Extending Lync to other business units such as the contact center is an easy way to add functionality to your existing Lync environment. We evaluate common pitfalls associated with legacy systems and discuss the benefits of a Lync-native solution that removes system redundancy and high costs. Join Perficient and Clarity as we present how a native solution enables you to simplify administration and decrease costs, without sacrificing on functionality or user experience.

1. Maximizing Your Lync Investment
in the Contact Center

2. About Perficient
Perficient is a leading information technology consulting firm serving clients
throughout North America.
We help clients implement business-driven technology solutions that integrate
business processes, improve worker productivity, increase customer loyalty and
create a more agile enterprise to better respond to new business opportunities.

3. Perficient Profile
•
•
•
•
•
•
•
•
•
•
Founded in 1997
Public, NASDAQ: PRFT
2012 revenue of $327 million
Major market locations throughout North America
•
Atlanta, Austin, Boston, Charlotte, Chicago, Cincinnati, Cleveland, Columbu
s, Dallas, Denver, Detroit, Fairfax, Houston, Indianapolis, Minneapolis, New
Orleans, New York, Northern California, Philadelphia, Southern
California, St. Louis, Toronto, and Washington, D.C.
Global delivery centers in China, Europe and India
~2,000 colleagues
Dedicated solution practices
~85% repeat business rate
Alliance partnerships with major technology vendors
Multiple vendor/industry technology and growth awards

4. Our Solutions Expertise
Business Solutions
Technology Solutions
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Business Intelligence
Business Process Management
Customer Experience and CRM
Enterprise Performance Management
Enterprise Resource Planning
Experience Design (XD)
Management Consulting
Business Integration/SOA
Cloud Services
Commerce
Content Management
Custom Application Development
Education
Information Management
Mobile Platforms
Platform Integration
Portal & Social

5. Our Microsoft Practice

6. Unified Communications Expertise
•
•
•
Two Lync Masters on staff (only 50 in the world)
One of only three partners to be a Office 365 Fast Track
Packaged service offerings focused on:
•
•
•
•
•
•
Office 365
Lync Voice
Experience with on-premise, cloud, and blended deployments
Over 500k cloud users deployed to date
Published O365 book in FY13
Strategic Partnerships with AudioCodes, Dell Software
Group, Clarity Connect, Proofpoint
6

7. Our Speakers
Matt McGillen, Director of Infrastructure at Perficient
With more than 15 years of IT consulting experience focused on
Unified Communications (UC), Matt is responsible for selling and
delivering UC solutions for complex business environments. The
solutions include all components of the Microsoft UC stack with a
focus on Lync.
Craig Reishus, Director of Business Development at Clarity
Craig focuses on Clarity’s Unified Communications Practice
Area, which includes its popular native-Lync contact center
product, Clarity Connect. Craig looks to identify and bring to
market new products and solutions that leverage Microsoft Lync.
He’s worked in the telecommunications and software industries
for 15 years and has extensive experience in the Microsoft
ecosystem.

8. Why Perficient for Lync?

10. Microsoft Unified Communications

11. Lync: Modernizing Communications

12. Why Lync 2013?

14. ABOUT CLARITY
US based software development firm
•
80 employees in North America
•
10 person development team in
Croatia
19 years delivering on the Microsoft
platform
•
Focused on building and deploying
enterprise solutions on the
Microsoft platform

15. CLARITY’S UC PRACTICE AREA
FOCUSED ON
•
Products that natively extend Lync’s capabilities
•
Custom solutions to meet customer specific requirements
•
Built and delivered the developer training kits for OCS, Lync 2010, Lync 2013
and Office 365
Wrote the book on UC Development
(development focused)
Michael Greenlee: Lead UC Architect, Lync
MVP – Developer, Author

16. A SERIES OF FIRSTS
Built first native Lync Contact Center
First to connect Skype in to UCMA endpoint
Built first MS approved hosted audio
conferencing connector for on-prem Lync
Built first product to allow users to manage
inbound federated communications

17. CLARITY CONNECT
FUNCTIONALITY
IVR
Skills Based Routing / ACD
Call Reporting
Call Recording
Screen Pop
Dashboard
Data Dips

18. A SIMPLIFIED APPROACH
LYNC NATIVE
SOLUTION
EASY INSTALL AND
LYNC INTEGRATION
SIMPLIFIED
OPERATIONAL
STRUCTURE
Built on high level
API’s
Functions like another
Lync server role
Monitoring &
management
Call never leaves
Lync. Call delivered to
Lync client.
Simple setup, less
maintenance required
Call control

19. THE TRADITIONAL 7 STEPS

20. CLARITY 4 STEP PROCESS

21. ZERO CLIENT FOOTPRINT

22. OUR CUSTOMERS

23. LICENSING MODEL
On Prem Pricing is derived by the quantity of three variables
Concurrent Channels
Support Agents
Fee is all-inclusive - no separate costs for the number of
call centers
Servers

24. THANKS!
CRAIG REISHUS
Craig.Reishus@claritycon.com
312.863.3415
Connect.claritycon.com

26. Connect with Perficient
Power BI for Office 365:
Using SharePoint to
Deliver Self-Service BI
bit.ly/1hvK3Mi
Microsoft Lync: Integrating
with or Replacing Cisco
bit.ly/1iwTwo2