The document describes Instant Communications' lone worker protection solution using their BB3G handheld devices. The solution allows for instant two-way radio-style communication ("Instant Talk"), instant alert activation ("Instant Alert"), and GPS location tracking ("Instant Locate") between lone workers and a central monitoring station. Example deployments described include use by estate agents, bus staff, train staff, and housing association workers. The document also outlines the device's features and accessories and how the core applications would work in an emergency scenario.

1. Instant
Communications Solutions
Instant Communications
Lone Worker Solution from inTechnology
Instant Instant Instant
Talk Alert Locate
Lone Worker Solution
Taxi Solution
Short Term Hire Solution
Signature Device Solution
Education Solution
Wide Area Solution
Traffic Warden Solution
Hotel Solution
Healthcare Solution
Blue Light Solution

2. Instant
Communications Solutions
The Additional and Compelling Case for
Lone Worker Protection
On 6th April 2008, The Corporate Manslaughter and Corporate Regulations 1999, present organisations with a compelling case
Homicide Act 2007 became law. This landmark law, for the first to comply with their ‘Duty of Care’ responsibilities towards the
time enables companies and organisations to be prosecuted protection of Lone Workers.
for corporate manslaughter or homicide as a result of serious
Taxi drivers are one of the categories that are recognised as
management failures resulting in a gross breach of a duty
Lone Workers and are one of the groups most often robbed
of care.
and attacked.
The court is generally empowered to impose unlimited fines; a
Publicity Order compelling the offender to publicise the offence
and up to two years imprisonment for those ‘controlling minds’ Directors Now Risk
whose inaction, negligence or oversight has contributed towards
a fatal injury related to health and safety at work.
GO TO
In the event of a guilty verdict, current Law Lords guidance is
that courts should consider imposing fines of up to 10% of an
organisation’s annual turnover for up to five years. Jail
This new law, combined with existing legislation such as
Up to two years Fines of up to 10% of Compulsory
the Health and Safety at Work Act 1974 (HSW) and the imprisonment five years turnover Publicity Order
Management of Health and Safety at Work (MHSW)
Headline News... New Legislation...
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3. Lone Worker Definition & Example Groups
The Health & Safety Executive (HSE) define Lone Workers as ‘those who work by themselves without close or
direct supervision. The NHS Security Management Service (NHS SMS) define lone working as ‘any situation or
location in which someone works without a colleague nearby, or when someone is working out of sight or
earshot of another colleague’.
Lone Workers may be in fixed environments, mobile only occasionally or even home-based.
Example Lone Workers groups include those that:
Fixed Site Workers
Work by themselves Small workshops
Petrol stations
Kiosks
Shops
Home workers
Work separated from others Factory workers
Warehouse operatives
Leisure centre staff
Research staff
Work outside normal hours Cleaners
Security staff
Engineers
Production staff
Mobile Workers
Work in remote areas Construction site staff
Maintenance staff
Electricians
Lift repairers
Painters & decorators
Vehicle recovery staff
Work in agriculture & forestry Farm workers
Forestry workers
Landscaping staff
Horticultural workers
Work in the service sector Social workers
Home helps
District nurses
Estate agents
Sales reps
Teachers
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4. Instant
Communications Solutions
