Presentation from Impact 2014 showing the how product recalls fit into the product shipment lifecycle as well as what needs to happen once a recall is implemented.

1. 29 April 2014
OPTIMIZING A RETAIL DISTRIBUTION CHAIN
FROM CARGO SHIPMENT TO STORE

2. About Perficient
Leading Technology Consulting & Solutions Firm
• Founded in 1997
• 2013 Revenue ~$375M
• Over 2,000 highly-experienced Consultants
• 22 Locations across North America
• 80+% of Revenue from recurring Clients
• Served over 400 Clients in past 12 months
Software Solutions Expertise, including:
• SOA, EAI and BPM
• Enterprise Portals, Content Management & Document
Mgmt
• e-Commerce and Product Information Mgmt
• Business Intelligence/ETL
• Customer Relationship Management
• User Experience/UCD
• Significant Integration Expertise
Key Differentiators
• Focused expertise, lower cost, faster time-to-value
• IT Solutions with Business Focus
• National consultants overlay Local delivery model
• Mature, proven Project Methodology
• Global Development Centers in China & Europe

3. Basic Product shipment lifecycle
• Order Placed
• Product Shipped
Shipment
arrives in Port
• Shipped
• Regional
Distribution center
Distribution
Center • Warehouse
• Online shopping
Store

4. What is a Product Recall?
• CPSC - Consumer Product Safety Commission

5. Why care about your recall Process

6. What needs to happen in 24 hours after a
recall?
• Shutdown your Supply Chain for Product
• Remove from all online vendors
• Cancel all pending orders
• Post a recall poster in every store
• Remove product from the shelves

7. GAPs in the current Process
Gaps Goals
No Visibility or Governance
The new recall process will allow for complete visibility of
the process at any time as well as accountability and audit
trail
Many tasks are manual (Progress unknown, No
notification of completion)
The new recall process will automate certain notifications
and tasks
Limited ability to capture duration-based metrics
The new recall process will capture data at every process
step and provide views into that data via reports and
dashboards
Current business process is ad-hoc (new process each
time)
All parts of the new business process will be visible and
fully defined
Limited ability to verify recalled product is out of the
supply chain
The new recall process will have a way to track inventory
data

8. HOW CAN YOU REACH 3000 STORES and
your Supply Chain Simultaneously?

9. How many groups are involved in a recall?
Recall Teams
Product Compliance Legal
Customer Service Demand Planning
Social Networks Third Party Relations
Customer Experience Merchant Activities
Supply Chain Vending Support
Inventory Planning Merchant Services
Online Operations General Mangers

10. Benefits Of the Solution
Benefits Solution
Visibility or Governance
The new recall process allows for complete visibility
of the process at any time as well as accountability
and audit trail
Automated communication
The new recall process automates certain
notifications and tasks
Captured duration based meteic
The new recall process captures data at every
process step and provide views into that data via
reports and dashboards
4 ways to recall
All parts of the new business process will be visible
and fully defined
Linked into supply chain system
The new recall process have a way to track
inventory data

11. Future of BPM @ Not the worst buy
• BPM/MDM workflows
– Vendor maintenance
– Location Maintenance
• Product Entry –SPSS/ODM/BPM
– Product Compliance data entry
• Marketing BPM/ECM
– Online Operations
– Media Management
• Third Party Resellers BPM/MDM/ECM
• Mobile First

12. For More Information
Thank you for your time today!
• For more information:
– Visit our Perficient / IBM Partner page and learn about all our
capabilities in this area.
– Contact our sales specialist: Meghan Williams
(Meghan.Williams@Perficient.com)

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