Rapid, breathtaking technology advances are forcing radical changes not only in how IT organizations function, but also in terms of their culture, leadership, and even careers. Combined with business, social and global trends, as well as technology investing (spending), IT organizations must accelerate their organizational change plans in order to survive and thrive. They must assess and plan for complete transformation – strategy, structure, people, processes, and tools. Are we preparing our IT professionals to plan for and make these changes? Are we helping them position themselves and their organizations for success in this dynamically evolving world? This keynote address, delivered by IT industry thought leader Peter McGarahan of McGarahan & Associates (www.mcgarahan.com), will explore the impact of rapidly changing IT and business trends on traditional IT careers, positions, and skill sets. The wake-up call he will deliver comes from four-star US General (Ret.) Eric Shineski: "If you don\'t like change, you\'ll like irrelevance even less." From there, McGarahan will discuss: • The urgent and undeniable need for IT professionals to examine their skill sets today against those required tomorrow; • The significance of industry and business changes as they radically impact IT organizations, cultures, professionals, and careers over the next five years; and • Recent game-changing developments, including cloud computing (hosted services and software solutions), the virtual desktop, mobile computing, IT sourcing, and remote / virtual workers. McGarahan’s call to action for IT Leaders is direct and powerful: “As IT leaders, we must coach our IT professionals out of and beyond their comfort zone, raise the bar on their expected ingenuity and vision to meet future challenges, and establish a sense of urgency in them. We must help them reevaluate and retool themselves for the limitless opportunities and possibilities in front of them to deliver business value, competitive advantage, and customer loyalty.”

1. IT Technologies
That Will Change
the Way We
Work
Peter McGarahan
President / Founder
McGarahan & Associates

2. About The Speaker
• 12 years with PepsiCo/Taco Bell IT and Business Planning
• Managed the Service Desk and all of the IT Infrastructure
for 4500 restaurants, 8 zone offices, field managers and
Corporate office
• 2 years as a Product Manager for Vantive
• Executive Director for HDI
• 6 years with STI Knowledge/Help Desk 2000
• Founder, McGarahan & Associates (7 years)
• McGarahan & Associates delivers service and support best
practice consulting delivered through assessment /
findings / recommendations / continuous improvement
roadmap.
• Retired Chairman, IT Infrastructure Management
2

3. My Journey
3

4. 4

5. IT Target Spending
Forrester ’s 2011
prediction for IT
purchases; 7.5%
growth in US; 7.1%
According to data growth globally.
Gartner published in Gartner research
June, 2011 – there are predicts Tablet sales
5 billion smartphones will reach 54.8
in use worldwide in million units in 2011,
2010 and that number with projected sales
is expected to exceed of 214 million by
6.7 billion by 2015. 2014.
5

6. ManpowerGroup Chief Executive Jeff Joerres said “the global skills
shortage applied particularly to technical areas, like specialized trades.
Companies are having a difficult
time finding the people they
need to fill their positions.
As the world is becoming
more technical, the sales
staff are having to become
more technical, too,” Joerres
said.
There is persistent talent
shortages across many
geographies and industry
sectors frustrating
employers who struggle to
find qualified talent amid an
oversupply of available
workers.
Source: Manpower 2011 Talent Shortage Survey Results 6

7. The Wake-up Call
The IT Change Imperative
• The development of all IT professionals should be a priority of IT Leaders.
• It’s a continuous process of learning, acquiring and utilizing highly valued and
marketable skills.
• Prepare and position them for a long-term, successful and rewarding career in IT
and Business (soon to be one-in-the-same).
7

8. You Are CEO Of Your Career
“Never forget that YOUR career is YOUR
business”
• Grove says a "mental fire drill" can help every career.
• Although your career may be on track, don’t ignore “turning
points” that could lead to greater success -- or bitter failure.
• You've got to keep track of the market (demand for skills), watch
Andy Grove, former
Intel CEO & for industry trends and look for better ways to do things or blow
Author of “Only The things up!
Paranoid Survive”
• Read (Leaders are Readers) , listen, travel, attend industry
conferences, leave the comfort zone, volunteer, get picked for a
cross functional team.
• The number one stumbling block for managers – arrogance – it
hampers listening, learning and growing.
8

9. The Changing Customer / Worker
Successful eBusiness leaders will take a life-cycle view of their customers, invest in
technology that will support multiple touchpoints and devices, and re-evaluate ownership
of online customer service strategy and operations. 9

10. Putting the Cloud First
1. Traditional IT Models taking a back seat Traditional IT Roles will be seriously impacted by:
to the cloud (IT Investment). • Consolidation and virtualization over true cloud
2. 49% of CIOs said they were refocusing, capabilities.
not reducing IT head count. • Server and data center consolidation / virtualization
will continue to be the dominant priority
3. Tablet and Smartphone use in the
enterprise is being driven by the growth • Consolidate IT infrastructure via server
of cloud-based applications, in addition consolidation
to the low cost and availability of these • Automate the management of virtualized servers to
devices. gain flexibility and resilience
4. The cloud offers organizations flexible,
cost-effective alternatives to deliver IT
services.
5. The fragmented “Cloud” Services:
• Core IT infrastructure as a service
• Applications or Software as a Service
• Business Process as a Service
• Internal IT Cloud for Enterprise Storage
• Public cloud services / mobile devices /
personalization (music, movies, books and
photos) vs. work 10

