3. COMMUNICATION
COMMUNICATION is defined is the
activity of conveying information
through the exchange of thoughts,
messages or information, as by
speech ,visuals, signals, writing or
behavior.
In an unpublished interview,
S.F.SCUDDER clarified the concept-all of
the leaving communicates through
movements, sounds, reactions, physical
changes,gestures,languages,breath,colo
r transformation etc.
Examples-crying of child, browning of
leaf
5. GOALS OF COMMUNICATION
• To get and give information
• To ensure understanding
• To convince someone
EFFECTIVE COMMUNICATION
• It is the result of information sharing,
which is interpreted between multiple
people and acted in a desired way.
• It ensure the messages are not distorted
during communication process & also
maintain the effect of the message.
• When desired effect is not
achieved,factors such as barriers are
explored
6. Types of Communication
(Based on channel)
Verbal Non Verbal
WrittenOral
• Speech
• Video
• Radio
• Televiso
n
• Telepho
nic
convers
ation
• Email
• Letters
• Report
• memo
• Gestures
• Body language
• Postures
• Tone of voice
• Facial expression
8. Non Verbal communication
Smile:
It Says a thousand words!!
Oral or non oral messages expressed by other than
linguistic means
55% of all communication is non-verbal
11. Prevent sending and receiving message, causing
communication to be limited
or completely failed
12. Types of barriers to communication
Physical/environmental
barriers
Semantic barriers
Personal barriers
13. Physical/environmental barriers
Barriers due to nature of
environment like
background noise , poor
lighting or an environment
which is too hot or cold
Physical barriers are:
-NOISE - noise in a factory; external disturbance in telecom
fa-cilities; poor writing; bad photo-copies; etc.
-TIME AND DISTANCE - if telecom and network facilities are
not available; people working in different shifts; faulty seating
arrangement in the hall; etc,
16. How to overcome
communication barriers ?
• Taking the receiver more seriously
• Crystal clear message
• Delivering messages skillfully
• Focusing on the receiver
• Using multiple channels to communicate instead of relying on
one channel
• Ensuring appropriate feedback
• Be aware of your own state of mind/emotions/attitude
17. Conclusion
The non-verbal language makes up
55% of how we communicate in face-
to-face interactions and 38% of our
message through our voice
(tone,pitch,and so on) , with as little as
7% through the words we say.
-Albert Mehrabian
