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1. MECOMS Overview Empowering Smart Utilities

2. Challenges

3. Role of IT in utilities Role of IT in the Organization IT as an enabler for Innovation IT as Capability Provider Growing Market IT as A Cost Saver IT as Competitive Differentiator Declining Market Low High Significance of IT to the organization

4. Business Walkthrough Challengesfor Energy & Utilities Companies – Flexibility – Business IT Alignment Business IT Alignment Business IT Alignment Pressure for regulators for new Business Processes Time to market Merger & Acquisitions Lack of business knowledge “Total picture view” Standard Business Process Templates Fast Track Implementation Flexible and configurable system and processes IndustrySolutions Open Architecture Challenges Value Proposition “MECOMS Business Process Blueprints and highly detailed designs help time to market and ensure fast and informed decisions when implementing” “Making use of the modularity of the product and the available implementation best practices, the Dutch RWE subsidiary was implemented in a record time of 3 months.” 4

5. Business Walkthrough Challengesfor Energy & Utilities Companies – Cost to serve Cost to serve Cost to serve Pressure from regulators/shareholders Capex and Opex of IT systems Cost related to rework Cost related due to Data Quality Issues AgingWorkforce Proven blueprints Product focus onexceptionhandling PeopleReady Business Agility & Flexibility Ease of use Challenges Value Proposition “MECOMS addressed the challenge of a high turnaround rate of Call Center Staff and solved the steep learning curve of SAP-ISU” “Implementation of a better supportive systems for the control and settlement of the grid fee invoices to reduced operational costs and reduce financial provisions to hedge the risks of unclear positions.” 5

6. Business Walkthrough Challengesfor Energy & Utilities Companies – Maintainability IT landscape Maintanability IT landscape Maintainability IT landscape Complex IT Landscape Difficult to introduce changes in systems Interfaces between systems hard to manage Manageability low Oneintegratedsolution One product platform One database Flexibility and open architecture Modularity Challenges Value Proposition “MECOMS was implemented and fitted in the Essent Metering Company landscape providing good interopability and integration with existing applications” “The MECOMS System used for B2B billing neatly integrates with financials and data collection and existing market communication addressing a missing block in a clean manner” 6 Jul 2007

7. Business Walkthrough Challengesfor Energy & Utilities Companies – Usabilityforusers and customers Usability Usability Ease of Use of self service tools for Customers. Learning curve for utilities employees 360 degree view PeopleReady Business Rich Internet Applications Familiar to yourpeople IntegratedInnovation Challenges Value Proposition “Having the right software and tools can empower your people to work more efficiently, minimize costs, and create a competitive edge for the company.” “The MECOMS Role based approach increases easy of use and decreases complexity for your people” 7

8. Business Walkthrough Challengesfor Energy & Utilities Companies – CustomerProfitability CustomerProfitability CustomerProfitability Complex IT Landscape Difficult to introduce changes CustomerComprehension Transparant communication Automation in dunning & billing Flexibility Adaptability to sales Challenges Value Proposition “The flexibility and configuration options of the collections payment matching functionality reduced the amount of manual work that needed to be done reducing operational costs” “The quick implementation of MECOMS in a complex landscape was a good solution to not only address the complexity in the IT landscape but also reduce operational costs” 8

9. Business Walkthrough Challengesfor Energy & Utilities Companies – HandlingInformationflood Informationflood Informationflood Data from all sources Aggregationrequirements Inconsistency Missing data / duplicate data Timelydelivery & handling Productivity & Performance Configurable business rules Data collectionjournals Designed to perform Flexibility in communication Challenges Value Proposition “The architecture of MECOMS® allows us to effectively manage & process a flood information from data collection over plausibility checks to redistribution of the validated and calculated data.” “Checking and settling the grid fee involves the import of a lot of invoice related data. MECOMS®’ design allows us to flexibly manage this process from start to end.” 9

10. Business Walkthrough Challengesfor Energy & Utilities Companies – Business Process Management Business Process Management Business Process Management Unconfident decision making Loosing customer due to open ended processes Difficult to introduce changes Missing Marketing campaign effectiveness measurements Lack of Insight in internal processes Oneversion of the truth Organisational model Process model KPI model “Off the shelve” best practices AlignmentPeople – Processes - Systems Challenges Value Proposition “The BPM capabilities of MECOMS® and its technology stack enable us to link and align different systems running a complete process from beginning till end; from import over workflow till KPI.” “The blueprinted MECOMS® processes and off-the-shelf best practises gave us a critical ahead start when implementing a new complete solution to run our business.” 10

11. Business Walkthrough Challengesfor Energy & Utilities Companies – The green factor The green factor The green factor Allow for more and complex contracts Two way communication with customer Smart Grid – Smart Metering – Smart Home Certificatehandling Smart Home Self Service functionality Energy Alerting and SMS services Challenges Value Proposition “Environmental Care and lowering the carbon foot print has become a point of major concern. Its was felt essential that technology should be included in the MECOMS product to help Utilities and End customers.” “MECOMS® green energy capabilities combined with its off-the-shelf best practices allows us to deliver a clean and competitive product on a rapidly changing and shaping market” 11

