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Preparing for Volunteers in Disasters and
                               Coordination with Voluntary Organizations

                                                   APEC USA 2011
                                  Emergency Preparedness Working Group (EPWG)
                                   5th Senior Disaster Management Officials Forum
                                                 September 22, 2011
                                               San Francisco, California
                                                         Heather Blanchard
                                                    Co Founder, CrisisCommons
                                                      www.crisiscommons.org
                                                    heather@crisiscommons.org
                                                     Twitter/Skype: @poplifegirl

                                     Share this presentation from www.slideshare.com/poplifegirl/
                                   See Heather’s Notes from APEC USA at: http://tinyurl.com/3kvptql
                                         See Heather’s Tweets #apecusa11 from @poplifegirl




Thursday, September 22, 2011
Expanding Public
                           Private Partnerships
         •      Fundamental shift in societal communications

         •      People are self organizing to support disasters

         •      People are disconnected from the emergency management
                systems to help compass productivity

         •      Social media is information. Information can be turned into
                data. Data at the right place and right time can help disaster
                officials make better decisions.

         •      Partnerships of the future will need to include ad hoc
                communities and networks not just organizations. They will
                need to work to build an ecosystem where partnership
                efforts may overlap but strategic engagement is paramount.
Thursday, September 22, 2011
Change is
                                                               Hard
                                                               http://dcist.com/2011/09/silence.php




          "I'd rather be slow and right than fast and wrong,"
          "Social media is for parties. We ain't givin' parties,"
                               - Lon Wells, Washington DC Fire Department Director of Communications


     “Most importantly, social media is imperative to emergency management because the public uses
    these communication tools regularly. Rather than trying to convince the public to adjust to the way
      we at FEMA communicate, we must adapt to the way the public communicates by
   leveraging the tools that people use on a daily basis. We must use social media tools to
                    more fully engage the public as a critical partner in our efforts.”

                                  – FEMA Administrator W. Craig Fugate
Thursday, September 22, 2011
Zombies Make
 Preparedness
 Messaging
 Interesting

 #1 Page on
 CDC.gov




Thursday, September 22, 2011
Crisis Crowd
                         Affiliated Response                                                        Digital Response




                                                                                                  http://radar.oreilly.com/2011/08/app-contests-sustainability-usability.html
                                    http://redcrossla.org/blog/station-fire-evacuation-shelters/




                               http://www.lanl.gov/news/stories/volunteer_facebook_page.html                  http://www.thng.in.th/en/2010/10/citizen-bird-crisis-camp/

Thursday, September 22, 2011
People are
                                                Problem Solving
             http://www.youtube.com/watch?v=KzeRQDdPA1U&feature=relmfu

                                                                         http://www.youtube.com/watch?v=qRWCz9E6qg4&feature=relmfu




Thursday, September 22, 2011
People are
                               Building Tools




Thursday, September 22, 2011
People are
                               Creating Data




Thursday, September 22, 2011
People are
                               Working Together
   Virtually via Skype or IRC                 In Person Gatherings




                                  location agnostic
                                   cross languages
                                    cross borders
Thursday, September 22, 2011
Activities are Across
    APEC Economies




Thursday, September 22, 2011
Christchurch Earthquake


Thursday, September 22, 2011
http://textontechs.com/tag/crisismappers/




Thursday, September 22, 2011
Thailand Floods



Thursday, September 22, 2011
http://twitpic.com/3009ap




  http://www.bangkokpost.com/tech/computer/203384/social-networks-prove-invaluable-in-time-of-crisis


                                                                                                                                         http://twitpic.com/2zq0qx




                                                                                                       http://mapvisage.appspot.com/static/floodmap/map.html#center=-43.502070420716386,172.5&zoom=9&layers=christchurchpower,1,3,11,17,18,19,20




Thursday, September 22, 2011
East Japan Earthquake



Thursday, September 22, 2011
United Nations
         Office for the
        Coordination of
         Humanitarian
            Affairs

          Task for Japan
           Find CODs




Thursday, September 22, 2011
Data Gathering   Geolocation




Thursday, September 22, 2011
Challenges We See
          •      It’s not that we don’t have the right technology or data
                 often the challenges are more complex. They are often
                 policy and culture --- people-related challenges

          •      Lack of connectivity to disaster management systems

          •      Public policy 10 years behind technology

          •      CIO enterprise decisions impact disaster management
                 programs

          •      Ability to participation before crisis

          •      Varying levels of digital literacy

          •      Trust and verification
Thursday, September 22, 2011
Capabilities
     •      Manage information

     •      Rally and coordinate resources

     •      Problem Solving

     •      Technical expertise

     •      Production through distributive networks

     •      Local knowledge, connected global diaspora

     •      Mobile

     •      Connected sensory network


Thursday, September 22, 2011
Connecting Capabilities to the
                                                     Response Community


          Technology resources are
              coordinated together.                                                                     External communities able to
                                                                                                        create productive and useful
    Technology cluster lead reports                                                                     products based on response
     directly to Operations Center                                                                      agency requirements.
                         leadership.
                                                                                                        Pre-identification of coordination
           Cluster ability to provide                                                                   resources such as a local
         requirements and problem                                                                       University or co-working space
              definitions to external                                                                    where communities can gather to
      communities for data curation                                                                     work on common projects and
                   and visualization.                                                                   response agency requirements.




                                                   Scalable - Leverages Existing Resources
                                        Compasses Virtual and Volunteer Communities to Productive Use



  First proposed at the American Red Cross Crisis Data Summit on August 10, 2011
  http://www.slideshare.net/poplifegirl/arc-08-12-10-final-short



Thursday, September 22, 2011
Who is watching and preparing
                 for the future -- right now?




