SlideShare a Scribd company logo
1 of 41
The Professional Body for PAs in the UK How many PAs in the UK?
to a group of like-minded professionals belonging
being recognised as a true professional Laura Richardson FAPA DipPA
being informed You, your Boss and your business
sharing best practice
expressing an opinion to local, national and European government £
having a career path
being trained
and qualified
coming together
Adding real and measurable value
The Role of APA Passionate about PAs To elevate the status of ‘Personal Assistant’ to that of a recognised profession Chartered Institute of Personnel & Development
What do you do? ,[object Object],The Organisation’s most valuable (and highly paid) resource; its CEO. Q Diary Meetings Communication Health – physical & mental Time  Work : Life Balance Travel Director’s Brand  Junior Staff Office / Environment
So what is the role? Personal  – one’s own  Assistant  - person who contributes to the fulfilment of a task or need and the furtherance of an effort or purpose
So what is the role? Role of a PA – to assist the Director in the achievement of his/her strategic goals Role of a Director – to design, develop and implement the Strategic Plan for the Organisation or Department in the most effective and time efficient manner and in line with the Budget
My PA needs to know what I need to know Therefore it is a complex, multi-skilled, multi-disciplined and fast-paced role demanding someone who has an abundance of common sense and the professional determination to deliver.
The Power beside the Throne 7% 93% WHY
The Key to creating the Profession Career pathway
The Role of APA PA as a career PA as a profession
Career Pathway Emma Kernan-Staines FAPA DipPA Sir Trevor Brooking CBE Director of Football Development
With a little help from our friends Anna Kyprianou Dr. Heather Clay BA Business Administration for PAs MA Management for PAs DBA Kim Elena
Pathway MA
Definitions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Source: Wikipedia Source: Wikipedia
APA Membership by Gender & Age 7% 93%
Great examples ,[object Object],[object Object],6% of shares in lieu of pay rise 31 years 30 years
CEOs of the Top 5,000 UK Businesses asked ,[object Object],[object Object],[object Object],32% Laura Richardson FAPA DipPA Hays & The Times ‘PA of the Year’ 2010/11
 
The Headlines First public airing
APA Membership by Region APA is the largest PA professional body in Europe  (and possibly the world)
How do you view your overall remuneration package - taking all elements into consideration?  © APA – Annual PA Salary Survey 2011
How satisfied are you with your basic salary? Where 10 is Very Satisfied and 1 is Very Dissatisfied © APA – Annual PA Salary Survey 2011
Please define any Bonus (beyond your basic salary) that you have received in the last 12 months © APA – Annual PA Salary Survey 2011
What other benefits do you receive as part of your remuneration package?  © APA – Annual PA Salary Survey 2011
How would you describe your overall job satisfaction - taking all elements into consideration?   © APA – Annual PA Salary Survey 2011
I would welcome more responsibility © APA – Annual PA Salary Survey 2011
I have the capacity to undertake more demanding tasks © APA – Annual PA Salary Survey 2011
Salaries       £ 25,800   £ 19,100   Junior Personal Assistant   £ 32,000   £ 22,800   Personal Assistant   £ 38,400   £ 27,200   Executive Personal Assistant   High   Low   Position                    Salary Range       UK Average PA Salary (inc London) £ 27,200   £ 24,800   Junior Personal Assistant   £ 38,000   £ 27,100   Personal Assistant   £ 47,500   £ 31,500   Executive Personal Assistant   High   Low   Position                    Salary Range       UK London Average £ 24,700   £ 17,600   Junior Personal Assistant   £ 28,200   £ 21,400   Personal Assistant   £ 33,200   £ 24,300   Executive Personal Assistant   High   Low   Position                    Salary Range       UK South (inc Wales) £ 23,000   £ 15,200   Junior Personal Assistant   £ 28,400   £ 19,500   Personal Assistant   £ 35,100   £ 24,300   Executive Personal Assistant   High   Low   Position                    Salary Range       North (incl NI & Scotland)
Membership Growth Crème 2008 Qualifications
The International Association of Personal Assistants IAPA
 
Thank you

More Related Content

Similar to ABS event May 2011

PA Seminar - Hays and APA Ipswich 2011
PA Seminar - Hays and APA Ipswich 2011PA Seminar - Hays and APA Ipswich 2011
PA Seminar - Hays and APA Ipswich 2011paprofessional
 
