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331303,[object Object],English for Hotel Business,[object Object],Asst.Prof.  Phunsuk Kannarik,[object Object]
Part 8Check Out ,[object Object]
Checking out Steps,[object Object],The guest asks about the room number.,[object Object],      Ex.  “ May I have your room number?”,[object Object], You ask the guest’s name.,[object Object],      Ex. “ May I have your name, please?”,[object Object],You get a hotel bill from cashier and show it to    ,[object Object],      guest.,[object Object],     Ex. “ I’m going to get your bill straight away.”,[object Object],           “ Here you are. Would you like to check it?,[object Object]
4. If the guest asks some of the items in the bill,,[object Object],     explain carefully and politely.,[object Object],     Ex. Guest: “ Do you know what these extra ,[object Object],                        are from?”,[object Object],           You:    “ Phone call, I think, I’ll check if you,[object Object],                         like.”,[object Object],5. You ask the guest how he or she would like to pay.,[object Object],    Ex.” How would you like to pay?”,[object Object],6. You express the goodwill of the hotel. ,[object Object],     Ex. “ Thank you very much for staying with us.,[object Object],               Have a good journey.”,[object Object]
Methods of Payment,[object Object],Cash,[object Object],Credit Card,[object Object],3.  Traveler’s Check,[object Object],Full Bill on the Company Account,[object Object]
Speaking Practice,[object Object],   1. What items would you expect to find on ,[object Object],       a hotel bill? Continue this list:,[object Object],        1. Meals,[object Object],        2. Phone call,[object Object],        3._________________,[object Object],        4._________________,[object Object],        5._________________,[object Object],        6._________________,[object Object],        7._________________,[object Object]
 2. In pairs, act out the dialogue between a,[object Object],     receptionist and a guest who is checking out,,[object Object],     using the idea given below. You can join,[object Object],     several ideas if you wish.,[object Object],     The guest might…     The receptionist might… ,[object Object],     - wish to pay the        - ask about room  ,[object Object],        bill and leave              number,[object Object],     - say room number    - ask the guest’s name,[object Object],     - say name                   - promise to get the,[object Object],                                              guest’s bill,[object Object]
      The guest might…    The receptionist might…,[object Object],       - ask some of the     - explain the items ,[object Object],          items                         the guest asks,[object Object],       - want to know         - want to know about,[object Object],          if a certain card        method of payment,[object Object],          is acceptable          - want to see the,[object Object],                                             guest’s credit card,[object Object],                                           - accept payment and,[object Object],                                             give a receipt,[object Object],                                           - express the goodwill,[object Object]

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English for Hotel Business: Part 8 Check Out

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