4. REALDOLMEN HAS A CLEAR VISION AND MISSION
Vision: To be the reference in the local market for
integrated solutions supporting the complete ICT-
lifecycle.
Reference: be the preferred & trusted choice for customers,
partners and employees
Local: proximity to our customers in the Benelux and France
Integrated solutions: complete ICT offering covering the full
lifecycle, including infrastructure, applications and
communications
Complete ICT-lifecycle: supporting all plan-build-operate
activities
Mission: RealDolmen’s mission is to enable its clients
to achieve their objectives by optimizing their business
processes through innovative, effective and reliable ICT
solutions.
JUNE 5, 2009 | SLIDE 4
7. A SOLID AND REFERENTIAL CUSTOMER BASE IN BOTH THE
MID-MARKET AND LARGE ACCOUNTS
Government/Healthcare/Education
Logistics and Distribution Industry
Services Life Science
JUNE 5, 2009 | SLIDE 7
8. REALDOLMEN HAS EXTENDED GEOGRAPHICAL
COVERAGE
Belgium
Luxemburg
France
JUNE 5, 2009 | SLIDE 8
10. REALDOLMEN HAS AN ALIGNED MANAGEMENT TEAM
Chairman Ashley Abdo
CEO Bruno Segers
Thierry de Vries Luc De Donder
Vice President
Secretary General
Human Resources
Vice President Dirk Chief Operating Marc De Vice President
International Operations &
Paul Chief Financial Jos Nijns
Sales & Marketing Debraekeleer Officer Keersmaecker Corporate Development De Schrijver Officer
Business
Sales Luxemburg
Applications
Marketing Enterprise Solutions France
Business Infrastructure Corporate
Development Services Development
Professional
Services
Applications
Education
Center
JUNE 5, 2009 | SLIDE 10
12. REALDOLMEN HAS A SINGLE-SOURCE OFFERING
Business Solutions
Turnkey Solutions Service Oriented Architecture
Enterprise Resource Unified Communications
Planning Supply Chain Mgmt
A true single-source supplier,
Customer Relationship CAD/GIS
Management Mobility
able to support the
Business Intelligence Enterprise Asset Mgmt
ECM/WCM Clinical Trial Mgmt Systems
full ICT-lifecycle
Web Solutions
Solutions built with own software or on top of 3rd party platforms. In this area
we sell services and products (such as 3rd party software or own IP) under the
form of licenses.
Professional Services
Development Networking
Outsourcing Testing
Managed Services Support & Helpdesk
Project Management Security
Training Services Enterprise Application Integration
Business Process Service Oriented Architecture
Management
Encompasses services (both development and infrastructure competences) and
products (own IP under the form of courseware, development
methodologies, project management methodologies, building blocks, etc).
Infrastructure Products
Data Center IP Communications
Front-end Voice Over IP
Networking Security
Hardware products and software licenses
JUNE 5, 2009 | SLIDE 12
13. DELIVERING AND REPORTING THE OFFERING
Business Solutions
Business Applications
Enterprise Solutions
Professional Services
Professional Services Applications
Enterprise Communications Services
Infrastructure Solutions Services
Business Applications
Enterprise Solutions
Professional Services
Applications
Breakdown in Enterprise Communications
5 business Infrastructure Solutions
domains
Enterprise Communications Products
Infrastructure Solutions Products
Infrastructure Products
JUNE 5, 2009 | SLIDE 13
15. INFRASTRUCTURE SOLUTIONS
Infrastructure Solutions Domains
Managed Services
Datacenter Solutions Frontend Solutions
Hardware & Software Procurement
Server Storage Backup - Printing Desktop Applications - Products & Services - Operations
• Total Cost of Ownership • Partnership with Customer
• Return Of Investment • Partnership with Vendor
VISION • Operational Excellence • Innovation
• Proven technology
Proven Methodology
• Consolidation • Automation • Business Continuity • ITIL
• Virtualization • Management • Procurement Efficiency
• Discovery Program • Workshops • SLA based Reactive Support
VALUE • Assessment Study • Implementation project • Proactive Support
• Audit • Migration project • Helpdesk - Outtasking -
Outsourcing
Strategic
Partnerships
HP IBM Microsoft VMWare Symantec Citrix Altiris Xerox Kofax Doxense
Knowledge Certified Engineers & Consultants
JUNE 5, 2009 | SLIDE 15
16. INFRASTRUCTURE SOLUTIONS
Skills
Our engineers & consultants are continuously trained to obtain
the highest level of skills & certifications available on the market
for our strategic partners.