PA_Vs_PA November 2014
PA_Vs_PA November 2014PA_Vs_PA November 2014
PA_Vs_PA November 2014Maria Fuller
 
Hays / APA PA Roadshow autumn 2010 (1)
Hays / APA PA Roadshow autumn 2010 (1)Hays / APA PA Roadshow autumn 2010 (1)
Hays / APA PA Roadshow autumn 2010 (1)paprofessional
 
Hays / APA Roadshow GS presentation
Hays / APA Roadshow GS presentationHays / APA Roadshow GS presentation
Hays / APA Roadshow GS presentationpaprofessional
 
Work with us - practically everything you need to know about life at Aspire
Work with us - practically everything you need to know about life at AspireWork with us - practically everything you need to know about life at Aspire
Work with us - practically everything you need to know about life at Aspireopfarrer
 
Work For Aspire Global Network
Work For Aspire Global NetworkWork For Aspire Global Network
Work For Aspire Global NetworkJSPottter
 
Induction Webinar V1.0
Induction Webinar V1.0Induction Webinar V1.0
Induction Webinar V1.0rrodin11
 
Proud to deliver adult education budget in a high quality impactful way
Proud to deliver adult education budget in a high quality impactful wayProud to deliver adult education budget in a high quality impactful way
Proud to deliver adult education budget in a high quality impactful wayThe Pathway Group
 
Beta Alpha Psi Interest Meeting Slides
Beta Alpha Psi Interest Meeting SlidesBeta Alpha Psi Interest Meeting Slides
Beta Alpha Psi Interest Meeting SlidesAndrew Argue
 
ONE LOUDER - AMA Triangle CEA entry 2015-16
ONE LOUDER - AMA Triangle CEA entry 2015-16ONE LOUDER - AMA Triangle CEA entry 2015-16
ONE LOUDER - AMA Triangle CEA entry 2015-16Stan Phelps
 
Introduction to en world Japan
Introduction to en world JapanIntroduction to en world Japan
Introduction to en world Japanen world
 
Introduction to en world Japan
Introduction to en world JapanIntroduction to en world Japan
Introduction to en world Japan?? ??
 
Hays / APA Roadshow auturmn 2010 (3)
Hays / APA Roadshow auturmn 2010 (3)Hays / APA Roadshow auturmn 2010 (3)
Hays / APA Roadshow auturmn 2010 (3)paprofessional
 
Pricing yourself as a pro speaker
Pricing yourself as a pro speakerPricing yourself as a pro speaker
Pricing yourself as a pro speakerAdolph Kaestner
 
10Eighty careerCENTRE
10Eighty careerCENTRE10Eighty careerCENTRE
10Eighty careerCENTRE10Eighty
 
New Employer Engagement for Apprenticeship Training Providers at Peer Meetup ...
New Employer Engagement for Apprenticeship Training Providers at Peer Meetup ...New Employer Engagement for Apprenticeship Training Providers at Peer Meetup ...
New Employer Engagement for Apprenticeship Training Providers at Peer Meetup ...The Pathway Group
 

Similar to ABS event May 2011 (20)

PA Seminar - Hays and APA Ipswich 2011
PA Seminar - Hays and APA Ipswich 2011PA Seminar - Hays and APA Ipswich 2011
PA Seminar - Hays and APA Ipswich 2011
 
EAPA
EAPAEAPA
EAPA
 
PA_Vs_PA November 2014
PA_Vs_PA November 2014PA_Vs_PA November 2014
PA_Vs_PA November 2014
 
Hays / APA PA Roadshow autumn 2010 (1)
Hays / APA PA Roadshow autumn 2010 (1)Hays / APA PA Roadshow autumn 2010 (1)
Hays / APA PA Roadshow autumn 2010 (1)
 
Hays / APA Roadshow GS presentation
Hays / APA Roadshow GS presentationHays / APA Roadshow GS presentation
Hays / APA Roadshow GS presentation
 
Work with us - practically everything you need to know about life at Aspire
Work with us - practically everything you need to know about life at AspireWork with us - practically everything you need to know about life at Aspire
Work with us - practically everything you need to know about life at Aspire
 
Work For Aspire Global Network
Work For Aspire Global NetworkWork For Aspire Global Network
Work For Aspire Global Network
 