It is the employers’ duty to
• Maintain safe working arrangements under the Health & Safety at Work Act 1974 (HSW)
• Assess the risk faced by Lone Workers within their organisation
• Take steps to avoid or control risk where necessary
• Take steps to avoid or control risk where necessary
The legislative compliance drivers are
• Health & Safety at Work Act 1974
• The Management of Health & Safety at Work Regulations 1999
• Safety Representatives & Safety Committee’s Regulations 1977
• The Health & Safety (Consultation with Employees) Regulations 1996
• The Reporting of Injuries, Diseases & Dangerous Occurrences Regulations 1995 (RIDDOR)
• The Corporate Manslaughter & Homicide Act 2007
Lone Worker Statistics
1.3m workers attacked 55,993 assaults 2.3m Lone
every year on NHS staff Workers in UK
81% of Lone Workers £1 billion lost 56% of those in the
concerned about to stress or NHS, Local Government
violence depression or Housing Associations
have experienced
aggression
One of the requirements specified by the HSE for effective Lone Worker protection is the provision of
‘devices designed to raise the alarm and assist resolution in the event of an emergency’. This booklet
outlines inTechnology’s solution for Lone Workers.
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5. Lone Worker Solution
1 2 3
Lone Worker Device PC Client APPs
(issue to staff) (in central office or ARC*) (embedded in BB3G)
Instant
Talk
OK
Instant
Locate
Full
Set-up Instant
BB3G Service *Alarm Receiving
Centre (ARC)
Alert
Available
BB3G Handset BS8484:2009
To deliver the requirements for the Lone Worker sector LONE WORKER DEVICE
(and other sectors) inTechnology has developed the COMPLIANT
BB3G handset. In simple terms it’s a blend of a mobile
phone and a 2-way radio designed into a small
ruggedised unit through which all 3 applications can
be used – Instant Talk, Instant Alert and Instant Locate.
The device exceeds the recently published standard
for Lone Worker protection (BS8484:2009) published
in Sept 2009 and was a finalist at the prestigious
2009 British Computing Awards.
BB3G Product Detail
The BB3G communicates with the
Charger USB Port
Camera
central office (or Alarm Receiving
& Headset Jack
Centre – ARC) via a PC Client
DEDICATED PTT BUTTON DEDICATED ALARM BUTTON
which can be installed by your
Vol reseller supported by inTechnology.
Up / Down
PTT The device is designed to be
Button
RUGGEDISED LONG simple to use and robust. It has a
BATTERY LIFE
dedicated alarm button, a dedicated
push to talk button (just like a
walkie talkie) excellent battery
life and the additional advantage
PRESENCE
DIGITAL
INFORMATION of presence information allowing
Alarm
you to see at a glance who is
available to speak to in a user
group and who is not.
ACCESSORY SIMPLE
PACKS TO USE
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6. Instant
Communications Solutions
Example Deployment - Estate Agents
The disappearance of Suzy Lamplugh more than 22 years ago instantly alert to, a centralised control point – either the main
was front page news. In this deployment the agency staff agency office or an Alarm Receiving Centre (ARC).
are issued BB3G handsets and can instantly talk to, or
Instant Talk
Instant Alert
OK OK OK
Management
Agent 1 Agent 3
OK OK
Estate Agency Office
Agent 2 Agent 4 (or ARC*)
Emergency Services
* Alarm Receiving Centre
Example Deployment - Bus Staff
In this deployment the drivers and conductors are issued a centralised control point – either the district office or an
BB3G handsets and can instantly talk to, or instantly alert to, Alarm Receiving Centre (ARC).
Instant Talk
OK
Instant Alert
OK
Emergency
Services
OK
OK
District Transport
Office (or ARC)
Management
Group
* Alarm Receiving Centre
Page 6