                  Source: http://allthingsd.com/20110922/liveblogging-facebooks-f8/




Thursday, September 22, 2011
Heather Blanchard
                                         Co Founder
                                         CrisisCommons
                                         heather@crisiscommons.org
                                         703.593.3823
                                         twitter/skype: poplifegirl
                                         www.facebook.com/heather.blanchard
                                         www.linkedin.com/in/hblancha

                               Thanks!




Thursday, September 22, 2011

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APEC Senior Disaster Official Forum

  • 1. Preparing for Volunteers in Disasters and Coordination with Voluntary Organizations APEC USA 2011 Emergency Preparedness Working Group (EPWG) 5th Senior Disaster Management Officials Forum September 22, 2011 San Francisco, California Heather Blanchard Co Founder, CrisisCommons www.crisiscommons.org heather@crisiscommons.org Twitter/Skype: @poplifegirl Share this presentation from www.slideshare.com/poplifegirl/ See Heather’s Notes from APEC USA at: http://tinyurl.com/3kvptql See Heather’s Tweets #apecusa11 from @poplifegirl Thursday, September 22, 2011
  • 2. Expanding Public Private Partnerships • Fundamental shift in societal communications • People are self organizing to support disasters • People are disconnected from the emergency management systems to help compass productivity • Social media is information. Information can be turned into data. Data at the right place and right time can help disaster officials make better decisions. • Partnerships of the future will need to include ad hoc communities and networks not just organizations. They will need to work to build an ecosystem where partnership efforts may overlap but strategic engagement is paramount. Thursday, September 22, 2011
  • 3. Change is Hard http://dcist.com/2011/09/silence.php "I'd rather be slow and right than fast and wrong," "Social media is for parties. We ain't givin' parties," - Lon Wells, Washington DC Fire Department Director of Communications “Most importantly, social media is imperative to emergency management because the public uses these communication tools regularly. Rather than trying to convince the public to adjust to the way we at FEMA communicate, we must adapt to the way the public communicates by leveraging the tools that people use on a daily basis. We must use social media tools to more fully engage the public as a critical partner in our efforts.” – FEMA Administrator W. Craig Fugate Thursday, September 22, 2011
  • 4. Zombies Make Preparedness Messaging Interesting #1 Page on CDC.gov Thursday, September 22, 2011
  • 5. Crisis Crowd Affiliated Response Digital Response http://radar.oreilly.com/2011/08/app-contests-sustainability-usability.html http://redcrossla.org/blog/station-fire-evacuation-shelters/ http://www.lanl.gov/news/stories/volunteer_facebook_page.html http://www.thng.in.th/en/2010/10/citizen-bird-crisis-camp/ Thursday, September 22, 2011
  • 6. People are Problem Solving http://www.youtube.com/watch?v=KzeRQDdPA1U&feature=relmfu http://www.youtube.com/watch?v=qRWCz9E6qg4&feature=relmfu Thursday, September 22, 2011
  • 7. People are Building Tools Thursday, September 22, 2011
  • 8. People are Creating Data Thursday, September 22, 2011
  • 9. People are Working Together Virtually via Skype or IRC In Person Gatherings location agnostic cross languages cross borders Thursday, September 22, 2011
  • 10. Activities are Across APEC Economies Thursday, September 22, 2011
  • 14. http://twitpic.com/3009ap http://www.bangkokpost.com/tech/computer/203384/social-networks-prove-invaluable-in-time-of-crisis http://twitpic.com/2zq0qx http://mapvisage.appspot.com/static/floodmap/map.html#center=-43.502070420716386,172.5&zoom=9&layers=christchurchpower,1,3,11,17,18,19,20 Thursday, September 22, 2011
  • 15. East Japan Earthquake Thursday, September 22, 2011
  • 16. United Nations Office for the Coordination of Humanitarian Affairs Task for Japan Find CODs Thursday, September 22, 2011
  • 17. Data Gathering Geolocation Thursday, September 22, 2011
  • 18. Challenges We See • It’s not that we don’t have the right technology or data often the challenges are more complex. They are often policy and culture --- people-related challenges • Lack of connectivity to disaster management systems • Public policy 10 years behind technology • CIO enterprise decisions impact disaster management programs • Ability to participation before crisis • Varying levels of digital literacy • Trust and verification Thursday, September 22, 2011
  • 19. Capabilities • Manage information • Rally and coordinate resources • Problem Solving • Technical expertise • Production through distributive networks • Local knowledge, connected global diaspora • Mobile • Connected sensory network Thursday, September 22, 2011
  • 20. Connecting Capabilities to the Response Community Technology resources are coordinated together. External communities able to create productive and useful Technology cluster lead reports products based on response directly to Operations Center agency requirements. leadership. Pre-identification of coordination Cluster ability to provide resources such as a local requirements and problem University or co-working space definitions to external where communities can gather to communities for data curation work on common projects and and visualization. response agency requirements. Scalable - Leverages Existing Resources Compasses Virtual and Volunteer Communities to Productive Use First proposed at the American Red Cross Crisis Data Summit on August 10, 2011 http://www.slideshare.net/poplifegirl/arc-08-12-10-final-short Thursday, September 22, 2011
  • 21. Who is watching and preparing for the future -- right now? Source: http://allthingsd.com/20110922/liveblogging-facebooks-f8/ Thursday, September 22, 2011
  • 22. Heather Blanchard Co Founder CrisisCommons heather@crisiscommons.org 703.593.3823 twitter/skype: poplifegirl www.facebook.com/heather.blanchard www.linkedin.com/in/hblancha Thanks! Thursday, September 22, 2011