Induction Webinar V1.0
Induction Webinar V1.0Induction Webinar V1.0
Induction Webinar V1.0
 
Join us
Join usJoin us
Join us
 
PPMA Public Sector Show Open Theatre Session - Leadership
PPMA  Public Sector Show Open Theatre Session - LeadershipPPMA  Public Sector Show Open Theatre Session - Leadership
PPMA Public Sector Show Open Theatre Session - Leadership
 
Proud to deliver adult education budget in a high quality impactful way
Proud to deliver adult education budget in a high quality impactful wayProud to deliver adult education budget in a high quality impactful way
Proud to deliver adult education budget in a high quality impactful way
 
Beta Alpha Psi Interest Meeting Slides
Beta Alpha Psi Interest Meeting SlidesBeta Alpha Psi Interest Meeting Slides
Beta Alpha Psi Interest Meeting Slides
 
ONE LOUDER - AMA Triangle CEA entry 2015-16
ONE LOUDER - AMA Triangle CEA entry 2015-16ONE LOUDER - AMA Triangle CEA entry 2015-16
ONE LOUDER - AMA Triangle CEA entry 2015-16
 
Introduction to en world Japan
Introduction to en world JapanIntroduction to en world Japan
Introduction to en world Japan
 
Introduction to en world Japan
Introduction to en world JapanIntroduction to en world Japan
Introduction to en world Japan
 
Hays / APA Roadshow auturmn 2010 (3)
Hays / APA Roadshow auturmn 2010 (3)Hays / APA Roadshow auturmn 2010 (3)
Hays / APA Roadshow auturmn 2010 (3)
 
Agm 10 11
Agm 10 11Agm 10 11
Agm 10 11
 
Pricing yourself as a pro speaker
Pricing yourself as a pro speakerPricing yourself as a pro speaker
Pricing yourself as a pro speaker
 
10Eighty careerCENTRE
10Eighty careerCENTRE10Eighty careerCENTRE
10Eighty careerCENTRE
 
New Employer Engagement for Apprenticeship Training Providers at Peer Meetup ...
New Employer Engagement for Apprenticeship Training Providers at Peer Meetup ...New Employer Engagement for Apprenticeship Training Providers at Peer Meetup ...
New Employer Engagement for Apprenticeship Training Providers at Peer Meetup ...
 

Recently uploaded

Contemporary Economic Issues Facing the Filipino Entrepreneur (1).pptx
Contemporary Economic Issues Facing the Filipino Entrepreneur (1).pptxContemporary Economic Issues Facing the Filipino Entrepreneur (1).pptx
Contemporary Economic Issues Facing the Filipino Entrepreneur (1).pptxMarkAnthonyAurellano
 
Call Girls in DELHI Cantt, ( Call Me )-8377877756-Female Escort- In Delhi / Ncr
Call Girls in DELHI Cantt, ( Call Me )-8377877756-Female Escort- In Delhi / NcrCall Girls in DELHI Cantt, ( Call Me )-8377877756-Female Escort- In Delhi / Ncr
Call Girls in DELHI Cantt, ( Call Me )-8377877756-Female Escort- In Delhi / Ncrdollysharma2066
 
International Business Environments and Operations 16th Global Edition test b...
International Business Environments and Operations 16th Global Edition test b...International Business Environments and Operations 16th Global Edition test b...
International Business Environments and Operations 16th Global Edition test b...ssuserf63bd7
 
India Consumer 2024 Redacted Sample Report
India Consumer 2024 Redacted Sample ReportIndia Consumer 2024 Redacted Sample Report
India Consumer 2024 Redacted Sample ReportMintel Group
 
Innovation Conference 5th March 2024.pdf
Innovation Conference 5th March 2024.pdfInnovation Conference 5th March 2024.pdf
Innovation Conference 5th March 2024.pdfrichard876048
 
Youth Involvement in an Innovative Coconut Value Chain by Mwalimu Menza
Youth Involvement in an Innovative Coconut Value Chain by Mwalimu MenzaYouth Involvement in an Innovative Coconut Value Chain by Mwalimu Menza
Youth Involvement in an Innovative Coconut Value Chain by Mwalimu Menzaictsugar
 
