Benefits of Enterprise Communities for Business Processes
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Datum: Freitag, 24.6.2011 Ort: FHNW, Riggenbachstrasse 16, CH-4600 Olten http://www.fhnw.ch/kontakt/lageplan/fhnw_hw-ortsplaene.pdf Raum: wird am Display in der Eingangshalle angezeigt Moderation: Daniel Ebneter, Carpathia Consulting, Zürich Programm ( jeweils 60‘ Vortrag, 30‘ Diskussion): 08:45-10:15 Thomas Lang, Geschäftsführer, Carpathia Consulting, Zürich Trends im E-Commerce und Chancen für Schweizer Anbieter 10:45-12:15 Peter Reiser, Principal Architect, Oracle Building Vibrant Communities - Erfolgreiche Einführung von Enterprise 2.0 13:15-14:45 Marcus Beyer, Archtitect Security Awareness, iSPIN, Zürich Awareness schaffen – ohne Waffen 15:15-16:45 Robin Unger, Managing Partner – Consulting, Gartner, Dietikon Reimagining IT: The 2011 CIO Agenda
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Benefits of Enterprise Communities for Business Processes
- 11. Mash-up
- 14. Pull and push
- 15. Downloads & hits
- 17. Mash-up
- 18. Social Value
- 27. Sharing is Power
- 33. My time is better spent generating revenue
- 35. How do measure success ?
- 40. Establish a standardized Community Framework to support virtual teams and communities
- 41. Measure the impact of communties along the business processes
- 42. Establish a social value system to evaluate the value of people, content and communties
- 51. Up to 20% higher project margin
- 53. 80% of projects in AIM KMS: 8’800 Millions
- 54. 15 % average Re-Use: 1’320 Millions
- 57. Ratings
- 59. How to build vibrant communities Scalable Enterprise Architecture Adoption “ What is in it for Me “ Any internal or external community Architecture Methodology Value System Community 1 Community 2 Community n Architecture
- 60. Architecture Methodology Architecture Community 1 Community 2 Community n Value System
- 61. Technical Architecture Community Services Widgets Social Graph
- 62. Architecture If You Build it, Will They Come? Architecture Methodology Value System Community 1 Community 2 Community n
- 63. Methodology Architecture Methodology Value System Community 1 Community 2 Community n Architecture
- 64. Community Methodology MMFI – Make Me Feel Included What is the common cause ? Do you listen to me? Do you understand me? MMFV – Make Me Feel Valued Can I trust you? Do you trust me? Do you value me? How ? WIIFM – What Is In it For Me Can you provide what I need any time, anywhere on any device?
- 65. Value System Architecture Methodology Value System Community 1 Community 2 Community n Architecture
- 67. Who can I trust?
- 68. What is my value?
- 69. What is in it for me?
- 70. Community Equity CONTRIBUTION EQUITY Attachments Wiki Blogs IP SKILLS EQUITY Enterprise User Skills Rating Training PARTICIPATION EQUITY Rate Comment Re-use Tags ROLE EQUITY Business Projects Formal Informal CQ+PQ+SQ+RQ Personal Equity
- 72. Tag Equity Java TQ=30 Ruby TQ=20
- 73. Tag Equity Java TQ=60 Ruby TQ=60
- 74. Tag Equity TQ(Java)=30 TQ(Ruby)=20 TQ(Java)=30 TQ(Ruby)=40 Java TQ=60 Ruby TQ=60
- 77. Expertise and Skills discovery
Editor's Notes
- Main Points: Introduce the disclaimer Questions: None Script: A few words to set context about what we will be talking about….
- CE 2.0 consist of three building block CE 2.0 architecture The architecture is based on reusable web services, standard protocols (Restful, ATOM, WebDAV) and extensible set of web widgets. Community Life cycle Methodology To drive a consistent community model, we creating a standard methodology called “Community in a Box” It describes the tools, roles and psychological dynamics of a community and provides a cook book how to build/sustain and archive measurable communities. Community Equity The objective is to show you the Social Capital and Trust you gain by actively participate in communities
- CE 2.0 consist of three building block CE 2.0 architecture The architecture is based on reusable web services, standard protocols (Restful, ATOM, WebDAV) and extensible set of web widgets. Community Life cycle Methodology To drive a consistent community model, we creating a standard methodology called “Community in a Box” It describes the tools, roles and psychological dynamics of a community and provides a cook book how to build/sustain and archive measurable communities. Community Equity The objective is to show you the Social Capital and Trust you gain by actively participate in communities
- We are implementing this architecture in a phased approach. You might have notices that we already integrated the CE 2.0 Rating/Comment, Tagging and Attachment service (myShare with the August release for Cepedia. In addition we launched the CE2.0 search services which is the first ture mashup service by showing the related document types, tags, people, communities and email alias in a single search result. With CE2.0/CEC we launch the first pilot of the Social network services. Go to surl/ceclive and experience it yourself. Lookup the session content, rate and leave your feedback via session forum. Find your peers on the site and add them as friends...
- CE 2.0 consist of three building block CE 2.0 architecture The architecture is based on reusable web services, standard protocols (Restful, ATOM, WebDAV) and extensible set of web widgets. Community Life cycle Methodology To drive a consistent community model, we creating a standard methodology called “Community in a Box” It describes the tools, roles and psychological dynamics of a community and provides a cook book how to build/sustain and archive measurable communities. Community Equity The objective is to show you the Social Capital and Trust you gain by actively participate in communities
- CE 2.0 consist of three building block CE 2.0 architecture The architecture is based on reusable web services, standard protocols (Restful, ATOM, WebDAV) and extensible set of web widgets. Community Life cycle Methodology To drive a consistent community model, we creating a standard methodology called “Community in a Box” It describes the tools, roles and psychological dynamics of a community and provides a cook book how to build/sustain and archive measurable communities. Community Equity The objective is to show you the Social Capital and Trust you gain by actively participate in communities
- Web 2.0 is a user centric phenomena . People can express themselves through blogs, videos, podcast etc. The community decides what is hot through rating,voting, comments. The community creates a dynamic social value system were good content bubbles up and less interesting content bubbles down.. But how do YOU gain reputation and trust in a virtual world ?
- As part of CE 2.0 we are creating a Community Equity System which shows you to value you generate by actively participating in Online communities. AT CEC we running the first pilot of Community Equity ... How do you participate ? Very simple , go to surl/ceclive and rate for sessions you have visited, provide feedback or adding related content to CEC into your myshare. You will automatically see what Contribution or Participation Equity you have got by going to your myProfle and watch the Personal Equity Widget. Furhermore we have a contest for the most active contributor and participant. You can check the current status on the CEC home page.