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Navneet	
  Kaushal	
  
CEO	
  
PageTraffic	
  
Digital Marketing and Growth
Hacking
www.pagetraffic.com	
  
Navneet	
  Kaushal	
  
Founder	
  &	
  CEO	
  of	
  	
  PageTraffic	
  
13	
  Years	
  of	
  Digital	
  Search	
  MarkeDng	
  experience	
  
Editor	
  www.pagetrafficbuzz.com	
  
Expert	
  author	
  on	
  WebProNews,	
  Search	
  Newz,	
  Clickz,	
  Social	
  Media	
  Today,	
  
Search	
  Engine	
  Journal,	
  Promo<onWorld,	
  Business	
  2	
  Community	
  ,	
  India	
  Digital	
  Review	
  etc	
  
Regularly	
  quoted	
  on	
  ET	
  Now,	
  Zee	
  News,	
  SeaQle	
  Times,	
  Hindustan	
  Times,	
  Livemint,	
  BenefitIT	
  etc.	
  
About	
  PageTraffic	
  
Established	
  in	
  2002	
  
95	
  people	
  strong,	
  with	
  offices	
  in	
  New	
  Delhi,	
  Noida,	
  Mumbai,	
  Chicago	
  &	
  London	
  
Offers	
  SEO,	
  SMO,	
  PPC,	
  Link	
  Building,	
  Web	
  Development	
  services	
  
More	
  than	
  2500	
  clients	
  worldwide	
  
Winner	
  of	
  Red	
  Herring	
  Top	
  100	
  Asia	
  Award	
  2011	
  
WHO AM I?
Some	
  Of	
  The	
  Clients	
  We	
  Have	
  Worked	
  With	
  
SEO	
  &	
  Content	
  Marke;ng	
  Hack	
  
Marke;ng	
  Hack	
  
3	
  STEP	
  MARKETING	
  PLAN	
  
1.	
  Iden<fy	
  Your	
  Target	
  Market	
  	
  
	
  
•  What	
  Business	
  You	
  Are	
  In	
  ?	
  [	
  TwiMer	
  140	
  char]	
  
•  Who	
  are	
  you	
  Marke<ng	
  to?	
  	
  
– Is	
  It	
  Targeted	
  Enough?	
  
– Where	
  can	
  you	
  find	
  your	
  Target	
  Audience?	
  
•  Is	
  your	
  market	
  large,	
  but	
  s<ll	
  targeted?	
  
	
  
2.	
  Hone	
  your	
  Messaging	
  	
  
•  Why	
  is	
  Messaging	
  Important	
  ?	
  	
  	
  
•  Bounce	
  Rate.	
  	
  	
  Good	
  benchmark	
  
•  Create	
  Messaging	
  For	
  Target	
  Audience	
  
– Broad	
  messaging	
  has	
  poor	
  conversion	
  
•  OK	
  to	
  ignore	
  a	
  set	
  of	
  audience,	
  as	
  long	
  as	
  you	
  
reach	
  target	
  audience.	
  
•  Don’t	
  create	
  messaging	
  YOU	
  want,	
  	
  create	
  
messaging	
  for	
  what	
  the	
  customers	
  CARE	
  about.	
  
3.	
  	
  Pick	
  Top	
  3	
  Marke<ng	
  Tac<cs	
  &	
  Test	
  
•  List	
  all	
  the	
  places	
  where	
  your	
  target	
  customers	
  are	
  	
  
–  Use	
  Tools	
  to	
  analyze	
  compe<tors	
  dominant	
  acquisi<on	
  strategy	
  
	
  
•  	
  Analyze	
  the	
  3	
  Tac<cs/Channel	
  With	
  Highest	
  Expected	
  ROI	
  
&	
  Volume	
  
–  Use	
  keyword	
  and	
  other	
  research	
  to	
  get	
  to	
  expected	
  Volume/ROI.	
  
