7. Business Objectives To provide a cost effective (AC) solution for preparing candidates to sit & pass the ASTD Certified Professional in Learning & Performance (CPLP) Knowledge Exam the first time through (AC). To advance the learning profession (IS) by educating learning & performance professionals on the ASTD Workplace Learning & Performance (WLP) Competency Model so they can apply the competencies and enhance their skillsets. IRACIS
8. Learning Objectives Learning & performance professionals (Audience) will be able to score a passing grade (Behavior) on the ASTD CPLP Knowledge Exam (Condition). Learning & performance professionals (Audience) will be able to practice an integrated, multi-disciplinary approach to their work (Behavior) regardless of their primary area of expertise (Condition). ABC
25. Gagnè's Nine Steps of Instruction Gain attention Inform learners of objectives Stimulate recall of prior learning Present the content Provide "learning guidance" Elicit performance (practice) Provide feedback Assess performance Enhance retention and transfer to the job
44. The Learner First Approach 20% Lecture 80% Interactive Learning Identify A the Who needs to learn? ACCELERATED Audience Identify L the Learning What behavior will change? LEARNING Need Create O Learning How will you measure learning? OFFERS Objectives Create E Exercises EVERYONE Sequence How can the learners learn through experiences? S Learning How can the flow enhance learning? SOMETHING Objectives Create M Support What other things are needed? MAGICALLY Materials Evaluate E How can learning improve? the EFFECTIVE Learning - Lou Russell, “Accelerated Learning Fieldbook”
47. Technology Learning Management System (LMS) Online Meeting Host Record for playback Games Puzzles Practice Exams Mobile (portability) Flash cards & video iPhone / iPad / other platforms
48.
49. Evaluation ROI is calculated using the program benefits (monetary and/or non-monetary) and costs. Levels of Evaluation Kirkpatrick’s 4 Levels of Evaluation & Phillips’ 5th Level of Evaluation (ROI) Data shows business impact on the bottom line: e.g. increased customer satisfaction, decreased error rates, increased sales revenue, etc Observation of on-the-job behavior change. Pre & post knowledge test Post learning questionnaire, “Smile” sheet
50. Lessons Learned The importance of standardization Online cocktail hour (unstructured peer-to peer interactive time) Creating interactive facilitated sessions (working WITH the available technology, not fighting it) Recording & publishing online video Authoring tools (from free to expensive)
Notas do Editor
YouTube (2005), Wikipedia (2001) iTunes (2003) Gmail (2004) Kindle (2007) Facebook (2004) Twitter (2006)iPod (2001) MySpace (2003) iPhone (2007) WordPress (2003) Kindle (2007) Netbook (2007) Mobile Web (2008 mobile access to the Internet exceeded desktop computer-based access for the first time) LinkedIn (2003)