The document contains descriptions of competency models for retail, HR, and technical skills at different career stages. The retail competency model lists traits like customer focus, personal learning, and negotiation skills. The HR competency model includes functional expertise, communication, change management, and other HR-related skills. Technical skills are described for different roles ranging from sales associate to store manager.

1. Retail Competency Model Preference & Patience Action Oriented/ Drive for Results Technical Skills/ Knowledge Customer Focus Personal Learning & Self Development Negotiation Skills & Interpersonal Savvy Motivating Other & Developing Direct Reports Dealing with Ambiguity Business Sense / Acumen Creativity

2. Career Stages 1 Stage 1 Helping and Learning Learn the Basics

3. Career Stages Stage 2 Contributing Independently Apply Your Skills 2

4. Career Stages Stage 3 Contributing Through Others Broaden Your Impact 3

5. Career Stages Stage 4 Leading Through Vision Create a Legacy 4

6. HR Competency Model Functional Expertise HR Acumen Interpersonal Skills Communication Skills Organizational Diagnostics Consulting Skills Employee Relations / Advocacy Change Management Talent Management Project Management Skills Understands broad range of tools, processes and practices of Human Resources and their effective application in the Dell environment.

7. HR Competency Model Functional Expertise HR Acumen Interpersonal Skills Communication Skills Organizational Diagnostics Consulting Skills Employee Relations / Advocacy Change Management Talent Management Project Management Skills Relates to others effectively in one-on-one and group interactions.

8. HR Competency Model Functional Expertise HR Acumen Interpersonal Skills Communication Skills Organizational Diagnostics Consulting Skills Employee Relations / Advocacy Change Management Talent Management Project Management Skills Effectively conveys message in written and verbal form, listens and checks for understanding

9. HR Competency Model Functional Expertise HR Acumen Interpersonal Skills Communication Skills Organizational Diagnostics Consulting Skills Employee Relations / Advocacy Change Management Talent Management Project Management Skills Provides appropriate support and acts in the best interest of employee and business partners.

10. HR Competency Model Functional Expertise HR Acumen Interpersonal Skills Communication Skills Organizational Diagnostics Consulting Skills Employee Relations / Advocacy Change Management Talent Management Project Management Skills Gathers and explores information, finds patterns and solves problems.

11. HR Competency Model Functional Expertise HR Acumen Interpersonal Skills Communication Skills Organizational Diagnostics Consulting Skills Employee Relations / Advocacy Change Management Talent Management Project Management Skills Listens, asks appropriate questions, makes recommendations and facilitates a solution.

12. HR Competency Model Functional Expertise HR Acumen Interpersonal Skills Communication Skills Organizational Diagnostics Consulting Skills Employee Relations / Advocacy Change Management Talent Management Project Management Skills Assists people and the organization in moving to new ways of thinking and/or operating.

13. HR Competency Model Functional Expertise HR Acumen Interpersonal Skills Communication Skills Organizational Diagnostics Consulting Skills Employee Relations / Advocacy Change Management Talent Management Project Management Skills Effective at selecting, assessing and developing a talented and diverse workforce

14. HR Competency Model Functional Expertise HR Acumen Interpersonal Skills Communication Skills Organizational Diagnostics Consulting Skills Employee Relations / Advocacy Change Management Talent Management Project Management Skills Successfully executes all aspects of a project, from initiation to completion.

15. HR Competency Model Functional Expertise HR Acumen Interpersonal Skills Communication Skills Organizational Diagnostics Consulting Skills Employee Relations / Advocacy Change Management Talent Management Project Management Skills Has specific expert knowledge in area of operation.

16. Early Career Example Functional Expertise HR Acumen Interpersonal Skills Communication Skills Consulting Skills Employee Relations / Advocacy Change Management Talent Management Project Management Skills Organizational Diagnostics

17. Late Career Example HR Acumen Functional Expertise Interpersonal Skills Communication Skills Consulting Skills Employee Relations / Advocacy Change Management Talent Management Project Management Skills Organizational Diagnostics