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21 Actions to Analyze or
  Inform Social Media
    @rachaelgerson
@rachaelgerson


SEER Interactive
  The Search Church

GA Top Contributor
Tech geek
Data junkie
@rachaelgerson, not @rachelgerson
Resource with links will
    be on last slide
21 actions to analyze or inform
   your social media efforts
Setup &
Decisions
Action 1
Establish on-site KPIs
(Key Performance Indicators)
Establish KPIs




      Get buy-in - Which actions
          indicate success?
Establish KPIs



  Don’t measure
  too many
                  $$$?
  actions that
  don’t matter
Establish KPIs


  Make sure
  you’re
  measuring
  the actions
  that really
  matter
Establish KPIs




  Assign $ values to
  non-eCommerce conversions
Action 2

Set up goals based on KPIs
Set up goals based on KPIs
Set up goals based on KPIs


  If you run an
  ecommerce
  site, sales
  goals can be
  easy
Set up goals based on KPIs

        GA ecommerce tracking
Action 3

GA Code on Every page
GA Code on Every Page




Missing GA code =
incomplete data
Use Analytics Helper to check for code




          http://bit.ly/analyticshelper
WordPress Note
Action 4

Tag your marketing efforts
Tag your links


                                                Campaign Medium
                                               Ex. Email, Paid Search

 http://www.yoursite.com/?utm_source=new&utm_medium=email&utm_campaign=q1

                                                                         Campaign Name
                          Campaign Source
                                                                        Name of promotion
                 Ex. Search engine, Newsletter name
                                                                           or campaign
Tag your links




http://www.seerinteractive.com/?utm_source=newsletter
&utm_medium=email&utm_campaign=june
Tag your links
http://www.seerinteractive.com/?utm_source=newsletter
&utm_medium=email&utm_campaign=june




              http://bit.ly/june-news
Tag your links



   t.co
      twitter.com
        api.twitter.com
           mobile.twitter.com
               hootsuite.com
                 tweetchat.com
                    tweetdeck.com
                      tweetgrid.com
                          twittergadget.com
Action 5

Set up social plugins
Set up social plugins
Evaluation
Action 6

Evaluate reports - Visits
Action 7

Evaluate reports - Conversions
Action 7

Evaluate reports - Conversions
Action 8

Evaluate reports – Bounce Rate
Action 9

Evaluate reports – Traffic Sources
Evaluate reports – Traffic Sources
Action 10

Compare performance
Compare Performance – Comparison
Compare Performance – Plot Rows
Compare Performance – Plot Rows
Make your
life easier
Action 11

Set reports to email regularly
Set reports to email regularly
Action 12

Create dashboards
Create dashboards
Create dashboards
Create dashboards
Action 13

Set up alerts
Set up alerts


    Get notifications when site behavior changes
Sample alert recipes

    Bounce Rate – is greater than x%

    Visits – is less than 1
Sample alert recipes

    Goal Conversions – Increase or Decrease
    [x% or x] from previous day / week

    Visits from [Medium, Source, Keyword,
    etc.] – Increase or Decrease [x% or x]
    from previous day / week
Go deeper
Action 14

Utilize real-time reports
Utilize real-time reports
Utilize real-time reports




       Know when to re-engage
         users with content
Utilize real-time reports




         Test campaign tagging
  http://www.demo.com/?utm_source=twitter
  &utm_medium=referral&utm_campaign=test
Action 15

Use the Multi-Channel Funnel reports
Attribution




    First click attribution
               vs
    Last click attribution
Adobe whitepaper



   “First click attribution more
   accurately captures the impact
   of social media - increasing its
   value by up to 94%.”
Multi-channel funnel reports



                      Referral
     Organic Search




           Direct
Action 16

Check the social media reports
Google’s goal with social media reports




   Bridge the gap between social
   media & the business metrics
           you care about
Value of traffic from social media sites;
how visits lead to direct conversions or
      assist in future conversions
Social Reports – Social value
Social Reports – Network driving traffic
Social Reports – Shared URL
Social Reports – Activity streams
Social Reports – Conversions from social
Social Reports – Social Plugins
Social Reports – Social Plugins
Action 17