Kenya Coconut Production Presentation by Dr. Lalith Perera
Kenya Coconut Production Presentation by Dr. Lalith PereraKenya Coconut Production Presentation by Dr. Lalith Perera
Kenya Coconut Production Presentation by Dr. Lalith Pereraictsugar
 
Pitch Deck Teardown: Geodesic.Life's $500k Pre-seed deck
Pitch Deck Teardown: Geodesic.Life's $500k Pre-seed deckPitch Deck Teardown: Geodesic.Life's $500k Pre-seed deck
Pitch Deck Teardown: Geodesic.Life's $500k Pre-seed deckHajeJanKamps
 
8447779800, Low rate Call girls in Shivaji Enclave Delhi NCR
8447779800, Low rate Call girls in Shivaji Enclave Delhi NCR8447779800, Low rate Call girls in Shivaji Enclave Delhi NCR
8447779800, Low rate Call girls in Shivaji Enclave Delhi NCRashishs7044
 
Traction part 2 - EOS Model JAX Bridges.
Traction part 2 - EOS Model JAX Bridges.Traction part 2 - EOS Model JAX Bridges.
Traction part 2 - EOS Model JAX Bridges.Anamaria Contreras
 
(Best) ENJOY Call Girls in Faridabad Ex | 8377087607
(Best) ENJOY Call Girls in Faridabad Ex | 8377087607(Best) ENJOY Call Girls in Faridabad Ex | 8377087607
(Best) ENJOY Call Girls in Faridabad Ex | 8377087607dollysharma2066
 
8447779800, Low rate Call girls in Tughlakabad Delhi NCR
8447779800, Low rate Call girls in Tughlakabad Delhi NCR8447779800, Low rate Call girls in Tughlakabad Delhi NCR
8447779800, Low rate Call girls in Tughlakabad Delhi NCRashishs7044
 
NewBase 19 April 2024 Energy News issue - 1717 by Khaled Al Awadi.pdf
NewBase  19 April  2024  Energy News issue - 1717 by Khaled Al Awadi.pdfNewBase  19 April  2024  Energy News issue - 1717 by Khaled Al Awadi.pdf
NewBase 19 April 2024 Energy News issue - 1717 by Khaled Al Awadi.pdfKhaled Al Awadi
 
MAHA Global and IPR: Do Actions Speak Louder Than Words?
MAHA Global and IPR: Do Actions Speak Louder Than Words?MAHA Global and IPR: Do Actions Speak Louder Than Words?
MAHA Global and IPR: Do Actions Speak Louder Than Words?Olivia Kresic
 
Independent Call Girls Andheri Nightlaila 9967584737
Independent Call Girls Andheri Nightlaila 9967584737Independent Call Girls Andheri Nightlaila 9967584737
Independent Call Girls Andheri Nightlaila 9967584737Riya Pathan
 
PSCC - Capability Statement Presentation
PSCC - Capability Statement PresentationPSCC - Capability Statement Presentation
PSCC - Capability Statement PresentationAnamaria Contreras
 
Call US-88OO1O2216 Call Girls In Mahipalpur Female Escort Service
Call US-88OO1O2216 Call Girls In Mahipalpur Female Escort ServiceCall US-88OO1O2216 Call Girls In Mahipalpur Female Escort Service
Call US-88OO1O2216 Call Girls In Mahipalpur Female Escort Servicecallgirls2057
 
Digital Transformation in the PLM domain - distrib.pdf
Digital Transformation in the PLM domain - distrib.pdfDigital Transformation in the PLM domain - distrib.pdf
Digital Transformation in the PLM domain - distrib.pdfJos Voskuil
 

Recently uploaded (20)

Contemporary Economic Issues Facing the Filipino Entrepreneur (1).pptx
Contemporary Economic Issues Facing the Filipino Entrepreneur (1).pptxContemporary Economic Issues Facing the Filipino Entrepreneur (1).pptx
Contemporary Economic Issues Facing the Filipino Entrepreneur (1).pptx
 
Call Girls in DELHI Cantt, ( Call Me )-8377877756-Female Escort- In Delhi / Ncr
Call Girls in DELHI Cantt, ( Call Me )-8377877756-Female Escort- In Delhi / NcrCall Girls in DELHI Cantt, ( Call Me )-8377877756-Female Escort- In Delhi / Ncr
Call Girls in DELHI Cantt, ( Call Me )-8377877756-Female Escort- In Delhi / Ncr
 
International Business Environments and Operations 16th Global Edition test b...
International Business Environments and Operations 16th Global Edition test b...International Business Environments and Operations 16th Global Edition test b...
International Business Environments and Operations 16th Global Edition test b...
 
