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2012	
  B2B	
  Marke+ng	
  
           Benchmark	
  Report	
  




©	
  2013	
  Op+fy,	
  Inc.	
  All	
  rights	
  reserved.	
     2012	
  B2B	
  Marke+ng	
  Benchmark	
  Report	
  |	
  1	
  	
  
2012	
  B2B	
  MARKETING	
  BENCHMARK	
  REPORT	
  
About the Report
Optify’s annual B2B Marketing Benchmark Report details the performance of the                                                      Table	
  of	
  Contents
primary sources of traffic to B2B websites. The data points were extracted by
analyzing over 62 million visits, 215 million pageviews and 350,000 leads from                                                     2.  About the report
more than 600 small and medium-sized B2B websites.
                                                                                                                                   3.  How to use the report
The data was collected using Optify’s visitor and lead tracking technology and                                                     4.  About Optify
includes only US based .com sites with 100 to 100,000 monthly visits. The digital
                                                                                                                                   5.  Key findings
channel analysis includes websites with a minimum of 10 visits per traffic source
each month.                                                                                                                        6.  2012 B2B Marketing
                                                                                                                                       benchmark report
We’re glad to share the insight we gained and hope it helps you evaluate your
                                                                                                                                   13. Deep dive: Organic Search
site’s performance and make improvements in the coming year .
                                                                                                                                   20. Deep dive: Paid Search
We would love to hear about your own experiences in 2012. Email, call or
                                                                                                                                   25. Deep dive: Social Media
connect with us (Twitter, LinkedIn, Facebook, Google+) and let us know how
your 2012 marketing results compared to our findings.                                                                              30. Key findings and main
                                                                                                                                       takeaways
                                                                                                                                   36. Creating your own benchmarks
                                                                                                                                   39. Resources




©	
  2013	
  Op+fy,	
  Inc.	
  All	
  rights	
  reserved.	
     2012	
  B2B	
  Marke+ng	
  Benchmark	
  Report	
  |	
  2	
  	
  
2012	
  B2B	
  MARKETING	
  BENCHMARK	
  REPORT	
  
Who should read this report?
This report is for B2B marketers wherever they may be – corporate teams,
startups, digital marketing agencies, owner-operated consultancies or newbie
marketers that are just starting in the exciting world of B2B marketing.
How to use this report?
Use this report to evaluate your current marketing results and plan your future
campaigns. If you are a digital marketing agency (or work for one), use the data
to set realistic expectations with your clients and prospects and give them
benchmarks to compare their results to.
In reading this report, you might discover that you are doing better or worse than
the published benchmarks and discover areas of potential for your marketing
activities.
To truly measure your performance and realize opportunities, I encourage you to
create your own benchmarks. To help you in this endeavor, we’ve included a
                                                                                                                                   Doug Wheeler
basic template with tips at the end of the report that will get you started.                                                       Chief Marketing Officer
Happy Marketing!                                                                                                                   Optify, Inc.
                                                                                                                                      doug@optify.net
Doug Wheeler
                                                                                                                                      @dougawheeler
                                                                                                                                       in/dougawheeler



©	
  2013	
  Op+fy,	
  Inc.	
  All	
  rights	
  reserved.	
     2012	
  B2B	
  Marke+ng	
  Benchmark	
  Report	
  |	
  3	
  	
  
ABOUT	
  OPTIFY	
  
 Optify is the leading innovator and award-winning provider of digital marketing software for
 B2B marketing professionals. Our SaaS-based digital marketing suite provides a simple,
                                                                                                                                   Optify, Inc
 complete integrated solution for capturing leads, prioritizing and nurturing the hottest
 prospects while instantly measuring and reporting on the ROI of marketing programs.                                               710 2nd Ave, Suite 840
                                                                                                                                   Seattle, WA 98104
 Optify offers tailored editions (features and pricing) of our solution specifically for digital                                   1 (206) 388-4234 (phone)
 marketing agencies and small/medium size businesses including Optify Professional, Optify                                         1 (877) 2-OPTIFY (toll-free)
 Team and Optify Complete. For more information on products, pricing or partnership,                                               1 (206) 787-1410 (fax)
 please visit us at www.optify.net or call +1 877.2.OPTIFY (+1 877.267.8439). Visit the Optify
 Lead Generation Blog and follow Optify on Twitter, LinkedIn and Facebook.                                                         Sales: sales@optify.net
                                                                                                                                   Help: support@optify.net
                                                                                                                                   Other Inquiries: info@optify.net




©	
  2013	
  Op+fy,	
  Inc.	
  All	
  rights	
  reserved.	
     2012	
  B2B	
  Marke+ng	
  Benchmark	
  Report	
  |	
  4	
  	
  
KEY	
  FINDINGS	
  
1.  There is clear cyclicality in the B2B space with first quarter of 2012 and from September to
           mid-November, showing the strongest performance in terms of traffic.

2.  Google is the single most important referring domain to B2B websites, responsible for over
           36% of all visits.

3.  Social Media is still a small fraction of traffic and leads to B2B websites, contributing on
           average less than 5% of all traffic and leads.

4.  Email shows high engagement rates as well as strong conversion rates with an average 2.9%
           lead conversion rate.

5.  Paid search usage showed a constant decline among B2B marketers in 2012. Over 10% of
           companies in the report discontinued their paid search campaigns during 2012.

6.  Twitter is the strongest social media channel for generating leads, outperforming Facebook
           and LinkedIn 9-to-1 with 82% of social media leads coming from Twitter.


©	
  2013	
  Op+fy,	
  Inc.	
  All	
  rights	
  reserved.	
     2012	
  B2B	
  Marke+ng	
  Benchmark	
  Report	
  |	
  5	
  	
  
2012	
  B2B	
  MARKETING	
  
                                          BENCHMARK	
  REPORT	
  

©	
  2013	
  Op+fy,	
  Inc.	
  All	
  rights	
  reserved.	
     2012	
  B2B	
  Marke+ng	
  Benchmark	
  Report	
  |	
  6	
  	
  
2012	
  TRAFFIC	
  TREND	
  
                                                                                                 Median	
  

 2,500	
  




 2,000	
  
                                                                                                                                                                                There is clear cyclicality in
                                                                                                                                                                                the B2B space in terms of
                                                                                                                                                                                traffic volume. Q1
 1,500	
                                                                                                                                                                        (January-March) and
                                                                                                                                                                                September to mid-
                                                                                                                                                                                November are the peak
                                                                                                                                                                                seasons, while summer
 1,000	
  
                                                                                                                                                                                time and the end-of-year
                                                                                                                                                                                exhibit slow traffic trends."
                                                                                                                                                                                "
    500	
  




         0	
  
                 Jan-­‐12	
   Feb-­‐12	
   Mar-­‐12	
   Apr-­‐12	
   May-­‐12	
   Jun-­‐12	
   Jul-­‐12	
   Aug-­‐12	
   Sep-­‐12	
   Oct-­‐12	
   Nov-­‐12	
   Dec-­‐12	
  




©	
  2013	
  Op+fy,	
  Inc.	
  All	
  rights	
  reserved.	
                                                  2012	
  B2B	
  Marke+ng	
  Benchmark	
  Report	
  |	
  7	
  	
  
2012	
  TRAFFIC	
  BY	
  SOURCE	
  
                                                                        0.80%	
  
                                              4.70%	
  
                                                                     1.90%	
   0.10%	
  

                                     11.50%	
                                                                                                                          Organic Search is the #1
                                                                                                                                        40.00%	
                       driver of traffic to B2B
                                                                                                                                                                       websites, followed by
                                                                                                                                                                       direct traffic (40%) and
                                                                                                                                                                       referrals (11.50%). "
                                                                                                                                                                       Despite the increased
                                                                                                                                                                       adoption of social media
                                    41.00%	
                                                                                                                           by B2B in 2012, itʼs still
                                                                                                                                                                       only a fraction (1.90%) of
                                                                                                                                                                       total traffic to B2B
                                                                                                                                                                       websites."
                                                                                                                                                                       "



                               Direct	
          Organic	
      Referral	
     Paid	
  Search	
      Social	
  Media	
           Email	
  	
      Other	
  




©	
  2013	
  Op+fy,	
  Inc.	
  All	
  rights	
  reserved.	
                                         2012	
  B2B	
  Marke+ng	
  Benchmark	
  Report	
  |	
  8	
  	
  
2012	
  LEADS	
  BY	
  SOURCE	
  

                                                                          2.75%	
  
        4.75%	
                                             9.00%	
                                                                                                    Similarly to the traffic
                                                                                                                                 34.00%	
                              breakdown, the top three
                                                                                                                                                                       sources of leads are direct
           10.50%	
                                                                                                                                                    (34%), organic search
                                                                                                                                                                       (26.50%) and referrals
                                                                                                                                                                       (12.50%). However, the
              12.50%	
                                                                                                                                                 relative lead conversion rate
                                                                                                                                                                       between sources is very
                                                                                                                                                                       different with paid search
                                                                                         26.50%	
                                                                      and email contributing
                                                                                                                                                                       proportionally more leads
                                                                                                                                                                       than their traffic share. "
                                                                                                                                                                       "



                             Direct	
           Organic	
       Referral	
     Paid	
  Search	
     Social	
  Media	
           Email	
  	
      Other	
  




©	
  2013	
  Op+fy,	
  Inc.	
  All	
  rights	
  reserved.	
                                         2012	
  B2B	
  Marke+ng	
  Benchmark	
  Report	
  |	
  9	
  	
  
2012	
  CONVERSION	
  RATES	
  BY	
  SOURCE	
  
                      0.00%	
                0.50%	
            1.00%	
             1.50%	
            2.00%	
              2.50%	
               3.00%	
                  3.50%	
  



       Average	
  	
                                                              1.60%	
  




            Email	
  	
                                                                                                             2.89%	
  
                                                                                                                                                                                       The average conversion rate
                                                                                                                                                                                       among all B2B websites in the
                                                                                                  2.04%	
  
