1. Chatter
Don’t Miss A MeSSAge fRoM
Bill Cobb
Town Hall Meeting
H
with Bill Cobb ello everyone...It’s been a pleasure and a Of course, I hope you’ve
privilege to have had the opportunity to meet also benefited from the rest
11-12 a.m. Room 210a so many of you face-to-face over the last couple of the event, too. The eBay
eBay North America President, of days here in Boston for eBay Live! 2007. You’re a real Live! team has worked hard
inspiration to me and to the entire eBay and PayPal all year to make sure that
Bill Cobb and his leadership team
staff here serving you. As I said at the keynote, the eBay we offered you the best line-
will answer questions from the
Community – and the Social Commerce you create – are up of classes, networking
audience. what make this marketplace truly different. That’s why opportunities, speakers, and
it’s so important that we keep your needs front-and- entertainment available.
The eBay Live! center. While listening year round is important, the So thanks again for
Book Store three days we spend with you at eBay Live! are truly sharing your time, ideas,
special. Think about it — by the time we all go home, and enthusiasm with us this
LeveL 1 (above SoLutionS there will have been literally thousands of important weekend. I hope you’ll join me at the Gala tonight
CenteR) next to ebay Shop conversations between eBay members and our staff! to celebrate the end of a great three days. I, for one,
You can count on your issues and ideas influencing our intend to have a good time “getting down” with Kool
Find books on almost any eBay-
future plans when we return and the Gang, and I hope you’ll be there, too.
related topic – from how to buy to San Jose.
and sell, to product sourcing. Plus —Bill Cobb, President, eBay North America
get 20% off retail!
Closing Gala &
Community Hall
Keynote Reveals Spectrum
of Fame Awards
of Colorful Commerce
exhibit haLL C
To kick off the Gala, five eBay
“I
’d like you to pat each other on the back,” companies and the role they play on the internet
members will be honored for
said Meg Whitman, eBay Inc. CEO, “because today. “When you look across the internet in 2007,
their contributions to eBay’s
in this auditorium tonight, our combined you can divide most people’s online activity into
Community. Carnival- feedback is 6.1 billion!” In keeping with tradition, five groups…they Find, they Buy, they Pay, they
style dinner and Thursday, June 14, 2007, Meg, along with PayPal Communicate, and they Entertain or share with
entertainment by President Rajiv Dutta, and President of eBay North each other,” said Meg. eBay is the leader in three
America Bill Cobb, completed the first day of eBay of those areas: Buy, Pay, and Communicate. “The
Kool & The Gang
Live! 2007 by talking about their vision for eBay and company’s vision isn’t about technology,” said Meg.
provided.
PayPal at the event’s keynote speech. “We’re focused on what becomes possible when
Meg gave the room of nearly 10,000 attendees people everywhere can connect, discover, and
an high-level view of the eBay Inc. portfolio of continued on page 4

2. good News for TRUST & SAfeTy
e
eBay Stores
Collaboration Keeps eBay Safe
Bay Stores received some
U
exciting news during the p until a few years ago, the internet was a safe is Dave Cullinane, Chief Information Security
Keynote this year, as Bill Cobb like a small town, whose residents left their Officer (CISO) for eBay Marketplaces. Dave brings
emphasized Stores’ importance to the doors unlocked because there was so little more than 30 years of information security
marketplace (read the keynote recap for crime. But today’s internet is more like a big city. experience to eBay. In his previous position as CISO
details). But the fun didn’t stop there While it has broad, well-lit streets, it also has a few for Washington Mutual, one of the largest banks in
– sellers stopping by the Stores booth got dark alleys where criminals can lurk. the United States, Dave dealt with similar issues that
to learn about two other new features Trust has always been at the heart of eBay’s eBay and PayPal face.