7. Example Deployment - Train Staff
In this scenario the train staff are effectively Lone Workers train staff are all issued BB3G handsets and can communicate
as they are dispersed over the full length of the train and with each other and a centralised control point (both on and
frequently out-of-sight from each other. In this example the off the train).
OK
Trolley Service
OK OK
OK
OK
Chef
Train Guard
Driver
Ticket Collector
On Train Control Regional Office
Example Deployment - Housing Association Staff
The UK’s 10,000 front-line Housing Association staff can all ther the district Housing Association office or an
be considered Lone Workers. In this deployment housing Alarm Receiving Centre (ARC). They can also use the
agency staff are issued with BB3G handsets and can instantly handsets to co-ordinate activity between themselves.
talk to, or instantly alert to, a centralised control point – ei-
Instant Talk
OK
Instant Alert
OK
Housing Officer 1
Emergency Services
Housing
Officer 2
OK
OK
Housing Agency Office
(or ARC*)
Management Group
Housing Officer 3 * Alarm Receiving Centre
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8. Instant
Communications Solutions
Instant Communications Step-by-Step
The following sequence works through the three core guard ‘Albert’ (one of a group of 4 security guards) initiates
applications - Instant Alert, Instant Locate and Instant Talk. an alert to control using his BB3G handset.
It is based on the scenario shown below in which a security
Hotel Lone Worker Scenario
Instant Talk
Instant Alert
OK OK
OK OK
Security 1 Security 2 Cleaning 1 Cleaning 2
SECU RITY
OK OK
OK OK
Security 3 Security 4 Group 1 Security Group 3 Cleaning Cleaning 3 Cleaning 4
OK OK OK OK
Leisure 1 Leisure 2 Control Maint 1 Maint 2
OK OK
Hotel Main Office OK OK
Group 2 Leisure
Leisure 3 Leisure 4 Group 4 Maintenance Maint 3 Maint 4
Centre Staff
Pre-Alert Stage
At this stage the laptop control screen is blank and the icon on the BB3G handset is green / yellow indicating
‘active’ wording is WHITE (indicating no-alert). The presence ‘Albert’ is available to talk to and is ‘OK’.
Presence Status
Available and ‘OK’
Screen Blank
Security 1 (Albert) Control
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9. Alert Activated
Our security guard ‘Albert’ finds himself in a threatening might escalate the tension. Instead a discreet RED FLAG
position and presses the alert button on his BB3G. By design appears across Albert’s presence icon which is his
there is no audible alert emitted from the handset since this confirmation that his alert has been transmitted.
Instant This is getting
Presence Icon
Alert
changes to Alert status
scary...need to press
the Instant Alert
button
Discreet Alert
Transmission
Alert Button
Security 1
Alert Received
The alert triggers a siren in the control room (or Alarm is automatically and instantly logged with a unique
Response Centre – ARC) and the word ‘alert’ changes from ID reference alongside the date and time.
WHITE to RED. The subscriber’s alert (‘Albert’ – BB3G Orange)
Instant
Alert
Crikey... Albert BB3G Orange
needs help!
Subscriber BB3G Orange
Active Status Active
BB3G Orange ! Owner
Time of Alert 25/09/2009 09:24:25
Alert ID 813392-2009092533865
Control
Page 9

