Learn the benefits of making your intranet more social and rewarding. We show you how to start using SharePoint 2010 in combination with 3rd party tools.

1. 26 July, 2011 Social Computing in your organization using SharePoint: challenges and benefits

2. 26 July, 2011 Social Computing in your organization using SharePoint: challenges and benefits This slidedeck is the result ofOneCafé on 26 July 2011 OneCafé = Free knowledge sharing sessions organized by Orbit One for clients and prospects. Personal & involved limited number of attendees, personal approach. Everyone's involved. Solution driven Tending to your needs, to-the-point, solution based. Experience from the field Real examples and customer use-cases. Solutions based on the New World of Work

3. 26 July, 2011 Social Computing in your organization using SharePoint: challenges and benefits Speaker: Thijs ter Beek Project Manager at Orbit One Technology SharePoint Lync Dynamics CRM Contact Mail: thijs@orbitone.com Twitter: @thijsterbeek LinkedIn: http://www.linkedin.com/in/thijsterbeek

4. 26 July, 2011 Social Computing in your organization using SharePoint: challenges and benefits Who is Orbit One? 18 passionate web & IT professionals Based in Ghent Since 1995 Strong believers of the New World Of Work Mission: “Optimize your communication & collaboration by using internet technologies.” www.orbitone.com

5. 26 July, 2011 Social Computing in your organization using SharePoint: challenges and benefits Our Services Advice, design, implementandmaintain: Information websites Self-Service portals, online forms, payments Intranet & document management Facebook for the enterprise CRM - Contact Management Unified Messaging Socialintegration & e-mail marketing Customdevelopment Experts in WEBSITE CMS

6. Introduction Social Computing Pains/challenges (Break) Scenarios and demos Tools How to make this a success? Drinks, fingerfood & networking Agenda Social Computing in your organization using SharePoint: challenges and benefits 26 July, 2011

7. Social Computing 26 July, 2011 Social Computing in your organization using SharePoint: challenges and benefits

8. 26 July, 2011 Social Computing in your organization using SharePoint: challenges and benefits What is social computing? Shift focus from content & systems to people Power withusersandcommunities Business valuethrough systems modeledafternaturalsocialbehavior

9. 26 July, 2011 Social Computing in your organization using SharePoint: challenges and benefits Widely used social tools People use these tools daily in their personal life to stay in touch with their friends, family to share ideas and interests Why not use them for work?

10. 26 July, 2011 Social Computing in your organization using SharePoint: challenges and benefits Public vs private tools Organisation Marketing & conversationWith a large audience Collaboration & knowledge management In a private, controlled and secure environment Prospects / Customers Partners / Suppliers Talent Public tools Private tools

11. Where is your intranet today? 26 July, 2011 Social Computing in your organization using SharePoint: challenges and benefits Most are here today (2011)

12. 26 July, 2011 Social Computing in your organization using SharePoint: challenges and benefits Intranet evolution: 2.0 Social & 3.0 Rewards

13. Shifting communication methods 26 July, 2011 Social Computing in your organization using SharePoint: challenges and benefits These methods work ok for 1-to-Few but what about 1-to-many?

14. Shifting communication methods 26 July, 2011 Social Computing in your organization using SharePoint: challenges and benefits Social

15. 26 July, 2011 Social Computing in your organization using SharePoint: challenges and benefits Keystrokes: a non-renewable resource Think about the amount of keystrokes you can do in your life as a fixed limited amount. So with each email, document or report you type you want to maximize the potential value of each keystroke hence when you’re transferring knowledge you should try and reach as many people as possible. How to this best? Using social communication tools! Quoted from Daniel McPherson

16. Your experiencesGrouptalk 26 July, 2011 Social Computing in your organization using SharePoint: challenges and benefits

17. 26 July, 2011 Social Computing in your organization using SharePoint: challenges and benefits Typical pains we encounter Email clutter I’m loosing time reading emails (to all) that are not interesting to me Hard to find experts It’s hard to find the right people (experts in topics/projects/clients) Don’t know what people are working on Loosing touch being out of the office I work from home or at clients and loose touch with my team Asking questions / receiving feedback is difficult Knowledge drain When people leave the company too much knowledge is lost Losing time getting up to speed New employees need a lot of time to understand our way of work Difficult to generate ideas It’s hard to share my ideas within the company, I don’t get feedback and see the results Redoing work I’m doing work/research that other colleagues in the past already did, but I didn’t know Too many interruptions I can’t get my work done Challenging to form groups around topics/interests Hard to form virtual teams around topics/interests