                                                                                                                                                                                       report, across all sources is
        Referral	
  
                                                                                                                                                                                       1.60%."
                                                                                                                                                                                       Email shows the highest
                                                                                                                                                                                       conversion rate compared to
  Paid	
  Search	
                                                                              1.96%	
                                                                                all other sources. Surprisingly,
                                                                                                                                                                                       organic search, the #1 driver
                                                                                                                                                                                       of traffic, is at the bottom of
            Direct	
                                                                1.65%	
                                                                                            the conversion rate list,
                                                                                                                                                                                       second only to social media
                                                                                                                                                                                       among the sources with the
         Organic	
                                                          1.45%	
                                                                                                    lowest conversion rates.!
                                                                                                                                                                                       !
                                                                                                                                                                                       !
                                                                                                                                                                                       Note: Conversion rate was calculated
                                                                                                                                                                                       as the percent of visitors submitting a
Social	
  Media	
  	
                                             1.22%	
                                                                                                              form during a single visit.!
                                                                                                                                                                                       "


©	
  2013	
  Op+fy,	
  Inc.	
  All	
  rights	
  reserved.	
                                            2012	
  B2B	
  Marke+ng	
  Benchmark	
  Report	
  |	
  10	
  	
  
2012	
  PAGEVIEWS	
  PER	
  VISIT	
  BY	
  SOURCE	
  
                           0	
              0.5	
               1	
     1.5	
                2	
                 2.5	
                   3	
             3.5	
           4	
  



       Average	
                                                                                                               3.03	
  




           Email	
  	
                                                                                                                                    3.75	
  

                                                                                                                                                                                 Just over 3 pageviews per
                                                                                                                                                                                 visit seems to be the
           Direct	
                                                                                                                 3.17	
                                       standard for most sources,
                                                                                                                                                                                 with email proving to be a
                                                                                                                                                                                 strong source for conversion
        Organic	
                                                                                                             3.01	
                                             rate as well as engagement.
                                                                                                                                                                                 Social media once again is
                                                                                                                                                                                 at the bottom of the list with
       Referral	
                                                                                                              3.02	
                                            the lowest engagement
                                                                                                                                                                                 levels followed by paid
                                                                                                                                                                                 search.!
 Paid	
  Search	
                                                                                               2.66	
                                                           "



Social	
  Media	
                                                                 2.02	
  




©	
  2013	
  Op+fy,	
  Inc.	
  All	
  rights	
  reserved.	
                                          2012	
  B2B	
  Marke+ng	
  Benchmark	
  Report	
  |	
  11	
  	
  
2012	
  B2B	
  BENCHMARKS	
  SUMMARY	
  
                                           Visits	
  	
              Leads	
              Page	
  views	
  per	
  visit	
   Conversion	
  rate	
  
                                           (per	
  month)	
          (per	
  month)	
        (monthly	
  average)	
          (monthly	
  average)	
  

75th	
  percen+le	
  	
                         4,477	
                   144	
                      4.04	
                                      3.34%	
  

Median	
                                       	
  1,784	
                124	
                      3.03	
                                      1.60%	
  

25th	
  percen+le	
  	
                           339	
                    16	
                      1.80	
                                      0.46%	
                   Not all companies and
                                                                                                                                                                           marketers are alike, and we
                                                                                                                                                                           found great variability in our
                                          Visits	
  	
              Leads	
               Page	
  views	
  per	
  visit	
   Conversion	
  rate	
                           analysis of the channels
                                          (per	
  month)	
          (per	
  month)	
         (monthly	
  average)	
          (monthly	
  average)	
  
                                                                                                                                                                           across all data points (visits,
Total	
                                       	
  1,784	
                124	
                       3.03	
                                      1.60%	
                   leads, pageviews and
                                                                                                                                                                           conversion rates)."
Direct	
                                        	
  714	
                 42	
                       3.17	
                                      1.65%	
                   For that reason, we decided to
                                                                                                                                                                           provide medians (and not
Organic	
  Search	
                             	
  731	
  	
             33	
                       3.01	
                                      1.45%	
  
                                                                                                                                                                           averages) as well as the 25th
Referral	
                                      	
  205	
  	
             15	
                       3.02	
                                      2.04%	
                   and 75th percentiles for the
                                                                                                                                                                           selected channels in the
Paid	
  Search*	
  	
                            	
  84	
  	
             13	
                       2.66	
                                      1.96%	
                   following analyses. This will
                                                                                                                                                                           help you know where you
Social	
  Media*	
                               	
  34	
  	
               6	
                      2.02	
                                      1.22%	
                   stand compared to your peers."
Email*	
  	
                                     	
  14	
  	
             11	
                       3.75	
                                      2.89%	
                   "


*Medians	
  for	
  these	
  channels	
  include	
  ALL	
  websites	
  in	
  the	
  study	
  regardless	
  if	
  they	
  are	
  ac+vely	
  running	
  campaigns	
  
on	
  these	
  channels.	
  

    ©	
  2013	
  Op+fy,	
  Inc.	
  All	
  rights	
  reserved.	
                                        2012	
  B2B	
  Marke+ng	
  Benchmark	
  Report	
  |	
  12	
  	
  
DEEP	
  DIVE:	
  	
  
                                          ORGANIC	
  SEARCH	
  

©	
  2013	
  Op+fy,	
  Inc.	
  All	
  rights	
  reserved.	
     2012	
  B2B	
  Marke+ng	
  Benchmark	
  Report	
  |	
  13	
  	
  
ORGANIC	
  SEARCH	
  KEY	
  FINDINGS	
  
•  Organic	
  search	
  is	
  the	
  #1	
  driver	
  of	
  traffic,	
  accountable	
  for	
  41%	
  of	
  all	
  visits	
  to	
  B2B	
  websites.	
  
•  Google	
  is	
  responsible	
  for	
  almost	
  90%	
  of	
  all	
  organic	
  search,	
  making	
  it	
  the	
  single	
  most	
  important	
  
   referring	
  source	
  of	
  traffic	
  (36%	
  of	
  all	
  traffic	
  comes	
  from	
  Google).	
  
•  Branded	
  searches	
  (searches	
  that	
  include	
  the	
  name	
  of	
  the	
  company)	
  show	
  the	
  highest	
  engagement	
  
   of	
  any	
  other	
  source	
  (3.71	
  pageviews	
  per	
  visit)	
  and	
  account	
  for	
  31%	
  of	
  all	
  visits	
  from	
  organic	
  search.	
  
•  Blocked	
  referring	
  keyword	
  data	
  is	
  increasing	
  and	
  has	
  reached	
  an	
  average	
  of	
  41%	
  in	
  2012.	
  
•  Recognized,	
  non-­‐branded	
  keywords	
  (the	
  non-­‐branded	
  available	
  for	
  analysis)	
  dropped	
  to	
  35%	
  of	
  all	
  
   organic	
  search	
  visits,	
  crea+ng	
  a	
  data	
  oblivion	
  for	
  marketers	
  with	
  respect	
  to	
  analyzing	
  SEO	
  
   performance.	
  
•  Organic	
  search	
  visits	
  from	
  Bing	
  show	
  beger	
  engagement	
  rates	
  (more	
  pageviews	
  per	
  visit)	
  and	
  
   beger	
  conversion	
  rates	
  than	
  Google.	
  


                                            Visits	
  	
                           Leads*	
  	
                                Page	
  views	
  per	
  visit	
                     Conversion	
  rate*	
  
                                            (per	
  month)	
                       (per	
  month)	
                               (monthly	
  average)	
                            (monthly	
  average)	
  

75th	
  percen+le	
                                        	
  3,041	
                            67	
                                           4.06	
                                        2.07%	
  

Median	
                                                        	
  731	
  	
                     33	
                                           3.01	
                                        1.45%	
  

25th	
  percen+le	
                                             	
  253	
                         14	
                                           1.89	
                                        0.45%	
  

*Leads	
  and	
  conversion	
  rates	
  in	
  this	
  analysis	
  include	
  only	
  websites	
  that	
  collected	
  and	
  tracked	
  leads	
  using	
  Op+fy.	
  A	
  lead	
  is	
  defined	
  by	
  a	
  visitor	
  
submiing	
  a	
  form	
  on	
  a	
  webpage.	
  

©	
  2013	
  Op+fy,	
  Inc.	
  All	
  rights	
  reserved.	
                                             2012	
  B2B	
  Marke+ng	
  Benchmark	
  Report	
  |	
  14	
  	
  
GOOGLE	
  TOPS	
  90%	
  OF	
  ORGANIC	
  VISITS	
  IN	
  NOVEMBER	
  2012	
  
                                                                    !"#!$%&'()*+$,&(-+$.(&/01$23(&0$
)""#$



 (!#$
                                                    !"#$%&'()*$"'+(,$"-*.()+$"*(
 ('#$
                                                       (#))&'
                                                                            %#*+&'
 (&#$



 (%#$                                                                                                                                                                                                 5.85%	
  
                                                                                                                                                                                          5.95%	
  
                                                                                                                                                                                ./012$
 ("#$
                                                                                                                                                                                3456$

                                                                                                                                                                                788691$
 !!#$



 !'#$
                                                                                                        !"#$%&'
                                                                                                                                                                                                                  88.21%	
  
 !&#$



 !%#$



 !"#$
           )*)*)%$        %*)*)%$         +*)*)%$        &*)*)%$      ,*)*)%$      '*)*)%$    -*)*)%$     !*)*)%$      (*)*)%$      )"*)*)%$      ))*)*)%$      )%*)*)%$

                                                    ,--./0'12340'               567.'12340'      89204'1034:2';7.670<'



           Google’s share of organic traffic to B2B websites in the study, topped 90% in November, 2012.
                It averaged 88.21% in 2012 and showed a consistent increase for most of the year.