–  Measure	
  ROI	
  of	
  channels.	
  Remove	
  Channels	
  that	
  don’t	
  perform	
  
	
  
–  Next	
  –	
  some	
  tools	
  to	
  help	
  you	
  with	
  this	
  analysis	
  
	
  
Channel	
   Volume	
  [Clicks]	
   ROI	
  
Adwords	
   10,000	
   15%	
  
Email	
   5,000	
   25%	
  
SimilarWeb	
  –	
  Compe<tor	
  Analysis	
  Tool	
  	
  
Marke<ng	
  Mix	
  in	
  SimilarWeb	
  
Quick	
  Keyword	
  research	
  
Quick	
  Keyword	
  research	
  using	
  
Adwords	
  Tool	
  &	
  GWT	
  
Adwords	
  Tool	
  
GWT	
  
Alexa	
  
•  hMp://www.alexa.com/	
  
Marke<ng	
  Mix	
  
3.	
  Pick	
  Top	
  3	
  Marke<ng	
  Tac<cs	
  &	
  Test	
  
•  Add	
  Channels	
  that	
  perform	
  
	
  
¡  Always	
  Do	
  Tes<ng	
  
	
  
¡  Don’t	
  track	
  Vanity	
  Metrics.	
  [90%	
  GA	
  Metrics]	
  
¡  Track	
  Ac<onable	
  Metrics–	
  Conversion,	
  Churn.	
  
	
  
¡  If	
  you	
  want	
  Big	
  Improvement	
  in	
  Results,	
  be	
  ready	
  to	
  
make	
  Dras<c	
  Changes	
  
3.	
  How	
  to	
  Benchmark,	
  &	
  Analyse	
  
•  Funnel	
  Analysis	
  
–  What	
  is	
  the	
  Funnel	
  for	
  your	
  Business?	
  
–  What	
  are	
  the	
  benchmarks	
  for	
  your	
  industry	
  
	
  conversion	
  
•  Lead	
  Gen	
  –	
  Benchmark	
  	
  
•  Registra<on	
  Rate	
  
•  Conversion	
  on	
  Ecommerce	
  
•  SAAS	
  :	
  Free	
  to	
  Paid	
  Conversion	
  Rate	
  
	
  	
  
•  Have	
  you	
  Set	
  Up	
  Enable	
  Event/Goal	
  Tracking	
  in	
  GA	
  
–  Micro-­‐conversions	
  Are	
  Valuable	
  too	
  
•  Whitepaper	
  download,	
  	
  Video	
  watch,	
  NewsleMer	
  Subscriber	
  
•  How	
  much	
  value	
  should	
  I	
  assign	
  to	
  each	
  conversion	
  
	
  
Visitors	
  
Add	
  to	
  
Cart	
  
Checkout	
  
Market	
  
Maturity	
  
Market	
  Maturity	
  
Audience	
   Innovators	
   Early	
  
Adopters	
  
Early	
  
Majority	
  
Late	
  
Majority	
  
Laggards	
  
Size	
   Small	
   Expanding	
   High	
   Peaked	
   Contrac<ng	
  
Compe<<on	
   Low	
   Increasing	
   Moderate	
   High	
   Moderate	
  
Introduc<on	
   Growth	
   Maturity	
   Satura<on	
   End	
  Of	
  Life	
  
Go	
  To	
  Market	
  Hacks	
  
•  Never	
  Go	
  To	
  Market	
  
•  Market	
  before	
  building	
  the	
  product	
  
•  Create	
  the	
  product	
  with	
  the	
  market	
  
•  Seed	
  the	
  Market	
  	
  
•  Trap	
  the	
  Market	
  
Never	
  Ever	
  Go	
  To	
  Market	
  
Evernote	
  
Background	
  
•  Mul<plaiorm	
  Note	
  Taking	
  and	
  Storage	
  App	
  
•  Started	
  2008	
  the	
  era	
  of	
  websites	
  and	
  social	
  
•  Self	
  funded	
  +	
  FnF	
  	
  
	
  
Phil	
  Libin	
  
•  Evernote	
  is	
  your	
  intellectual	
  brain,	
  it’s	
  a	
  
service	
  that	
  lets	
  you	
  remember	
  everything	
  
important	
  that	
  happens	
  to	
  you	
  and	
  use	
  that	
  
informa<on	
  in	
  a	
  way	
  to	
  make	
  yourself	
  happier	
  
and	
  more	
  produc<ve.	
  