that should not only help long-term business – millions of people every day transact Dave’s industry knowledge and over 30 years
Stores subscribers succeed, but also give online with perfect strangers. But just like in the of experience in the field have helped him play a
beginning sellers a leg-up as they build brick-and-mortar world, there is a small minority of major role in shaping and implementing eBay’s
their businesses. people who try to take advantage of this trust. Trust & Safety strategy. Dave believes that industry-
Almost everyone is familiar with a common wide collaboration and best practice sharing is
eBay Stores To go critical to the future security of the
With the internet buzzing over the new internet. “No business is immune,
eBay To Go™ widget released a few and it’s up to us all to work
weeks ago, the Stores team followed suit together to share the latest threats
by announcing eBay Stores To Go. eBay with our counterparts, as well
Stores To Go allows users to showcase as with Law Enforcement.” Dave
their brand and listings directly on believes partnering with other
their website, social networking site security professionals is key. His
making an eBay Store “portable.” It also “Red team” events bring together
lets them filter the items displayed by top security and industry experts
Seller ID (should they have more than
one) or by category. Free to eBay Stores
subscribers, the eBay Stores To Go can
even be customized to ref lect your
CHATTER 2007
unique Store logo and colors.
Make your Store stand out
– eBay Stores Design Center
Another key addition for sellers is the
2
new eBay Stores Design Center. Whether trick used by these malicious individuals called
you’re just starting out and need help “phishing.” Phishing is the act of trying to trick
setting up your Store, or are upgrading members into revealing their sensitive personal
your Store’s current look-and-feel, you’ll information (like passwords, etc.) by sending fake
find all the tools and resources you need emails that appear to be from businesses like eBay
in the new Design Center. and PayPal. The criminals may also create spoof
For more information about eBay websites pretending to be eBay or PayPal as another
Stores announcements, please read the way to lure people into clicking on their links that
eBay General Announcements board. may contain mal-ware (malicious downloads) or
other security violations.
eBay has over 2,000 employees dedicated to to our corporate headquarters in San Jose where
preventing fraud and crime on our sites. One of they compare latest findings, share tips, and keep
the key leaders in keeping everyone’s information each other informed as partners.

3. Sellendipity.
eBay express
Celebrates Its
Another aspect of advantaging the good guys is
Along with other Trust & Safety leaders such as
to encourage safe payment mechanisms on eBay.
Rob Chesnut, eBay Senior Vice President of Global
first Birthday
PayPal’s fraud models and verification techniques
Trust & Safety, Dave’s team is focused on a three-
are recognized as some of the best in the industry,
I
pronged plan:
t’s hard to believe that a year has already
and because PayPal never shares users’ financial
1. Keep the bad guys out passed since ebay express was officially
information, security and privacy are built into the
unveiled at last year’s ebay Live!ebay
service.
The first piece of the strategy involves making
express is ebay’s specialty site at www.
PayPal and eBay continue to innovate in the
sure the “front door” is secure, so criminals cannot
ebayexpress.com, designed for buyers who
area of security. The PayPal Security Key, which was
register or list items. While eBay has historically
want that great ebay deal and who at times
formally announced by PayPal President Rajiv Dutta
been very open, over the last year we took several
prefer shopping in a fixed-price only e-
at Thursday’s Keynote, gives customers an additional
measures that raised the bar on minimum standards
commerce experience rather than auctions.
layer of safety.
for selling on the site. For instance, earlier this year,
Specifically, everything on ebay express is
eBay made it mandatory for new sellers to offer safe
sold at a set price (no auctions), drawing its
payment methods, such as PayPal or a credit card,
inventory from auction/bin, Fixed price and
and we restricted cross-border trade unless the seller
Store inventory listings that are also on ebay.
is PayPal Verified.
and in march of this year, the ebay express team
In addition, our anti-counterfeit efforts have
made another big addition – half.com items are
set industry-leading standards, starting with the
now available from ebay express, as well.
creation of the Verified Rights Owner (VeRO)
it turns out that ebay express has
program back in 1998. Last fall, proactive measures
a lot to celebrate on its birthday. Lara
were instituted to reduce the visibility of counterfeit
housser, Director of ebay express, shared
items on the site.