    ©	
  2013	
  Op+fy,	
  Inc.	
  All	
  rights	
  reserved.	
                                             2012	
  B2B	
  Marke+ng	
  Benchmark	
  Report	
  |	
  15	
  	
  
“(NOT	
  PROVIDED)”	
  RATE	
  UP	
  TO	
  41%	
  OF	
  ORGANIC	
  VISITS	
  
                                                                !"#$%&'#()*+*,%-.$+%
   ($"#

   (!"#

   '$"#                                                                                                                                                  “not provided” rate is up 171%
   '!"#                                                                                                                                                  since its introduction. One of
                                                                                                                                                         every 2.5 visits from organic
   &$"#
                                                                                                                                                         search now show up as “not
   &!"#                                                                                                                                                  provided”.
   %$"#

   %!"#

     $"#

     !"#
                 #


                  #




                                                                  '#


                                                                   #




                                                                                            #




                                                                                           '#


                                                                                            #


                                                                                             #
                                       '#


                                                    #

                                                                  '#




                                                                                            #
                                                                                '#
                                                                  '#
               %&


               %&




                                                                 %'




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                                                  %'




                                                                                         %'
                                                                ,%




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                                     ,%




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                                                                              ,%
                                                              6,%
            +,


            /,




                                                              2,




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                                                                                       +,


                                                                                       /,
                                               4,




                                                                                      8,
                                                             19
                                    2




                                                             16




                                                                                ;
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                                                           78
         -.




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         )*




                                                                                    )*
                                                                                    7:
                                                           0:
                                 01

                                             3.




                                                                                    =.
                                                        5




                                                           5




“NOT PROVIDED”
“(not provided)” is the value Google assigns to the referring keyword of visitors from organic search when they are using
Google’s secured search (SSL – Secured Socket Layer). Users can use SSL by going to https://google.com (note the extra
‘s’) or if they are signed in to Google. In 2012 more and more browsers and devices adopted Google’s SSL protocol as their
default settings for search, increasing the number of organic searches with blocked referring data - what is now referred to
in the industry as “not provided.”

©	
  2013	
  Op+fy,	
  Inc.	
  All	
  rights	
  reserved.	
                          2012	
  B2B	
  Marke+ng	
  Benchmark	
  Report	
  |	
  16	
  	
  
RECOGNIZED	
  KEYWORDS	
  FROM	
  ORGANIC	
  SEARCH	
  DROP	
  BY	
  48%	
  	
  

                                                           !"#$%&'(")*+",-$.)/*0&)"1*
    (#$"



        ("



     !#'"



    !#&"


                                                                                                                                                     Almost 50% of the keywords
    !#%"
                                                                                                                                                     previously tracked are no
                                                                                                                                                     longer available through
    !#$"                                                                                                                                             analytics systems due to SSL
                                                                                                                                                     search.
        !"
                 "


                  "




                                                                            3"


                                                                             "




                                                                                                  "




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                                                                                                                           "


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                                          3"


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                                                                           3"
               ($


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                                        ,(




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                                                                                  ,(
                                                                        7,(
            +,


            /,




                                                                        2,




                                                                                             =,




                                                                                                                      +,


                                                                                                                      /,
                                                   5,




                                                                                            9,
                                                                      1:
                                       2




                                                                17




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                                                                                 0;




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                                                                     89
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         )*




                                                                                                                   )*
                                                                                          8;
                                                                     0;
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                                                 4.




                                                                                          >.
                                                                6




                                                                     6




©	
  2013	
  Op+fy,	
  Inc.	
  All	
  rights	
  reserved.	
                      2012	
  B2B	
  Marke+ng	
  Benchmark	
  Report	
  |	
  17	
  	
  
RECOGNIZED,	
  NON-­‐BRANDED	
  KEYWORDS	
  DROP	
  TO	
  35%	
  	
  

                                      !"#$%&'(")*&$&+,!-&)")*."/0$!)1*!-2"*
   %!"!!#$

   )%"!!#$

   )!"!!#$

   (%"!!#$

   (!"!!#$

   '%"!!#$

   '!"!!#$
                                                                                                                                                                       Only 35% of organic search
   &%"!!#$                                                                                                                                                             visits from Google will provide
                                                                                                                                                                       keyword data that can be
   &!"!!#$
                                                                                                                                                                       correlated with SEO work and
     %"!!#$                                                                                                                                                            analyzed to improve SEO
                                                                                                                                                                       campaigns.
     !"!!#$
                        $


                                       $


                                                    '$




                                                                           '$


                                                                                    $


                                                                                               $


                                                                                                         $


                                                                                                                      $




                                                                                                                                                            '$
                                                                    $




                                                                                                                                                $
                                                                                                                                   '$
                      &'


                                    -&'




                                                                                 -&'


                                                                                            -&'


                                                                                                       &'


                                                                                                                   -&'
                                                                  &'




                                                                                                                                              &'
                                                 2-&




                                                                        5-&




                                                                                                                                                          ;-&
                                                                                                                                <-&
                       -




                                                                                                      8-
                                                                   2-




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                   *+,


                                 ./0




                                                                                *6,


                                                                                        *67




                                                                                                                9/4
                                               1+


                                                                34




                                                                                                                              :;




                                                                                                                                                        @/
                                                                        1+




                                                                                                   36




                                                                                                                                          =>




©	
  2013	
  Op+fy,	
  Inc.	
  All	
  rights	
  reserved.	
                                        2012	
  B2B	
  Marke+ng	
  Benchmark	
  Report	
  |	
  18	
  	
  
GOOGLE	
  VS.	
  BING	
  

	
  
Percent	
  of	
  total	
  traffic	
                                                  36.07%	
                                          2.34%	
  
	
  
	
  
Percent	
  of	
  Organic	
  Traffic	
                                                88.21%	
                                          5.84%	
  
	
  
	
  
Average	
  conversion	
  rate	
                                                      1.61%	
                                         1.86%	
  
	
  
	
  
Pageviews	
  per	
  visit	
                                                              2.88	
                                       3.33	
  
	
  
While Google has a clear superiority in total numbers (visits, leads, percent of total traffic), Bing shows a
              higher conversion rate and more pageviews per visit (engagement rate).

 ©	
  2013	
  Op+fy,	
  Inc.	
  All	
  rights	
  reserved.	
     2012	
  B2B	
  Marke+ng	
  Benchmark	
  Report	
  |	
  19	
  	
  
DEEP	
  DIVE:	
  	
  
                                          PAID	
  SEARCH	
  

©	
  2013	
  Op+fy,	
  Inc.	
  All	
  rights	
  reserved.	
     2012	
  B2B	
  Marke+ng	
  Benchmark	
  Report	
  |	
  20	
  	
  
PAID	
  SEARCH	
  KEY	
  FINDINGS	
  
•  Paid	
  search	
  has	
  seen	
  a	
  decline	
  in	
  usage	
  in	
  2012	
  with	
  over	
  10%	
  of	
  companies	
  in	
  this	
  study	
  
     discon+nuing	
  their	
  paid	
  search	
  campaigns	
  at	
  some	
  point	
  in	
  2012.	
  
•  From	
  the	
  companies	
  who	
  kept	
  running	
  their	
  campaigns,	
  paid	
  search	
  has	
  shown	
  a	
  healthy,	
  above-­‐
     average	
  conversion	
  rate	
  and	
  contributed	
  a	
  considerable	
  percentage	
  of	
  visits	
  (23%)	
  and	
  leads	
  (16%).	
  
•  Even	
  though	
  conversion	
  rates	
  for	
  paid	
  search	
  might	
  be	
  high,	
  engagement	
  levels	
  (as	
  measured	
  by	
  
     pageviews	
  per	
  visit)	
  are	
  low.	
  Both	
  data	
  points	
  can	
  be	
  explained	
  by	
  the	
  nature	
  of	
  paid	
  search	
  –	
  
     dedicated	
  campaigns	
  designed	
  to	
  quickly	
  convert	
  visitors	
  to	
  leads.	
  
	
  




                                            Visits	
  	
                          Leads	
  	
                                     Page	
  views	
  per	
  visit	
              Conversion	
  rate	
  
                                            (per	
  month)	
                      (per	
  month)	
                                   (monthly	
  average)	
                     (monthly	
  average)	
  

75th	
  percen+le	
                                        	
  2,662	
                            74	
                                              3.63	
                            3.58%	
  

Median	
                                                        	
  547	
  	
                     46	
                                              2.41	
                            1.96%	
  

25th	
  percen+le	
                                              	
  62	
                          6	
                                              1.71	
                            0.82%	
  



*This	
  analysis,	
  and	
  its	
  corresponding	
  benchmarks,	
  include	
  only	
  websites	
  that	
  ac+vely	
  ran	
  Paid	
  Search	
  campaigns	
  in	
  2012.	
  


©	
  2013	
  Op+fy,	
  Inc.	
  All	
  rights	
  reserved.	
                                                2012	
  B2B	
  Marke+ng	
  Benchmark	
  Report	
  |	
  21	
  	
  
PAID	
  SEARCH	
  USAGE	
  

                                                        Sites	
  with	
  Paid	
  Traffic	
  (Indexed)	
  
1.05	
  




1.00	
  




0.95	
  




0.90	
  


                                                                                                                                                                               In 2012, paid search usage
0.85	
                                                                                                                                                                         (as measured by number of
                                                                                                                                                                               companies running paid
                                                                                                                                                                               search campaigns) has
0.80	
                                                                                                                                                                         dropped by over 10%.


