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Effectively Integrating
         Mobile Marketing
Why You Should be Integrating Mobile at the Start
          of a Marketing Campaign

        Presented by Ryan Unger (@ryanunger) of
        Punchkick Interactive (@punchkickmobile)
Punchkick Interactive Helps Brands Use
Personalized Communication to Inspire Trust

•   Headquartered	
  in	
  Chicago,	
  IL                               •    Founded	
  2006
•   Our	
  work	
  is	
  featured	
  in:                                •    Award-­‐winning	
  services:
    •   Mobile	
  Web	
  Design	
  by	
  Cameron	
  Moll                     •   Text-­‐message	
  campaign	
  management
    •   Mobile	
  Marke0ng	
  Handbook	
                                     •   Mobile	
  Web	
  site	
  design
        by	
  Kim	
  Dushinski                                               •   Custom	
  App	
  development
    •   The	
  NEW	
  Launch	
  Plan	
  by	
  Joan	
  Schneider	
  and	
     •   Mobile-­‐media	
  planning
        Julie	
  Hall
Session Goals
1.   Understand	
  the	
  importance	
  of	
  integrated	
  mobile	
  campaigns
2.   Clarify	
  the	
  scope	
  of	
  mobile	
  markeOng
3.   Learn	
  how	
  to	
  create	
  consumer	
  engagement,	
  
     and	
  re-­‐engagement
4.   Understand	
  the	
  value	
  of	
  mobile	
  analyOcs
5.   Discuss	
  what	
  not	
  to	
  do	
  in	
  mobile	
  markeOng
6.   Learn	
  how	
  to	
  idenOfy	
  a	
  good	
  mobile	
  partner
7.   IdenOfy	
  basic	
  steps	
  you	
  can	
  take	
  today	
  to	
  strengthen	
  a	
  future	
  
     mobile	
  effort
The Importance of Mobile Integration
                                                              6.60

•   More	
  than	
  4.6	
  billion	
  phones	
  
    globally	
  (Feb	
  2010)                                 4.95

•   More	
  than	
  62%	
  of	
  BlackBerry	
  
    owners	
  would	
  give	
  up	
  their	
  



                                                   Billions
                                                              3.30   6.6 B

    wallet	
  over	
  their	
  BlackBerry
                                                                                 4.6 B
•   It’s	
  arguably	
  the	
  most	
                         1.65

    personal	
  gadget	
  on	
  the	
  planet                                                  1.5 B
                                                                                                               0.6 B

                                                                     People   Mobile Phones Credit Cards   Motor Vehicles
How Important is
Mobile... Really?
A Broad Scope of Mobile Marketing Tactics

Tac$cs	
  to	
  Consider	
  for	
  your	
  Mobile	
  Strategy
  •   SMS	
  and	
  MMS
  •   Mobile-­‐opOmized	
  Web	
  Sites	
  (WAP	
  sites)
  •   Apps	
  (iPhone,	
  iPad,	
  Android,	
  BlackBerry,	
  etc.)
  •   Mobile	
  media	
  planning	
  and	
  promoOon
  •   Mobile	
  search	
  markeOng	
  and	
  social	
  integraOon
  •   Experimental	
  technologies	
  (A.R.,	
  I.R.,	
  Q.R.,	
  Bluetooth,	
  etc.)
How	
  to	
  Create	
  Consumer	
  
Engagement	
  and	
  Re-­‐engagement
Gaining	
  Opt-­‐Ins                                     Avoiding	
  Opt-­‐Outs
   •    IdenOfy	
  your	
  audience	
  profile	
            •   Use	
  simple	
  messaging	
  that	
  
        and	
  opportunity:                                    reinforces	
  facts
       • Consumer	
  markeOng
                                                           •   Focus	
  on	
  quality,	
  not	
  quanOty	
  
       • Recruitment	
  markeOng
                                                               (what	
  is	
  the	
  value	
  you're	
  
       • Internal	
  communicaOons	
  for	
  
                                                               providing?)
          employee	
  retenOon
       • Expanding	
  commerce	
  channels
                                                           •   Review	
  your	
  metrics	
  and	
  adjust	
  
