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the future is performance-enhancing social hr

                                P. Quake Pletcher
                                19 February 2013




2/25/2013               Confidential Information of Quake LLC   1
Do you have any leaks
in your people investments?




2/25/2013   Confidential Information of Quake LLC   2
Change is not Decelerating!

‘They’re not yours anymore’
      – By 2020, your workforce will be 50% contingent workers


‘The brain drain train is gaining speed’
      – Boomers are retiring @ 10,000 per month


‘Virtual teams up, risky business follows’
      – Up to 70% of virtual teams fail to meet expectations




2/25/2013                    Confidential Information of Quake LLC   3
peeqMe Accelerates Adaptation



                           Social HR




            How not What               Anyone, Anywhere, Anytime




2/25/2013                        Confidential Information of Quake LLC   4
2013 Top Priorities
            Business Leaders                     Human Resources



                        People and Talent Management




            51%             Leadership Development                56%


            44%            Employee Engagement                    51%


            47%            Employee Development                   46%


            55%   Improve Team Performance                        36%

                                                                        Source: McLean and Company
2/25/2013                 Confidential Information of Quake LLC                              5
Where there is a mismatch between effectiveness and priority
               Priorities x Effectiveness
levels, diagnose which areas require more of your attention

    High Priority                                                     Leadership development


                                                                                   Employee engagement

                                                            Employee development
   Improve                               Talent pipeline                                                                                                Leverage
                                                                               Management development

                                                           Succession planning                  HR-Business alignment
                                                                                                                                Compliance with labor
                                              Team performance                         Performance appraisals                    laws & regulations
                                                                                                   HR strategy development
                                         HR metrics & reporting Workforce planning

        Priority                Coaching & mentoring                                  Talent selection criteria
                                             Employee communication                      HR technology
                                               & stakeholder mgmt
                                                                                             Compensation structures
                                                       Employer branding
                                                                                                    Organization structure
                                                                                                                             HR policies & procedures
                                                Rewards & recognition
                                                                                    On-boarding programs

                                                 Manager interviewing skills


   Evaluate                                                                                                                                             Maintain
                                                                           Variable pay plans

    Low Priority
                    Not                                                                                                                   Highly
                    Effective                                        Effectiveness                                                     Effective



                                                                                                                                                Source: McLean and Company
                                                                                                                                         McLean & Company         49
2/25/2013                                           Confidential Information of Quake LLC                                                                            6
peeqMe for Now and the Future
              HR Respondents: Projected Growth for each trend

                                                                  Gamification                                                260%     Gamification is
                                                               Stay interviews                            138%                         the highest
                                            High potential employee programs                       97%
                                                                                                                                       scoring emerging
                                                                                                                                       trend for growth
                                       Planning for baby boomer retirement                         94%
                                                                                                                                       in 2013.
                                       Social recognition/ collaboration tools                     90%

                                                       Engaging generation Y                   80%

                                                 Long-term incentives for non-…                80%

                                                       Talent mobility strategy              59%

                                            Results-oriented work environment            56%

                                                     Agile performance mgmt              51%

                                                           Wellness initiatives         41%

                                                           Managing diversity           40%
                                                                                                                                 The trends with the
                                                  Flexible work arrangements            38%                                      highest
                  2012 Current                      Social media for recruiting         38%                                      implementation rate
              Implementation Rate:
                                             Globalization of HR as a function          37%
                                                                                                                                 will continue to grow
                 Low Implementation
                 (<10% implemented)
                                                                                                                                 at over 30% in 2013.
                                                                    E-learning         35%
                 Medium Implementation
                 (10% to 20% implemented)       Corporate social responsibility        31%
                 High Implementation                                              0%   50%    100%       150%   200%   250%    300%
                 (≥20%)  implemented
                                                               Projected Growth for Each Trend
                                                                                                                                            Source: McLean and Company

                                                                                                                                      McLean & Company     23

  HR Respondents (Business Relative Rank)                  In Planning                 Growth Areas                    peeqMe Solution