10. Instant
Communications Solutions
Alert Ownership
The controller then takes control of the alert by clicking the with his electronic tag. At the same time a discreet alert
icon circled. The moment he does this the system automatically acknowledgement is transmitted to the BB3G handset and
logs him as the owner of that alert and populates the screen the flag changes from RED to YELLOW.
Instant Unique alert
Alert
ID and full
audit trail bscriber BB3G Orange
ctive Status Active
wner alertcontrol@pt
I have control me of Alert 25/09/2009 09:
ert ID 813392-200909
...Got a yellow
flag...good, help
is coming
Subscriber BB3G Orange
Active Status Active
BB3G Orange ! Owner alertcontrol@ptx.com
Time of Alert 25/09/2009 09:24:25
Alert ID 813392-2009092533865
‘Click’
Alert Located
The control room (or ARC) then clicks the ‘Instant Locate’ icon on the
dashboard and using Google Maps ‘Albert’s position is triangulated
using GPS.
Instant
Locate
A56
...I press Instant Locate
here...and... BB3G Orange !
A651
...I have you!
A650
‘Click’
Page 10

11. Location ‘Zoomed’
Using the zoom capability embedded in Google Maps, – in this example the junction between Otley Road
Albert’s location is pinpointed to the junction of two roads and Beckwith Road.
Instant
Locate
ad
y Ro
Otle
BB3G Orange !
...Zoom
Beckwith Road
Response Decision
Having located Albert, the control room then decides on a the controller decides to speak to the other three members
response. In this example the controller decides not to speak of the Security Group – Security 2, 3 and 4. The controller
to Albert directly in case his position is compromised. Instead selects them on his screen.
Instant Talk Options
Instant
Talk
PC Client
Control
OK...decision... BB3G Orange ! Control
...I’m going to call in Security 1 (Albert) ONE TO ONE
Security 2
help from the 3 other Security 3
security guards Security 4
WIDE ONE TO
AREA PRIVATE GROUP
ONE TO ALL
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12. Instant
Communications Solutions
Security 2, 3 and 4 Selected
The controller (or ARC) makes his selection ‘active’ by The controller is reassured that the selection is active
highlighting Security 2, 3 and 4 and clicking ‘enter’. because the lettering turns RED.
Presence Icons
I know Security 2,3
& 4 are available from
Control
Management their ‘presence’ icons
BB3G Orange ! Security
Security 1 (Albert)
Security 2 When I select them
Security 3 the lettering turns RED
Security 4
Alert Icon
‘Click’
(Security 1 - Albert)
Available Icon
(Security 2,3 & 4)
Message Broadcast
The controller now simply holds down the GREEN phone icon Security 2, 3 and 4. The message is deliberately not
and sends a broadcast message to Albert’s colleagues – transmitted to Albert’s handset.
Instant
Talk
Control
Management
Security 2,3 & 4... BB3G Orange ! Security
Security 1 (Albert)
...Code RED on Security 1...
Security 2
...location is Junction of...
!
Security 3
Security 4
You are talking
Confirmation
of transmission
‘Click & hold’
Page 12

13. Accessory Kit 1
Supplied with the BB3G handset
This basic headset comes in the box with the BB3G. It plugs
directly into the BB3G and I receive calls via the earphones
and transmit by pressing the PTT button on the BB3G
OK
Accessory Kit 2
Average noise environments
I receive calls by the earpiece...and
transmit via the ruggedised Vigilite
The Vigilite connects to the
BB3G via Bluetooth
Bluetooth
Vigilite
BB3G
OK
Further accessory details on our website:
www.instant-communications.co.uk
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14. Instant
Communications Solutions
Accessory Kit 3
Average noise environments
I receive calls via the headset...
...and transmit into the headset microphone by
pressing the PTT button on the remote control.
Bluetooth Bluetooth
Necklace
OK
LED Indicator
PTT Button
Reset Button
Charging Inlet
Multi Button
Accessory Kit 4
High noise environments
I receive calls through the earphones...
...and transmit into the headset microphone by
pressing the button on the Vigilite (or BB3G)
Bluetooth
Vigilite
BB3G
OK
Further accessory details on our website:
www.instant-communications.co.uk
Page 14

15. About inTechnology
Instant Communications is provided by acknowledged industry leader inTechnology. It is headed
by Peter Wilkinson, the founder of Freeserve, Planet Online and Sports Internet, and is one of
the most respected Managed Service providers in the UK.
The multi-million pound investment in Instant Communications
(comprising Instant Talk, Instant Alert and Instant Locate) has
now matured to the point that it is firmly established as the
UK market leader. It has been selected as the Instant
Communications solution of choice by high profile customer
groups including facilities management groups, major retail
chains, the emergency services, schools and universities.
It is delivered as an SMS software download to supported
devices or embedded in the firmware on inTechnology’s
own Instant Communications Device (BB3G). It will also soon
be available as an API option to enable the applications to
be embedded in other vendors’ devices.
Partner Programme
InTechnology is currently developing a comprehensive partner programme for its Instant Communications technology.
This will embrace:
• Device Partners
• Accessory Partners
• Connectivity / Network Partners
• Risk Assessment & Training Partners
• Specialist Resellers
For further information please see our partner programme at www.instant-communications.co.uk
Return on Investment
Staff suffering incidents as a consequence of an employer’s lack of adherence to duty of care responsibilities may lead to:
• Increased litigation costs
• Increased insurance costs
• Long term absence
• High staff turnover and increased recruitment / replacement costs
• Low morale
Adoption of an effective Lone Worker solution – such as inTechnology’s BB3G and PC Client solution – not only addresses
the employer’s duty of care responsibilities but also enables improved workforce management through its suite of Instant
Communications applications.
Effective Corporate Governance and Corporate Social Responsibility dictate that organisations
cannot afford not to protect their Lone Workers
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16. Instant
Communications Solutions
Your Nearest Reseller
Cellutions Limited
Pennington House
55 Hoghton Street
Southport PR9 0PG
(t): 0870 760 4444
(e): protection@cellutions-ltd.com
Helpline: 0800 1234 567
www.instant-communications.co.uk
email: help@instant-communications.co.uk