   •    Offer	
  content	
  of	
  true	
  value;	
              as	
  needed
        Content	
  is	
  king
   •    Integrate	
  targeted	
  call-­‐to-­‐acOon	
  
        messaging	
  into	
  media
Mind Reading 101
The Value of Mobile Analytics
•   Split	
  test	
  based	
  on	
  media	
  or	
  region	
  using	
  disOnct	
  keywords
•   Paint	
  a	
  picture	
  to	
  learn	
  what	
  consumers	
  value
•   Provides	
  measurable	
  ROI
      •   Engagements
      •   Time-­‐on-­‐task
      •   IdenOfy	
  brand	
  evangelists
How to Become a
  Superhero
What Not to Do
Always	
  Avoid                            May	
  Want	
  to	
  Avoid
  •   Anything	
  non-­‐MMA	
  compliant      •   Technologies	
  with	
  higher	
  barriers	
  
  •   Buying	
  lists	
  of	
  contacts           to	
  entry	
  such	
  as	
  QR,	
  IR,	
  and	
  
  •   Misleading	
  or	
  deceiving	
             Bluetooth
      consumers	
  in	
  any	
  way           •   CPM	
  mobile	
  media,	
  
                                                  in	
  favor	
  of	
  CPC	
  or	
  CPD	
  media
                                              •   One-­‐off,	
  last-­‐minute	
  campaigns	
  
                                                  or	
  mobile	
  add-­‐ons,	
  in	
  favor	
  of	
  a	
  
                                                  comprehensive	
  mobile	
  markeOng	
  
                                                  strategy
How Many People
 Here Want to Hot
Wire a Light Switch?
No   Absolutely Not


                            7%




                      93%
Identifying a Good Mobile Partner
Good	
  Partners	
  Include                               Engage	
  a	
  Mobile	
  Agency	
  Who
  •   Mobile	
  markeOng	
  firms	
  that	
  offer	
           •   Has	
  experience	
  working	
  well	
  with	
  
      a	
  full-­‐range	
  of	
  mobile	
  markeOng	
            large	
  digital	
  and	
  media	
  agencies
      services                                               •   Illustrates	
  the	
  importance	
  of	
  
  •   Agencies	
  that	
  provide	
  tacOc-­‐                    understanding	
  the	
  audience
      neutral	
  strategic	
  guidance	
  within	
           •   Develops	
  MMA-­‐compliant	
  
      the	
  mobile	
  channel                                   campaigns
  •   Mobile	
  teams	
  that	
  embrace	
  the	
            •   Has	
  a	
  record	
  of	
  providing	
  ROI	
  to	
  
      unique	
  design	
  and	
  development	
                   clients
      consideraOons	
  inherent	
  to	
  
      targeOng	
  thousands	
  of	
  mobile	
  
      devices	
  
How to Get Started Today
•   IdenOfy	
  your	
  clients’	
  home	
  run	
  ROI
•   Research	
  your	
  audience	
  and	
  build	
  its	
  “mobile	
  profile”
•   Treat	
  the	
  mobile	
  channel	
  as	
  a	
  separate	
  item,	
  just	
  like	
  print,	
  
    broadcast,	
  and	
  digital
•   Include	
  mobile	
  markeOng	
  as	
  an	
  integrated	
  component	
  of	
  
    your	
  clients’	
  overall	
  campaign	
  strategies
•   Act	
  now	
  and	
  keep	
  the	
  first-­‐to-­‐market	
  PR	
  advantage
Wrap Up
What	
  You’ve	
  learned
  •   Who	
  you	
  should	
  be	
  targeOng
  •   What	
  makes	
  a	
  mobile	
  campaign	
  strong	
  or	
  weak
  •   How	
  to	
  build	
  opt-­‐in	
  consumer	
  groups
  •   Why	
  you	
  should	
  seek	
  a	
  qualified	
  mobile	
  partner
Again, Why Should You
  Be Thinking About
   Mobile... Really?
Effectively Integrate Mobile Marketing at Campaign Start

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Effectively Integrate Mobile Marketing at Campaign Start

