Emotional Intelligence

emotional
intelligence
queenie santos

*emotional intelligence
a measure of intelligence
that focuses on personal
qualities, such as initiative,
empathy, adaptability,
and persuasiveness.

clarified misconceptions
about emotional intelligence
“not being nice” because there
are moments when a person
has to be bluntly confronting
someone with an uncomfortable
but consequential truth

emotional intelligence does not
mean giving free rein to feelings –
“ .”

Rather, it means managing
feelings so that they are
expressed appropriately and
effectively, enabling people to
work together smoothly toward
their common goals

emotional intelligence seems to
be largely learned and it all
continues to develop as we go
through life and learn from our
experiences

*Even people with high
emotional intelligence
overall may be strong in
some specific abilities
and relatively weaker in
others.

handling their
own emotions
and impulses
people grow in emotional
intelligence to maturity through
the years as they grew more
adept at

motivating
themselves
adept at

housing their
empathy and
social adroitness
adept at

five elements
of emotional intelligence
self-awareness
You know what you are feeling as
you have the emotion, and you are
in touch even with subtle or fleeting
feelings about things
1

five elements
self-motivation
You are not carried away by
impulse, but can delay gratification
in the pursuit of your goals
2

five elements
self-regulation
When you are in a bad mood,
depressed or anxious, you don’t
ruminate about it, but you are able
to find a way to soothe or contain it
3

five elements
empathy
You are usually able to sense what
others are feeling, even without
being told.
4

five elements
adeptness in
relationship
You are good at handling conflict
and emotional upsets in a
relationship.
5

capacities of
emotionally intelligent persons
Independent
Each makes a unique contribution
to job performance.
1

capacities of
Interdependent
they come to rely on each other to
work on same task.
2

capacities of
Hierarchical
The emotional intelligence
capacities build upon one another
self-awareness is crucial for self-regulation and empathy;
self-regulation and self-awareness contribute to motivation;
all the first four are at work in social skills.
3

capacities of
Necessary
but not sufficient
Having underlying emotional
intelligence ability does not guarantee
people will develop or display the
associated competencies
4

capacities of
Generic
The general list is to some extent
applicable to all jobs.
However, different jobs make differing competence
demands.
5

the
competencies
one needs for
success may
change as
one rises
through the
ranks; in most
large
organizations
Managers
CEO
Directors
The rest

*Children whose parents were
good emotional coaches,
were more relaxed
biologically, more popular,
less rude and aggressive, and
scored better on math and
reading tests.

Children who had courses in
emotional literacy were…
Better able to
recognize their
feelings & handle
their anger,
aggression, and
anxiety.
1

Better able to
control impulses
and tolerate
frustration.
2

More emphatic
and better
listeners
3

More popular,
considerate,
and better at
resolving conflicts
4

*Sharon Begley and
Richard Davidson (2013)
have seen thousands of
people who share similar
backgrounds respond in
dramatically different ways
to the same experience.

*Why does one person
recover quickly from
divorce while another
remains mired in self-
recrimination or despair?

*Why does one sibling
bounce back from a
job loss while another
feels worthless for
years?

The answer that has emerged from their researches
is that these differences reflect what they called …
*emotional style
a constellation of reactions and coping
responses that differ in kind, intensity,
and duration.

*The old view of cognition which is
considered the most exalted of human
capacity evolved from the frontal cortex,
and emotion from the limbic system

*The iambic system deep
in the brain, including the
amygdala and
hippocampus as the site
of anger, fear, and
anxiety, as well as positive
emotions.

*The frontal cortex, just
behind the forehead was
the exalted thinker, where
forethought and
judgement, reason and
volition, attention and
cognition came from.