some statistics recently on ebay’s General
Through the Safeguarding Members’ IDs
announcement board that illustrate the
initiative, which hides the User ID’s for bidders on
vibrancy of ebay express: “Did you know
auction-style listings that are over $200, eBay has
that an article of clothing is sold on ebay
taken an important step to protect bidders against
express every 67 seconds, a piece of jewelry
fake Second Chance Offers and other phishing
is sold every 2.3 minutes, and a DvD sells
emails. “Trading transparency for security is never
CHATTER 2007
every 4 minutes? Furthermore, 9 out of 10
our first option,” said Chesnut. “But in today’s
buyers have told us they love the shopping
environment, sometimes we have to make these
experience.”
kinds of trade-offs for the safety of our Community.”
the ebay express team has been hard at
2. Keep the good guys connected work this last year adding many important
and advantaged features. Recently, a change was made that
allows buyers to send a note to sellers during
Internet security requires cross-functional
their checkout process, for instance. a popular
cooperation — within the company and without.
request — Wish Lists – was also added earlier
eBay’s Global Law Enforcement Operations team
in the year, and is a great way for letting your
partners with law enforcement agencies around
3. Keep the wheels on friends and family in on the perfect gift for you.
the world to pursue and prosecute fraudsters. The
The last crucial element is making sure we have the
efforts of this extended network — which consists
If you haven’t already, make
absolute top caliber people overseeing our anti-fraud
of international investigators, security engineers,
efforts. Their diverse skills and experience, ranging
and law enforcement relationship managers — have
sure you stop by the eBay
from law enforcement to technology, are critical to
resulted in an average of over three arrests per day
Express booth on the show
keeping eBay safe. You can meet some of them at
in the U.S. and Europe. Education is a large part of
the Trust and Safety panel discussion at 12:30pm
the effort, and in 2006, eBay and PayPal trained over
floor or go to express.ebay.com
today in room 205A, or at the Trust Safety booth
3,000 law enforcement agents on how to deal with
to learn more.
in the Solution Center.
cybercrime.

4. Rajiv Dutta,
President of
PayPal, Debuts
on-Stage
T
his year, the Keynote stage
was shared by eBay CEO Meg
Whitman, eBay President of North
Keynote cont’d from p.1
America Bill Cobb, and a new face to
many — PayPal President Rajiv Dutta.
interact with each other….It may sound idealistic,
Having served for many years as eBay’s
but we truly envision a better world.”
Chief Financial Officer, as well as former
Meg told the audience that, although eBay Inc.
Skype President, Dutta was thrilled at the
consists of many different businesses, they are
opportunity to introduce himself to the
united by what they call Social Commerce. “eBay
Community that he has been helping to
has a unique opportunity – and a responsibility – to
serve since July of 1998.
help level the playing field for individuals to use
Dutta outlined PayPal’s emphasis on
technology to engage with the world around them.”
catering to the needs of the customer.
eBay is unique from all other companies in that it
“Job number one is to serve you better.
succeeds only by helping others succeed. “We’re
This means that we ask ourselves with
proud of the fact that our growth and success as a
every new product, every site change,
company…is directly tied to the growth and success
every new policy — ‘will this make our
of our community members.”
customers’ lives easier?’”
support the system that processes billions of dollars
As eBay matures, it has a social responsibility as a
Some of PayPal’s recent changes
globally at the rate of $1,500 per second.
global citizen, Meg told the crowd. “As one company,
illustrate this commitment including
One way PayPal has supported eBay sellers is
our ability to make an impact is limited….side by
PayPal’s increased Buyer Protection
by expanding the pool of buyers around the world
side with the Community, there’s no end to what
which protects buyers on transactions for
through offering PayPal in over 190 markets, 80
we can get done!” eBay Giving Works just surpassed
up to $2,000, the expansion into more
an important milestone in
international markets, and the addition
“…with the Community, there’s no
helping members raise 100
of language support for Spanish, French,
CHATTER 2007
million dollars for non-profit
and simplified Chinese. “This change
organizations worldwide.
alone gives 25 million new customers
end to what we can get done.”