India Consumer 2024 Redacted Sample Report
India Consumer 2024 Redacted Sample ReportIndia Consumer 2024 Redacted Sample Report
India Consumer 2024 Redacted Sample Report
 
Innovation Conference 5th March 2024.pdf
Innovation Conference 5th March 2024.pdfInnovation Conference 5th March 2024.pdf
Innovation Conference 5th March 2024.pdf
 
Youth Involvement in an Innovative Coconut Value Chain by Mwalimu Menza
Youth Involvement in an Innovative Coconut Value Chain by Mwalimu MenzaYouth Involvement in an Innovative Coconut Value Chain by Mwalimu Menza
Youth Involvement in an Innovative Coconut Value Chain by Mwalimu Menza
 
Corporate Profile 47Billion Information Technology
Corporate Profile 47Billion Information TechnologyCorporate Profile 47Billion Information Technology
Corporate Profile 47Billion Information Technology
 
Kenya Coconut Production Presentation by Dr. Lalith Perera
Kenya Coconut Production Presentation by Dr. Lalith PereraKenya Coconut Production Presentation by Dr. Lalith Perera
Kenya Coconut Production Presentation by Dr. Lalith Perera
 
Pitch Deck Teardown: Geodesic.Life's $500k Pre-seed deck
Pitch Deck Teardown: Geodesic.Life's $500k Pre-seed deckPitch Deck Teardown: Geodesic.Life's $500k Pre-seed deck
Pitch Deck Teardown: Geodesic.Life's $500k Pre-seed deck
 
8447779800, Low rate Call girls in Shivaji Enclave Delhi NCR
8447779800, Low rate Call girls in Shivaji Enclave Delhi NCR8447779800, Low rate Call girls in Shivaji Enclave Delhi NCR
8447779800, Low rate Call girls in Shivaji Enclave Delhi NCR
 
Traction part 2 - EOS Model JAX Bridges.
Traction part 2 - EOS Model JAX Bridges.Traction part 2 - EOS Model JAX Bridges.
Traction part 2 - EOS Model JAX Bridges.
 
(Best) ENJOY Call Girls in Faridabad Ex | 8377087607
(Best) ENJOY Call Girls in Faridabad Ex | 8377087607(Best) ENJOY Call Girls in Faridabad Ex | 8377087607
(Best) ENJOY Call Girls in Faridabad Ex | 8377087607
 
8447779800, Low rate Call girls in Tughlakabad Delhi NCR
8447779800, Low rate Call girls in Tughlakabad Delhi NCR8447779800, Low rate Call girls in Tughlakabad Delhi NCR
8447779800, Low rate Call girls in Tughlakabad Delhi NCR
 
NewBase 19 April 2024 Energy News issue - 1717 by Khaled Al Awadi.pdf
NewBase  19 April  2024  Energy News issue - 1717 by Khaled Al Awadi.pdfNewBase  19 April  2024  Energy News issue - 1717 by Khaled Al Awadi.pdf
NewBase 19 April 2024 Energy News issue - 1717 by Khaled Al Awadi.pdf
 
Japan IT Week 2024 Brochure by 47Billion (English)
Japan IT Week 2024 Brochure by 47Billion (English)Japan IT Week 2024 Brochure by 47Billion (English)
Japan IT Week 2024 Brochure by 47Billion (English)
 
MAHA Global and IPR: Do Actions Speak Louder Than Words?
MAHA Global and IPR: Do Actions Speak Louder Than Words?MAHA Global and IPR: Do Actions Speak Louder Than Words?
MAHA Global and IPR: Do Actions Speak Louder Than Words?
 
