To understand how business is communicating in the midst of these changes, Plantronics surveyed 1,800 enterprise employees in the US, UK, Germany, China, India and Australia. All work in medium or large size companies (100+ employees) and identified themselves as knowledge workers (people whose work centers on developing/working primarily with ideas and information) who use a variety of communications technologies to stay in touch with colleagues, partners and clients. The research was conducted in May and June of 2010.

1. How We Work Communication Trends of Business Professionals- Chapter 3: Key Findings: Situational Usage and Social Media September 2010

2. Success and Productivity: Email and Phone Critical/Very Important Summary Q How important to your overall success and productivity are each of the following types of communication?

3. Let’s Shake On It: Face to Face is King for Critical Situations Mission-Critical Deals/ Decision Making Complex/ Detailed/ Technical Dialogs Brainstorm/ Ideation Session Investment-/ Expense- Related Discussions Group Presentations Status Updates In-Person Spoken Spoken/Shown Written Q For each of the following work-related business communication and collaboration events, please tell us which communication option you most prefer.

4. Email Communication Issues Experienced In The Past Year Had to follow up an email with a phone call to clarify an issue 72% Have received a large volume of email on a single topic that was overwhelming 57% Email overload:A call is worth 1,000 words An email message or tone was misunderstood and caused tension in a relationship 50% Was unable to efficiently gain group consensus via email 39% Q Which of the following written communication issues, if any, have you experienced over the past year?

5. Benefits of Spoken vs. Written Communications Q How much do you agree or disagree that the following statements describe written/spoken communications?

6. Key FindingSocial Media: The Separation of Church and State…for Now

7. Social networking sites via PC/Mac Social Media for Personal Use All of the Time/Frequently Not Very Often/Never Q How frequently do you use the following for personal use?

8. Social networking sites via PC/Mac Social Media for Business Use All of the Time/Frequently Not Very Often/Never Q How frequently do you use the following for business use?

9. Social Media for Business Use Q How frequently do you use the following for business use?

10. Want to Know More? Please Return to www.plantronics.com/howwework for Additional Chapters.