Very few companies in Romania really understand the importance of good customer service. They may use words like customer service excellence; quality etc but there is a void between words and reality. Without this your company may not survive long term as the more astute managers will use this as a key weapon to steal your customers. FREELANCE TRAINING IS THE ANSWER

1. Customer Service Etiquette & Protocol Mystery Shopper Alina Laura Radu Freelance Trainer & Customer Service Expert

7. Customer Service Attitude Lunch breaks / coffee breaks Other requirements Video projector Flip chart or white board & markers Video player Handouts Glue, cutter, pens Necessary equipment and utensils Client’s location or external site Venue Everyone within an organization, who needs to have the ability to make a positive impact on customer relations. Participants Monday till Sunday 10.00 am – 5.00 pm Course days & Timings According to the number of training days, equipment, utensils & other requirements Course fee Basic (One day- 7h) or Advanced (Two days 14 h) (optional) Course duration Customer Service Attitude Course name

10. Etiquette & Protocol Lunch breaks / coffee breaks Other requirements Video projector Flip chart or white board & markers Video player Handouts Glue, cutter, pens Necessary equipment and utensils Client’s location or external site Venue Businessman, Professionals, Individuals seeking self improvement, Children & Young Adults Participants Monday till Sunday 10.00 am – 5.00 pm Course days & Timings According to the number of training days, equipment, utensils & other requirements Course fee Basic (One day- 7h) or Advanced (Two days 14 h) (optional) Course duration Etiquette & Protocol Course name

14. Mystery Shopper

20. Some Clients and Partners