  • 1. Effectively Integrating Mobile Marketing Why You Should be Integrating Mobile at the Start of a Marketing Campaign Presented by Ryan Unger (@ryanunger) of Punchkick Interactive (@punchkickmobile)
  • 2. Punchkick Interactive Helps Brands Use Personalized Communication to Inspire Trust • Headquartered  in  Chicago,  IL • Founded  2006 • Our  work  is  featured  in: • Award-­‐winning  services: • Mobile  Web  Design  by  Cameron  Moll • Text-­‐message  campaign  management • Mobile  Marke0ng  Handbook   • Mobile  Web  site  design by  Kim  Dushinski • Custom  App  development • The  NEW  Launch  Plan  by  Joan  Schneider  and   • Mobile-­‐media  planning Julie  Hall
  • 3. Session Goals 1. Understand  the  importance  of  integrated  mobile  campaigns 2. Clarify  the  scope  of  mobile  markeOng 3. Learn  how  to  create  consumer  engagement,   and  re-­‐engagement 4. Understand  the  value  of  mobile  analyOcs 5. Discuss  what  not  to  do  in  mobile  markeOng 6. Learn  how  to  idenOfy  a  good  mobile  partner 7. IdenOfy  basic  steps  you  can  take  today  to  strengthen  a  future   mobile  effort
  • 4. The Importance of Mobile Integration 6.60 • More  than  4.6  billion  phones   globally  (Feb  2010) 4.95 • More  than  62%  of  BlackBerry   owners  would  give  up  their   Billions 3.30 6.6 B wallet  over  their  BlackBerry 4.6 B • It’s  arguably  the  most   1.65 personal  gadget  on  the  planet 1.5 B 0.6 B People Mobile Phones Credit Cards Motor Vehicles
  • 6.
  • 7. A Broad Scope of Mobile Marketing Tactics Tac$cs  to  Consider  for  your  Mobile  Strategy • SMS  and  MMS • Mobile-­‐opOmized  Web  Sites  (WAP  sites) • Apps  (iPhone,  iPad,  Android,  BlackBerry,  etc.) • Mobile  media  planning  and  promoOon • Mobile  search  markeOng  and  social  integraOon • Experimental  technologies  (A.R.,  I.R.,  Q.R.,  Bluetooth,  etc.)
  • 8.
  • 9.
  • 10.
  • 11. How  to  Create  Consumer   Engagement  and  Re-­‐engagement Gaining  Opt-­‐Ins Avoiding  Opt-­‐Outs • IdenOfy  your  audience  profile   • Use  simple  messaging  that   and  opportunity: reinforces  facts • Consumer  markeOng • Focus  on  quality,  not  quanOty   • Recruitment  markeOng (what  is  the  value  you're   • Internal  communicaOons  for   providing?) employee  retenOon • Expanding  commerce  channels • Review  your  metrics  and  adjust   • Offer  content  of  true  value;   as  needed Content  is  king • Integrate  targeted  call-­‐to-­‐acOon   messaging  into  media
  • 13.
  • 14. The Value of Mobile Analytics • Split  test  based  on  media  or  region  using  disOnct  keywords • Paint  a  picture  to  learn  what  consumers  value • Provides  measurable  ROI • Engagements • Time-­‐on-­‐task • IdenOfy  brand  evangelists
  • 15. How to Become a Superhero
  • 16.
  • 17. What Not to Do Always  Avoid May  Want  to  Avoid • Anything  non-­‐MMA  compliant • Technologies  with  higher  barriers   • Buying  lists  of  contacts to  entry  such  as  QR,  IR,  and   • Misleading  or  deceiving   Bluetooth consumers  in  any  way • CPM  mobile  media,   in  favor  of  CPC  or  CPD  media • One-­‐off,  last-­‐minute  campaigns   or  mobile  add-­‐ons,  in  favor  of  a   comprehensive  mobile  markeOng   strategy
  • 18. How Many People Here Want to Hot Wire a Light Switch?
  • 19.
  • 20. No Absolutely Not 7% 93%
  • 21. Identifying a Good Mobile Partner Good  Partners  Include Engage  a  Mobile  Agency  Who • Mobile  markeOng  firms  that  offer   • Has  experience  working  well  with   a  full-­‐range  of  mobile  markeOng   large  digital  and  media  agencies services • Illustrates  the  importance  of   • Agencies  that  provide  tacOc-­‐ understanding  the  audience neutral  strategic  guidance  within   • Develops  MMA-­‐compliant   the  mobile  channel campaigns • Mobile  teams  that  embrace  the   • Has  a  record  of  providing  ROI  to   unique  design  and  development   clients consideraOons  inherent  to   targeOng  thousands  of  mobile   devices  
  • 22. How to Get Started Today • IdenOfy  your  clients’  home  run  ROI • Research  your  audience  and  build  its  “mobile  profile” • Treat  the  mobile  channel  as  a  separate  item,  just  like  print,   broadcast,  and  digital • Include  mobile  markeOng  as  an  integrated  component  of   your  clients’  overall  campaign  strategies • Act  now  and  keep  the  first-­‐to-­‐market  PR  advantage
  • 23. Wrap Up What  You’ve  learned • Who  you  should  be  targeOng • What  makes  a  mobile  campaign  strong  or  weak • How  to  build  opt-­‐in  consumer  groups • Why  you  should  seek  a  qualified  mobile  partner
  • 24. Again, Why Should You Be Thinking About Mobile... Really?