Great	
  Product	
  
•  Simplicity	
  
– Remember	
  anything	
  and	
  everything	
  
•  Consistent	
  experience	
  across	
  devices	
  
– Na<ve	
  clients	
  for	
  every	
  device	
  
•  BeMer	
  experience	
  on	
  newer	
  devices	
  
– Mo<va<on	
  for	
  manufacture	
  to	
  bundle	
  
•  Record	
  everything	
  
– OCR-­‐	
  Business	
  Cards,	
  Receipts,	
  menus	
  
	
  
Funding	
  Crisis	
  	
  
•  In	
  Early	
  2008	
  investors	
  backed	
  out	
  at	
  last	
  
minute	
  
•  Only	
  3	
  weeks	
  cash	
  
User	
  Funding	
  
•  User	
  from	
  Sweden	
  	
  
– “Evernote	
  had	
  changed	
  his	
  life,	
  making	
  him	
  
happier”	
  
First	
  Million	
  
Users	
  
Launch	
  
•  Closed-­‐beta	
  	
  
•  100	
  invites	
  to	
  Techcrunch	
  
•  Techcrunch	
  covered	
  them	
  
From	
  the	
  Blog	
  
•  “Our	
  goal	
  was	
  to	
  get	
  about	
  10,000	
  people	
  to	
  
use	
  the	
  system	
  so	
  we	
  could	
  fine-­‐tune	
  our	
  
servers	
  and	
  try	
  out	
  new	
  features.	
  	
  We	
  were	
  
blown	
  away	
  by	
  the	
  response	
  and	
  watched	
  
with	
  equal	
  parts	
  of	
  glee	
  and	
  horror	
  as	
  the	
  
closed	
  beta	
  users	
  count	
  passed	
  10,000,	
  then	
  
25,000,	
  then	
  50,000…	
  	
  By	
  the	
  end	
  of	
  the	
  four	
  
months,	
  over	
  125,000	
  people	
  had	
  par<cipated	
  
in	
  the	
  closed-­‐beta!	
  “	
  
First	
  Million	
  Users	
  
•  Timing	
  was	
  perfect	
  
•  The	
  team	
  made	
  sure	
  they	
  were	
  ready	
  for	
  
every	
  app	
  store	
  launch	
  
Next	
  Wave	
  
•  1	
  Million	
  –	
  466	
  Days	
  
•  +1	
  (2)	
  Million-­‐	
  222	
  days	
  
•  +1	
  (3)	
  Million-­‐	
  133	
  days	
  
•  +1	
  (4)	
  Million-­‐	
  108	
  days	
  
•  +1	
  (5)	
  Million-­‐	
  82	
  days	
  
•  +1	
  (6)	
  Million-­‐	
  52	
  days	
  
Word	
  of	
  Mouth	
  
•  No	
  User	
  Acquisi<on	
  Budget	
  
•  No	
  incen<ve	
  on	
  downloads	
  
•  NO	
  SEO,	
  SEM	
  
•  Pure	
  product	
  experience	
  and	
  Word	
  of	
  Mouth	
  
Market	
  Before	
  Product	
  
SpringSled	
  
Virality	
  
Create	
  Product	
  with	
  Market	
  
Workday	
  
Enterprise	
  Customer	
  Acquisi<on	
  
	
  
•  Expensive:	
  
	
   	
   	
  	
  Customer	
  Acquisi<on	
  >	
  
Engineering	
  
	
  
•  Slow:	
  	
  
	
   	
   	
  18-­‐24	
  months	
  Sales	
  cycle	
  
Workday-­‐	
  Background	
  
•  Founded	
  2005	
  
•  Revenue	
  	
  ~	
  $500	
  Mil.	
  (2014)	
  
