Here we will outline a precise method for identifying who should be in a flexible travel program, how to provision this group (so as not to let the other horses out of the barn), how to track ROI and areas for the industry to continue to work on. Presented by Phil Hammer, a Flex travel evangelist since 2011 who developed operational capabilities to assist travel managers to realize savings, capture new data, ensure duty of care and assist the next generation of travelers.