1. Dale Carnegie Training® Your Global Engagement Partner Presented by: Radia Carr

5. Areas of Competencies How We Work With You Team Member Engagement Leadership Presentation Effectiveness Sales Effectiveness Customer Service Process Improvement

6. 5 Drivers of Success Self Confidence Communication Skills People Skills Leadership Skills Control Stress/Improve Attitude How We Work With You

8. IN-HOUSE INTERVENTIONS for Organizations Our consultative approach, which we call iMAP , takes us through a process to help identify the solution that best fits your business needs. How We Work With You inquire innovate involve impact

9. IN-HOUSE INTERVENTIONS for Organizations intent Your organization’s strategic vision – the “should be” as opposed to the “as is”. iMap: Our Customer Engagement Process Where are you today? Where do you want to go? What will it take to get there? inquire Using a variety of assessment tools, determine alignment around the vision. involve Design interventions that create the competencies needed to achieve your intent . innovate Assess performance and engagement. Did you get the ROI you needed? impact How We Work With You

12. How We Engage Our Clients

13. Global Reach How We Engage Our Customers

14. Small to Mid-Size How We Engage Our Customers

15. Local Touch How We Engage Our Customers

16. 8 Million Successful Graduates and counting… Scott Adams Kim Alexis Don Alger Dr. Edward Annis Joseph Antorini Raphael Araujo Mary Kaye Ashe George Atkinson Rhett Austell Aswin Bahar Donald A. Baillie William V. Baily Alvin Baldus Howard R. Bamberg Mike Barnes T. Ellis Barnes W.W. Barron Dewey Bartlett Peter Bartling John Bassett, III Boyle Beatenbough Bill Belichick Robert Bell Harry Bellman Annette Bening Leonard R. Benton Ralph Berman Lee S. Bickmore William E. Bierer Jeff Bingaman John Boehner John Bogle Gary Bogert Elizabeth T. Bowles Ray Bracy Morris Bradshaw John Braine Laurence W. Britt Maurice Britt Paul Brock William E. Brock III >>Warren Buffett Donald C. Burnham Guy Caffee Bruce Cairs Richard Caligiuri Claire Callan Michelle Cameron Jack Campbell M. Cancelliere Carl Cannon MacDonald Carey Harold Carmichael Richard Carpenter Roselyn Carter Elbert N. Carvel Johnny Cash David Cassidy, CLU William J. Catacosinos John Chaffee Ted Chentis Sammy Chow Vivien Chow Glen N. Christiansen Ed Cole W. Tredway Coleman Gene Conley William K. Coors Jack B. Coulter Virginia E. Cox Bill Cullen Dan Curry Betty Cuthbert Vicor D’Alfonso Willie Davis Michael DeFabis Tony DeMarco George Denmark Rich DeVos Joe DiMaggio Everett Dirkson Sheila Dixon Dick Donovan Marney Duckworth Adm. Thomas J. Dyker Mike Eanes Jack Eckerd Marion A. Eggleton Dr. Louis Eilers William Ellinghaus Akira Endo Werner Erhardt Elliot Pete Estes John H. Evans Bruce Feathers Alexander J. Filip Ed Foreman Joe Foss Dallas Frazier Heather French Phil M. Georgas John Gerhard C. Mac. Golson, Jr. Monica M. Gooding Elmer Grant Linda Gray Nanita Greene Milton Greenspan Jerry Greenwald H. Franklin Gregory Dr. Sanjay Gupta Bud Hadfield Jimmy Hall Harry L.S. Halley Mark Victor Hansen Craig E. Hanson Sir James Hardy Fred Harvey Stan Hathway Mat Hazeltine B. Paul Heidrich Julius Hermes Lillius Hinshaw Arthur R. Hirst Oscar Hornsby, Jr. Dixie Howell William S. Hubard Les Hudson Paul Hughes Lee Iacocca Ernest Istook Alexander James, Jr. Dale Jarrett Jon Asgeir Johannesson Jim Johnson John Johnson Lyndon B. Johnson Delwin G. Jones Gordon Jump Howard T. Kaneff Mary Kay Ash David Kearns Jim Kelly F. W. Knowlton Emil Koenig Dennis Kuncinich Emeril Lagossi Ann Landers Ike Langendoen Gene Larkin John Leng Stew Leonard R.H. “Bob” Lewis Vicki Lewis Art Linkletter Mike Livingston Connie Mack Harvey Mackay Johnny Majors Mickey Mantle Gino Marchetti William Marcum Steve Mariucci J.W. Marriott Jr. John Maxwell John McCone Dr. Earl McGrath Thomas Monaghan Bill Monbouquette Hugo Montenegro W. H. Morton Carl Mundt Charles Neopole Ken Nitzberg Chuck Norris William T. O’Donnell M. G. O’Neil Ray Oyler Jonathan Parapak Edward Pascoe Frank Perdue Leigh Perkins Lloyd Peterson P.K. Peterson Rudolph Peterson Lonny “Bo”Pilgram Alex Pitronic Milt Plum Adolf Posumah Marvin Powell Thomas Pownall D.E. Procknow Robert Price Fred Pryor Mike Quick Peter Quinn John Ralston Venus Ramey Jennings Randolph Robert Rashid George Ratterman Orville Redenbacher Nancy Redd Jeff Reeves H. Douglas Riley J. L. Robertson John Robinson Robert L. Rock John Rogan Buddy Rogers Leonard Rogers Michael Rollins Jose Manuel Zelaya Rosalos Isabella Rossellini Henry Rowan Mark Royals Jerry Rubin David Sandler Paul Sandifur Dick Schafrath Don Schayes John E. Schnauz Ed Schnuck Don Schula J. L. Scott Jack Scott Francis J. Scranton, Jr. Betty Shabazz Stephen Shapiro Jackie W. Sherrill