0.75	
  
             Jan-­‐12	
   Feb-­‐12	
   Mar-­‐12	
   Apr-­‐12	
   May-­‐12	
   Jun-­‐12	
     Jul-­‐12	
     Aug-­‐12	
   Sep-­‐12	
   Oct-­‐12	
   Nov-­‐12	
   Dec-­‐12	
  




©	
  2013	
  Op+fy,	
  Inc.	
  All	
  rights	
  reserved.	
                                      2012	
  B2B	
  Marke+ng	
  Benchmark	
  Report	
  |	
  22	
  	
  
PAID	
  SEARCH	
  PERFORMANCE	
  


                                        Percent	
  of	
  Paid	
  Leads	
  out	
  of	
  Total	
  Leads	
  
16%	
  


14%	
  


12%	
  


10%	
  


 8%	
  

                                                                                                                                                                             From the companies that kept
 6%	
                                                                                                                                                                        running their paid search
                                                                                                                                                                             campaigns, paid search leads
 4%	
                                                                                                                                                                        accounted for a considerable
                                                                                                                                                                             percentage of total leads.
 2%	
  


 0%	
  
             Jan-­‐12	
   Feb-­‐12	
   Mar-­‐12	
   Apr-­‐12	
   May-­‐12	
   Jun-­‐12	
     Jul-­‐12	
   Aug-­‐12	
   Sep-­‐12	
   Oct-­‐12	
   Nov-­‐12	
   Dec-­‐12	
  




©	
  2013	
  Op+fy,	
  Inc.	
  All	
  rights	
  reserved.	
                                       2012	
  B2B	
  Marke+ng	
  Benchmark	
  Report	
  |	
  23	
  	
  
PAID	
  SEARCH	
  PERFORMANCE	
  –	
  ACTIVE	
  CAMPAIGNS	
  


                                                                Visits	
                                                                                   Leads	
  



                                                                             23%	
                                                                                16%	
  




                                                                                                                                                                            Paid	
  Search	
  	
  

                      77%	
                                                                                                                                                 Other	
  Sources	
  
                                                                                                                                                 84%	
  




Companies who actively managed paid search campaigns have seen a strong contribution to visits and
        leads from these campaigns as well as a healthy, above-average conversion rate.


©	
  2013	
  Op+fy,	
  Inc.	
  All	
  rights	
  reserved.	
                            2012	
  B2B	
  Marke+ng	
  Benchmark	
  Report	
  |	
  24	
  	
  
DEEP	
  DIVE:	
  	
  
                                          SOCIAL	
  MEDIA	
  

©	
  2013	
  Op+fy,	
  Inc.	
  All	
  rights	
  reserved.	
     2012	
  B2B	
  Marke+ng	
  Benchmark	
  Report	
  |	
  25	
  	
  
SOCIAL	
  MEDIA	
  KEY	
  FINDINGS	
  
•  Despite	
  the	
  hype	
  around	
  social	
  media,	
  it's	
  s+ll	
  a	
  small	
  frac+on	
  of	
  traffic	
  and	
  leads	
  to	
  B2B	
  website.	
  But	
  
   the	
  poten+al	
  is	
  big.	
  
•  The	
  companies	
  who	
  ac+vely	
  manage	
  social	
  media	
  campaigns	
  (as	
  measured	
  by	
  companies	
  who	
  had	
  
   more	
  than	
  one	
  lead	
  from	
  social	
  media	
  or	
  over	
  10	
  visits	
  per	
  month),	
  have	
  seen	
  compara+vely	
  high	
  
   conversion	
  rates	
  as	
  well	
  as	
  healthy	
  engagement	
  rates.	
  
•  With	
  that	
  said,	
  the	
  percentage	
  of	
  companies	
  who	
  were	
  able	
  to	
  get	
  to	
  these	
  results	
  is	
  low,	
  indica+ng	
  
   an	
  immaturity	
  in	
  the	
  use	
  of	
  the	
  channels.	
  
•  Facebook	
  is	
  the	
  strongest	
  driver	
  of	
  traffic	
  among	
  the	
  top	
  three	
  (Facebook,	
  Twiger	
  and	
  LinkedIn),	
  but	
  
   Twiger	
  is	
  the	
  strongest	
  social	
  media	
  channel	
  for	
  genera+ng	
  leads.	
  
•  Website	
  engagement	
  from	
  different	
  social	
  media	
  channels	
  varies	
  as	
  well	
  with	
  LinkedIn	
  leading	
  the	
  
   pack	
  and	
  Twiger	
  showing	
  the	
  lowest	
  pageviews	
  per	
  visit.	
  


                                            Visits	
  	
                     Leads	
                                      Page	
  views	
  per	
  visit	
              Conversion	
  rate	
  
                                            (per	
  month)	
                 (per	
  month)	
                                (monthly	
  average)	
                     (monthly	
  average)	
  

75th	
  percen+le	
                                             169	
                     28	
                                              3.54	
                             5.39%	
  

Median	
                                                        	
  58	
                   6	
                                              2.02	
                             1.22%	
  

25th	
  percen+le	
                                             	
  22	
                   1	
                                              1.74	
                             0.90%	
  

*This	
  analysis,	
  and	
  its	
  corresponding	
  benchmarks,	
  include	
  only	
  websites	
  that	
  ac+vely	
  ran	
  Social	
  Media	
  campaigns	
  in	
  2012.	
  


©	
  2013	
  Op+fy,	
  Inc.	
  All	
  rights	
  reserved.	
                                        2012	
  B2B	
  Marke+ng	
  Benchmark	
  Report	
  |	
  26	
  	
  
SOCIAL	
  MEDIA	
  BREAKDOWN	
  
                                                                            Visits	
                                                                                  Leads	
  



                                                                  14%	
                                                                                      9%	
          9%	
  




                                                                                                54%	
  
                                         32%	
  


                                                                                                                                                                  82%	
  

While Facebook drove the highest percentage of visits from social media, Twitter outperforms it in terms of
                                lead conversion by over a 9-to-1 ratio.

  ©	
  2013	
  Op+fy,	
  Inc.	
  All	
  rights	
  reserved.	
                            2012	
  B2B	
  Marke+ng	
  Benchmark	
  Report	
  |	
  27	
  	
  
SOCIAL	
  MEDIA	
  PAGEVIEWS	
  
                               	
  -­‐	
  	
  	
  	
     	
  0.50	
  	
     	
  1.00	
  	
              	
  1.50	
  	
                    	
  2.00	
  	
                	
  2.50	
  	
             	
  3.00	
  	
     	
  3.50	
  	
  




           All	
  Source	
                                                                                                                                                                 	
  3.03	
  	
  




       Social	
  Media	
                                                                                                         	
  2.02	
  	
  




            Facebook	
                                                                                                      	
  1.94	
  	
                                                                                               LinkedIn shows the highest
                                                                                                                                                                                                                                         engagement rates (as
                                                                                                                                                                                                                                         measured by pageviews per
                                                                                                                                                                                                                                         visit), followed by Facebook.
              LInkedIn	
                                                                                                                                     	
  2.48	
  	
                                                              Twitter, not surprisingly,
                                                                                                                                                                                                                                         averages only 1.51
                                                                                                                                                                                                                                         pageviews per visit, even
                                                                                                                                                                                                                                         though it has the highest
                Twiger	
                                                                       	
  1.51	
  	
                                                                                                                            conversion rates.




©	
  2013	
  Op+fy,	
  Inc.	
  All	
  rights	
  reserved.	
                                                                2012	
  B2B	
  Marke+ng	
  Benchmark	
  Report	
  |	
  28	
  	
  
SOCIAL	
  MEDIA	
  CONVERSION	
  RATES	
  
                   0.00%	
                                0.50%	
                  1.00%	
                       1.50%	
                            2.00%	
              2.50%	
  




   All	
  Source	
                                                                                              1.60%	
  




Social	
  Media	
                                                                        1.22%	
  




    Facebook	
                                                      0.74%	
  
                                                                                                                                                                                     Twitter is by far the best social
                                                                                                                                                                                     media source for leads
                                                                                                                                                                                     outperforming both Facebook
                                                                                                                                                                                     and LinkedIn in conversion
      LInkedIn	
                                                       0.80%	
  
                                                                                                                                                                                     rates. It also has a higher-
                                                                                                                                                                                     than-average conversion rate
                                                                                                                                                                                     compared to other sources
                                                                                                                                                                                     including organic search and
        Twiger	
                                                                                                                                         2.17%	
                     direct.




    ©	
  2013	
  Op+fy,	
  Inc.	
  All	
  rights	
  reserved.	
                                      2012	
  B2B	
  Marke+ng	
  Benchmark	
  Report	
  |	
  29	
  	
  
KEY	
  FINDINGS	
  AND	
  	
  
                                       MAIN	
  TAKEAWAYS	
  

©	
  2013	
  Op+fy,	
  Inc.	
  All	
  rights	
  reserved.	
     2012	
  B2B	
  Marke+ng	
  Benchmark	
  Report	
  |	
  30	
  	
  
KEY	
  FINDINGS	
  RECAP	
  
     1.  Organic Search is the strongest driver of known traffic to B2B sites with 41% of

                 traffic. Coupled with Google’s dominance of the organic search market (reached

                 90% in November, 2012), Google is the single most important referring domain to

                 B2B websites, responsible for over 36% of all visits.


     2.           Despite the hype and the increase in adoption, social media is still a small fraction

                 of traffic and leads to B2B websites, contributing an average of only 5% of all traffic

                 and leads. While it gained momentum in 2012, social media currently ranks the

                 lowest on both among all other major online channels.


     3.  Email shows high engagement rates with an average 3.75 pageviews per visit. It

                 has the highest comparative conversion rate at 2.9% (well above the 1.6% overall

                 average). This trend is increasing as more B2B marketers leverage email for lead

                 nurturing as well as lead generation.


©	
  2013	
  Op+fy,	
  Inc.	
  All	
  rights	
  reserved.	
     2012	
  B2B	
  Marke+ng	
  Benchmark	
  Report	
  |	
  31	
  	
  
KEY	
  FINDINGS	
  RECAP	
  

    4.  Paid search usage showed a constant decline among B2B marketers in 2012. Over

                10% of companies in the report discontinued their paid search campaigns during

                2012.


    5.           Among companies who do run paid search campaigns, this channel shows above-

                average conversion rate (averaged 2.34% and 3.58% for 75th percentile) and a

                considerable contribution to visits and leads (average of 23.3% of all visits came

                from paid search for companies running active campaigns).


    6.           Facebook is the strongest driver of traffic among the top three social media

                channels (Facebook, Twitter and LinkedIn), but Twitter is the strongest social media

                channel for generating leads. In 2012 it outperformed Facebook and LinkedIn 9-to-1

                with 82% of leads from social media coming from Twitter.



©	
  2013	
  Op+fy,	
  Inc.	
  All	
  rights	
  reserved.	
     2012	
  B2B	
  Marke+ng	
  Benchmark	
  Report	
  |	
  32	
  	
  
MAIN	
  TAKEAWAYS	
  
    •  Any source worth using, is worth using right. We found that no matter what source

             visitors and leads are coming from, the companies that treated those channels with

             resources, attention and planned campaigns, showed positive results across all metrics.

