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www.pilot.com.hk




Tune up your Website for the
Economic Downturn
don’t lose customers now because your website doesn’t work




Tim Hay-Edie

November 26, 2008
www.pilot.com.hk




define “work”:

•   content

•   usability

•   design

•   traffic
www.pilot.com.hk




1. Qualified Traffic
www.pilot.com.hk




traffic analysis
www.pilot.com.hk




traffic sources

•   direct,

•   search or

•   referring sites
www.pilot.com.hk




direct traffic

•   business cards

•   signage

•   letterhead

•   brochures

•   newsletters
                     newsletter graphic
•   ...
                         S.M.A.R.T.
www.pilot.com.hk




direct traffic
•   newsletters

     •   capturing data

     •   push marketing

     •   return visitors

     •   new referrals
www.pilot.com.hk




direct traffic
•   newsletters

     •   capturing data

     •   push marketing

     •   return visitors

     •   new referrals




                           S.M.A.R.T.
www.pilot.com.hk




search traffic

•   search engine optimisation (SEO)

•   search engine marketing (SEM)
www.pilot.com.hk




search traffic
•   search engine optimisation (SEO)

     ✓ meta-tags

     ✓ keyword relevance

     ✓ in-bound links




•   search engine marketing (SEM)
www.pilot.com.hk




search traffic
•   search engine optimisation (SEO)

     ✓ meta-tags
www.pilot.com.hk




search traffic

•   search engine optimisation (SEO)

•   search engine marketing (SEM)

     ‣ Google Adwords

     ‣ Yahoo Sponsored Search

     ‣ Baidu
www.pilot.com.hk




Baidu.com
www.pilot.com.hk




Yahoo.com
www.pilot.com.hk




Google.com
www.pilot.com.hk




Search Engine Marketing (SEM)
              search term




               organic result   paid result
www.pilot.com.hk




Search Engine Marketing (SEM)
www.pilot.com.hk




Search Engine Marketing (SEM)

                 start / end date
                                                 target audience
                                                    location(s)

  daily budget
                                                           ad schedule


       target audience
         language(s)                search / content network
www.pilot.com.hk




referring traffic

•   portals

•   blogs

•   news articles

•   Wikipedia

•   Linkedin

•   MySpace (!)
www.pilot.com.hk




Linkedin
www.pilot.com.hk




2. Compelling Content
www.pilot.com.hk




write for the web
•   up-to-date

•   scan & grab

•   call to action(s)

•   focus on the benefits

•   keep in step with your competitors




                                         last updated: 26/11/2008
www.pilot.com.hk




write for the web
                                           print
•   up-to-date

•   scan & grab

•   call to action(s)

•   focus on the benefits

•   keep in step with your competitors




                                         download our
                                           brochure
www.pilot.com.hk




    write for the web

    •   up-to-date

    •   scan & grab

    •   call to action(s)

    •   focus on the benefits

    •   keep in step with your competitors




click here for more...          make an enquiry   BUY NOW !
www.pilot.com.hk




write for the web

•   up-to-date

•   scan & grab

•   call to action(s)

•   focus on the benefits

•   keep in step with your competitors




turn your website into your best salesman...
www.pilot.com.hk




write for the web

•   up-to-date

•   scan & grab

•   call to action(s)

•   focus on the benefits

•   keep in step with your competitors




                                         who are your
                                         competitors?
www.pilot.com.hk




write for the web
•   keep in step with your competitors
www.pilot.com.hk




3. Usability
www.pilot.com.hk




usability
In the context of a website...

how efficiently a user can perform self-set tasks




                                     what the hell?
www.pilot.com.hk




usability

•   what are your objectives?

•   what does the visitor want?

•   organise your information

•   follow convention

•   conceptual testing

•   technical testing

•   content & design

•   defer to the analytics
www.pilot.com.hk




example: usability blueprint
                               Shama blueprint
                               is a 40 page
                               document. We
                               prepare a detailed
                               blueprint before
                               each development
www.pilot.com.hk




example: usability blueprint

                 newsletter                           newsletter
                registration                         confirmation

  name                                   name
  email                                  email
  country                                country

  interests                              interests
  1.                                     1.
  2.                                     2.
  3.                                     3.
  4.                                     4.                                            thank you

  X i want to receive the newsletter     X i want to receive the newsletter
  X i want to receive other promotions   X i want to receive other promotions   you will receive your
                                                                                newsletter soon.

  data privacy code


  terms of membership


                               submit                               confirm              close
www.pilot.com.hk




usability

•   what are your objectives?

•   what does the visitor want?

•   organise your information

•   follow convention

•   conceptual testing

•   technical testing

•   content & design

•   defer to the analytics
www.pilot.com.hk




example: browser problem
www.pilot.com.hk




usability

•   what are your objectives?

•   what does the visitor want?

•   organise your information

•   follow convention

•   conceptual testing

•   technical testing

•   content & design

•   defer to the analytics
www.pilot.com.hk




example: funnel visualisation
www.pilot.com.hk




4. Design
www.pilot.com.hk




Design 101

•   keep it simple

•   keep it clean

•   keep it light (for page load speed)

•   (keep it legal)




                                          Jacob Neilsen
                                            useit.com
www.pilot.com.hk




thank you...

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Tune up your Website