11. The Age of Mobility
79% of CIOs said increased productivity
is driving the adoption of mobile-
devices in the enterprise.
The breakneck pace of consumer
adoption of smartphones, tablets,
and related applications drives
enterprise IT organizations to
support mobilization of their core
applications (and ultimately their
business processes).
11

12. “Goin Mobile”
• Mobility is the biggest single trend • Mobile technology is the driving force
across tech industry investment that underlies the forces influencing
and innovation (outpacing even where IT will go and what it will
the cloud trend). become (“technology as a service”).
• The pace of smartphone – Workforce (generational, virtual, project-
innovation will be ferocious. based)
• Social Computing and mobile – Ubiquitous data (anytime, anywhere).
Business Intelligence anyone?
phones will expand their love
affair. – Cloud Computing (Where physically is my
data again?)
• The smartphone will become the
crucible for disruptive. – Social Media (end-of-life email?)
• Organizations will have dedicated
mobile staff.
12

13. Social Media
• From the perspective of adoption, use,
productivity, and training, the “new”
professionals are very comfortable with browser
based collaborating, texting and Instant
Messaging (IM).
• The development opportunity for this soon-to-
be-dominant platform lies in the ability to
simulate features and capabilities that mimic
the social media sites and tools younger workers
exploit today.
– Facebook, Twitter, YouTube, MySpace, texting
• Separating professional from personal
computing will become increasingly difficult as
each graduating class transitions into the
workforce.
– Restrictions around popular Social Media sites 13

14. Consumerization of IT
• BYOGTW = Bring Your Own Gadget to Work!
– No Fad (e.g. bring your doggie to the office – Free Lunch).
• CIO must educate the staff / the opportunity to focus
on business problems & apps more than building &
maintaining infrastructure.
• Consumerization of IT (BYOG)
– 37% of workers said they’ve used their own PC or
Smartphone for work!
– 36% said that their company doesn’t provide the
technology they need.
• Focus is on:
– Employee productivity.
– Creating an innovative environment.
– Being flexible and adaptive without sacrificing security,
risk management and compliance.
According to an IDC study 2011 Consumerization of IT:
40.7 % of the devices used by Information Workers to
access business applications are personally owned. 14

15. Technologies Shifting IT Focus
• Relocating IT into the business
• Hire / place the right leaders in the right positions to
get the job done.
• Tracking business outcomes (resulting impact) is the
only way to show how IT benefits your company.
• Technology / Business
Innovation.
15

16. Built 2 Last…..
Good 2 Great…..
Too Good 2 Go!
• Why do companies last, thrive, and then die?
• Why do great companies fail to see what
everyone else sees and make the necessary
changes they need to survive and thrive?
– Too Big Too Fail?
• Can they realistically change and compete
(global, generational, technology, business,
government regulations)?
• Is your IT holding your company back?
– E.g. Blockbuster vs. Netflix (“we can’t do that”)
– E.g. Geir Ramleth, CIO at Bechtel (light at the end of
16
tunnel was a speeding freight train)

17. Rogue (Shadow) IT
• A natural result of the tensions between the consumerization of
IT (mobile, social media, cloud and consumer technologies) and
the traditional security and standardization of IT.
• The business finding support outside the Service Desk and IT.
• Can’t say ‘NO’ forever - - it’s an unstoppable tide of change.
• Partner, work with them; find a way to say ‘YES’.
– Come as partner to help them, not as the enemy to stop them.
• Placing key IT people into the business to further partnership
and collaboration on business-technology-innovation.
• More of a focus on speed to market, new revenue lines and
profitability rather than one ‘bottleneck’ funnel into IT.
“Don’t save me a million, invest a
million and make me a billion.” 17

18. • Provide quick technology innovations
• Focused on business capabilities
• Know technology limitations
Senior leadership • Top notch negotiation skills, a realistic approach and the
skills and focus creditability card
• Envision the art of possible
• Leadership / Relationship building
• Passion for business systems
• Strategic & Digital thinking
The new • Communication / negotiating expertise
marketable in-
demand skills • Influential power / Problem Solver
• Logical / engineering skills
• Fund Training
• Fund Internships
• Mentor / Coach
Taking action now
• Reward / Recognize
• Create new positions / roles
• Promote ‘Good’ Turnover
18

19. Your Future Career
• Hybrid IT Professional - Provides leadership in • Vendor management (VMO) – Managing the
devising and executing technology-enabled vendor sourcing relationship according to a
business ideas and initiatives. playbook that maximizes the value from a
• Business Innovation – A tech-savvy relationship.
professional with good communication, • Business-IT account management – An
process and business skills that locus on
account manager responsible for a business
solving business problems and creating
function and ensuring that they are gaining
business opportunities.
the maximum value from invested technology
• Business processing – BP redesign and and IT.
integration and automation into state-of-art
technologies.
• Customer Service leader – Tech savvy, social
media and customer / business professionals
• Business intelligence – An expert at data leads the companies effort on creating and
extraction and manipulation leverages delivering a customer-centric service delivery
analytical skills to correlate, trend and provide
model / culture service focused on customer
relevant business insights and directions for
loyalty, retention and profitability
making better business decisions.

20. “It’s up to YOU to keep
the next generation of
IT professionals trained,
motivated and focused
on innovating and
discovering the art of
possible”
Thank You!
Pete McGarahan
McGarahan & Associates
pete@mcgarahan.com
714.694.1158
20