Certifications Infrastructure Solutions
consists out of 250
HP Preferred Partner professionals
(Datacenter, PSP, ASP)
IBM Business Partner
(System x -> System z)
Microsoft Gold Partner
VMware Premier Partner
Citrix Platinum Partner
JUNE 5, 2009 | SLIDE 16
17. INFRASTRUCTURE SOLUTIONS
Deceuninck is an integrated worldwide
Group, specialized in compounding, mould
manufacturing, design, development, extrusion, finish
ing, recycling and injection molding of PVC window
and sealing systems, including composite wood
applications, for the building industry.
RealDolmen is their preferred partner for Datacenter
Solutions, Frontend Solutions, Hard- & Software
procurement & Managed Services.
Dual Datacenter with Business Continuity IT architecture based on
HP server & storage technology in combination with VMware
virtualization
Centrally managed desktop & applications environment for more than
800 end users, internationally spread, using Citrix technology &
application delivery tools
Optimized printing & imaging solutions
24/24 SLA based operational support using RealDolmen people &
Service contracts
Deceuninck & RealDolmen operate in a strong
partnership model where operational
resources, skills, business & technical knowledge
fluently integrate with each other.
JUNE 5, 2009 | SLIDE 17
18. ENTERPRISE
COMMUNICATIONS
JUNE 5, 2009 | SLIDE 18
19. ENTERPRISE COMMUNICATIONS
Enterprise Communications Domains
Unified Communications Security Networking
Voice Video IM Perimeter Endpoint LAN WLAN
Mail Presence Network IAM WAN Mobile
Telephony - Conferencing - Antivirus - Firewall - SSO - Switching - WIFI - 3G - Internet
• Total Cost of Ownership • Partnership With Customer
VISION • Return on Investment • Innovation
• Operational Excellence • Proven Technology
Proven Methodology: ITIL
• Business Process Optimization • Cost Consolidation • Monitoring • Security Governance
• Proactive Management • Centralization • Compliancy • Strategic Communication Plan
• Discovery Program • Implementation Project • SLA Based Contracts
VALUE • Assessment Study • Migration Project • Health checks
• Audit • Outsourcing
Strategic NEC AVAYA Cisco Checkpoint McAfee Fortinet Vasco Microsoft HP
Partnerships
Certified Consultants, Applications Engineers, System Engineers & Field Engineers
Knowledge
JUNE 5, 2009 | SLIDE 19
20. ENTERPRISE COMMUNICATIONS
Skills/competences
Technical Consultants
Business Consultants
System Engineers
Application Engineers
Field Engineers Enterprise Communications
Important certifications consists out of 80
professionals
Networking
Cisco, HP, 3COM, Trapeze
Unified Communications
NEC, Cisco, Avaya
Microsoft, Polycom
Mitel
Security
McAfee, Trend, Symantec
Checkpoint, Fortinet,
Evidian, Vasco, Watchguard
JUNE 5, 2009 | SLIDE 20
21. REFERENCE
Vlaamse Maatschappij voor Watervoorziening (VMW)
One homogeneous communications network
Connection between all sites (Brussel, Vlaams-Brabant, Limburg,
Oost-Vlaanderen, West-Vlaanderen)
Central Contact Centre + Local Contact Centers per province
ONE number for customers
Central management software
Central reporting software
JUNE 5, 2009 | SLIDE 21
