21. “Think about what it means to improve just 1% per day and build
upon that every single day.
Doing so has a dramatic effect and will make us 37x better, not
365% (3.65x) better at the end of the year.
Wake up every day and ask yourself not only what is the 1%
improvement I can change to make Zappos better, but also what is
the 1% improvement I can change to make myself better
personally and professionally – because we, Zappos, can’t grow
unless we as individual people grow too.”
ZAPPOS 2009 ALL COMPANY
HOLIDAY MEMO
Wednesday, May 1, 13
22. “Think about what it means to improve just 1% per day and build
upon that every single day.
Doing so has a dramatic effect and will make us 37x better, not
365% (3.65x) better at the end of the year.
Wake up every day and ask yourself not only what is the 1%
improvement I can change to make Zappos better, but also what is
the 1% improvement I can change to make myself better
personally and professionally – because we, Zappos, can’t grow
unless we as individual people grow too.”
ZAPPOS 2009 ALL COMPANY
HOLIDAY MEMO
Alfred Lin, Zappos CFO
Wednesday, May 1, 13
23. TURN A DAILY 5K
INTO A DAILY 10K
Wednesday, May 1, 13
30. (Problem + Epiphany) x HUSTLE
37 + Support or Luck Element
= Something Awesome.
=
Wednesday, May 1, 13
31. (Problem + Epiphany) x HUSTLE
37 + Support or Luck Element
= Something Awesome.
(Solve Email + Huge Opportunity) x HUSTLE
=
Wednesday, May 1, 13
32. (Problem + Epiphany) x HUSTLE
37 + Support or Luck Element
= Something Awesome.
(Solve Email + Huge Opportunity) x HUSTLE
37 + $27.6 MM +Techstars
=
Wednesday, May 1, 13
33. (Problem + Epiphany) x HUSTLE
37 + Support or Luck Element
= Something Awesome.
(Solve Email + Huge Opportunity) x HUSTLE
37 + $27.6 MM +Techstars
=
Wednesday, May 1, 13
34. (Problem + Epiphany) x HUSTLE
37 + Support or Luck Element
= Something Awesome.
(Solve Email + Huge Opportunity) x HUSTLE
37 + $27.6 MM +Techstars
=
Wednesday, May 1, 13
35. (Problem + Epiphany) x HUSTLE
37 + Support or Luck Element
= Something Awesome.
(Solve Email + Huge Opportunity) x HUSTLE
37 + $27.6 MM +Techstars
=
Wednesday, May 1, 13
36. (Problem + Epiphany) x HUSTLE
37 + Support or Luck Element
= Something Awesome.
(Solve Email + Huge Opportunity) x HUSTLE
37 + $27.6 MM +Techstars
=
Wednesday, May 1, 13
37. Delivering Email at Scale!
70,000+ Enterprise and
SMB customers
Sending 7 billion emails
per month
Customers in less than 4Years
Emails a Month
130.000
9 billion
Countries that we sell to
131
Wednesday, May 1, 13