(Read more about eBay
around the world the ability to access
Giving Works on page 6.)
PayPal and buy from all of you.”
Next PayPal President
Dutta then revealed what was coming
of which were added just a few months ago. “The
Rajiv Dutta took the stage. Rajiv was hired in 1998
down the pike to help fight fraud.
expansion of languages, currencies and markets
and served as eBay’s Chief Financial Officer for
“We know that fraud is one of the top
means that our service is now available to 1 billion
several years. “I’m sure many of you don’t know
challenges you face in running your
internet users around the globe – that’s 95% of the
me,” smiled Rajiv. “But the funny thing is I know
business. I’m standing here to tell you
world’s internet population.”
you….I cannot forget it was the eBay Community
tonight, we’ve heard you!”
Rajiv then turned his attention to an issue that
that discovered PayPal.” Today PayPal is one of the
Rajiv announced the immediate
is a key concern to many eBay sellers. “I’ve heard
world’s most popular online payments services,
launch of the PayPal Security Key.
you on the issue of fraud…You hate chargebacks
right after Visa and MasterCard. “You gave PayPal
Previously in beta, the small electronic
and you hate fraudsters. And let me tell you
relevance in the market then, and now.”
device generates a unique password
something – so do we!” Projects like Online Dispute
So much success at only 100 months old has not
every 30 seconds that will prevent
Resolution which launched last year have reduced
been without its rough spots. “We’ve had some
fraudsters from accessing accounts. In
buyer claims by 50 percent. In addition, PayPal is
growing pains along the way,” said Rajiv as he
August, PayPal will introduce a new
launching a number of new initiatives that protect
acknowledged that PayPal had a service disruption
feature called “Payment Review,” which
eBay members from becoming victims, including
several weeks ago which was, ironically, related to
will warn sellers within minutes if a
the PayPal Security Key, Payment Reviews, and
a major upgrade to its servers that now provides
transaction poses a significant risk. He
increasing the number of confirmed addresses.
fourfold the amount of redundancy. About 1/3
capped his appearance by saying his
(Read more about PayPal, left sidebar.)
of PayPal’s total development capacity has been
goal is to confirm 100% of the shipping
dedicated to upgrading the infrastructure needed to
addresses for the U.S.
Inventure.

5. Finally, Bill Cobb took the stage. As President more fun, interactive Finding experience. “Over
for eBay North America, Bill recounted some the next several months – assuming you tell us
of the events of the last year since eBay Live! it’s meeting your needs – we’re going to start
2006 in Las Vegas. He noted some important introducing this visual navigation to several
milestones like the success of eBay Express (Read categories on eBay where buyers would enjoy
more about Express on page 3.), as well as some shopping with an interactive experience.”
things that made sellers unhappy, including Other new projects in the works play up
summer price increase for Store Inventory the fun of competition between bidders. A fun
format listings. While the price change had the new tool in beta called eBay Countdown, for
example, adds a clock and a “price ticker
“You hate chargebacks… thingy” that remind buyers of items they
are interested in. Bill also talked about
and so do we!”
one-click bidding, which will allow people
to place a bid in the last 15 minutes of high volume of low-priced items.
an auction without having to wait for Bill received a huge round of applause
desired effect of rebalancing the marketplace, the computer to refresh. “Finally, we’ve done it when he said that teams are exploring
Bill received a round of applause as he set the – almost – coming soon.” how to advantage PowerSellers who consistently
crowd’s mind at ease about his intentions this Shifting gears, Bill made it clear that all this deliver great buyer experiences in search results.
