1. A PLACE TO STAY
Hotels

2. TYPES OF ACCOMMODATION
 Hotels
 ….

3. PERCEPTION OF A HOTEL
 It varies according to the client:
 A. A bed for the night
 B. A place to hide away
 C. Home away from home
 D. The office when away from the office
 E. A bit of luxury once in a while
 F. A place where you can let your hair down

4. Hotel
Restaurant
Kitchen Housekeeping
Front office
Administration Maintenance
HOTEL DEPARTMENTAL STRUCTURE 1 AND 2
A simple structure could have only 3 departments:
Food and Beverages
Housekeeping and maintenance
Front office and administration

5. HOTEL DEPARTMENTAL STRUCTURE 3

6. PROCEDURES TO CHECK IN AND CHECK OUT
 They should be written in a hotel manual.
 And these procedures should be followed exactly.
 Computer systems,
 Different procedures for a walk in and for a
customer with reservation.
 Check in: Registration card, key cards, guest
history (previous stays, preferences) .
 Services directory in each room.
 Concierge (find the facilities and attraction in or
outside the hotel)

7. JOBS
 Bell-boy (porter)
 Receptionist (check-in clerk)
 Housekeeper (chambermaid)
 Maintenance person
 Capitan
 Hostess
 Waiter / waitress
 Chef
 Barman / bartender
 Manager
 Security
 Valet parking