Independent Call Girls Andheri Nightlaila 9967584737
Independent Call Girls Andheri Nightlaila 9967584737Independent Call Girls Andheri Nightlaila 9967584737
Independent Call Girls Andheri Nightlaila 9967584737
 
PSCC - Capability Statement Presentation
PSCC - Capability Statement PresentationPSCC - Capability Statement Presentation
PSCC - Capability Statement Presentation
 
Call US-88OO1O2216 Call Girls In Mahipalpur Female Escort Service
Call US-88OO1O2216 Call Girls In Mahipalpur Female Escort ServiceCall US-88OO1O2216 Call Girls In Mahipalpur Female Escort Service
Call US-88OO1O2216 Call Girls In Mahipalpur Female Escort Service
 
Digital Transformation in the PLM domain - distrib.pdf
Digital Transformation in the PLM domain - distrib.pdfDigital Transformation in the PLM domain - distrib.pdf
Digital Transformation in the PLM domain - distrib.pdf
 

ABS event May 2011

  • 1. The Professional Body for PAs in the UK How many PAs in the UK?
  • 2. to a group of like-minded professionals belonging
  • 3. being recognised as a true professional Laura Richardson FAPA DipPA
  • 4. being informed You, your Boss and your business
  • 6. expressing an opinion to local, national and European government £
  • 11. Adding real and measurable value
  • 12. The Role of APA Passionate about PAs To elevate the status of ‘Personal Assistant’ to that of a recognised profession Chartered Institute of Personnel & Development
  • 13.
  • 14. So what is the role? Personal – one’s own Assistant - person who contributes to the fulfilment of a task or need and the furtherance of an effort or purpose
  • 15. So what is the role? Role of a PA – to assist the Director in the achievement of his/her strategic goals Role of a Director – to design, develop and implement the Strategic Plan for the Organisation or Department in the most effective and time efficient manner and in line with the Budget
  • 16. My PA needs to know what I need to know Therefore it is a complex, multi-skilled, multi-disciplined and fast-paced role demanding someone who has an abundance of common sense and the professional determination to deliver.
  • 17. The Power beside the Throne 7% 93% WHY
  • 18. The Key to creating the Profession Career pathway
  • 19. The Role of APA PA as a career PA as a profession
  • 20. Career Pathway Emma Kernan-Staines FAPA DipPA Sir Trevor Brooking CBE Director of Football Development
  • 21. With a little help from our friends Anna Kyprianou Dr. Heather Clay BA Business Administration for PAs MA Management for PAs DBA Kim Elena
  • 23.
  • 24. APA Membership by Gender & Age 7% 93%
  • 25.
  • 26.
  • 27.  
  • 28. The Headlines First public airing
  • 29. APA Membership by Region APA is the largest PA professional body in Europe (and possibly the world)
  • 30. How do you view your overall remuneration package - taking all elements into consideration? © APA – Annual PA Salary Survey 2011
  • 31. How satisfied are you with your basic salary? Where 10 is Very Satisfied and 1 is Very Dissatisfied © APA – Annual PA Salary Survey 2011
  • 32. Please define any Bonus (beyond your basic salary) that you have received in the last 12 months © APA – Annual PA Salary Survey 2011
  • 33. What other benefits do you receive as part of your remuneration package? © APA – Annual PA Salary Survey 2011
  • 34. How would you describe your overall job satisfaction - taking all elements into consideration? © APA – Annual PA Salary Survey 2011
  • 35. I would welcome more responsibility © APA – Annual PA Salary Survey 2011
  • 36. I have the capacity to undertake more demanding tasks © APA – Annual PA Salary Survey 2011
  • 37. Salaries     £ 25,800 £ 19,100 Junior Personal Assistant £ 32,000 £ 22,800 Personal Assistant £ 38,400 £ 27,200 Executive Personal Assistant High Low Position                    Salary Range     UK Average PA Salary (inc London) £ 27,200 £ 24,800 Junior Personal Assistant £ 38,000 £ 27,100 Personal Assistant £ 47,500 £ 31,500 Executive Personal Assistant High Low Position                    Salary Range     UK London Average £ 24,700 £ 17,600 Junior Personal Assistant £ 28,200 £ 21,400 Personal Assistant £ 33,200 £ 24,300 Executive Personal Assistant High Low Position                    Salary Range     UK South (inc Wales) £ 23,000 £ 15,200 Junior Personal Assistant £ 28,400 £ 19,500 Personal Assistant £ 35,100 £ 24,300 Executive Personal Assistant High Low Position                    Salary Range     North (incl NI & Scotland)
  • 38. Membership Growth Crème 2008 Qualifications
  • 39. The International Association of Personal Assistants IAPA
  • 40.