A Phoenix-based insurance company implemented an enterprise content management system with document imaging and automated workflow capabilities to improve productivity, customer service, and disaster recovery while controlling costs. The system allowed underwriting, claims, and accounts payable departments to scan documents and access files digitally for faster processing. With immediate access to documents online, average call handling times were reduced. The paperless system also improved regulatory audits by giving remote access to document repositories. As a result, the company was able to maintain steady employee levels despite growth.