•  Employee	
  2600	
  
•  +500	
  Customers	
  
•  2012-­‐	
  IPO-­‐	
  $9.5	
  bn	
  
•  Compe<<on	
  
– SAP	
  Oracle	
  
– Sales	
  Force	
  	
  
The	
  Unfair	
  Advantage	
  
•  Brand	
  Ambassadors	
  
– Building	
  Product	
  for	
  the	
  customers	
  
– Super	
  aMen<on	
  to	
  Early	
  Adopters	
  	
  
•  Couple	
  of	
  Early	
  Customers	
  ended	
  up	
  working	
  
for	
  WorkDay	
  
Workday	
  Brainstorm	
  
•  Involve	
  user	
  sugges<on	
  for	
  New	
  Feature	
  
•  Incorporate	
  the	
  sugges<on	
  in	
  every	
  release	
  
Pre	
  Release	
  Customers	
  Test	
  
•  Sandbox	
  version	
  with	
  produc<on	
  data	
  
•  Feedback	
  
Workday	
  Rising	
  
Voice	
  of	
  Customer	
  
Seed	
  to	
  Market	
  
LinkedIn-­‐	
  Double	
  Viral	
  Loop	
  
The	
  Beginning	
  
•  2002,	
  Reid	
  Hoffman	
  
•  PayPal	
  Colleagues	
  
•  Inspired	
  by	
  Six	
  Degrees	
  (1997-­‐2001)	
  
•  Professional	
  Network	
  based	
  on	
  connec<ons	
  
•  Seed	
  funded	
  by	
  Hoffman	
  
The	
  Opportunity	
  
•  2003-­‐	
  Social	
  networks	
  were	
  for	
  Da<ng	
  and	
  
connec<ng	
  with	
  Friends	
  
•  Demand	
  supply	
  Gap	
  between	
  Jobs	
  and	
  Job	
  
Seekers	
  
•  Need	
  for	
  Referral	
  between	
  Job	
  and	
  Job	
  Seeker	
  
	
  
The	
  Launch	
  
•  May	
  2003	
  
•  Seeded	
  the	
  product	
  with	
  Successful	
  ‘Friends’	
  
to	
  build	
  aspira<onal	
  brand	
  
– Dot	
  Com	
  Success	
  stories	
  
•  Restricted	
  connec<ons	
  aMracted	
  top	
  execs-­‐	
  
Marc	
  Andreessen,	
  Jerry	
  yang	
  
	
  
	
  
The	
  Result	
  
•  Forbes:	
  “You	
  no	
  longer	
  have	
  to	
  suffer	
  endless	
  
cocktail	
  par<es	
  or	
  business	
  dinners	
  to	
  expand	
  
your	
  professional	
  network.	
  A	
  new	
  wave	
  of	
  
Web	
  sites	
  could	
  boost	
  your	
  business	
  with	
  a	
  
few	
  clicks	
  of	
  the	
  mouse.”	
  
•  Go	
  To	
  Place	
  for	
  Tech	
  community	
  
Trap	
  the	
  Market	
  
Yammer	
  
Yammer	
  
Website: www.pagetraffic.com
Email: navneet@pagetraffic.com
Twitter: @navneetkaushal
Blog: www.pagetrafficbuzz.com
Facebook: www.facebook.com/pagetraffic.in
THANK YOU!

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Growth Hacking with Digital Marketing

