The presentation is an overview of how processes, using quality methods and tools can be improved to increase value for the the entrepreneurs. Processes are collection of activities that make input valuable products and services. This is a lecture for the Ateneo Graduate School of Business students. It has been uploaded at slideshare for easy access for past and present students of entrepreneurship elective.

1. Business Process Innovation for entrepreneurs Lecture for entrepreneurship students at the Ateneo Graduate School of Business

2. Business Process Collection of activities that delivers/adds value to material inputs…

3. Processes put together inputs to deliver valuable outputs: product or service

6. Value delivery

8. Safety

10. Quality products sell for higher prices and to more customers

11. Quality

12. Quality is free Zero defects - Philip Crosby, from ITT

13. Philip B. Crosby - ITT

16. Starting a QUALITY REVOLUTION

17. Quality is survival

19. Edward Deming

20. Edward Deming’s 14 Guide to Quality

23. 5s

25. Sorting out – visible quality

26. 5s Control Chart

27. TOTAL QUALITY MANAGEMENT

28. QUALITY CIRCLES

29. Quality Circle

30. TOTAL PREVENTIVE (PRODUCTIVE) MAINTENANCE

33. KAIZEN Constant improvement

34. Kaizen

35. Kaizen

36. QUALITY FUNCTION DEPLOYMENT

37. House of Quality

41. Kaizen

42. Kaizen

43. SHEWHART CYCLE

44. PDCA/SDCA

46. Toyota Production System

50. Lean system

51. SIX SIGMA 3 defects per million, practiced at GE and Motorola

52. Six Sigma - DMAIC

53. Six Sigma

57. Focussing on core competencies Outsourcing Offshore

58. BPO Business Process Outsourcing A growing industry; now $170 billion and still growing..

59. Business Process Outsourcing

60. Business process improvement K I S S (KEEP IT SHORT AND SIMPLE)

64. Supply chain management

68. Other tools: Suggestion system Quality circles

69. Thank you! [email_address] Ateneo Graduate School of Business