  High Potential Employee Program (2)                      38%                         97%                             Coach Upward

  Stay interview (7)                                       24%                         138%                            Engage/Retain Support

  Social recognition/ Collaboration tools (5)              24%                         90%                             Improve Team Chemistry/Performance

  Planning for Boomer Retirement (6)                       22%                         94%                             Knowledge Transfer

  Engaging Gen Y (3)                                       23%                         80%                             Open, Connected, Mobile Feedback

  Talent Mobility (1)                                      25%                         59%                             Effective Assignment, Parachuting

  Managing Diversity (4)                                   21%                         40%                             Promote Innovation, Avoid Storms

2/25/2013                                                 Confidential Information of Quake LLC                                                                          7
Fast Facts and Figures
    A Better Way
                                            Employee Engagement:
                                 Up to 70% of employees are disengaged from their job
                     Daily strength focused employees are 6x more likely to be engaged in their jobs




                                               Team Performance:
                                    Up to 70% of teams are fail to meet expectations
                     High performing teams are marked by a 6:1 positive to negative feedback ratio



                                          Developmental Feedback:
                          Most business processes collect feedback annually from 2-3 sources
                                   Reliable feedback should have at least 10 sources



2/25/2013                         Confidential Information of Quake LLC                                8
peeqMe Mobile App
                        Innate                                                      Intention
peeqMe focuses on the natural                                                       peeqMe allows users to identify behaviors
preferences/strengths for individuals                                               and values they intend to display.


                                                                                    Corporations do an excellent job of
Over $2B per year is spent on leadership,                                           capturing “What” people did, but struggle
behavior, and personality assessments                                               to capture “How” employees accomplish
                                                                                    their work objectives.


                                                                                    peeqMe permits users to upload
peeqMe provides a simple profile based
                                                                                    corporate behaviors/competencies, and
on the most popular assessments
                                                                                    values.


                                                                                    Users can give and get input at the point
Users have access through the peeqMe
                                                                                    of experience for review later with
mobile app
                                                                                    mentors or managers.




  2/25/2013                                 Confidential Information of Quake LLC                                          9
Development:
Leaders and
Employees
1. High Potentials
•   Coach Upward
Fresh, frequent feedback




2. Boomer Retirement
•   Transfer Knowledge
Facilitate mentoring relationships




3. Talent Mobility
•    Assign to Projects Effectively
Follow-me mobile app, flows with
talent




2/25/2013                             Confidential Information of Quake LLC   10
Engagement:
Employees and Teams
1. Social Recognition/Collaboration
• Better Team, No Silos
Teammates ‘catch each other doing
good’, use talent smarter


2. Engage Gen Y
• Open, Connected, Me-focused
Mobile app, networked and
individualized


3. Manage Diversity
• Promote Innovation, Avoid Storms
‘Read the Room’ with Group views
of strengths, style.



4. Stay Interviews
• Support Engaged Discussions
Use behavior based history for
discussion starters.



2/25/2013                             Confidential Information of Quake LLC   11
Implementation: How used
Organizational uses are member driven, bottoms up

      Personal Access                      Booster Access                         Corporate Access




• No access to natural strengths     • Selected access to natural             • Access is granted by user to
  or style except to self              profile                                  organization to see de-identified
• Keeps “book in hand,” not          • Supports external coaching and           data for meta analysis and
  locked up, for personal              mentoring from trusted                   reporting purposes
  reflection and user-driven           relationships                          • Access may be granted by user
  growth                             • Permits insights to selected             to organization to see identified
• Joins the network for feedback       individuals on a need to know            data for specific analytics and
  giving, seeing profiles, getting     basis, such as working teams or          reporting, including:
  org values/behavior feedback         management                               • Talent identification
                                                                                • Early interventions
                                                                                • User-specific support/training.
2/25/2013                             Confidential Information of Quake LLC                                         12
Implementation: How spread
peeqMe works a little differently for the enterprise




