how to persuade audience for establishing an effective communication rapport

1. Conversational Hypnosis !!!
Prof Jyotsna Sawhney

2. Objective
Presenting a Point of View on “ How to make
Communication Effective !”

3. Targets
Student Community.
Executives, CEOs and Professionals.
General Communicators.

4. EFFECTIVE COMMUNICATION
COMMUNICATION Is a way to exchange information, ideas, thoughts, feelings,
reactions through words-written or oral (verbal communication), body language,
gestures or signs.
We send 100-300 messages a day.
1. Messages we intend to send
2. Messages we actually send
3. Messages as the Hearer interprets
4. Our reaction to the exchange of words; meaning and Interpretation.
but we only listen
HALF OF WHAT IS SAID, UNDERSTAND, BELIEVE AND REMEMBER ONLY HALF

5. Effective Communication is a way, which Diverse group of people are able
to understand and make decisions for effective change specially in
BUSINESS ENVIRONMENT as it helps to:
• Hypothetically analyse the situation.
• Take everybody involved’s consesus.
• Fruitful exchange of ideas; leading to furthering the
goals and vision
So what is required???????????

6. Active Listening skills
•Acknowledge the ideas, Thoughts and Feelings- Show your readiness to
listen, hear and Recognize the Speaker’s Thoughts.
•Paraphrase or Reflect what the speaker said – it raises speaker’s confidence
that he/she is heard and that you are absorbing what exactly the flow of idea is!
(just Paraphrase! Don’t add anything at first place)
Ask Open-ended Questions- Test your interpretation of – what the Speaker
said, by requesting him/her with ‘what’, ,’How’, ‘Please Explain’.
Summarize and Clarify- this keeps receiver away from ‘SELCETIVE
PERCEPTION’.
Give an Opinion – Don’t give if speaker doesn’t want!
Listen Through Eye-contact, Showing Positive – Give Positive Verbal and Non-Verbal Clues

7. Expressing Assertively
Speak in clear, True and Non-defensive way!
Use ‘I’ Statements – these statements communicate your
preferences and let you keep un-attacking or blaming to the
listener.
Examples:
7.“You see that’s not right!”
“I see differently than you do.”
2. “You are really irritating me.”
“I am really irritated right now.”
3. “You are not listening to me.”
“I don’t feel heard.”

8. Body language
Communicate with Positive Body Language – Facial Expressions, Eye
Contact, stance, Movements of arms, legs, hands (Cluster movements)
such as :
 Open hands or Palms.
 An Inclined Position on Chair With curious looks in your eyes.
 A casual nod, recognition by moving eyes, head or eye-brows.
Gestures Blocking Effective Communication
 Side Glances
 Crossed arms on chest
 A Finger on Lips or Cheeks
 Leaning Back and making Slight movements on chair
 Raised Eyebrows
 Stray Attention- Taking up phones, discussing with somebody else

9. Anger Management – Expressing and Receiving It
Anger is a Very positive energy-if deflected in a positive direction! For Positive
and Effective communication:
First recognize your anger and use ‘I’ statements – “ I am very Frustrated”.
Reflect it On yourself – How would you mange it! And how it might affect your
response.
Show Interest in ANGRY PERSON – Recognize his/her frustrations – They
start relaxing and get friendly with you- a Positive dialogue unwraps!
Rephrase – Make sure you fathomed to the root of the problem.
Get Agreement on what issue is – invite everybody to join discussion.
If somebody not very receptive and engaging- disengage with civility!
Respect thoughts – Listen Deeply! Without being judgmental!

10. Blocks to Effective Communication
Me-too-ism – “That’s nothing! Listen to me let me tell you what happened with
me!”
Moralizing, Preaching or being Judgmental !
Asking the Queries directly without inducing and involving ‘warmth’.
Giving Advice – without being advice.
Making consolation statements. – “Everything will be alright.”
Arguing or disagreeing with the Speaker.
Analysing or disrupting the Speaker.

11. Important Principles of Communication (Seven Cs )
Courtesy; Consideration – show ‘You attitude, not ‘I’ attitude.
Clarity – use precise, familiar, simple-to-grasp words.
Conciseness – say in fewer words! Be brief!
Correctness – Information should be authentic and correct,
attachments in e-mails, facts, figures, tables, data etc should
accompany the documents.
Concreteness – be specific and definite.
Credibility – Build Trust! (is a long process of relationship
building)
Completeness- include all relevant information as sender and
receiver have different mental filters.

12. A Big Thanks for
Hearing me -- nope! Listening to me! and Rendering
me a pleasant opportunity to interact with a band of
diverse and explicitly stimulating Faculty Members !!!