summer – “Just to be clear…there will be no emphasis on buyers does not mean eBay has “We are not ready for this yet operationally
increase in selling fees THIS July.” forgotten about its partners, the eBay sellers. – but we are moving in this direction.” Another
“Re-igniting the core is eBay’s number one “It’s a multi-channel world, and we know popular request from sellers that is actually
priority in 2007,” Bill told the audience, and we need to continually add to the value you on its way is protection against losses incurred
he went on to give more color about what this receive from eBay.” Bill talked about a number from non-paying bidders. “Starting August 1st,
actually means for the marketplace. “As you of improvements to eBay Stores, which -- in PowerSeller status will come with a rebate on
survey the landscape of retail stores and e- addition to adding an
“We do believe different is good.”
commerce sites in 2007, it’s gotten pretty boring eBay Stores link back
out there.” eBay has the opportunity to stand out into the header at the
even more against what has become “the ol’ Mall top of every eBay page
Chain” by doing a better job of being ourselves. – includes Markdown Manager (launched earlier unpaid item feature fees.”
Against the backdrop of boredom, eBay is in the year), plus more advantages for Featured At the end of the day, it’s not the site or
about creating Colorful Commerce. “We do and Anchor Stores. (Read more about eBay Stores technology that are important – “What really
matters is people. “ Bill underlined this sentiment
believe different is good – we do believe people on page 2.)
are more interesting PowerSellers are a vital part of with one last piece of good news – “Starting June
than things – we do the marketplace, as well, and Bill 19th and continuing through August 5th we will
believe in the rockin’ outlined a number of changes that LOWER the first tranche of Final Value Fees on
CHATTER 2007
deal – and we do know will revitalize this program by giving core listings from 5.25% to 4.5%.” This benefits
that this combination incentives, rewards, and recognition any seller who uses auction, auction BIN, or pure
has created a to those sellers who consistently fixed price listings.
destination like no delight buyers. He introduced new For more information about these and other
other.” This magic is eligibility requirements that will open announcements, please read eBay’s General
described in a new the program this fall to both seasonal Announcements Board by clicking Community at
term, Windorphins sellers, as well as sellers who sell a the top of any eBay page.
– that good feeling
of exhilaration that
you get when you
are winning on eBay.
(Read more at www.
windorphins.com)
“We’re taking
the DNA that made eBay so great, and we’re
reinterpreting it to an emerging new age of
online commerce.” Bill acknowledged that
change also comes with a risk of disruption to
people’s use of the site, making it imperative
eBay’s Community sees the benefits.
For example, one of the projects being tested
includes Visual Navigation, which offers buyers a

6. And The Webby eBAy gIvINg WoRKS
Making A Difference
Winner is…
The eBay
one Sale At a Time
Community!
$
perhaps you’ve heard about the Webby
100,000,000. It’s almost impossible to nonprofit. Once that sale is complete, your
awards. it’s an annual ceremony honoring
conceive of that much money. To put it in donation will be delivered automatically to the
the best of the internet. or to take it directly
some context, that would buy about 50,000 organization you chose. You’ll even be reimbursed
from their website:
new Honda Accords, or over 200,000 fast food the percentage of your basic selling fees that equals
“established in 1996 during the Web’s
value meals. your donation (e.g. donate 90%, get 90% of your
infancy, the Webbys are presented by the
insertion and Final Value Fees back).
international academy of Digital arts and
Buying is just as simple. From eBay Giving Works,
Sciences, a 550-member body of leading
you can browse all items, or search for items that
Web experts, business figures, luminaries,
support a specific nonprofit. When you place a bid
visionaries and creative celebrities.
or purchase an item on eBay Giving Works, you
Reflecting the tremendous growth of the
know that you’re not just making a cool purchase,
internet as a tool for business and everyday
but you’re helping out a worthy cause as well.
lives, the 11th annual Webby awards
expands the mission of the Webby by
A brief history
honoring excellence in over 100+ Website,
Almost as soon as eBay appeared on the web,
interactive advertising, online Film video,
members were using it to buy and sell items on
and mobile categories.”
behalf of their favorite nonprofits and charities.