  Open                          Organic                              Observe                      Opportunistic
  • No silos, extend open       • Allow teams and                    • Actively observe how the   • Support and encourage
    invitation                    individuals chances to               tool plays out               experimentation
  • Customers, Partners, Per      share                              • Analyze what works for     • Cherry-pick best
    sonal & Professional        • This is “how” we work, let           your organization            practices and highlight
    mentors, Vendors, etc         it flow                                                           super users
  • Incentivize participation   • Seed with paid
                                  assessment support




2/25/2013                                  Confidential Information of Quake LLC                                              13
Action Steps
• Sign-up for beta release in Spring 2013 at
  www.peeqme.me… It’s FREE!!!
• Extend invitation to early adopter cohorts
  within your organization
• Organizations with 20+ beta participants will
  receive free corporate features until 2015.
• Participate in development webinars to
  provide feedback, request features, and help
  prioritize development

2/25/2013        Confidential Information of Quake LLC   14

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Social HR: Leadership Development and Employee Engagement

  • 1. the future is performance-enhancing social hr P. Quake Pletcher 19 February 2013 2/25/2013 Confidential Information of Quake LLC 1
  • 2. Do you have any leaks in your people investments? 2/25/2013 Confidential Information of Quake LLC 2
  • 3. Change is not Decelerating! ‘They’re not yours anymore’ – By 2020, your workforce will be 50% contingent workers ‘The brain drain train is gaining speed’ – Boomers are retiring @ 10,000 per month ‘Virtual teams up, risky business follows’ – Up to 70% of virtual teams fail to meet expectations 2/25/2013 Confidential Information of Quake LLC 3
  • 4. peeqMe Accelerates Adaptation Social HR How not What Anyone, Anywhere, Anytime 2/25/2013 Confidential Information of Quake LLC 4
  • 5. 2013 Top Priorities Business Leaders Human Resources People and Talent Management 51% Leadership Development 56% 44% Employee Engagement 51% 47% Employee Development 46% 55% Improve Team Performance 36% Source: McLean and Company 2/25/2013 Confidential Information of Quake LLC 5
  • 6. Where there is a mismatch between effectiveness and priority Priorities x Effectiveness levels, diagnose which areas require more of your attention High Priority Leadership development Employee engagement Employee development Improve Talent pipeline Leverage Management development Succession planning HR-Business alignment Compliance with labor Team performance Performance appraisals laws & regulations HR strategy development HR metrics & reporting Workforce planning Priority Coaching & mentoring Talent selection criteria Employee communication HR technology & stakeholder mgmt Compensation structures Employer branding Organization structure HR policies & procedures Rewards & recognition On-boarding programs Manager interviewing skills Evaluate Maintain Variable pay plans Low Priority Not Highly Effective Effectiveness Effective Source: McLean and Company McLean & Company 49 2/25/2013 Confidential Information of Quake LLC 6
  • 7. peeqMe for Now and the Future HR Respondents: Projected Growth for each trend Gamification 260% Gamification is Stay interviews 138% the highest High potential employee programs 97% scoring emerging trend for growth Planning for baby boomer retirement 94% in 2013. Social recognition/ collaboration tools 90% Engaging generation Y 80% Long-term incentives for non-… 80% Talent mobility strategy 59% Results-oriented work environment 56% Agile performance mgmt 51% Wellness initiatives 41% Managing diversity 40% The trends with the Flexible work arrangements 38% highest 2012 Current Social media for recruiting 38% implementation rate Implementation Rate: Globalization of HR as a function 37% will continue to grow Low Implementation (<10% implemented) at over 30% in 2013. E-learning 35% Medium Implementation (10% to 20% implemented) Corporate social responsibility 31% High Implementation 0% 50% 100% 150% 200% 250% 300% (≥20%)  implemented Projected Growth for Each Trend Source: McLean and Company McLean & Company 23 HR Respondents (Business Relative Rank) In Planning Growth Areas peeqMe Solution High Potential Employee Program (2) 38% 97% Coach Upward Stay interview (7) 24% 138% Engage/Retain Support Social recognition/ Collaboration tools (5) 24% 90% Improve Team Chemistry/Performance Planning for Boomer Retirement (6) 22% 94% Knowledge Transfer Engaging Gen Y (3) 23% 80% Open, Connected, Mobile Feedback Talent Mobility (1) 25% 59% Effective Assignment, Parachuting Managing Diversity (4) 21% 40% Promote Innovation, Avoid Storms 2/25/2013 Confidential Information of Quake LLC 7
