Ite pc v40_chapter9

© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public
ITE PC v4.0
Chapter 9 1
Chapter 9: Security
IT Essentials: PC Hardware and Software v4.0

ITE PC v4.0
Chapter 9 2© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public
Purpose of this Presentation
 List of chapter objectives
 Overview of the chapter contents, including
student worksheets
student activities
some potential student misconceptions
 Reflection/Activities for instructors to complete to
prepare to teach
 Additional resources
To provide to instructors an overview of Chapter 9:

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Chapter 9 Objectives
 9.1 Explain why security is important
 9.2 Describe security threats
 9.3 Identify security procedures
 9.4 Identify common preventive maintenance
techniques for security
 9.5 Troubleshoot security

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Chapter 9 Worksheets and Activity
 9.1 Worksheet: Security Attacks
 9.2.1 Worksheet: Third-Party Anti-Virus Software
 9.2.3 Activity: Adware, Spyware, and Grayware
 9.4.2 Worksheet: Operating System Updates
 9.5.6 Worksheet: Gather Information from the
Customer

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The Importance of Security
 Private information,
company secrets, financial
data, computer equipment,
and items of national
security are placed at risk if
proper security procedures
are not followed.
 A technician’s primary
responsibilities include data
and network security.

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Security Threats
Types of attacks to computer security:
 Physical
Theft, damage, or destruction to computer equipment.
 Data
Removal, corruption, denial of access, unauthorized access, or
theft of information.
Potential threats to computer security:
 Internal threats
Employees can cause a malicious threat or an accidental
threat.
 External threats
Outside users can attack in an unstructured or structured way.

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Viruses, Worms, and Trojan Horses
 A computer virus is software code that is deliberately
created by an attacker. Viruses may collect sensitive
information or may alter or destroy information.
 A worm is a self-replicating program that uses the
network to duplicate its code to the hosts on the network.
At a minimum, worms consume bandwidth in a network.
 A Trojan horse is technically a worm and is named for its
method of getting past computer defenses by pretending
to be something useful.
 Anti-virus software is designed to detect, disable, and
remove viruses, worms, and Trojan horses before they
infect a computer.

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Web Security
Attackers may use any of these tools to install a program
on a computer.
 ActiveX
Controls interactivity on web pages
 Java
Allows applets to run within a browser
Example: a calculator or a counter
 JavaScript
Interacts with HTML source code to allow interactive web
sites
Example: a rotating banner or a popup window

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Adware, Spyware, and Grayware
 Typically installed without the user’s knowledge, these
programs collect information stored on the computer,
change the computer configuration, or open extra
windows on the computer and all without the user’s
consent.

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Denial of Service (DoS)
 Prevents users from accessing normal services
 Sends enough requests to overload a resource or even
stopping its operation
 Ping of Death is a series of repeated, larger than
normal pings intended to crash the receiving computer
 E-mail Bomb is a large quantity of bulk e-mail
that overwhelms the e-mail server preventing users
from accessing e-mail
 Distributed DoS is an attack launched from many
computers, called zombies

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Spam and Popup Windows
Use anti-virus software, options in e-mail software, popup
blockers, and common indications of spam to combat
these.
 Spam is unsolicited email
that can be used to send
harmful links or deceptive
content.
 Popups are windows that
automatically open and
are designed to capture
your attention and lead
you to advertising sites.

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Social Engineering
 Never give out a
password
 Always ask for the ID of
the unknown person
 Restrict access of
unexpected visitors
 Escort all visitors
through the facility

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TCP/IP Attacks
TCP/IP is used to control all Internet communications.

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Computer Disposal and Recycling
 Erase all hard drives, then use a third-party tool to fully
erase all data.
 The only way to fully ensure
that data cannot be recovered
from a hard drive is to carefully
shatter the platters with a
hammer and safely dispose of
the pieces.
 To destroy software media
(floppy disks and CDs), use
a shredding machine designed
for shredding these materials.

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Security is Strengthened in Layers

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Security Policy
Questions to answer in writing a local security policy:
 What assets require protection?
 What are the possible threats?
 What should be done in the event of a security
breach?

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Protecting Equipment
Since stealing the whole PC is the easiest way to steal
data, physical computer equipment must be secured.
 Control access to facilities
 Use cable locks
 Lock telecommunication rooms
 Use security screws
 Use security cages around
equipment
 Label and install sensors on
equipment

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Protecting Data
Methods of securing data:
 Password protection
 Data encryption
 Port protection
 Data backups
 File system security

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Levels of Wireless Security

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Installing Updates and Patches
A technician recognizes when new updates and patches
are available and knows how to install them.