23. PROFESSIONAL SERVICES APPLICATIONS
TECHNOLOGY-DRIVEN CUSTOMER INTIMACY
Microsoft Java Specialized Business
Open Systems Technologies Analysis &
• Oracle Project
• Mainframe
• System i
Management
• Technical Audits, Quality Assessments & Code Reviews
VISION • ALM (Application Lifecycle Management) Assessments
• Enterprise Architecture Assessments & Studies
• Business Process Management & Improvement
• Technology Innovation Assessments & Architecture definitions
Excellerate™, the RealDolmen Way
A true balance between Excellence and Acceleration
Development & Modernization & Interactivity & Integration mgt Testing &
Implementation Migration usability (Processes & data) quality assurance
Support & Training & Communication & Program mgt & Value programs
managed services Education programs documentation Change mgt (through TI)
Sourcing – Putting the right people with the right competences at the right place
VALUE Projects – Deliver quality and business value. We deliver on time , on budget, within scope… together with you
Consultancy – Knowledge you can build on. Coaching and advise – value through TI
•Oracle (PLSQL, dvl. Suite –
Leading •.Net (VB.net, C#) •Prince2, PMBoK
Forms, ApEx, DBA)
technologies •Silverlight, WPF •JSE, JEE, JME •Scrum, Agile, Waterfall
•System i
& best •ASP.Net, Winforms
IBM •Spring, Seam
Microsoft Oracle
(RPG, ILE, Java, HATS, EGL RedHat
•UML, BPMN
practices •Biztalk, SQL server •Adobe FLEX/AIR •ISTQB, Tmap, HP Quality
)
•Team System Center (Mercury)
•Mainframe (Cobol)
JUNE 5, 2009 | SLIDE 23
Reusable IP
24. PROFESSIONAL SERVICES APPLICATIONS
JAVA / Open Systems Competence Center
200 FTE’s
Technical Project Leaders / Analysts
Architects
Developers / Software Engineers
J2EE, Struts, Hibernate, JBOSS, ADOBE RIA/AIR, JAVAFX, J2ME …
Microsoft Competence Center
125 FTE’s
Technical Project Leaders / Analysts
Architects
Developers / Software Engineers
.NET, VB.NET, C#, Silverlight, Team Foundation Server, BizTalk…
Specialized Technologies
140 FTE’s
Technical Project Leaders / Analysts Professional Services Applications consists
Developers / Software Engineers out of 565 professionals
Oracle, System i, Mainframe…
Project Services Center
100 FTE’s
Project Managers / Project Leaders
Enterprise Architects / Business Analysts / Consultants
Functional Analysts
PMI, PRINCE2, BPMn…
JUNE 5, 2009 | SLIDE 24
25. TAILOR-MADE SOFTWARE
Euro Pool System (EPS) specializes in returnable packaging, crates,
containers which are used for the transportation of vegetables, fruits
and fresh products. They are the market leader in Europe in their
market segment.
Application project
Consultancy
Project Definition Study e-soft
Functional analysis
e-soft is a win-web based tailor-made application delivered
to EPS in a fixed price model.
Windows application manages the contract, goods, customers,
stock, purchases and transportation and is integrated with
financial application.
Purchase orders are put in through the web application. The
incoming and outgoing flows can be consulted by external
users/customers based on the terms and condition
of their contract.