18. 26 July, 2011 Social Computing in your organization using SharePoint: challenges and benefits Scenarios and demos

19. 26 July, 2011 Social Computing in your organization using SharePoint: challenges and benefits Scenario 1: Email to allNo more! Key points: Limited amount of text a person can type in lifetime, optimize impact New employees, overview of old blog posts Search blog information Make publishing on the intranet as easy as it is to send an email No disturbance of replies, less SPAM Opt in

20. 26 July, 2011 Social Computing in your organization using SharePoint: challenges and benefits Demo: Blogs instead of email-to-all

21. 26 July, 2011 Social Computing in your organization using SharePoint: challenges and benefits Scenario 2: Find the expertWho is the best person in our company to ...? Key points: Profileswith skills, past projects, tagging Show profile status wizard on Newsgator Findingprofilesfromanywhere, searching people or content Easy to connect (Lync integration) and become ‘friend’ Keep profiles up-to-date based on what people read and create

22. 26 July, 2011 Social Computing in your organization using SharePoint: challenges and benefits Finding experts and connecting

23. 26 July, 2011 Social Computing in your organization using SharePoint: challenges and benefits Scenario 3: Staying up-to-date Key points: Don’t know what people are working on Loosing touch being out of the office Different types of activities, blog posts, short messages, birthdays, questions, document changes, badges One stream, personalized, all kinds of information, inside SharePoint or outside, follow what you want to follow. Get daily overview email of activities. Feel in touch.

24. 26 July, 2011 Social Computing in your organization using SharePoint: challenges and benefits Demo: Newsgator Activity streamin SharePoint

25. 26 July, 2011 Social Computing in your organization using SharePoint: challenges and benefits Scenario 4: MicrobloggingYour company’s internal twitter Key points: Short messages: minimal effort, maximum result Share: What you do: projects/clients you are working on What you read: what interest you What you create: presentations, blogposts, documents, ... Ask Questions: receive feedback efficiently

26. 26 July, 2011 Social Computing in your organization using SharePoint: challenges and benefits Demo: Ask a question using SharePoint and Newsgator

27. 26 July, 2011 Social Computing in your organization using SharePoint: challenges and benefits Scenario 5: Source andfosterideas Key points: Ideas come from anywhere in your organisation Also from young/new people Make ideas visible to everyone Allow voting to surface the best ones Take action with voted ideas (Management) See also Red Monkey http://www.eoiacademy.com Newsgator Idea Stream http://www.newsgator.com/products/social-sites-for-sharepoint-2010/idea-stream.aspx

28. 26 July, 2011 Social Computing in your organization using SharePoint: challenges and benefits Demo: Idea center using Newsgator and SharePoint

29. 26 July, 2011 Social Computing in your organization using SharePoint: challenges and benefits Scenario 6: Staying up to date withcommunities Key points: Groupsvs personal Form communitiesbased on orgstructure/ projects/ topics / interests Follow activities in communities Selforganisation (open versus closedcommunities), promote community leaders Track usage

30. 26 July, 2011 Social Computing in your organization using SharePoint: challenges and benefits Demo: Newsgator communities in SharePoint

31. 26 July, 2011 Social Computing in your organization using SharePoint: challenges and benefits Scenario 7: Increase satisfaction and retentionReward people who participate! Key points: Badges help topromotesocialactivities Visibilityto rest of organisation Recognize and acknowledge contributers

32. 26 July, 2011 Social Computing in your organization using SharePoint: challenges and benefits Scenario 8: Interruptions at workHow to get my work done? Problem: More and more interruptions in today’s world Mobile phone Outlook email alerts Tweet alerts Instant messages … Result: Many people have difficulty in completing work that requires their full attention Solution? Self discipline: organize your day Time-blocks for focused, uninterrupted work Time-blocks for interactions with your team, clients, … Better tools Be in control of what you read: content pull instead of push (feeds instead of email) Set your presence to ‘do not disturb’: No more calls, instant message Disable popups and alerts (Outlook, Tweetdeck, Skype, …) Organize your offices with mix of open-spaces and quiet “focus” areas

33. Social Computing in your organization using SharePoint: challenges and benefits 26 July, 2011 What can SharePoint do out of the box? What is entry level social computing How togrowfurther What tools & solutions do youneed?