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Updating Protection Programs
Launch
protection
program
Run a
scan
Click
update
button
Manually
treat or
delete
Schedule future
automatic
updates and
scans
Need to
manuall
y treat
or
delete?
Review
scan
report
Create a
restore
point
Yes
No

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Operating System Updates and Patches
Check for
updates
Install
update
Download
updates
Restart
computer
Test all aspects to
ensure the update has
not caused issues
Prompte
d to
restart?
Create a
restore
point
Yes
No

ITE PC v4.0
Step 1 Gather data from the customer
Step 2 Verify the obvious issues
Step 3 Try quick solutions first
Step 4 Gather data from the computer
Step 5 Evaluate the problem and implement the solution
Step 6 Close with the customer
Troubleshooting Process

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1. Gather Data from the Customer
 Customer information
Company name, contact name, address, phone number
 Computer configuration
Protection software, OS, network environment, connection type
 Description of problem
Open-ended questions
What changes were made to the security settings?
Closed-ended questions
Are the protection software signature files up-to-date?

ITE PC v4.0
2. Verify the Obvious Issues
Examine the most obvious causes of a problem.
 A visual inspection can resolve some issues.
Broken locks, signs of tampering, missing equipment
 Has an attacker accessed the equipment?
Unfamiliar login address in login windows, unexplained entries
in system security logs, missing or additional patch cords
 Wireless network issues
Changes in access point configuration, unexplained
connections in the access point status display

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3. Try Quick Solutions First
 Check that all cables are connected to the proper locations
 Unseat and then reconnect cables and connectors
 Reboot the computer or network device
 Login as a different user
 Check that the anti-virus and spyware signature files are up-
to-date
 Scan computer with protection software
 Check computer for the latest OS patches and updates
 Disconnect from the network
 Change your password

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4. Gather Data from the Computer
 Third-party software, such as anti-virus and anti-
spyware applications, can report on the files that have
been infected.
 There are several tools available in the operating
system that a technician can use:
Verify that the signature file is current.
Check the security software log file for entries.
Task Manager is used to check for unknown applications that
are running.

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5. Evaluate Problem & Implement Solution
1. Evaluate the information gathered from the
customer and from the laptop
2. Determine possible solutions
3. Implement the best solution
4. If a proposed solution doesn’t correct the problem,
reset the computer back to the original state and try
another proposed solution.
NOTE: Never ask a customer to reveal a password.

ITE PC v4.0
6. Close with the Customer
 Discuss with customer the solution implemented.
 Have customer verify problem is solved.
 Provide all paperwork to customer.
 Document steps of solution in work order and in
technician’s journal.
 Document components used in repair.
 Document time spent to resolve the problem.

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Common Problems and Solutions
Problem Symptom Possible Solution
A computer runs updates and requires
rebooting at inconvenient times.
Set Windows Automatic Update to run
daily at a convenient time, such as
lunchtime.
A wireless network is compromised even
though 64-bit WEP encryption is in use.
Upgrade to 128-bit WEP security, WAP, or
EAP-Cisco security.
A stolen laptop is returned by the police.
It is no longer needed by the user.
After recovering any sensitive data,
destroy the hard drive and recycle the
computer.
A user complains that his system is
receiving hundreds or thousands of junk
e-mails daily.
This may be a denial of service attack. At
the e-mail server, filter out e-mail from the
sender.
A printer repair person no one
remembers seeing before is observed
looking under keyboards and on
desktops.
Contact security or police. Advise users
never to hide passwords near their work
area.

ITE PC v4.0
Chapter 9 Summary
Following proper security procedures will protect computers
and network equipment, and the data they contain, from
physical danger such as fire and theft, as well as from
loss and damage by employees and attackers.
 Security threats can come from inside or outside of an
organization.
 Viruses and worms are common threats that attack data.
 Develop and maintain a security plan to protect both data
and physical equipment from loss.
 Keep operating systems and applications up to date and
secure with patches and service packs.

ITE PC v4.0
Instructor Training
Activities

ITE PC v4.0
Activities for Instructor Training
1. Take the Quiz provided in Chapter 9 course content.
2. Conduct Internet research to pre-screen online
resources for students to use in completing the
following student worksheets:
9.1 Worksheet: Security Attacks
9.2.1 Worksheet: Third-Party Anti-Virus Software
9.4.2 Worksheet: Operating System Updates
3. Brainstorm a list of at least 4 additional
troubleshooting scenarios to provide students more
opportunities to practice this skill.
For an example, refer to the student worksheet, 9.5.2 Gather
Information from the Customer.

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Instructor Training Discussion
 Share with the other instructors the list of online
resources found that students might use in completing
the research activity worksheets.
 Share with the other instructors the list of additional
troubleshooting scenarios.
 Participate in a role-playing activity of one of the
troubleshooting scenarios.
 Following the role-playing activity, discuss the different
ways you might incorporate role-playing activities into
your classroom. Share ideas of how to make the
student successful in these activities.

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Additional Resources
 Whatis?com: IT Encyclopedia and Learning Center
http://whatis.com
 TechTarget: The Most Targeted IT Media http://techtarget.com
 ZDNet: Tech News, Blogs and White Papers for IT Professionals
http://www.zdnet.com
 HowStuffWorks: It's Good to Know
http://computer.howstuffworks.com
 CNET.com http://www.cnet.com
 PC World http://www.pcworld.com
 ComputerWorld http://www.computerworld.com
 WIRED NEWS http://www.wired.com
 eWEEK.com http://www.eweek.com

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Q and A

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