  • 1. Navneet  Kaushal   CEO   PageTraffic   Digital Marketing and Growth Hacking
  • 2. www.pagetraffic.com   Navneet  Kaushal   Founder  &  CEO  of    PageTraffic   13  Years  of  Digital  Search  MarkeDng  experience   Editor  www.pagetrafficbuzz.com   Expert  author  on  WebProNews,  Search  Newz,  Clickz,  Social  Media  Today,   Search  Engine  Journal,  Promo<onWorld,  Business  2  Community  ,  India  Digital  Review  etc   Regularly  quoted  on  ET  Now,  Zee  News,  SeaQle  Times,  Hindustan  Times,  Livemint,  BenefitIT  etc.   About  PageTraffic   Established  in  2002   95  people  strong,  with  offices  in  New  Delhi,  Noida,  Mumbai,  Chicago  &  London   Offers  SEO,  SMO,  PPC,  Link  Building,  Web  Development  services   More  than  2500  clients  worldwide   Winner  of  Red  Herring  Top  100  Asia  Award  2011   WHO AM I?
  • 3. Some  Of  The  Clients  We  Have  Worked  With  
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  • 61. SEO  &  Content  Marke;ng  Hack  
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  • 69. 3  STEP  MARKETING  PLAN  
  • 70. 1.  Iden<fy  Your  Target  Market       •  What  Business  You  Are  In  ?  [  TwiMer  140  char]   •  Who  are  you  Marke<ng  to?     – Is  It  Targeted  Enough?   – Where  can  you  find  your  Target  Audience?   •  Is  your  market  large,  but  s<ll  targeted?    
  • 71. 2.  Hone  your  Messaging     •  Why  is  Messaging  Important  ?       •  Bounce  Rate.      Good  benchmark   •  Create  Messaging  For  Target  Audience   – Broad  messaging  has  poor  conversion   •  OK  to  ignore  a  set  of  audience,  as  long  as  you   reach  target  audience.   •  Don’t  create  messaging  YOU  want,    create   messaging  for  what  the  customers  CARE  about.  
  • 72. 3.    Pick  Top  3  Marke<ng  Tac<cs  &  Test   •  List  all  the  places  where  your  target  customers  are     –  Use  Tools  to  analyze  compe<tors  dominant  acquisi<on  strategy     •   Analyze  the  3  Tac<cs/Channel  With  Highest  Expected  ROI   &  Volume   –  Use  keyword  and  other  research  to  get  to  expected  Volume/ROI.   –  Measure  ROI  of  channels.  Remove  Channels  that  don’t  perform     –  Next  –  some  tools  to  help  you  with  this  analysis     Channel   Volume  [Clicks]   ROI   Adwords   10,000   15%   Email   5,000   25%  
  • 73. SimilarWeb  –  Compe<tor  Analysis  Tool    
  • 74. Marke<ng  Mix  in  SimilarWeb  
  • 76. Quick  Keyword  research  using   Adwords  Tool  &  GWT   Adwords  Tool   GWT  
  • 79. 3.  Pick  Top  3  Marke<ng  Tac<cs  &  Test   •  Add  Channels  that  perform     ¡  Always  Do  Tes<ng     ¡  Don’t  track  Vanity  Metrics.  [90%  GA  Metrics]   ¡  Track  Ac<onable  Metrics–  Conversion,  Churn.     ¡  If  you  want  Big  Improvement  in  Results,  be  ready  to   make  Dras<c  Changes  
  • 80. 3.  How  to  Benchmark,  &  Analyse   •  Funnel  Analysis   –  What  is  the  Funnel  for  your  Business?   –  What  are  the  benchmarks  for  your  industry    conversion   •  Lead  Gen  –  Benchmark     •  Registra<on  Rate   •  Conversion  on  Ecommerce   •  SAAS  :  Free  to  Paid  Conversion  Rate       •  Have  you  Set  Up  Enable  Event/Goal  Tracking  in  GA   –  Micro-­‐conversions  Are  Valuable  too   •  Whitepaper  download,    Video  watch,  NewsleMer  Subscriber   •  How  much  value  should  I  assign  to  each  conversion     Visitors   Add  to   Cart   Checkout  
  • 82. Market  Maturity   Audience   Innovators   Early   Adopters   Early   Majority   Late   Majority   Laggards   Size   Small   Expanding   High   Peaked   Contrac<ng   Compe<<on   Low   Increasing   Moderate   High   Moderate   Introduc<on   Growth   Maturity   Satura<on   End  Of  Life  
  • 83. Go  To  Market  Hacks   •  Never  Go  To  Market   •  Market  before  building  the  product   •  Create  the  product  with  the  market   •  Seed  the  Market     •  Trap  the  Market  
  • 84. Never  Ever  Go  To  Market   Evernote  
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  • 86. Background   •  Mul<plaiorm  Note  Taking  and  Storage  App   •  Started  2008  the  era  of  websites  and  social   •  Self  funded  +  FnF      
