7. What have we learned?
• NICE – good practice guidance –
what it means for the industry
• Specialist commissioning –
changes – taking learning from
National customer events
• AHSN’s – Expedite introductions
and facilitate information exchange
• National and Regional Customer
insights and share them
What have we still to learn?
• How we facilitate industry to
customer dialogue
• How best to engage with “no-see
customers”
• Insights around our changing
customer world
• To grow as an industry group with
our joint collaboration