    •  Google is the single most important referring domain to your website. With over 35%

             of all traffic coming from Google, you cannot afford to ignore it. Analyze the traffic you are

             getting from Google (find the landing pages, the referring keywords, the type of audience

             you are getting) and start optimizing your website to convert that traffic to leads.

    •  If paid search makes “financial sense” for your business, put your efforts there. For

             the companies that run paid search campaigns successfully, paid search has the potential to

             be a sustainable, strong source of leads. But not all companies can, or should, run paid

             search campaigns. Analyze your paid search potential (price point, average cost per lead,

             realistic conversion rates, resources, etc.) to find out if this source is for you and how much

             you can get out of it.

©	
  2013	
  Op+fy,	
  Inc.	
  All	
  rights	
  reserved.	
     2012	
  B2B	
  Marke+ng	
  Benchmark	
  Report	
  |	
  33	
  	
  
MAIN	
  TAKEAWAYS	
  
    •  Companies should consider social media as a lead generation source, not just as

             an awareness tool. While our report shows that social media has contributed a fraction

             (less than 5%) of traffic and leads, we found that companies that actively managed

             lead generation campaigns on social media saw a healthy return in terms of

             conversion rates and leads. We believe that part of the reason is a misconception

             about the use of social media as a broadcasting/awareness tool instead of a lead

             generation channel.

    •  Email is still the strongest source for website engagement and needs to be more

             utilized for driving continuous traffic and repeat visitors. We found email to be the

             strongest channel for driving website engagement (measured by pageviews per visit)

             and we recommend for companies who have not yet implemented email nurturing

             programs to do so in 2013.



©	
  2013	
  Op+fy,	
  Inc.	
  All	
  rights	
  reserved.	
     2012	
  B2B	
  Marke+ng	
  Benchmark	
  Report	
  |	
  34	
  	
  
MAIN	
  TAKEAWAYS	
  
    •  With daily traffic at the low hundreds and few leads a day, every lead counts.

             The average daily visits to the companies in our study was just over 25. The daily lead

             average was just under 5. With few leads coming in, every single lead needs to be

             treated personally. This can be done with solutions and applications like lead

             intelligence, lead alerts and basic auto-responders (automatic email triggered by an

             event like form submission).

    •  Know your baseline, set goals. With the abundance of tools and solutions that allow

             you to track and measure all your marketing activities, as a marketer, you should

             always have a baseline of your marketing activities and campaigns. If you currently

             don’t have a baseline, you can use the benchmarks in this report as your starting

             baseline. After you establish your baseline, it’s time to set goals.




©	
  2013	
  Op+fy,	
  Inc.	
  All	
  rights	
  reserved.	
     2012	
  B2B	
  Marke+ng	
  Benchmark	
  Report	
  |	
  35	
  	
  
CREATING	
  YOUR	
  OWN	
  
                                      BENCHMARKS	
  

©	
  2013	
  Op+fy,	
  Inc.	
  All	
  rights	
  reserved.	
     2012	
  B2B	
  Marke+ng	
  Benchmark	
  Report	
  |	
  36	
  	
  
CREATING	
  YOUR	
  OWN	
  BENCHMARKS	
  
Step 1: Decide what data you want to benchmark
The first step in creating your own benchmarks is deciding what data you want to benchmark. Are you looking for traffic by source
only? Or are you interested in data from your entire marketing funnel (visits, visitors, leads, page views, etc.)? List the data points
you are interested in and include the type of data you want for each point (e.g. monthly average, total, running average, month
over month, etc.).
Step 2: Determine where the data will be tracked and collected
For each data point you want to collect and benchmark you will need to include the source of the data and how you plan on
getting it. For example, you may decide to use Google Analytics for all the total traffic numbers, but for leads information you will
have to use a different source (Optify, for example). List those data sources with as much details as possible to make it easy to
find (include URL’s to the actual reports, instructions for export, logins, etc.)
Step 3: Define the time intervals for the data collection
Do you need the data daily, weekly, monthly? Are you going to compare it to the last period or to the same period last month, or
last year? Before you start collecting your data, you will need to think about these questions.
Step 4: Build the data collection framework
We offer a template you can use on the next page, but whether you use it or not, what you will need to have is a framework you
can consistently use for your benchmarks and that will be easy enough to use to create your analyses, graphs and reports.
Step 5: Establish baselines and start collecting data
After all the preparation work is done, it’s time to establish your first baseline. You can use the data from this report as a starting
point, but after collecting your own data, you will need to update your baselines to reflect your own marketing performance.



©	
  2013	
  Op+fy,	
  Inc.	
  All	
  rights	
  reserved.	
     2012	
  B2B	
  Marke+ng	
  Benchmark	
  Report	
  |	
  37	
  	
  
CREATING	
  YOUR	
  OWN	
  BENCHMARKS	
  
Data	
  type	
                       Channel	
                      Data	
  Source	
                                                            Time	
  interval	
  	
   Benchmark	
   Week	
  1	
  
Visits	
                             Web	
  Direct	
                Op+fy	
  -­‐	
  traffic	
  by	
  source	
  report	
  -­‐	
                    Monthly	
             700	
                       856	
  
                                                                    hgps://dashboard.op+fy.net/reports/1	
  	
  
Visits	
                             Web	
  Organic	
  Search	
     Op+fy	
  -­‐	
  traffic	
  by	
  source	
  report	
  -­‐	
                    Monthly	
             710	
                       641	
  
                                                                    hgps://dashboard.op+fy.net/reports/1	
  	
  
Visits	
                             Web	
  Referrals	
             Op+fy	
  -­‐	
  traffic	
  by	
  source	
  report	
  -­‐	
                    Monthly	
  	
         205	
                       327	
  
                                                                    hgps://dashboard.op+fy.net/reports/1	
  	
  
Leads	
                              Web	
  Direct	
                Op+fy	
  -­‐	
  traffic	
  by	
  source	
  report	
  -­‐	
                    Monthly	
             35	
                        33	
  
                                                                    hgps://dashboard.op+fy.net/reports/1	
  	
  
Opera+on	
                           All	
  source	
                Google	
  Analy+cs	
                                                        Monthly	
  	
         55%	
  -­‐	
  Windows	
     43%	
  -­‐	
  Windows	
  
System	
                                                                                                                                                              25%	
  -­‐	
  Mac	
         34%	
  -­‐	
  Mac	
  
                                                                                                                                                                      10%	
  -­‐	
  Linux	
       15%	
  -­‐	
  Linux	
  
                                                                                                                                                                      10%	
  -­‐	
  Other	
       8%	
  -­‐	
  Other	
  
Twiger	
                             Twiger	
                       Twiger	
  -­‐	
  hgps://twiger.com/followers	
  	
                          Weekly	
              250	
  followers	
          152	
  
followers	
  




©	
  2013	
  Op+fy,	
  Inc.	
  All	
  rights	
  reserved.	
                               2012	
  B2B	
  Marke+ng	
  Benchmark	
  Report	
  |	
  38	
  	
  
ADDITIONAL	
  RESOURCES	
  
•  Infographic: 2012 B2B Marketing Trends                                                                                           Optify Resources
                                                                                                                                    Optify B2B Lead Generation Blog
•  Study: Google’s (not provided) on the rise
                                                                                                                                    Digital Marketing Resources
•  Key Trends For Digital Marketing Industry in 2013                                                                                Optify’s Agency Partner Program
                                                                                                                                    Request a Demo
                                                                                                                                    Free Trial


                                                                                                                                    Optify, Inc
                                                                                                                                    710 2nd Ave, Suite 840
                                                                                                                                    Seattle, WA 98104
                                                                                                                                    1 (206) 388-4234 (phone)
                                                                                                                                    1 (877) 2-OPTIFY (toll-free)
                                                                                                                                    1 (206) 787-1410 (fax)


                                                                                                                                    Sales: sales@optify.net
                                                                                                                                    Help: support@optify.net
                                                                                                                                    Press: optify@barokas.com
                                                                                                                                    Other Inquiries: info@optify.net




©	
  2013	
  Op+fy,	
  Inc.	
  All	
  rights	
  reserved.	
     2012	
  B2B	
  Marke+ng	
  Benchmark	
  Report	
  |	
  39	
  	
  
info@optify.net
                                                                           ®
                                                                                                 1-877-2-OPTIFY
                                                                                                 710 2nd AVE, Suite #840
                                                                                                 Seattle, WA 98104	
  




©	
  2013	
  Op+fy,	
  Inc.	
  All	
  rights	
  reserved.	
     2012	
  B2B	
  Marke+ng	
  Benchmark	
  Report	
  |	
  40	
  	
  

