This document outlines a course on project stakeholder management. The course contains 4 segments: (1) stakeholder identification, (2) stakeholder engagement planning, (3) stakeholder management, and (4) stakeholder control. Each segment defines its topic, describes the relevant processes and maps the inputs, tools/techniques and outputs. The course aims to teach students how to identify stakeholders, develop engagement strategies, manage relationships, and control stakeholder influence over the project lifecycle. It emphasizes increasing support and minimizing resistance to ensure project success.
5. Project Stakeholder Management
Introduction
Identifying the people, groups or organizations that could impact
or be impacted by the project
Gather and analyze stakeholder needs and expectations regarding
the project
Develop management strategies for effectively and appropriately
engaging stakeholders in project status, decision-making and
execution
Develop stakeholder communication plans and strategies
Managing stakeholder conflicts of interests
Facilitate stakeholder engagement and influence regarding
decision-making and day-to-day project activities
10. Stakeholder Engagement Planning
Introduction
Define strategy for:
Engaging with key project stakeholders based on their specific needs
or requirements
Gathering support and leveraging positive political stakeholder
impacts
Mitigating negative political stakeholder impacts
Provide a clear, actionable plan to interact with project
stakeholders to support project interests
Manage expectations
Control competing interests and requests for change
Establish effective communications
An iterative process that requires constant analysis to ensure
appropriate stakeholders are engaged at appropriate times
11. Stakeholder Engagement Planning
Stakeholder Engagement Planning Process Map
Inputs
Project Management Plan
Stakeholder Roster/Register
Organizational environment/cultural factors
Organizational process assets
Tools & Techniques
Meetings
Interviews
Subject Matter Expertise
Analytical tools and techniques
Outputs
Stakeholder Management Plan
Updated Communications Plan
14. Stakeholder Management
Introduction
Increase support and minimize resistance from stakeholders
This is a key factor in project success or failure
Engaging with stakeholders at appropriate project stages to obtain or
confirm commitment to the project’s success
Managing stakeholder expectations through effective communication
and negotiation
Addressing potential concerns that may become issues
Anticipating future issues or risks
Communicating the impact of key issues and the corresponding
resolution plans
Ensuring that stakeholders clearly understand the project’s goals,
objectives and success criteria
The ability of project stakeholders to influence project outcomes is much
higher at the beginning of the project, but do not dismiss or underestimate
their ability to influence (directly or indirectly) the project’s outcome even
in the later stages of the lifecycle.
15. Stakeholder Management
Stakeholder Management Process Map
Inputs
Stakeholder Management Plan
Communications Plan
Change Management Plan
Change Log
Organizational Process Assets
Tools & Techniques
Communication Methods and Strategies
Interpersonal Skills
Management Skills
Leadership Skills
Outputs
Issue Log
May be part of a Risks-Assumptions-Issues-Decisions (RAID) Log
Change Requests
Project Management Plan Updates
Project Documentation Updates
Organization Process Asset Updates
18. Stakeholder Control
Introduction
Maintain or increase efficiency and effectiveness of stakeholder
engagement
Respond to changes and influences (internal or external)
Introduce any changes to the scope of project in an organized and
controlled manner
19. Stakeholder Control
Stakeholder Control Process Map
Inputs
Project Management Plan
Issue Log
Work Performance Data
Project Status
Project Documentation
Tools & Techniques
Information Management Systems
Project Management Systems
Subject Matter Expertise
Meetings and Interviews
Outputs
Work Performance Information
Change Requests
Project Management Plan Updates
Project Documentation Updates
Organizational Process Asset Updates
20. Project Stakeholder Management
Final Thoughts…
Project Stakeholder Management is about:
Making sure you understand the people, groups or organizations that
could have an impact on, or be impacted by, your project
Understanding the unique needs and expectations of each key
stakeholder
Planning for managing and controlling the engagement and influence
key stakeholders will have on your project’s decision-making and
execution processes
Communicating effectively to key project stakeholders to ensure they
have what they need to participate in the project
Leveraging stakeholders to assist in resolving conflicts, securing
resources and mitigating issues
Steering the project through the confusing, and potentially damaging
minefield of internal organizational politics
22. Course 103 – Project Stakeholder Management
QUIZ
Question 1:
What is the best way to
solicit stakeholder needs?
23. Course 103 – Project Stakeholder Management
QUIZ
Question 1:
What is the best way to
solicit stakeholder needs?
Answer:
• Interviews
24. Course 103 – Project Stakeholder Management
QUIZ
Question 2:
“The process of communicating and
working with stakeholders to meet
their needs/expectations, address
issues as they occur and foster
appropriate stakeholder engagement
in project activities through the
project lifecycle” is the definition
of ______________?
25. Course 103 – Project Stakeholder Management
QUIZ
Question 2:
“The process of communicating and
working with stakeholders to meet Answer:
their needs/expectations, address • Stakeholder Management
issues as they occur and foster
appropriate stakeholder engagement
in project activities through the
project lifecycle” is the definition of
______________?
26. Course 103 – Project Stakeholder Management
QUIZ
Question 3:
True or False.
The key output of Stakeholder
Identification is the
Stakeholder Roster/Register
27. Course 103 – Project Stakeholder Management
QUIZ
Question 3:
True or False.
Answer:
• True
The key output of Stakeholder
Identification is the
Stakeholder Roster/Register
28. Course 103 – Project Stakeholder Management
QUIZ
Question 4:
With respect to stakeholder
management, what is the
key factor in project
success or failure?
29. Course 103 – Project Stakeholder Management
QUIZ
Question 4:
With respect to stakeholder
management, what is the
Answer:
key factor in project • Increased support and
success or failure? minimized resistance from
key stakeholders
30. Course 103 – Project Stakeholder Management
QUIZ
Question 5:
In which project stakeholder
stage would you likely be
responding to changes
and/or internal or external
influences?
Identification
Engagement Planning
Management
Control
31. Course 103 – Project Stakeholder Management
QUIZ
Question 5:
In which project stakeholder
stage would you likely be
Answer:
responding to changes • Control
and/or internal or external
influences?
Identification
Engagement Planning
Management
Control
32. CONGRATULATIONS!
You have successfully completed:
Project Management Foundations
Course 103 – Project Stakeholder Management
PRESENTED BY:
Think For A Change, LLC.
33. For more information on best/next
practices, educational training, tools,
techniques and process models for:
–Project Management
–Innovation Management
–Product Management
–Leadership
Please visit: http://www.thinkforachange.com