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Engaging Employees with RESPECT


                by
         Dr. Paul Marciano


         HRMA, Princeton
        December 10, 2012
1st day of work
Consider . . .
We have new employees at “Hello.”
They come to us in a state of readiness to
                                 engage.
What does employee engagement look like?
Fully in the Game
What would be the impact if everyone
in your organization played full out?
Robust Impact of Engagement
     Productivity & Performance
     Productivity & Performance
            Profitability
            Profitability
       Retention & Attendence
       Retention & Attendence
             Innovation
              Innovation
     Employee Trustworthiness
     Employee Trustworthiness
   Customer Satisfaction & Loyalty
   Customer Satisfaction & Loyalty
              Quality
              Quality
         Safety Compliance
         Safety Compliance
       Employee Satisfaction
       Employee Satisfaction
 Physical & Psychological Well-Being
 Physical & Psychological Well-Being
Opportunistic
                           3
                           3
         Disengaged                   Engaged
             2
             2                          4
                                        4


  Actively                                      Actively
disengaged                                      engaged
    1
    1                                              5
                                                   5



                 Engagement Meter
Hopes not to see it,
                   will clean-up if personal benefit

     Walks past mess              3
                                  3                Cleans-up what
      without thought                                he/she sees
            2
            2                                            4
                                                         4


 Creates                                                     Helps clean-up,
the mess                                                      fix & prevent
   1
   1                                                                5
                                                                    5



                Engagement Meter
Opportunistic
                                 3
                                 3
         Disengaged                               Engaged
             2
             2                  35%                 4
                                                    4

                      15%                   30%
  Actively                                                  Actively
disengaged                                                  engaged
    1
    1                                                          5
                                                               5
              5%                              15%


                 Engagement Meter
Value to Organization

 Engagement Level      ROI
Actively Engaged      120%
Engaged               100%
Opportunistic          80%
Disengaged             60%
Actively Disengaged    40%
Sample Cost Analysis


Staff Size: 20
Avg. Salary: $100,000
Total Annual Investment: $2,000,000


Cost of Disengagement: $540,000
What happened?
Work Ethic

     Fixed                         Fixable


          11        22   33   44        55

    Internal                         Environment
Got “it” or don’t                   Potential for “it”
What does it take to create a
culture that engages employees?
Most people believe that . . .
employee engagement and motivation are the
same . . . they are not.
Traditional reward & recognition programs
why programs fail
Programs fail…




            …because they are programs
Programs
 destroy
teamwork
Inconsistent & unfair administration
Programs reduce…




              creativity and risk taking
Programs have no
 impact on culture
Reward programs…
           Reward programs…




       …reduce overall motivation
              …reduce overall motivation
Don’t worry about how to motivate employees.
It isn’t even the right question.
The question is . . .
. . . how do we engage our employees?
respect
‫احترام گذاشتن؛ ارج نهادن•‬
“   I’m not concerned with
    your liking or disliking
    me. All I ask is that you
    respect me as a



                    ”
    human being.


           ~ Jackie Robinson
Respect = Power
Power is the ability to influence others

         Power




                     Respect
Lose Respect
      ↓
Lose Followers
      ↓
 Lose Power
“We get our power from the people we lead,
not from our stars and our bars.”
                                - J. Stanford
the RESPECT™ model
An actionable philosophy which guides
         and directs behavior
Respect the Organization

               ORGANIZATION



          R




                              IND
                              IND
       ISO




                                 IVID
                                  IVID
   E RV




                                      UA
                                      UA
              RESPECT
SUP




                                        LL
                          W
                          W
                            OR
                           OR
                 AM
                 AM           K
                              K
              TE
              TE
Respect the Supervisor

           SUPERVISOR




                         OR
                         OR
                           GA
                            GA
    M




                              NIZ
                              NIZ
TEA




                                  AT
                                  ATI
         RESPECT



                                     ION
                                      ON
                   IIN
                     ND
                       DII
                          V
                          VII
            RK
           RK                 DU
                             DU
         OO                     AL
        W
        W                       AL
ON
                 ON      I
                         INND
             TII
              T             DII
                               V
                               VII
          ZA
           ZA                     DU
                                   DU
       NII
       N                             AL
                                     AL
    GA
    GA
 OR
 OR




            R
           OR
            RESPECT



        ISO
                                     WO




     RVVIS
                                       RK




   PER
  PE
SU
SU
                      TEAM
  Respect Team Members
O
                   O
             R      RG
                     RG
          SOOR         AN
                        AN
        IIS               IIZ
     RV
      RV                    Z A
                              AT
   PE
   PE                          TII
                                  O
                                  ON
SU
SU                                  N
                                IND



        RESPECT



    M
   AM
                                   IVID




TEA
TE
                                        UAL
                 WORK
    Respect the Work
Feel Respected

                   INDIVIDUAL



              ON
         A TI




                                    WO
                                    WO
      NIZ




                                       RK
                                       RK
   GA



                   RESPECT
OR




                      R
                     OR
                   SO
                 IIS
                                TE
                                TE
                                   AM
                                  AM
               RV
              RV
            PE
           PE
         SU
         SU
the RESPECT™ drivers
R ECOGNITION



               Thank
                You
EMPOWERMENT
SUPPORTIVE FEEDBACK
PARTNERING
EXPECTATIONS
CONSIDERATION
TRUST
Where to start?
“                                             ”
    Be the change you want to see in the world.


                               -- Mahatma Gandhi
Engaging Employees with RESPECT (Princeton HRMA 12-10-12)
Engaging Employees with RESPECT (Princeton HRMA 12-10-12)

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Engaging Employees with RESPECT (Princeton HRMA 12-10-12)