Slides for National Graduate School's HSM 700 course, Principles and Applications in Homeland Security and Defense. Module 4.

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2. HSM 700bl – Principles and Applications in Homeland Security & Defense Module 4: This material is protected by United States copyright laws. You must treat this publication like any other proprietary material. No part of this material may be copied, photocopied, reproduced, translated, or reduced to any electronic medium by individuals or organizations outside of the National Graduate School without prior written consent from the National Graduate School. For information, please call 800.838.2580 or visit www.ngs.edu . HS&D Performance Measures & Targets & QSM Applications (Benchmarking, HS&D Six Sigma Analysis, HS&D Metric Development), HS&D Intra-agency Cooperation, Coordination, Communication & Measuring Success

3. Process of the Benchmarking Class Understand “process” of benchmarking: Secondary vs. Primary; Internal vs. External; Strategic, and Operational “ Fast Cycle Benchmarking” Organize for benchmarking, plan for secondary benchmarking; using library and electronic resources and APA Style; Benchmarking Code of Conduct Complete Secondary Benchmarking, Review Integron case study; design data collection instrument Reach out; Apply “Creative Benchmarking;” Continued planning for benchmarking Present plan for Primary Benchmarking Module1 Module 2 Module 3 Module 4 Module5 and beyond

9. NGS Model for Benchmarking… Strategic planning Continuous process improvement efforts Operations performance review Observations of other companies spur ideas 1.0 Launch Investigations into Possibilities 2.0 Organize for Benchmarking 4.0 Assimilate the Information 5.0 Act on the Information Define the opportunity or problem Select the project team Set expectations Target the process or the function Identify customers’ needs Analyze process flow and metrics Enlist sponsors and mgmt support Identify process inputs and outputs Develop hypotheses to investigate by benchmarking Conduct secondary benchmarking 3.0 Reach Out Collect baseline data Determine performance measures of interest Develop plan for collecting primary data Select organization to benchmark Analyze the secondary data Analyze the primary data Compare performance levels, present and future Target new performance levels and compare to earlier objectives Analyze processes and practices of partner organization Develop recommendations for change Seek agreement among all involved in the changes Plan the implementation Implement Monitor and adjust as needed Drivers Benchmarking Team Charter Deliverables Full benchmarking plan Comparative analysis Recommended improvement Implementation Initiation team operates here Benchmarking project team operates here Conduct primary benchmarking Develop survey or interview guide

15. What does it look like? + - Issue: _____________________

27. Building a Performance Measurement System

35. Lean Six Sigma Processes

36. LSS & Security Processes

47. MITRE Multi-Agency Full Readiness Model

48. MITRE Multi-Agency Full Readiness Model: Operational Coordination

49. MITRE Multi-Agency Full Readiness Model: Operational Cooperation

50. MITRE Multi-Agency Full Readiness Model: Operational Collaboration

51. MITRE Activity Readiness Model

59. Please Complete the Blackboard Requirements for This Module Before Moving to Module Five