To understand how business is communicating in the midst of these changes, Plantronics surveyed 1,800 enterprise employees in the US, UK, Germany, China, India and Australia. All work in medium or large size companies (100+ employees) and identified themselves as knowledge workers (people whose work centers on developing/working primarily with ideas and information) who use a variety of communications technologies to stay in touch with colleagues, partners and clients. The research was conducted in May and June of 2010.

1. How We Work Communication Trends of Business Professionals- Chapter 4: International Findings and Conclusion September 2010

2. Working Off-site is Common for All Enterprise Workers Enterprise workers who report working at least some time off-site

3. Communication Usage over Last Five Years All respondents reported dramatic increases in all forms of communication over the last five years with China and India showing the greatest growth. UK Germany China USA India Australia

4. Most Important Communication Methods Most Important to Business Productivity Email and Phone Email and Phone UK Germany USA China Email and Phone Email and Phone India Phone and Audio Conferences Australia Email and Phone

5. The Best Way to Get an Answer in Real-Time Phone Calls Ranked the Highest for Immediate Response

6. Most Common Communication Problems SMS/IM is often a source of miscommunication or embarrassment Likelihood of experiencing a misunderstanding via SMS/IM Respondents reported being embarrassed by an IM during a presentation 33% US 38% China 37% India 39% Germany 15% Chinese & Indian 15% American, Australian, German or British

7. Is Perception Reality? The Death of the Phone CallAugust 2010 Cell Phones Now Used More for Data than for Calls May 2010 Why Email No Longer Rules October 2009 Americans Have Gone Text CrazyDecember 2009 Why We Never Talk AnymoreAugust 2010

8. Is Perception Reality? “Anytime something is sensitive…I pick up the phone rather than put it in a tweet or text.” “To put it another way, we’ll call less, but talk more.” “Now people can use the right tool for the right task,” said Teper. “Texting is the best of both worlds,” said Groeling, who added he’d rather talk by voice or email. Text messages get their attention…When I call them, they know it’s important enough to pick up…

9. Thank You – Questions? Connect with Plantronicsucblog.plantronics.com facebook.com/plantronics twitter.com/plantronics