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Introducing Six Sigma

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Phi Jack
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about a great management tool

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Industry Standard Approach DMAIC VOC CTQ Process Lean Six Sigma Credibility and Communication with Customers Robust problem solving Links problems and opportunities from viewpoint of customer to the processes that deliver, then starts improvement process What is Lean Six Sigma? Eliminates waste and cost in process and significantly reduces customer defects Control Define Measure Analyze Improve People Execution Strategy Process VOC VOO
Benefits of Lean Six Sigma Results Level of Service Cost Profitability Speed of Prod. Dev. Leadership Development Black Belts: 1% each year in full time Culture ,[object Object],[object Object],[object Object],Customer Satisfaction
Why do Teams and Efforts Fail? … and 6 Tools to Drive Success 15% 85% Organizational Change Succeed Fail Personal Change Succeed Fail 10% 90% Why? #1 Sense of Urgency Dashboard Process Map Stake Holder Analysis FMEA Tollgate Action Events #2 Not enough Communication #3 Declaring Victory too early #4 Personal resistance 6 LSS Tools              
Dashboards R/Y/G ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],PRINCIPLES BENEFITS J F M A M J J A S O N D R……. P…… P…… P…… R……. P…… P…… P…… Bench Mark Process Owner YE Goal Metric
Process Maps or Road Map ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],PRINCIPLES BENEFITS
Stakeholder Analysis ,[object Object],[object Object],[object Object],[object Object],[object Object],PRINCIPLES BENEFITS People Level of Commitment Enthusiastic Help Compliant Hesitant Indifferent Uncooperative Opposed Hostile Customer Key Person 1 Key Person 2 x x o o x o Most long term failure due to lack of buy-in and adoption
Strategic FMEA (Simplified) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],PRINCIPLES BENEFITS # Failure Mode Effect Cause S O D R P N Action Who/ When S O D R P N Predicted
Tollgates ,[object Object],[object Object],[object Object],[object Object],[object Object],PRINCIPLES BENEFITS D M A I C (Realization)
Action Events (Kaizen) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],PRINCIPLES BENEFITS intro review actions close 90% value actions close Typical Mtg. How long for teams to complete intro review 50-60% value Action Event Never Action Event Never
Summary ,[object Object],[object Object],[object Object],[object Object],References for Learning ,[object Object],[object Object],[object Object]

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Introducing Six Sigma

  • 1. Industry Standard Approach DMAIC VOC CTQ Process Lean Six Sigma Credibility and Communication with Customers Robust problem solving Links problems and opportunities from viewpoint of customer to the processes that deliver, then starts improvement process What is Lean Six Sigma? Eliminates waste and cost in process and significantly reduces customer defects Control Define Measure Analyze Improve People Execution Strategy Process VOC VOO
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  • 3. Why do Teams and Efforts Fail? … and 6 Tools to Drive Success 15% 85% Organizational Change Succeed Fail Personal Change Succeed Fail 10% 90% Why? #1 Sense of Urgency Dashboard Process Map Stake Holder Analysis FMEA Tollgate Action Events #2 Not enough Communication #3 Declaring Victory too early #4 Personal resistance 6 LSS Tools              
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