  • 8. Fast Facts and Figures A Better Way Employee Engagement: Up to 70% of employees are disengaged from their job Daily strength focused employees are 6x more likely to be engaged in their jobs Team Performance: Up to 70% of teams are fail to meet expectations High performing teams are marked by a 6:1 positive to negative feedback ratio Developmental Feedback: Most business processes collect feedback annually from 2-3 sources Reliable feedback should have at least 10 sources 2/25/2013 Confidential Information of Quake LLC 8
  • 9. peeqMe Mobile App Innate Intention peeqMe focuses on the natural peeqMe allows users to identify behaviors preferences/strengths for individuals and values they intend to display. Corporations do an excellent job of Over $2B per year is spent on leadership, capturing “What” people did, but struggle behavior, and personality assessments to capture “How” employees accomplish their work objectives. peeqMe permits users to upload peeqMe provides a simple profile based corporate behaviors/competencies, and on the most popular assessments values. Users can give and get input at the point Users have access through the peeqMe of experience for review later with mobile app mentors or managers. 2/25/2013 Confidential Information of Quake LLC 9
  • 10. Development: Leaders and Employees 1. High Potentials • Coach Upward Fresh, frequent feedback 2. Boomer Retirement • Transfer Knowledge Facilitate mentoring relationships 3. Talent Mobility • Assign to Projects Effectively Follow-me mobile app, flows with talent 2/25/2013 Confidential Information of Quake LLC 10
  • 11. Engagement: Employees and Teams 1. Social Recognition/Collaboration • Better Team, No Silos Teammates ‘catch each other doing good’, use talent smarter 2. Engage Gen Y • Open, Connected, Me-focused Mobile app, networked and individualized 3. Manage Diversity • Promote Innovation, Avoid Storms ‘Read the Room’ with Group views of strengths, style. 4. Stay Interviews • Support Engaged Discussions Use behavior based history for discussion starters. 2/25/2013 Confidential Information of Quake LLC 11
  • 12. Implementation: How used Organizational uses are member driven, bottoms up Personal Access Booster Access Corporate Access • No access to natural strengths • Selected access to natural • Access is granted by user to or style except to self profile organization to see de-identified • Keeps “book in hand,” not • Supports external coaching and data for meta analysis and locked up, for personal mentoring from trusted reporting purposes reflection and user-driven relationships • Access may be granted by user growth • Permits insights to selected to organization to see identified • Joins the network for feedback individuals on a need to know data for specific analytics and giving, seeing profiles, getting basis, such as working teams or reporting, including: org values/behavior feedback management • Talent identification • Early interventions • User-specific support/training. 2/25/2013 Confidential Information of Quake LLC 12
  • 13. Implementation: How spread peeqMe works a little differently for the enterprise Open Organic Observe Opportunistic • No silos, extend open • Allow teams and • Actively observe how the • Support and encourage invitation individuals chances to tool plays out experimentation • Customers, Partners, Per share • Analyze what works for • Cherry-pick best sonal & Professional • This is “how” we work, let your organization practices and highlight mentors, Vendors, etc it flow super users • Incentivize participation • Seed with paid assessment support 2/25/2013 Confidential Information of Quake LLC 13
  • 14. Action Steps • Sign-up for beta release in Spring 2013 at www.peeqme.me… It’s FREE!!! • Extend invitation to early adopter cohorts within your organization • Organizations with 20+ beta participants will receive free corporate features until 2015. • Participate in development webinars to provide feedback, request features, and help prioritize development 2/25/2013 Confidential Information of Quake LLC 14

Editor's Notes

  1. How we work matters