This document summarizes trends in technology for cities and counties in 2013. It outlines the top "Ins" and "Outs" for general technology, technical areas, and areas of focus for city and county CIOs. Some key trends include a shift to cloud-based solutions, big data and predictive analytics, mobility, and consumerization of technology. Budgets are expected to increase most for overall IT department budgets and decrease most for staff training and travel budgets. CIOs need to manage expectations around new technologies and ensure their relevance through governance and professionalization of their roles.

1. The State of Cities & Counties:
Issues and Trends
Dr. Alan R. Shark
Executive Director, Public Technology Institute
and
Associate Professor of Practice
Rutgers University School of Public Affairs & Administration

2. Top 12 “INs” & “Outs” for 2013: General
OUT IN
1. “Director of Information Services” “Chief Data Officer ”
2. Wasted data loss Big Data capture
3. Data processing Knowledge Management
4. PCs and Netbooks Tablets
5. 311 call centers 311 citizen-engaged com. centers
6. Analytics Predictive Analytics, Text analytics

3. Top 12 “INs” & “Outs” for 2013: General
(Cont’d)
OUT IN
7. iPad (not really!) Microsoft Surface
8. Government-owned data centers Cloud-based solutions
9. Outdated Emergency Mgt. Plans Agile Energy Assurance EM Plans
10. Keyboard control of computer Voice Recognition
11. Specialized “Consumerized” “BYOD”
12. Texting Picture sharing

4. Top 10 “Ins” & “Outs” for 2013: Technical
OUT IN
1. IPV 4 IPV 6
2. Apache Web Server Node.js Server
3. Audio Conference Video Conference
4. Sleep during flight Skype during flight
5. Spinning platters Solid state drives
6. Internet Explorer 6 Internet Explorer 10
7. Mobile and Desktop websites One “responsive” website
8. PC malware Mobile device malware
9. Real ID Trusted identity management
10. One-factor verification Min. two-factor verification

5. Top City & County CIO Focus, 2013
1. Big data, (smart and intelligent cities)
2. Consolidation
3. GIS as centerpiece for all strategic decision-making
4. Mobility & Broadband deployment across the enterprise
5. Cyber & network security (strategies and awareness)
6. Cloud-based solutions
7. Legacy/Modernization, RFP
8. Unified Citizen engagement systems (311, social media)
9. Consumerization of technology
10. Shared services (across all jurisdictions – including State)

6. Budget Expectation for 2012-13
% for Each Trend (% change vs. 2011)
Initiative
Increase Stay Same Decrease
Overall IT Department Budget 23 (+12) 60 (+12) ◄ 17 (-24)
Staff Development and Training 14 (+9) 69 (+7) ◄ 17 (-16)
IT Travel and Education Budget 11 (+6) 66 (+14) ◄ 23 (-20)
 Respondents represent $570 million in total IT spending.
 Low = $10,000
 High = $71.6 million
 Average = $8 million
 Percent of annual budget spent on IT?  Percent of annual IT spend under
 ≤ 1% = 34% (up from 13% in 2011) control of respondent.
 2% = 33%  Low = 5%
 3% = 14%  High = 100%
 4% = 6%  Average = 73%
 ≥ 5% = 13% (up from 3% in 2011)
6 State & Local Industry Analysis - ©2012 Deltek, Inc. All Rights Reserved

7. How do key leaders in your government
look at your IT agency/department?
State & Local Industry Analysis - ©2012 Deltek, Inc. All Rights Reserved

8. Implications for Today’s CIO
• Will the CIO be sidelined or bypassed?
• CIO relevance? (Governance)
• Impact of consumerization of technology?
• Managing employee (customer) expectations?
• Will the CIO role change to “chief licensing
officer”, or chief “cloud licensing officer”??
• Professionalization of the CIO?
• Will the CIO become best friends
with the Maytag repairman?

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Alan R. Shark, Executive Director
ashark@pti.org