10. Surveys Interviews Focus groups Ethnography
User Research
Data Analysis
Personas Scenarios Use Cases HTA
Requirements Definition
11. USE CASE
Step-by-step description of how
a persona would accomplish a
typical task, including system
responses.
12. USE CASE: DOWNLOAD
COURSE SYLLABUS
• Brenda types in URL
• System displays login page
• Brenda enters user name & password
• System displays list of courses
• Brenda clicks course link
• System displays course home page
• Brenda searches for syllabus, clicks syllabus
• System asks: Open or Save?
• Brenda clicks Save
• System asks Where?
• Brenda selects destination folder; clicks OK
• System initiates download
13. Surveys Interviews Focus groups Ethnography
User Research
Data Analysis
Personas Scenarios Use Cases HTA
Requirements Definition