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nokia customer feedback form made by paramesh
1. CUSTOMER FEEDBACK FORM: NOKIA MOBILE PHONE
Declaration: I hereby declare that the information collected here will not be used for any commercial purpose
but solely used for academic & learning purpose in a right way with due respect for your privacy and security.
Your Name : _____________________________________________________
Gender: M[] F[] (Tick your choice)
Occupation: student [ ] business [ ] employed [ ] self employed [ ] others plz specify: _____________
No Of Dependants in family:
Age: 18 - 23yrs [ ] 24 - 28yrs [ ] above 28yrs [ ]
Annual Family income: less than 2 lakh [ ] 2-5 lakh [ ] 5-8 lakh [ ] 8-10 lakh [ ] above 10 lakh[ ]
Email: ______________________________________________
Contact No: ______________________________________________
Present Address: _______________________________________________
_______________________________________________
Village[ ] or town [ ]: _______________________________________________
1. Are you a mobile phone user, if so which mobile handset you are using ?
No [ ] yes[ ] plz specify_______________________
2. which type of mobile phone would you like to buy/use?(tick your choice)
[ ] Smart Phone - high specification phones that operate like miniature computers.
[ ] Music Phones -have a good audio player & enough memory to hold a reasonable amount of songs
[ ] Camera Phones - phones come with a built in camera.
[ ] 3G Phones -designed to work on 3G system, gives faster communication & browsing speed.
[ ] Dual/multiple Sim phones (CDMA/GSM/3G enabled)
[ ] Integration of all above [ ]Others, plz specify ____________________________
3. which brand do you prefer most among below:_________________ (mention here) and why
because..____________________________________________________________________________
Not a brand loyal to any one [ ] (tick only if applicable) Others(plz specify on above blank)
Apple iPhone Sony Ericsson Motorala LG Nokia O2
Blackberry Samsung Google Alcatel Micromax LG
Spice Max Lava Videocon Intex
2. 4. Give numbering in the order of importance of following features/facilities for you.most
important will be 1 followed by least important2,3 ,4 and so on.Any unwanted feature can be left
blank.
a. Design(1-5): Qwerty keypad( ) slide( ) flip-flop( ) Touch screen ( ) slim& sleek design( )
b.Facility(1-6): mobile-applications ( ) wi-fi ( ) GPS( ) Documentediting( ) dual-camera( ) projector( )
c. Overall(1-5): ruggedized( ) more batteryback-up( ) bestperformance( ) hi-end features( ) simple to use()
NOTE: TICK ONLY ONE COLUMN MENTIONED AGAINST EACH Below Very
Poor Good Excellent
QUESTION Average Good
5. How do you rate your visits to our Customer service
[ ] [ ] [ ] [ ] [ ]
centre/Nokia outlets ?
6. Rate our staff in nokia care/authorized service centre on
[ ] [ ] [ ] [ ] [ ]
their attitude and behaviour ?
7. How reasonable do you find prices of nokia products are [ ] [ ] [ ] [ ] [ ]
8. How do you rate the quality of nokia products on overall? [ ] [ ] [ ] [ ] [ ]
9. How do you find our products in terms of reliability and
[ ] [ ] [ ] [ ] [ ]
long life(i.e free from frequent repairs )?
10. When you buy a new Nokia Phone, how do you rate your
buying needs for compatible Nokia enhancements or [ ] [ ] [ ] [ ] [ ]
accessories?
11. How do you rate our after sales Services in general ? [ ] [ ] [ ] [ ] [ ]
12. How do you find design and features of nokia phone
models in comparison with other similar company phones of [ ] [ ] [ ] [ ] [ ]
sony ericcson, Samsung, motorola etc..
Do you have any suggestions/comments regarding features,
design,look or anything that can help Nokia improve our
products or service and serve you better ?
Please specify….
Thank you for your valuable time with us.