service partnersMinimizes Chances of Erroneous Service / Parts Claim by service partners
• Helps improvise Engineer’s Productivity
• Allows Real-time Tracking & Control of Service / Repair Logistics [Forward & Reverse]
• Helps in monitoring Product Performance & Analyzing Gaps
• Provides Powerful Search Tool with multiple parameters
• Renders User friendly Graphical, Pivot & Flat Reports
• Offers Rich User Interface (UI) & System accessibility
• Can be easily integrated with 3rd Party Tools / ERP / Accounting Packages
• Highly Scalable to Handle Dynamic Business Operations
• Low Maintenance Cost
• Can be Rolled-out in multiple regions in minimum time to market
© Zed-Axis Technologies 2010-13 All rights reserved

3. Remarkable short-Term & Long Term Business
Edge & Profitability
• Helps control & reduce Repeat Calls
• Helps reduce labor cost
• Helps reduce overall warranty support cost
• Helps bring down service TAT & continually improves• Helps bring down service TAT & continually improves
customer service experience
• Enhances Customer Satisfaction
• Increases Customer Loyalty
• Increases overall service profit margins
© Zed-Axis Technologies 2010-13 All rights reserved

4. Advantages of Using Zed-Service™
• Simplicity [robust but easy to use tool]
• Flexible and Customizable [to meet your exact requirements]
• Anywhere Access [Web-based Advantage]
• Tried and Tested Solution [used by Leading Companies including Fortune
500]
• Reliable Services [Has been used to manage more than 15 Million service calls
across 5000+ service centers]across 5000+ service centers]
• End-to-End Solution [Development, Hosting, Maintenance, Support &
Training]
• Reasonable Cost [Is far less expensive in comparison to any other established
enterprise solutions]
• Can be Readily Integrated with most of the popular
ERPs/CRMs/Accounting Tools
• Is Adaptable to Multiple Languages, Currencies & Time-Zones
© Zed-Axis Technologies 2010-13 All rights reserved

5. • Zed-Service™ is a flagship software of Zed Axis Technologies
• Caters to All possible Service Scenarios including Company Owned
Company Operated, GSP/ASP Model, Service Franchisee Model,
Logical combination of any of these
• Imbibes Knowledge & Experience of Large, process driven Global
Brands including Fortune 500
Zed-Service™ – Fact file…
Brands including Fortune 500
• Implemented & Operational in Multiple Global Languages including
English, Spanish, Russian, French, Persian & counting
• Has customers in India, Middle-East, Africa, Mexico, CIS & Expanding
• Has handled 20 Million+ Service Calls
• Used across 5000+ Service Centers worldwide
© Zed-Axis Technologies 2010-13 All rights reserved