Celebrities on the illustrious panel range
Unfortunately, the process required a lot of work.
from internet pioneer vint Cerf, to virgin
“We didn’t really have any system in place to
mogul Sir Richard branson, to The Simpsons
help members do this. Sellers were limited to
creator matt Groening.
indicating within their listings that they would
So what does this have to do with ebay?
But it also represents something much more donate the funds to charity, so a lot of buyers never
this year they gave a Lifetime achievement
meaningful. As noted by Kristin Cunningham, knew for certain when an item was being sold for a
CHATTER 2007
award to you — the ebay Community. meg
General Manager for eBay Giving Works, in the good cause,” explained Cunningham. “Sellers would
Whitman (ebay inc. Ceo), flanked by ebay
Keynote address on Thursday, members from all have to collect the money from the buyer, separate
seller buy_big_from_brandi and the two-
over the world have now raised over $100 million the funds from their other sales, and send it in to
person team of arizonaswede, accepted
for charity through their sales on eBay. “Thanks to the nonprofit.”
the award on behalf of the entire ebay
the generosity of our Community, we are helping to However, buying and selling for charity was part
Community on June 5th in new york City.
make a difference in the lives of millions of people of the fabric of the Community, and despite the
in true Webby tradition, all the
worldwide,” said Cunningham. challenges, people kept doing it. “This self lessness
acceptance speeches were limited to
Launched in the fall of 2003, eBay Giving Works was inspiring, and we said ‘we have to make this
5 words. Jim (Griff) Griffith solicited
(found at givingworks.ebay.com) is eBay’s dedicated easier for them,’” continued Cunningham.
suggestions from readers on the Chatter
program for charity listings. It makes it easy for the eBay set to work defining the requirements,
blog, and also asked employees to send in
Community to list items to benefit a cause that’s features and other details that would be necessary
their best one-liners. at a recent company
close to their heart. to build a fully robust charity program. In 2003,
gathering, the top three choices were put up
they teamed up with MissionFish, a nonprofit
to vote.
Doing good has never been easier technology company, to power much of the backend
With the winning speech in hand (on a
Sellers interested in raising money for their of the program. MissionFish had the knowledge
post-it note), meg strode up to the podium,
favorite charity through eBay Giving Works can and technology to do the heavy lifting involved in
accepted the award, and said these words,
easily list their items and select to donate some charity work, including paperwork processing and
“bidding starts at 99 cents!”
percentage of the final sale to your favorite funds distribution, and certifying the nonprofits

7. Brainspiration.
go green,
Share your Story at Works is a great way to
that join eBay Giving
raise money for your
Works
the Chatterbox
go eBay!
favorite charity and it’s
“Our sellers are very
not much extra effort
passionate about the Do you have a great ebay story? or maybe a personal
at all. It’s very simple.”
causes they support,
message for ebay employees that you’d really like to
Nonprofits can you might say that ebay has been
which is fantastic,” said
share? Stop by the Chatterbox and put your thoughts also sell on their own supporting the green charter all along. When
Jen Ibarra, a Manager
on video. our friendly staff will help you record a video behalf. Amy Parks it comes to reuse, ebay members have led
for eBay Giving Works.
message for ebay that we’ll share with others after the Crownover with the the way for more than 10 years by trading
“We want to make it
Southeast Affiliate of
event is over. We love hearing the great stories about items that otherwise would have languished
as easy as possible for
the American Heart in someone’s garage for years, or worse
them to list items that fantastic transactions, how you met other friends on
Association described — ended up in a landfill.
benefit their favorite ebay, or almost anything ebay-related that has been
how eBay Giving by some estimates, last year alone ebay
causes.”
important to you. So don’t be shy….come on over and
Works has helped their enabled the reuse of about $30 billion of
In the past couple
let us know what’s on your mind. cause tremendously. goods. and if you estimate that value of
of years, eBay Giving
“The eBay Giving all reused goods from 1998, the figure is a
Works has been
Works and MissionFish programs have opened up a staggering $100 billion.
