1. Paul J. Scoptur Milwaukee, Wisconsin Effective Communication: Words That Work

4. It’s Not What You Say It’s What People Hear

5. Rules for Effective Communications

13. Rule #3: Establish Credibility

14. Rule #3: Establish Credibility

18. Rule #3: Establish Credibility

23. Rule #6: Sound and Texture Matter

24. Rule #6: Sound and Texture Matter

27. Rule #8: Use Visuals

28. Rule #8: Use Visuals

32. Compared to what Normal Heart

33. Compared to what Patient’s Heart Normal Heart

35. Compared to what

36. Compared to what

38. Compared to what Normal Joint Dislocated Shoulder Artificial Joint

39. Rule #9: Ask Questions

40. Rule #9: Ask Questions

41. Rule #9: Ask Questions

42. Rule #9: Ask Questions

45. Rule #10: Explain

46. Rule #10: Explain

55. Final Rule: Speak Inspirationally

56. Final Rule: Speak Inspirationally

57. Final Rule: Speak Inspirationally

58. Final Rule: Speak Inspirationally

59. Thank you

61. “ If you always do what you’ve always done, you’ll always get what you’ve always got.”