Value creation through innovative tailor-made software:
cost-reducing logistic concepts and leading vision in the field
of supply chain integration and sustainability
JUNE 5, 2009 | SLIDE 25
27. BUSINESS APPLICATIONS PORTFOLIO
Business Applications Solution Portfolio
Professional
Healthcare
Wholesale
Non-food
Services
Services
Fashion
Retail
Retail
RITM
WMS
Field
EAM
ERP HRM
•Business Process Management • Business Process Improvement
VISION
RealDolmen implementation methodology
Based on the MS Sure Step methodology
• Concept phase • Realisation/Implementation • Simulation
• Prototype • Interfacing • Go-live
VALUE • Education • (Data) Migration • Support
Our • Microsoft Dynamics AX • Rimses • RITM • RAW
tools
JUNE 5, 2009 | SLIDE 27
28. BUSINESS APPLICATIONS: YOUR SOLUTION
Implementation Consultant teams
Define with our customer the final solution (to implement)
Perform the implementation of the final solution
Train the customers on how to use the newly implemented
solution(s)
Project Managers Business Applications
Coordinate the implementation consists out of 125
Using the Excellerate™ professionals
implementation methodology
Product Development teams
Permanently enhance
the solutions (roadmap)
Support the implementation
consultants
Provide support after Go-live
JUNE 5, 2009 | SLIDE 28
29. BUSINESS APPLICATIONS
Primo group is the largest event and
communications agency in Belgium, but operates
also outside of the country. It employs 100 people
and has a revenue of €16mio. It works for
customers such as the European Commision, ING
and Maison de la France.
Continued growth forced the group to evaluate their
current business process and business applications.
RealDolmen was able to easily identify with the strong project
oriented company and performed an audit on their business
processes and current IT-application landscape.
The audit report recommended and led to implementation of
Microsoft Dynamics AX 4.0 as standardised and scalable
solution.
The result:
a new streamlined organisation with segregated tasks
transparent processes
centralised data
and most importantly in this sector, efficient stock management.
JUNE 5, 2009 | SLIDE 29
31. ENTERPRISE SOLUTIONS PORTFOLIO – AN INTEGRATED BUSINESS APPROACH
AN ACTIVE PARTNERSHIP WITH OUR CUSTOMERS
BI CRM ECM - WCM CAD - GIS
Data
BI Sales Service ECM Coll & BPM GIS CAD
warehousing
Data CRM
Perf Mgt Marketing WCM Portals EDMS LBS
Mining Integration
Unified
Comm Voice Fax Mobility Internet Presence E-mail Video Conference Mail
•EDMS ROI Program
•BI Business Scan •CRM Readiness Program •ECM Readiness Program
VISION • Performance ROI Program •CRM Selection framework •WebCube Quick Start
•Geospatial Readiness
Program
Excellerate™ implementation methodology
A true balance between Excellence and Acceleration
• Maintenance & Support • Education Services • Value Programs • Technical Audits
VALUE • Service Agreements • Technical Writing • Tune Up Programs
• SLAs • Usability Studies • Optimization Programs
•ProjectWise •Autodesk
Leading software •Oracle BI •Informatica •Siebel •MS CRM •MOSS •Alfresco
•Autodesk Geospatial
applications •Microsoft BI •Siebel on •Lotus
AEC, MEP, P&I •ESRI
•IBM Cognos Demand
D
•SAS •SAP BPC
Challengers •SAP CRM •Oracle ECM •Polo Poly •Aeroscout •MapInfo
•Qlikview
Re-usable IP
JUNE 5, 2009 | SLIDE 31 Based on functionalities ànd sectors
32. ENTERPRISE SOLUTIONS - COMPETENCES
Dedicated Implementation Consultants
Dedicated implementation consultants for CRM, BI, ECM, WCM, CAD
or GIS with detailed product knowledge and domain expertise
CRM: Siebel, MS CRM, SAP CRM, Selligent
BI: Oracle BI (Siebel Analytics), Cognos, MS BI (SQL Server), Qlikview, SAS, SAP BPC
ECM & WCM: Sharepoint/MOSS, Lotus, Filenet, Oracle ECM, Alfresco, Polo poly
CAD & GIS: Autodesk (AEC, MEP, P&ID), Bentley, ESRI, Mobileview, Oracle Spatial
Experienced and certified profiles Enterprise Solutions consists
Hand’s on, No-nonsense out of 130 professionals
Ready to go that extra mile
Business Strategy Consultants
Detailed sector knowledge
Long term vision creation
Product Development team
Re-usable IP creation -
based on proven 3rd party solutions
JUNE 5, 2009 | SLIDE 32
33. ECM – ENTERPRISE CONTENT MGT
Grown from a small local company to Europe’s leading
company for awnings and shutters, HAROL knows
what is important to become a healthy and important
company.