integrated into popular listing tools such as the Sell
whole new avenue of fundraising for [us]. We love
Your Item form and Turbo Lister. “And last fall”
Reuse and recycle
experiencing success with items we have solicited
Ibarra continued, “we introduced the ‘giveback’ of
specifically for our eBay program — we have raised our Community members, through their
Insertion and Final Value fees for items that sell
nearly $100,000 with eBay Giving Works to date.” ingenuity and resourcefulness, are also
for a cause. Plus we’ve just recently overhauled our
ahead of the curve in other areas. after using
pages on the site to give them a clean, updated
an empty coffee can to hold her household
new feel.”
knickknacks, cozy1812 decided to decorate
Rewards for business it with fabric. now she’s turned these
with a conscience decorated cans into a product line in her
business.
eBay Giving Works can also be a big part of
“in one WeeK i collected 100 empty
your selling strategy. Buyers tend to like the
cans from one small elementary school and
fact that their money is going to a charity,
CHATTER 2007
our favorite sports bar restaurant! these
and they will often bid extra because they’re
were all headed for the dump/landfill! i am
willing to pay more for a good cause. Many
thoroughly enjoying my fledgling ‘go green’
sellers have used eBay Giving Works to help
campaign! it’s amazing what an impact one
drive their business. Said Titanium PowerSeller
designerathletic, “As a small business, it’s a member can make.”
7
constant struggle to stand apart and connect
eBay-USPS co-branded
with consumers. We use eBay Giving Works
reusable and recyclable boxes
often, and customers see that we’re not only
the Cradle-to-Cradle certified ebay-uSpS
a shoe retailer, but also a company with a
The Power of All of Us — co-branded box created by world-renowned
conscience.”
make a difference
paultracey has discovered the power of the environmental designer William mcDonough
is a highlight at the uSpS booth. order your
program, as well. “The items I sell through eBay Let your friends and family know about eBay
free Cradle-to-Cradle packaging today in the
Giving Works definitely get more bids than similar Giving Works, and how they can use it to make
uSpS Shipping Zone on ebay.com.
items I’ve sold without eBay Giving Works. As a a difference. Or help your favorite nonprofit
order your Cradle-to-Cradle packaging
marketing tool for your eBay item, the charity join the program! eBay Giving Works has over
today in the uSpS Shipping Zone on
ribbon pops out more than bold or highlighting.” 10,000 nonprofits to choose from. If your favorite
And the simplicity is a big plus for pugtaxi, who ebay.com.
organization is missing, get them signed up (it’s free
supports the Little Angels Pug Rescue. “eBay Giving and easy), so they can start benefiting today.

8. Star Developer Award
The Chatter Blog
Winners At eBay
T
he Chatter team acts as your
Developers Conference
“eBay inside reporters.” From
exclusive interviews such as the
video interview with “The Tech Chick”
D
who gave the inside scoop on hot toys evelopers, entrepreneurs and affiliates know exactly how to describe what you’re looking
for the holidays — to in-depth behind- from around the world joined eBay, PayPal, for, Mpire’s new image previews may be worth the
the-scenes looks at new initiatives like Shopping.com, ProStores and Skype earlier thousand words you can’t find.”