  • 87. Phil  Libin   •  Evernote  is  your  intellectual  brain,  it’s  a   service  that  lets  you  remember  everything   important  that  happens  to  you  and  use  that   informa<on  in  a  way  to  make  yourself  happier   and  more  produc<ve.  
  • 88. Great  Product   •  Simplicity   – Remember  anything  and  everything   •  Consistent  experience  across  devices   – Na<ve  clients  for  every  device   •  BeMer  experience  on  newer  devices   – Mo<va<on  for  manufacture  to  bundle   •  Record  everything   – OCR-­‐  Business  Cards,  Receipts,  menus    
  • 89. Funding  Crisis     •  In  Early  2008  investors  backed  out  at  last   minute   •  Only  3  weeks  cash  
  • 90. User  Funding   •  User  from  Sweden     – “Evernote  had  changed  his  life,  making  him   happier”  
  • 92. Launch   •  Closed-­‐beta     •  100  invites  to  Techcrunch   •  Techcrunch  covered  them  
  • 93. From  the  Blog   •  “Our  goal  was  to  get  about  10,000  people  to   use  the  system  so  we  could  fine-­‐tune  our   servers  and  try  out  new  features.    We  were   blown  away  by  the  response  and  watched   with  equal  parts  of  glee  and  horror  as  the   closed  beta  users  count  passed  10,000,  then   25,000,  then  50,000…    By  the  end  of  the  four   months,  over  125,000  people  had  par<cipated   in  the  closed-­‐beta!  “  
  • 94. First  Million  Users   •  Timing  was  perfect   •  The  team  made  sure  they  were  ready  for   every  app  store  launch  
  • 95. Next  Wave   •  1  Million  –  466  Days   •  +1  (2)  Million-­‐  222  days   •  +1  (3)  Million-­‐  133  days   •  +1  (4)  Million-­‐  108  days   •  +1  (5)  Million-­‐  82  days   •  +1  (6)  Million-­‐  52  days  
  • 96. Word  of  Mouth   •  No  User  Acquisi<on  Budget   •  No  incen<ve  on  downloads   •  NO  SEO,  SEM   •  Pure  product  experience  and  Word  of  Mouth  
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  • 101. Create  Product  with  Market   Workday  
  • 102. Enterprise  Customer  Acquisi<on     •  Expensive:          Customer  Acquisi<on  >   Engineering     •  Slow:          18-­‐24  months  Sales  cycle  
  • 103. Workday-­‐  Background   •  Founded  2005   •  Revenue    ~  $500  Mil.  (2014)   •  Employee  2600   •  +500  Customers   •  2012-­‐  IPO-­‐  $9.5  bn   •  Compe<<on   – SAP  Oracle   – Sales  Force    
  • 104. The  Unfair  Advantage   •  Brand  Ambassadors   – Building  Product  for  the  customers   – Super  aMen<on  to  Early  Adopters     •  Couple  of  Early  Customers  ended  up  working   for  WorkDay  
  • 105. Workday  Brainstorm   •  Involve  user  sugges<on  for  New  Feature   •  Incorporate  the  sugges<on  in  every  release  
  • 106. Pre  Release  Customers  Test   •  Sandbox  version  with  produc<on  data   •  Feedback  
  • 109. Seed  to  Market   LinkedIn-­‐  Double  Viral  Loop  
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  • 111. The  Beginning   •  2002,  Reid  Hoffman   •  PayPal  Colleagues   •  Inspired  by  Six  Degrees  (1997-­‐2001)   •  Professional  Network  based  on  connec<ons   •  Seed  funded  by  Hoffman  
  • 112. The  Opportunity   •  2003-­‐  Social  networks  were  for  Da<ng  and   connec<ng  with  Friends   •  Demand  supply  Gap  between  Jobs  and  Job   Seekers   •  Need  for  Referral  between  Job  and  Job  Seeker    
  • 113. The  Launch   •  May  2003   •  Seeded  the  product  with  Successful  ‘Friends’   to  build  aspira<onal  brand   – Dot  Com  Success  stories   •  Restricted  connec<ons  aMracted  top  execs-­‐   Marc  Andreessen,  Jerry  yang      
  • 114. The  Result   •  Forbes:  “You  no  longer  have  to  suffer  endless   cocktail  par<es  or  business  dinners  to  expand   your  professional  network.  A  new  wave  of   Web  sites  could  boost  your  business  with  a   few  clicks  of  the  mouse.”   •  Go  To  Place  for  Tech  community  
  • 115. Trap  the  Market   Yammer  
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  • 130. Website: www.pagetraffic.com Email: navneet@pagetraffic.com Twitter: @navneetkaushal Blog: www.pagetrafficbuzz.com Facebook: www.facebook.com/pagetraffic.in THANK YOU!