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B2B marketing report

  • 1. 2012  B2B  Marke+ng   Benchmark  Report   ©  2013  Op+fy,  Inc.  All  rights  reserved.   2012  B2B  Marke+ng  Benchmark  Report  |  1    
  • 2. 2012  B2B  MARKETING  BENCHMARK  REPORT   About the Report Optify’s annual B2B Marketing Benchmark Report details the performance of the Table  of  Contents primary sources of traffic to B2B websites. The data points were extracted by analyzing over 62 million visits, 215 million pageviews and 350,000 leads from 2.  About the report more than 600 small and medium-sized B2B websites. 3.  How to use the report The data was collected using Optify’s visitor and lead tracking technology and 4.  About Optify includes only US based .com sites with 100 to 100,000 monthly visits. The digital 5.  Key findings channel analysis includes websites with a minimum of 10 visits per traffic source each month. 6.  2012 B2B Marketing benchmark report We’re glad to share the insight we gained and hope it helps you evaluate your 13. Deep dive: Organic Search site’s performance and make improvements in the coming year . 20. Deep dive: Paid Search We would love to hear about your own experiences in 2012. Email, call or 25. Deep dive: Social Media connect with us (Twitter, LinkedIn, Facebook, Google+) and let us know how your 2012 marketing results compared to our findings. 30. Key findings and main takeaways 36. Creating your own benchmarks 39. Resources ©  2013  Op+fy,  Inc.  All  rights  reserved.   2012  B2B  Marke+ng  Benchmark  Report  |  2    
  • 3. 2012  B2B  MARKETING  BENCHMARK  REPORT   Who should read this report? This report is for B2B marketers wherever they may be – corporate teams, startups, digital marketing agencies, owner-operated consultancies or newbie marketers that are just starting in the exciting world of B2B marketing. How to use this report? Use this report to evaluate your current marketing results and plan your future campaigns. If you are a digital marketing agency (or work for one), use the data to set realistic expectations with your clients and prospects and give them benchmarks to compare their results to. In reading this report, you might discover that you are doing better or worse than the published benchmarks and discover areas of potential for your marketing activities. To truly measure your performance and realize opportunities, I encourage you to create your own benchmarks. To help you in this endeavor, we’ve included a Doug Wheeler basic template with tips at the end of the report that will get you started. Chief Marketing Officer Happy Marketing! Optify, Inc. doug@optify.net Doug Wheeler @dougawheeler in/dougawheeler ©  2013  Op+fy,  Inc.  All  rights  reserved.   2012  B2B  Marke+ng  Benchmark  Report  |  3    
  • 4. ABOUT  OPTIFY   Optify is the leading innovator and award-winning provider of digital marketing software for B2B marketing professionals. Our SaaS-based digital marketing suite provides a simple, Optify, Inc complete integrated solution for capturing leads, prioritizing and nurturing the hottest prospects while instantly measuring and reporting on the ROI of marketing programs. 710 2nd Ave, Suite 840 Seattle, WA 98104 Optify offers tailored editions (features and pricing) of our solution specifically for digital 1 (206) 388-4234 (phone) marketing agencies and small/medium size businesses including Optify Professional, Optify 1 (877) 2-OPTIFY (toll-free) Team and Optify Complete. For more information on products, pricing or partnership, 1 (206) 787-1410 (fax) please visit us at www.optify.net or call +1 877.2.OPTIFY (+1 877.267.8439). Visit the Optify Lead Generation Blog and follow Optify on Twitter, LinkedIn and Facebook. Sales: sales@optify.net Help: support@optify.net Other Inquiries: info@optify.net ©  2013  Op+fy,  Inc.  All  rights  reserved.   2012  B2B  Marke+ng  Benchmark  Report  |  4    
  • 5. KEY  FINDINGS   1.  There is clear cyclicality in the B2B space with first quarter of 2012 and from September to mid-November, showing the strongest performance in terms of traffic. 2.  Google is the single most important referring domain to B2B websites, responsible for over 36% of all visits. 3.  Social Media is still a small fraction of traffic and leads to B2B websites, contributing on average less than 5% of all traffic and leads. 4.  Email shows high engagement rates as well as strong conversion rates with an average 2.9% lead conversion rate. 5.  Paid search usage showed a constant decline among B2B marketers in 2012. Over 10% of companies in the report discontinued their paid search campaigns during 2012. 6.  Twitter is the strongest social media channel for generating leads, outperforming Facebook and LinkedIn 9-to-1 with 82% of social media leads coming from Twitter. ©  2013  Op+fy,  Inc.  All  rights  reserved.   2012  B2B  Marke+ng  Benchmark  Report  |  5    
  • 6. 2012  B2B  MARKETING   BENCHMARK  REPORT   ©  2013  Op+fy,  Inc.  All  rights  reserved.   2012  B2B  Marke+ng  Benchmark  Report  |  6    
  • 7. 2012  TRAFFIC  TREND   Median   2,500   2,000   There is clear cyclicality in the B2B space in terms of traffic volume. Q1 1,500   (January-March) and September to mid- November are the peak seasons, while summer 1,000   time and the end-of-year exhibit slow traffic trends." " 500   0   Jan-­‐12   Feb-­‐12   Mar-­‐12   Apr-­‐12   May-­‐12   Jun-­‐12   Jul-­‐12   Aug-­‐12   Sep-­‐12   Oct-­‐12   Nov-­‐12   Dec-­‐12   ©  2013  Op+fy,  Inc.  All  rights  reserved.   2012  B2B  Marke+ng  Benchmark  Report  |  7    
  • 8. 2012  TRAFFIC  BY  SOURCE   0.80%   4.70%   1.90%   0.10%   11.50%   Organic Search is the #1 40.00%   driver of traffic to B2B websites, followed by direct traffic (40%) and referrals (11.50%). " Despite the increased adoption of social media 41.00%   by B2B in 2012, itʼs still only a fraction (1.90%) of total traffic to B2B websites." " Direct   Organic   Referral   Paid  Search   Social  Media   Email     Other   ©  2013  Op+fy,  Inc.  All  rights  reserved.   2012  B2B  Marke+ng  Benchmark  Report  |  8    
  • 9. 2012  LEADS  BY  SOURCE   2.75%   4.75%   9.00%   Similarly to the traffic 34.00%   breakdown, the top three sources of leads are direct 10.50%   (34%), organic search (26.50%) and referrals (12.50%). However, the 12.50%   relative lead conversion rate between sources is very different with paid search 26.50%   and email contributing proportionally more leads than their traffic share. " " Direct   Organic   Referral   Paid  Search   Social  Media   Email     Other   ©  2013  Op+fy,  Inc.  All  rights  reserved.   2012  B2B  Marke+ng  Benchmark  Report  |  9    
  • 10. 2012  CONVERSION  RATES  BY  SOURCE   0.00%   0.50%   1.00%   1.50%   2.00%   2.50%   3.00%   3.50%   Average     1.60%   Email     2.89%   The average conversion rate among all B2B websites in the 2.04%   report, across all sources is Referral   1.60%." Email shows the highest conversion rate compared to Paid  Search   1.96%   all other sources. Surprisingly, organic search, the #1 driver of traffic, is at the bottom of Direct   1.65%   the conversion rate list, second only to social media among the sources with the Organic   1.45%   lowest conversion rates.! ! ! Note: Conversion rate was calculated as the percent of visitors submitting a Social  Media     1.22%   form during a single visit.! " ©  2013  Op+fy,  Inc.  All  rights  reserved.   2012  B2B  Marke+ng  Benchmark  Report  |  10    
  • 11. 2012  PAGEVIEWS  PER  VISIT  BY  SOURCE   0   0.5   1   1.5   2   2.5   3   3.5   4   Average   3.03   Email     3.75   Just over 3 pageviews per visit seems to be the Direct   3.17   standard for most sources, with email proving to be a strong source for conversion Organic   3.01   rate as well as engagement. Social media once again is at the bottom of the list with Referral   3.02   the lowest engagement levels followed by paid search.! Paid  Search   2.66   " Social  Media   2.02   ©  2013  Op+fy,  Inc.  All  rights  reserved.   2012  B2B  Marke+ng  Benchmark  Report  |  11    
  • 12. 2012  B2B  BENCHMARKS  SUMMARY   Visits     Leads   Page  views  per  visit   Conversion  rate   (per  month)   (per  month)   (monthly  average)   (monthly  average)   75th  percen+le     4,477   144   4.04   3.34%   Median    1,784   124   3.03   1.60%   25th  percen+le     339   16   1.80   0.46%   Not all companies and marketers are alike, and we found great variability in our Visits     Leads   Page  views  per  visit   Conversion  rate   analysis of the channels (per  month)   (per  month)   (monthly  average)   (monthly  average)   across all data points (visits, Total    1,784   124   3.03   1.60%   leads, pageviews and conversion rates)." Direct    714   42   3.17   1.65%   For that reason, we decided to provide medians (and not Organic  Search    731     33   3.01   1.45%   averages) as well as the 25th Referral    205     15   3.02   2.04%   and 75th percentiles for the selected channels in the Paid  Search*      84     13   2.66   1.96%   following analyses. This will help you know where you Social  Media*    34     6   2.02   1.22%   stand compared to your peers." Email*      14     11   3.75   2.89%   " *Medians  for  these  channels  include  ALL  websites  in  the  study  regardless  if  they  are  ac+vely  running  campaigns   on  these  channels.   ©  2013  Op+fy,  Inc.  All  rights  reserved.   2012  B2B  Marke+ng  Benchmark  Report  |  12    
  • 13. DEEP  DIVE:     ORGANIC  SEARCH   ©  2013  Op+fy,  Inc.  All  rights  reserved.   2012  B2B  Marke+ng  Benchmark  Report  |  13    