Feedback 2.0 – to lighthearted posts this week for the 6th annual eBay Developers Our Service to the Community award went to
that highlight eBay in pop culture — Conference held here in Boston immediately before slomike1 (Michael Berger) of MyProSeller, an active
the Chatter blog team works to bring eBay Live! Our Star Developer Awards recognize the and helpful PHP developer in our Developer Forums
the right mix of information — and very best in our developer community by honoring who answers both newbie and veteran questions.
fun — to eBay news. those who have created innovative solutions, or His helpfulness has resulted in numerous updates
“The General Announcement board incorporated compelling user experience design and improvements to our API Documentation and
has always been for official news about in their applications built on the eBay and PayPal platform notifications, which benefit of the entire
site changes, policy updates, messages platforms. eBay developer community. For PayPal, E-junkie picked
from our executives, etc.” said This year’s honors for Most Innovative Application up both the Best User Experience Design and the
Laura Schopen, Senior Manager for for Buyers went to AuctionAds, an affiliate developer Service to the Community Award for their FatFreeCart
Community Communications. “While who used innovative caching techniques, allowing application that goes with the implementation of
we still maintain that channel for eBay them to serve up 30 million impressions a month PayPal Website Payments Pro. It’s the only cart which
news, we saw a big need to share more with only 200,000 API calls – that’s an impressive works inside the merchant’s website (not in a pop-up)
of the human side of eBay, too.” volume of traffic per API call. The Most Innovative without having to install anything.
The people side of eBay includes Application for Sellers award went to SageFire’s YES! eBay Senior Director of Platform and Innovation
both staff who are often featured (Year End Summary) report that fulfills eBay sellers’ Max Mancini said, “The 50,000 members of the
via interviews and video, plus need to have an annual transactional history for tax eBay Developers Program are working to make eBay
Community members who are and profitability analysis. even more accessible and fun to use for our wider
profiled via Member Spotlights. The Best User Experience Design was presented community. The Star Developer Award winners are
“There so many interesting people to Mpire’s Shopwave, a new Flash-based online the cream of the crop, and we salute them for their
who have amazing eBay stories,” said shopping visualization application. As described innovative spirit, creativity, and commitment to
Schopen. “Recently we published a on the popular blog, TechCrunch: “If you don’t making eBay an even better experience for us all.”
story from a woman who was selling
a family heirloom ring to make ends
meet. The buyer who won the listing
BUIlDINg CoMMUNITy
found out why she was selling the
CHATTER 2007
ring, and told her to keep her money
eBay groups Bring People Together
AND the ring – how great is that?
These are the stories that inspire all of
M
us, staff and members alike.”
aking a new friend who loves Mata Ortiz within eBay Groups. (To find eBay Groups, click on
The Chatter has also been helpful
pottery just as much as you do can make “Community” from the top of any eBay page.)
8 in resolving Community concerns.
the world seem just a little smaller and “The eBay Groups platform can be customized
For example, several weeks ago,
more friendly. Although this kind of connection is to fit a group’s particular needs,” noted Garnor
eBay updated our User Agreement
rare to find in the “real world,” on eBay, these types of Morantes, whose team manages the Groups
and Privacy Policy, but some of the
connections happen every day. technology platform. Groups, which can be public or
language caused some confusion
eBay Groups private (invitation-only), offer group members a full
among members. “Within a day, we
helps eBay suite of online community tools. “Group members
were able to publish a letter from our
members connect have access to their own discussion boards, photo
top privacy lawyer, who addressed
with others albums, and calendars – and there will be more great
each concern and helped members
who share features coming in the near future.”
understand the intent behind the
their interests.
changes,” said Schopen.
eBay groups are about People
Thousands
eBay member giraffer first looked to into eBay
of people are
part of vibrant Groups as a way to connect locally. “I was looking for
communities people in my state that sold or bought on eBay.” She
Chatter Staff that have been was able to find two groups, one local and the other
established statewide. “I’ve meet some wonderful people and
Laura Schopen
Managing Editor made friends that I can visit and chat with everyday.”
Writers yan Knight
R As a Group Leader giraffer loves being able to help
Jeff Kakes new sellers and buyers learn about eBay and
Ninad Wagle showing them around the site. “I keep an eye
Layout evin Clarke
K on them and am thrilled to see the success
Tradeshow they have.”
Publications
Photography he Photo Group
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Inc. The power of all of us is a trademark of eBay Inc. Other trademarks and brands are the property of their
respective owners. No one under 18 allowed.