What Is the Difference between
IQ and EQ?
High emotional intelligence is often
the key factor in success people of
high IQ often wind up working for
people of middling or even lower
intelligence.

emotional
quotient
intelligence
quotient
High IQ makes
you a good
English
professor
Adding high EQ
makes you the
chairman of the
English
Department.

emotional
quotient
intelligence
quotient
High IQ makes
you a
sociologist of
marriage.
High EQ makes
you happily
married.

emotional
quotient
intelligence
quotient
High IQ makes
you a
valedictorian.
High EQ makes
you a body
president.

emotional
quotient
intelligence
quotient
High IQ makes
you a brilliant
fiscal analyst
High EQ makes
you a CEO.

emotional
quotient
intelligence
quotient
High IQ lets you
write a
psychiatric
theory
High EQ means
you don’t need
a psychiatrist

emotional
quotient
intelligence
quotient
High IQ makes
you a legal
scholar.
Adding high EQ
makes you a
brilliant trial
lawyer

INTROVERT and EXTROVERT
“Introverted people aren’t
bothered by social situations,
they just prefer not to engage.”
-Louis Schmidt
Introverts ﬁnd such social
interactions taxing.

Very shy and introverted
people have been shown to
succumb more rapidly to
diseases like HIV and to be
at greater risk for depression
than their extroverted
counterparts.

In schools, it’s the bolder
kids who get attention from
teachers, while quiet
children can too easily
languish in the back
of the classroom.

hidden beneﬁts of the
introverted temperament
Introverts may be able
to ﬁt all their friends
in a phone booth,
but those relationships
tend to be deep and
rewarding.
1

Introverts are more
cautious and deliberate
than extroverts, but that
means they tend to think
things through more
thoroughly, which means
they can often make
smarter decisions.
2

Studies show that introverts
tend to be better gamblers
because they have so
keen an awareness of risk.

An example is Warren Buﬂett,
the world's greatest investor,
is widely considered to be a
homebody, happier reading
annual reports or playing
bridge than going out and
socializing.

Introverts are better at
listening, which after all,
is easier to do if you're
not talking.
3
"Introverted leaders tend to be more
detail oriented and better able to
hear their employees."
-Jennifer Kahnweiler

Introverts ﬁnd it easier to
spend long periods in
solitary work, which turns
out to be the best way to
come up with a fresh
idea or master a skill.
4

In one study, Ericsson and some
of his colleagues divide violinists
into three groups,
ranging from those who would
likely go on to professional
careers to those who would
become teachers instead of
performers.

The researchers asked the
violinists to keep diaries and
found that all three groups
spent about the same amount
of time — more than 50 hours
a week — on musical
activities.

But the two groups whose
skill levels made them
likelier to play well enough
to perform publicly spent
most of their time
practicing in solitude.

In later studies, Ericson and
his colleagues found similar
results with chess grand
masters, athletes and even
ordinary college students
studying for exams.

For all these groups,
solitary training allows
for a level of intense and
personal focus that's hard
to sustain in a group setting.
“You gain the most on your
performance when you
work alone.”
-Ericsson

Introversion & extroversion
aren’t ﬁxed categories but
they are vital to our
personality.

There’s a subtle bias
against introverts, and it's
emerging a waste of talent
and energy and happiness.
Faking it is exactly what a
lot of introverts learn to do
from an early age.

Scientists have begun to
learn that the introverted or
extroverted temperament
seems strongly inborn and
inherited, inﬂuencing our
behavior from after we're
out of the womb.

*Jerome Kagan and his
colleagues gathered a
sample group of 500 4-
month-old infants and
exposed them to new
experiences in the lab,
including popping balloons,
colorful mobiles and the smell
of alcohol on cotton swabs.

*20% of the infants reacted
intensely to the stimuli, crying
and pumping their arms.
*40% stayed relatively quiet
*40% fell between the two
extremes.

*While our temperaments
may define us, that doesn’t
mean we’re controlled by
them – if we can find
something or someone
that motivates us to push
beyond the boundaries of
our nerves.

Emotional Intelligence

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Emotional Intelligence

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