12. Value Proposition (1) | 18.03.10 | MECOMS Business Overview 12

13. Value Proposition (2) Fuels your business productivity Familiar to your people Enables confidentdecision making Fits with your systems Unstructured Structured

14. Value Management MECOMS Business Overview 14 What is necessary for a desired user Satisfaction of needs Value= Investment Use of Resources Everything that is required to satisfy needs Cost of Implementation Cost to Run Key Element – Cost to Serve one Customer IT Processes | 18.03.10 |

15. Keys Risks utilities face today | 18.03.10 | MECOMS Business Overview 15

16. What Analyst say Magic Quadrant for Utilities Customer Information Systems rapport “Year-over-year CIS worldwide revenue will increase by 2.6 percent, from $2.7 billion in 2008 to $3 billion in 2013. During this time, Europe will remain the largest regional market, and the Asia/Pacific region will have the fastest five-year growth. “- ZarkoSumic, VP & Distinguished Analyst at Gartner Market Scope for Meter Data Management Products “Ferranti is an innovative solution provider, focused on international expansion.” Vendor Assessment: Customer Care and Billing Industry Short List “Ferranti has taken full advantage of some of Microsoft's newer technology…” “Experience with large volumes of interval data” | 18.03.10 | 16 MECOMS Business Overview

17. MECOMS – Architecture Target Market and solutions For every metered commodity For every regulated market or any role in a de-regulated market For every business domain in a utility company | 18.03.10 | 17 MECOMS Business Overview

18. MECOMS Positioning Commodities, Market Roles, Business Domains | 18.03.10 | MECOMS Business Overview 18

19. Flexibility and creative tariffs Customer retention Losses reduction management Regulated versus deregulated market Distribution cost billing Customer Billing Settlement Smart metering as platform for Demand management. Distributed production and Smart Grid initiatives | 18.03.10 | MECOMS Business Overview 19 MECOMS in Electricity

20. MECOMS in Gas Deregulated versus regulated Customer retention Roles – Wholesale/Supplier, Grid operator, metering, Shipper Some Specific aspects Caloric Values The Gas Day Temperature/Pressure Corrections Trading/Hedging Settlement Price fluctuations | 18.03.10 | MECOMS Business Overview 20

21. Metered and non metered access points Changing regulations Joint billing Customer awareness of water value Customer Satisfaction | 18.03.10 | MECOMS Business Overview 21 MECOMS in Water

22. Somereferences 22 | 18.03.10 | MECOMS Business Overview

23. A Platform to Build on Microsoft Dynamics Layered Structure User Configuration Customer Implementation Partner Development | 18.03.10 | 23 MECOMS Business Overview

26. MECOMS roles 26 | 18.03.10 | MECOMS Business Overview

27. A role executes processes | 18.03.10 | MECOMS Business Overview 27 Outputs Inputs

28. People determine succes of an organisation People Ready Business – Role Centers 18.03.10 MECOMS Business Overview 28 Roles tailored to the Organization Role / Persona Role Center Key Performance Indicators Companies excel when they empower their people to drive the business forward. To see results, you also have to give your people the right tools, information, and opportunities—because success ultimately comes down to your people. We call a business that fosters a winning environment a “people-ready business.” Reports Role Tailored transactions Familiar User Interface

29. | 18.03.10 | MECOMS Business Overview 29 MECOMS Functional Overview Extended Diagram

30. EUCA – Information Model Energy Utilities Community Architecture Master Data Contract & Billing Information Market Party Information Contract Contract Quotation Account Type Address Market Parties Connection Type Product Business Parties Net Users Invoice Connection Item Metering Information Device Formula Tariff Counters Blueprints Device Readability Certificate Meter Reading Certificate Collection Register Mappings Meter Reading Methods Supporting Information Consumption Information Source Data Index Values Validation Issues Calculated Values Counter Values CRM Activities Consumption Process Logging SLP Parameters Group Management | 18.03.10 | 30 MECOMS Business Overview

31. Information Model – EUCA Energy Utilities Community Architecture Master Data - Market Parties & Metering Information – Consumption, Contracting & Billing, Supporting Information Time Slicing Ensuring reconstruction of historical situations. Applies to all information elements (Master data, relations,…) Logging Structured mechanism of event logging 18.03.10 MECOMS Business Overview 31 Information Management Aspects Time slice Valid From Valid Until

32. Meter Reading Commands, Tariffs,.. Meter Data Management MDM | 18.03.10 | MECOMS Business Overview 32 Meter Reading API Bidirectional Communications – PLC (Power Line Carrier, Mobile, Internet MECOMS Smart Metering Communication Bus AMI – Advanced Metering Infrastructure MECOMS Database PSTN Dial up, Mobile,, AMR & Near Real time Metering MECOMS AMR Appliance Meter Reader with mobile device Manual Meter Reading Time Series Database MECOMS PDA Self service Card/OCR Post Interactive Voice Response Telephone Utility Portal, Web Self Service Internet XML, CSV,.. Files FTP,…

33. | 18.03.10 | MECOMS Business Overview 33 MECOMS Performance Benchmark Joint Effort with Microsoft Capable of Handling Multi 10-Million of Customers

34. 18.03.10 MECOMS Business Overview 34 Elements for success How to meet up with business expectations