1. The elephant and the mice: will web 2.0 change public services? David Osimo, Clara Centeno Institute for Prospective Technological Studies European Commission Joint Research Centre The views expressed in the presentation are those of the authors and do not represent the official position of the EC
22. eGovernment Web 2.0 Long development cycle Large scale IT projects and budget On hard matters Institutional, top-down Permanent beta, fast iterative development Largely based on open source / free software On soft matters? contacts, networks, knowledge management Spontaneous, bottom-up