The slides are based on the blog post by Beth Kanter called Lessons from Red Cross: Twitter Mistakes and How To Handle Them (http://www.bethkanter.org/mistakes-how2/ CC-BY).

1. Twitter crisis
How you handle it
Per Olof Arnäs
about.me/perolofarnas
@Dr_PO
Text Per Olof Beth Kanter, http://www.bethkanter.org CC-BY
CC-BY from 1

2. CC-BY Per Olof 2

3. CC-BY Per Olof 3

4. You can’t hide or not respond
CC-BY Per Olof 4

5. Act Quickly
CC-BY Per Olof 5

6. Admit your mistake
and humanness
CC-BY Per Olof 6

7. Use Humor When Appropriate
CC-BY Per Olof 7

8. Build Your Network
Before You Need It
CC-BY Per Olof 8

9. Employees Should Use
Different Twitter Apps for
Personal/Organizational
CC-BY Per Olof 9

10. Slides published on slideshare.net/poar
Images CC-licensed, attribution in comments
Per Olof Arnäs
about.me/perolofarnas
@Dr_PO
Text Per Olof Beth Kanter, http://www.bethkanter.org CC-BY
CC-BY from 10