  • 14. ORGANIC  SEARCH  KEY  FINDINGS   •  Organic  search  is  the  #1  driver  of  traffic,  accountable  for  41%  of  all  visits  to  B2B  websites.   •  Google  is  responsible  for  almost  90%  of  all  organic  search,  making  it  the  single  most  important   referring  source  of  traffic  (36%  of  all  traffic  comes  from  Google).   •  Branded  searches  (searches  that  include  the  name  of  the  company)  show  the  highest  engagement   of  any  other  source  (3.71  pageviews  per  visit)  and  account  for  31%  of  all  visits  from  organic  search.   •  Blocked  referring  keyword  data  is  increasing  and  has  reached  an  average  of  41%  in  2012.   •  Recognized,  non-­‐branded  keywords  (the  non-­‐branded  available  for  analysis)  dropped  to  35%  of  all   organic  search  visits,  crea+ng  a  data  oblivion  for  marketers  with  respect  to  analyzing  SEO   performance.   •  Organic  search  visits  from  Bing  show  beger  engagement  rates  (more  pageviews  per  visit)  and   beger  conversion  rates  than  Google.   Visits     Leads*     Page  views  per  visit   Conversion  rate*   (per  month)   (per  month)   (monthly  average)   (monthly  average)   75th  percen+le    3,041   67   4.06   2.07%   Median    731     33   3.01   1.45%   25th  percen+le    253   14   1.89   0.45%   *Leads  and  conversion  rates  in  this  analysis  include  only  websites  that  collected  and  tracked  leads  using  Op+fy.  A  lead  is  defined  by  a  visitor   submiing  a  form  on  a  webpage.   ©  2013  Op+fy,  Inc.  All  rights  reserved.   2012  B2B  Marke+ng  Benchmark  Report  |  14    
  • 15. GOOGLE  TOPS  90%  OF  ORGANIC  VISITS  IN  NOVEMBER  2012   !"#!$%&'()*+$,&(-+$.(&/01$23(&0$ )""#$ (!#$ !"#$%&'()*$"'+(,$"-*.()+$"*( ('#$ (#))&' %#*+&' (&#$ (%#$ 5.85%   5.95%   ./012$ ("#$ 3456$ 788691$ !!#$ !'#$ !"#$%&' 88.21%   !&#$ !%#$ !"#$ )*)*)%$ %*)*)%$ +*)*)%$ &*)*)%$ ,*)*)%$ '*)*)%$ -*)*)%$ !*)*)%$ (*)*)%$ )"*)*)%$ ))*)*)%$ )%*)*)%$ ,--./0'12340' 567.'12340' 89204'1034:2';7.670<' Google’s share of organic traffic to B2B websites in the study, topped 90% in November, 2012. It averaged 88.21% in 2012 and showed a consistent increase for most of the year. ©  2013  Op+fy,  Inc.  All  rights  reserved.   2012  B2B  Marke+ng  Benchmark  Report  |  15    
  • 16. “(NOT  PROVIDED)”  RATE  UP  TO  41%  OF  ORGANIC  VISITS   !"#$%&'#()*+*,%-.$+% ($"# (!"# '$"# “not provided” rate is up 171% '!"# since its introduction. One of every 2.5 visits from organic &$"# search now show up as “not &!"# provided”. %$"# %!"# $"# !"# # # '# # # '# # # '# # '# # '# '# %& %& %' %' %' %' %' %' ,% ?,% ,% ,% ,% 6,% +, /, 2, <, +, /, 4, 8, 19 2 16 ; 0: >/ 78 -. -. )* )* 7: 0: 01 3. =. 5 5 “NOT PROVIDED” “(not provided)” is the value Google assigns to the referring keyword of visitors from organic search when they are using Google’s secured search (SSL – Secured Socket Layer). Users can use SSL by going to https://google.com (note the extra ‘s’) or if they are signed in to Google. In 2012 more and more browsers and devices adopted Google’s SSL protocol as their default settings for search, increasing the number of organic searches with blocked referring data - what is now referred to in the industry as “not provided.” ©  2013  Op+fy,  Inc.  All  rights  reserved.   2012  B2B  Marke+ng  Benchmark  Report  |  16    
  • 17. RECOGNIZED  KEYWORDS  FROM  ORGANIC  SEARCH  DROP  BY  48%     !"#$%&'(")*+",-$.)/*0&)"1* (#$" (" !#'" !#&" Almost 50% of the keywords !#%" previously tracked are no longer available through !#$" analytics systems due to SSL search. !" " " 3" " " 3" " " 3" " 3" " 3" 3" ($ ($ (3 (3 (3 (3 (3 (3 ,( @,( ,( ,( ,( 7,( +, /, 2, =, +, /, 5, 9, 1: 2 17 < 0; ?/ 89 -. -. )* )* 8; 0; 01 4. >. 6 6 ©  2013  Op+fy,  Inc.  All  rights  reserved.   2012  B2B  Marke+ng  Benchmark  Report  |  17    
  • 18. RECOGNIZED,  NON-­‐BRANDED  KEYWORDS  DROP  TO  35%     !"#$%&'(")*&$&+,!-&)")*."/0$!)1*!-2"* %!"!!#$ )%"!!#$ )!"!!#$ (%"!!#$ (!"!!#$ '%"!!#$ '!"!!#$ Only 35% of organic search &%"!!#$ visits from Google will provide keyword data that can be &!"!!#$ correlated with SEO work and %"!!#$ analyzed to improve SEO campaigns. !"!!#$ $ $ '$ '$ $ $ $ $ '$ $ $ '$ &' -&' -&' -&' &' -&' &' &' 2-& 5-& ;-& <-& - 8- 2- ?- *+, ./0 *6, *67 9/4 1+ 34 :; @/ 1+ 36 => ©  2013  Op+fy,  Inc.  All  rights  reserved.   2012  B2B  Marke+ng  Benchmark  Report  |  18    
  • 19. GOOGLE  VS.  BING     Percent  of  total  traffic   36.07%   2.34%       Percent  of  Organic  Traffic   88.21%   5.84%       Average  conversion  rate   1.61%   1.86%       Pageviews  per  visit   2.88   3.33     While Google has a clear superiority in total numbers (visits, leads, percent of total traffic), Bing shows a higher conversion rate and more pageviews per visit (engagement rate). ©  2013  Op+fy,  Inc.  All  rights  reserved.   2012  B2B  Marke+ng  Benchmark  Report  |  19    
  • 20. DEEP  DIVE:     PAID  SEARCH   ©  2013  Op+fy,  Inc.  All  rights  reserved.   2012  B2B  Marke+ng  Benchmark  Report  |  20    
  • 21. PAID  SEARCH  KEY  FINDINGS   •  Paid  search  has  seen  a  decline  in  usage  in  2012  with  over  10%  of  companies  in  this  study   discon+nuing  their  paid  search  campaigns  at  some  point  in  2012.   •  From  the  companies  who  kept  running  their  campaigns,  paid  search  has  shown  a  healthy,  above-­‐ average  conversion  rate  and  contributed  a  considerable  percentage  of  visits  (23%)  and  leads  (16%).   •  Even  though  conversion  rates  for  paid  search  might  be  high,  engagement  levels  (as  measured  by   pageviews  per  visit)  are  low.  Both  data  points  can  be  explained  by  the  nature  of  paid  search  –   dedicated  campaigns  designed  to  quickly  convert  visitors  to  leads.     Visits     Leads     Page  views  per  visit   Conversion  rate   (per  month)   (per  month)   (monthly  average)   (monthly  average)   75th  percen+le    2,662   74   3.63   3.58%   Median    547     46   2.41   1.96%   25th  percen+le    62   6   1.71   0.82%   *This  analysis,  and  its  corresponding  benchmarks,  include  only  websites  that  ac+vely  ran  Paid  Search  campaigns  in  2012.   ©  2013  Op+fy,  Inc.  All  rights  reserved.   2012  B2B  Marke+ng  Benchmark  Report  |  21    
  • 22. PAID  SEARCH  USAGE   Sites  with  Paid  Traffic  (Indexed)   1.05   1.00   0.95   0.90   In 2012, paid search usage 0.85   (as measured by number of companies running paid search campaigns) has 0.80   dropped by over 10%. 0.75   Jan-­‐12   Feb-­‐12   Mar-­‐12   Apr-­‐12   May-­‐12   Jun-­‐12   Jul-­‐12   Aug-­‐12   Sep-­‐12   Oct-­‐12   Nov-­‐12   Dec-­‐12   ©  2013  Op+fy,  Inc.  All  rights  reserved.   2012  B2B  Marke+ng  Benchmark  Report  |  22    
  • 23. PAID  SEARCH  PERFORMANCE   Percent  of  Paid  Leads  out  of  Total  Leads   16%   14%   12%   10%   8%   From the companies that kept 6%   running their paid search campaigns, paid search leads 4%   accounted for a considerable percentage of total leads. 2%   0%   Jan-­‐12   Feb-­‐12   Mar-­‐12   Apr-­‐12   May-­‐12   Jun-­‐12   Jul-­‐12   Aug-­‐12   Sep-­‐12   Oct-­‐12   Nov-­‐12   Dec-­‐12   ©  2013  Op+fy,  Inc.  All  rights  reserved.   2012  B2B  Marke+ng  Benchmark  Report  |  23    
  • 24. PAID  SEARCH  PERFORMANCE  –  ACTIVE  CAMPAIGNS   Visits   Leads   23%   16%   Paid  Search     77%   Other  Sources   84%   Companies who actively managed paid search campaigns have seen a strong contribution to visits and leads from these campaigns as well as a healthy, above-average conversion rate. ©  2013  Op+fy,  Inc.  All  rights  reserved.   2012  B2B  Marke+ng  Benchmark  Report  |  24    
  • 25. DEEP  DIVE:     SOCIAL  MEDIA   ©  2013  Op+fy,  Inc.  All  rights  reserved.   2012  B2B  Marke+ng  Benchmark  Report  |  25    
  • 26. SOCIAL  MEDIA  KEY  FINDINGS   •  Despite  the  hype  around  social  media,  it's  s+ll  a  small  frac+on  of  traffic  and  leads  to  B2B  website.  But   the  poten+al  is  big.   •  The  companies  who  ac+vely  manage  social  media  campaigns  (as  measured  by  companies  who  had   more  than  one  lead  from  social  media  or  over  10  visits  per  month),  have  seen  compara+vely  high   conversion  rates  as  well  as  healthy  engagement  rates.   •  With  that  said,  the  percentage  of  companies  who  were  able  to  get  to  these  results  is  low,  indica+ng   an  immaturity  in  the  use  of  the  channels.   •  Facebook  is  the  strongest  driver  of  traffic  among  the  top  three  (Facebook,  Twiger  and  LinkedIn),  but   Twiger  is  the  strongest  social  media  channel  for  genera+ng  leads.   •  Website  engagement  from  different  social  media  channels  varies  as  well  with  LinkedIn  leading  the   pack  and  Twiger  showing  the  lowest  pageviews  per  visit.   Visits     Leads   Page  views  per  visit   Conversion  rate   (per  month)   (per  month)   (monthly  average)   (monthly  average)   75th  percen+le   169   28   3.54   5.39%   Median    58   6   2.02   1.22%   25th  percen+le    22   1   1.74   0.90%   *This  analysis,  and  its  corresponding  benchmarks,  include  only  websites  that  ac+vely  ran  Social  Media  campaigns  in  2012.   ©  2013  Op+fy,  Inc.  All  rights  reserved.   2012  B2B  Marke+ng  Benchmark  Report  |  26    
  • 27. SOCIAL  MEDIA  BREAKDOWN   Visits   Leads   14%   9%   9%   54%   32%   82%   While Facebook drove the highest percentage of visits from social media, Twitter outperforms it in terms of lead conversion by over a 9-to-1 ratio. ©  2013  Op+fy,  Inc.  All  rights  reserved.   2012  B2B  Marke+ng  Benchmark  Report  |  27    
  • 28. SOCIAL  MEDIA  PAGEVIEWS    -­‐          0.50      1.00      1.50      2.00      2.50      3.00      3.50     All  Source    3.03     Social  Media    2.02     Facebook    1.94     LinkedIn shows the highest engagement rates (as measured by pageviews per visit), followed by Facebook. LInkedIn    2.48     Twitter, not surprisingly, averages only 1.51 pageviews per visit, even though it has the highest Twiger    1.51     conversion rates. ©  2013  Op+fy,  Inc.  All  rights  reserved.   2012  B2B  Marke+ng  Benchmark  Report  |  28    