HAROL’s ECM Challenge
Implement and support an almost fully automated sales
and tracking system where there are little to none
interventions necessary
HAROL works with local dealers all over Europe. The
process of sales which includes quotations, invoicing and
billing is time and people consuming
Enabling the dealers to place their quotations, invoices on a
web based form is a necessity
The ability for the clients to follow up every request or order
RealDolmen’s IBM Lotus’ ECM approach
Thorough full functional and technical analysis
Development on existing applications, which greatly
decreased the licensing cost
Implementation by senior Lotus Notes consultants
JUNE 5, 2009 | SLIDE 33
35. A TRUE SINGLE-SOURCE SUPPLIER
eSoft
Axapta, CRM, MOSS
Outsourcing
Datacenter Managed Services
Datacenter
Kruispuntbank van Ondernemingen
Turnkey applications
Competences, Syste
m engineering
Datacenter
JUNE 5, 2009 | SLIDE 35
36. THANK YOU Rock-solid Passion for ICT
JUNE 5, 2009 | SLIDE 36
Notas do Editor
Als we de prioriteiten van bedrijven zouden onderzoeken dan zouden we tot de conclussie komen dat de prioriteiten van het bedrijf steeds te herleiden zijn naar drie grote domeinen: meer groei, hogere efficiency, betere klantentevredenheid.Om deze prioriteiten in praktijk te zetten zullen er een aantal strategische objectieven worden gedefinieerd die op hun beurt een zekere impact zullen hebben op de bestaande business processen en onderliggende IT systemen.Het is dus essentieel te weten welke business processen zullen moeten veranderen en welke impact deze zullen hebben op de organisatie, applicaties, infrastructuur en overkoepelende architectuur. Een eerste stap in dit process, ALIGMENT, is dus kijken welke processen er vandaag zijn (AS IS) en welke de procesen zijn die er voor zorgen dat de strategische objectieven behaald worden (TO BE). Dit wordt beschreven in BPM trajecten. Sommige van deze processen en wijzingen zullen een impact hebben op de architectuur. De mapping welke business processen impact hebben op welke applicaties en hoe deze impact hebben op de architectuur wordt beschreven door in EA offering. Het uittekenen en beschrijven van EA is essentieel indien men nieuwe applicaties of veranderingen op bestaande applicaties wil doorvoeren.Als resultaat van deze verschillende assessments zal er een strategische IT plan worden samengesteld waaruit kan worden afgeleid of we enerzijds innovatieve “op maat software” nodig hebben ofdat we de bestaande applicaties kunnen verbeteren (integratie, migratie…) of het efficiecy kunnen verhogen of een combinatie van alle. (of producten moeten worden aangekocht ref ES/BA) ** voorbeeld – doorlooptijd om een bepaald product (telco agile omgeving) naar de markt te brengen is 15 werkdagen omdat verschillende development omgevingen zijn opgezet efficiency verhoging ALM/software factory resultaat 3 dagen doorlooptijd****Om projecten te realiseren zullen we gebruik maken van een set van best practices gebaseerd om industrie standaarden en onze klanten ervaring die we gedurende 25 jaar hebben opgebouwd. Zowel voor maat software/ integratie, migratie,BPM… zullen we altijd door een cyclus van proces stappen gaan om de oplossing te implementeren (FA/TA, develop, test, deploy, train & support) en overkoepeld gebruikmakend van Project Mgt methodologieën.Als resultaat krijgen onze klanten schaalbare oplossingen om te voorzien in de noden van morgen ; herbruikbaar zowel op het vlak van services (ref SOA) als op het vlak van code ; efficiency (minder resources, snellere doorlooptijd, minder budget – met minder mensen en middelen een beter resultaat neerzetten ; geintegreerd)) en beheersbare (onderhoud, deel non-core outsourced, SLA’s…) omgeving. We leveren dus rock solid strategische applicaties af die een echte meerwaarde betekenen voor onze klanten.