Evaluate social media paths
Action 18

Annotate activities
Annotate activities
Annotate activities


  • Also can find & create under Assets
Action 19

Watch your social 404 pages
Watch your social 404 pages
Action 20

Use tools other than GA
Hootsuite
  Don’t Limit Your “Analytics” to Google Analytics
facebook
  Don’t Limit Your “Analytics” to Google Analytics
LinkedIn
  Don’t Limit Your “Analytics” to Google Analytics
YouTube
  Don’t Limit Your “Analytics” to Google Analytics
Tip: Add a + to any bitly URL to get the stats
   Don’t Limit Your “Analytics” to Google Analytics
Don’t Limit Your “Analytics” to Google Analytics
                             Tweets are not all equal
Don’t Limit Your “Analytics” to Google Analytics

  Point – Lots of other FREE tools available!
Pat yourself
on the back
Action 21

Breathe & relax
Bonus: Action 22
Wish @lisabarone a
happy birthday!
@rachaelgerson
bit.ly/smb-analytics

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Social Media Breakfast - Tech Valley

Editor's Notes

  1. SEO, PPC & analyticsLocated in 1870’s NoLibs church~45 employees & growingGA TC
  2. Don’t need to do all 21, but here are 21 actions you can take today
  3. ----- Meeting Notes (6/28/12 06:51) -----example - on-site, on social
  4. Tons of goals = overwhelming. Affects our reports in GA.Higher combined conversion rate – site, indivkws, landing pages… Is bad
  5. .. Is also bad!Signing up for newsletters, downloading PDFs, and reading reviews may not generate immediate revenue, but could lead to a later sale.
  6. Can add values to each goal in GA. Easy, pulls through to many reports to show worth of traffic - $ index & per visit goal value
  7. Create goals in GA using the Thank You page of your actions
  8. Adore Chrome plugin Analytics Helper. Adds a little green bubble to any page with GA code and tells you basic information about the code. Use this as you're browsing your site for a quick check to make sure the GA code is in place.
  9. Want to tag all of the URLs used in our marketing efforts to get this data to come into GA.
  10. Quick overview of what tagging could look like. Google made us an easy tool to do this
  11. URL SHORTENER!!!
  12. URL SHORTENER!!!
  13. What twitter looks like in GA if not tagged. Tag your stuff, give the right marketing efforts credit.
  14. Social plugins – on-site interactions with socialLiked it, +1'd it, shared it
  15. ShareThis – easy. AddThis – needs one extra line of code.Simple to set up with AddThis or ShareThisGoogle +1 tracks automatically
  16. How many visitscame to the site? Look at this hourly/daily/weekly/monthly
  17. Did people take the actions we expected & wanted them to take?
  18. Look at everything already mentioned by individual traffic sources – visits, conversions, bounce rate
  19. Different traffic sources; different social mediaPlot rowsHow does x compare to y?Previously, needed to create advanced segments to answer
  20. Plot rows
  21. Plot rows – how does x compare to y?
  22. Plot rows
  23. Set it & forget it
  24. Set them to email you / othersShare Cutroni dashboard
  25. For each group / purpose, based on needs
  26. Justin Cutroni dashboard
  27. Set your dashboards to email the right people at the right times
  28. Social triggersUse to test your campaign taggingSee how social or other marketing efforts are pushing traffic = know when to re-engage users w/ content
  29. Adobe info
  30. Adobe info
  31. Adobe info
  32. 30 day window
  33. Social plugins (or proper tagging) will get you these reports
  34. Use to visualize & quickly find insights about how visitors flow through siteCompare to other types of traffic
  35. Depending on tagging, may need to use different settings.Set this up, then schedule it to email you!
  36. Reporting on raw # of tweets? Break it down by their influence.Use Topsy to find & reach out to influential people sharing your link