  • 29. SOCIAL  MEDIA  CONVERSION  RATES   0.00%   0.50%   1.00%   1.50%   2.00%   2.50%   All  Source   1.60%   Social  Media   1.22%   Facebook   0.74%   Twitter is by far the best social media source for leads outperforming both Facebook and LinkedIn in conversion LInkedIn   0.80%   rates. It also has a higher- than-average conversion rate compared to other sources including organic search and Twiger   2.17%   direct. ©  2013  Op+fy,  Inc.  All  rights  reserved.   2012  B2B  Marke+ng  Benchmark  Report  |  29    
  • 30. KEY  FINDINGS  AND     MAIN  TAKEAWAYS   ©  2013  Op+fy,  Inc.  All  rights  reserved.   2012  B2B  Marke+ng  Benchmark  Report  |  30    
  • 31. KEY  FINDINGS  RECAP   1.  Organic Search is the strongest driver of known traffic to B2B sites with 41% of traffic. Coupled with Google’s dominance of the organic search market (reached 90% in November, 2012), Google is the single most important referring domain to B2B websites, responsible for over 36% of all visits. 2.  Despite the hype and the increase in adoption, social media is still a small fraction of traffic and leads to B2B websites, contributing an average of only 5% of all traffic and leads. While it gained momentum in 2012, social media currently ranks the lowest on both among all other major online channels. 3.  Email shows high engagement rates with an average 3.75 pageviews per visit. It has the highest comparative conversion rate at 2.9% (well above the 1.6% overall average). This trend is increasing as more B2B marketers leverage email for lead nurturing as well as lead generation. ©  2013  Op+fy,  Inc.  All  rights  reserved.   2012  B2B  Marke+ng  Benchmark  Report  |  31    
  • 32. KEY  FINDINGS  RECAP   4.  Paid search usage showed a constant decline among B2B marketers in 2012. Over 10% of companies in the report discontinued their paid search campaigns during 2012. 5.  Among companies who do run paid search campaigns, this channel shows above- average conversion rate (averaged 2.34% and 3.58% for 75th percentile) and a considerable contribution to visits and leads (average of 23.3% of all visits came from paid search for companies running active campaigns). 6.  Facebook is the strongest driver of traffic among the top three social media channels (Facebook, Twitter and LinkedIn), but Twitter is the strongest social media channel for generating leads. In 2012 it outperformed Facebook and LinkedIn 9-to-1 with 82% of leads from social media coming from Twitter. ©  2013  Op+fy,  Inc.  All  rights  reserved.   2012  B2B  Marke+ng  Benchmark  Report  |  32    
  • 33. MAIN  TAKEAWAYS   •  Any source worth using, is worth using right. We found that no matter what source visitors and leads are coming from, the companies that treated those channels with resources, attention and planned campaigns, showed positive results across all metrics. •  Google is the single most important referring domain to your website. With over 35% of all traffic coming from Google, you cannot afford to ignore it. Analyze the traffic you are getting from Google (find the landing pages, the referring keywords, the type of audience you are getting) and start optimizing your website to convert that traffic to leads. •  If paid search makes “financial sense” for your business, put your efforts there. For the companies that run paid search campaigns successfully, paid search has the potential to be a sustainable, strong source of leads. But not all companies can, or should, run paid search campaigns. Analyze your paid search potential (price point, average cost per lead, realistic conversion rates, resources, etc.) to find out if this source is for you and how much you can get out of it. ©  2013  Op+fy,  Inc.  All  rights  reserved.   2012  B2B  Marke+ng  Benchmark  Report  |  33    
  • 34. MAIN  TAKEAWAYS   •  Companies should consider social media as a lead generation source, not just as an awareness tool. While our report shows that social media has contributed a fraction (less than 5%) of traffic and leads, we found that companies that actively managed lead generation campaigns on social media saw a healthy return in terms of conversion rates and leads. We believe that part of the reason is a misconception about the use of social media as a broadcasting/awareness tool instead of a lead generation channel. •  Email is still the strongest source for website engagement and needs to be more utilized for driving continuous traffic and repeat visitors. We found email to be the strongest channel for driving website engagement (measured by pageviews per visit) and we recommend for companies who have not yet implemented email nurturing programs to do so in 2013. ©  2013  Op+fy,  Inc.  All  rights  reserved.   2012  B2B  Marke+ng  Benchmark  Report  |  34    
  • 35. MAIN  TAKEAWAYS   •  With daily traffic at the low hundreds and few leads a day, every lead counts. The average daily visits to the companies in our study was just over 25. The daily lead average was just under 5. With few leads coming in, every single lead needs to be treated personally. This can be done with solutions and applications like lead intelligence, lead alerts and basic auto-responders (automatic email triggered by an event like form submission). •  Know your baseline, set goals. With the abundance of tools and solutions that allow you to track and measure all your marketing activities, as a marketer, you should always have a baseline of your marketing activities and campaigns. If you currently don’t have a baseline, you can use the benchmarks in this report as your starting baseline. After you establish your baseline, it’s time to set goals. ©  2013  Op+fy,  Inc.  All  rights  reserved.   2012  B2B  Marke+ng  Benchmark  Report  |  35    
  • 36. CREATING  YOUR  OWN   BENCHMARKS   ©  2013  Op+fy,  Inc.  All  rights  reserved.   2012  B2B  Marke+ng  Benchmark  Report  |  36    
  • 37. CREATING  YOUR  OWN  BENCHMARKS   Step 1: Decide what data you want to benchmark The first step in creating your own benchmarks is deciding what data you want to benchmark. Are you looking for traffic by source only? Or are you interested in data from your entire marketing funnel (visits, visitors, leads, page views, etc.)? List the data points you are interested in and include the type of data you want for each point (e.g. monthly average, total, running average, month over month, etc.). Step 2: Determine where the data will be tracked and collected For each data point you want to collect and benchmark you will need to include the source of the data and how you plan on getting it. For example, you may decide to use Google Analytics for all the total traffic numbers, but for leads information you will have to use a different source (Optify, for example). List those data sources with as much details as possible to make it easy to find (include URL’s to the actual reports, instructions for export, logins, etc.) Step 3: Define the time intervals for the data collection Do you need the data daily, weekly, monthly? Are you going to compare it to the last period or to the same period last month, or last year? Before you start collecting your data, you will need to think about these questions. Step 4: Build the data collection framework We offer a template you can use on the next page, but whether you use it or not, what you will need to have is a framework you can consistently use for your benchmarks and that will be easy enough to use to create your analyses, graphs and reports. Step 5: Establish baselines and start collecting data After all the preparation work is done, it’s time to establish your first baseline. You can use the data from this report as a starting point, but after collecting your own data, you will need to update your baselines to reflect your own marketing performance. ©  2013  Op+fy,  Inc.  All  rights  reserved.   2012  B2B  Marke+ng  Benchmark  Report  |  37    
  • 38. CREATING  YOUR  OWN  BENCHMARKS   Data  type   Channel   Data  Source   Time  interval     Benchmark   Week  1   Visits   Web  Direct   Op+fy  -­‐  traffic  by  source  report  -­‐   Monthly   700   856   hgps://dashboard.op+fy.net/reports/1     Visits   Web  Organic  Search   Op+fy  -­‐  traffic  by  source  report  -­‐   Monthly   710   641   hgps://dashboard.op+fy.net/reports/1     Visits   Web  Referrals   Op+fy  -­‐  traffic  by  source  report  -­‐   Monthly     205   327   hgps://dashboard.op+fy.net/reports/1     Leads   Web  Direct   Op+fy  -­‐  traffic  by  source  report  -­‐   Monthly   35   33   hgps://dashboard.op+fy.net/reports/1     Opera+on   All  source   Google  Analy+cs   Monthly     55%  -­‐  Windows   43%  -­‐  Windows   System   25%  -­‐  Mac   34%  -­‐  Mac   10%  -­‐  Linux   15%  -­‐  Linux   10%  -­‐  Other   8%  -­‐  Other   Twiger   Twiger   Twiger  -­‐  hgps://twiger.com/followers     Weekly   250  followers   152   followers   ©  2013  Op+fy,  Inc.  All  rights  reserved.   2012  B2B  Marke+ng  Benchmark  Report  |  38    
  • 39. ADDITIONAL  RESOURCES   •  Infographic: 2012 B2B Marketing Trends Optify Resources Optify B2B Lead Generation Blog •  Study: Google’s (not provided) on the rise Digital Marketing Resources •  Key Trends For Digital Marketing Industry in 2013 Optify’s Agency Partner Program Request a Demo Free Trial Optify, Inc 710 2nd Ave, Suite 840 Seattle, WA 98104 1 (206) 388-4234 (phone) 1 (877) 2-OPTIFY (toll-free) 1 (206) 787-1410 (fax) Sales: sales@optify.net Help: support@optify.net Press: optify@barokas.com Other Inquiries: info@optify.net ©  2013  Op+fy,  Inc.  All  rights  reserved.   2012  B2B  Marke+ng  Benchmark  Report  |  39    
  • 40. info@optify.net ® 1-877-2-OPTIFY 710 2nd AVE, Suite #840 Seattle, WA 98104   ©  2013  Op+fy,  Inc.  All  rights  reserved.   2012  B2B  Marke+ng  Benchmark  Report  |  40