34. 26 July, 2011 Social Computing in your organization using SharePoint: challenges and benefits Some tools you can use

35. 26 July, 2011 Social Computing in your organization using SharePoint: challenges and benefits SharePoint 2010: Out of the Box Out-of-box social features Blogging / Wiki Tagging Basic profiles Finding experts Pricing Start from €5,25 per person per month (Office365) Major drawback today no good Microblogging capability

36. 26 July, 2011 Social Computing in your organization using SharePoint: challenges and benefits TeamTalk (free)http://community.zevenseas.com/Blogs/Daniel/Lists/Posts/Post.aspx?ID=128 Free SharePoint Twitter Microblog site Targetted at small teams 5-15 people No colleague / friendprinciple

37. 26 July, 2011 Social Computing in your organization using SharePoint: challenges and benefits Newsgator Social Sites 2010www.newsgator.com SharePoint add-on for 2007 and 2010 Only server version (requires mysites) Only dedicated hosted/on-premise (not yet Office 365) Very deep social integrations! Pricing start at €5000 (100 users) Orbit One is premier partner in BeLux

38. 26 July, 2011 Social Computing in your organization using SharePoint: challenges and benefits Newsgator Social Sites 2010Activity stream Follow activities of colleagues

39. 26 July, 2011 Social Computing in your organization using SharePoint: challenges and benefits Newsgator Social Sites 2010Microblogging Post Microblog Ask question Comment, Share, Follow

40. 26 July, 2011 Social Computing in your organization using SharePoint: challenges and benefits Newsgator Social Sites 2010Communities Community sites based on interests, organisation or projects Stay up-to-date Connect content and people

41. 26 July, 2011 Social Computing in your organization using SharePoint: challenges and benefits Newsgator Social Sites 2010Social Profiles Individual profile Present yourself Update wizard

42. 26 July, 2011 Social Computing in your organization using SharePoint: challenges and benefits Newsgator Social Sites 2010Social Insights Gather social insights based on usage patterns Explore expertise

43. 26 July, 2011 Social Computing in your organization using SharePoint: challenges and benefits Newsgator Social Sites 2010Idea stream Gather and nuture ideas Select the best idea Prioritize

44. 26 July, 2011 Social Computing in your organization using SharePoint: challenges and benefits Newsgator Social Sites 2010Mobile Social Sites apps for mobile and tablets iPhone iPad Blackberry

45. 26 July, 2011 Social Computing in your organization using SharePoint: challenges and benefits Newsgator Social Sites 2010Spotlight Explore knowledge Rewards & Gaming Recognize contribution Drive user adoption

46. 26 July, 2011 Social Computing in your organization using SharePoint: challenges and benefits Newsgator Social Sites 2010Other features Newsstream Videostream Desktop client Regular updates Approx. 3 times a year

47. 26 July, 2011 Social Computing in your organization using SharePoint: challenges and benefits Microsoft Lync Unified Communications Software telephony system Presence IM Web Conferencing Deep integration with Office, SharePoint, … Pricing starts at €9 per person per month (Office 365) Voice integration not yet available in Office 365 Use on-premise or partner hosted

48. 26 July, 2011 Social Computing in your organization using SharePoint: challenges and benefits Yammer SharePoint integrationhttps://www.yammer.com/company/sharepoint Put a Yammer feed on virtually any SharePoint page. Nice but.... No deep SharePoint integrations Mysites Documents Blog posts ...

49. 26 July, 2011 Social Computing in your organization using SharePoint: challenges and benefits Attiniwww.attinisoftware.com New product, still in development Looks very promising! Direct competitor to Newsgator Expensive

50. 26 July, 2011 Social Computing in your organization using SharePoint: challenges and benefits Microsoft Labs: Office Talkhttp://www.officelabs.com/projects/officetalk microblogging for business environment, enabling employees to post their thoughts, activities, and potentially valuable information to anyone who might be interested. This is not yet a usable solution Let’s keep an eye on it, we might see SharePoint integration?

51. How to make it a success? 26 July, 2011 Social Computing in your organization using SharePoint: challenges and benefits

52. 26 July, 2011 Social Computing in your organization using SharePoint: challenges and benefits Tips for user adoption #5 – It’s not about technology (don’t forget the tech though) #4 –DeliverValue #3 – Education #2 – Communication #1 – Community Managers

53. 26 July, 2011 Social Computing in your organization using SharePoint: challenges and benefits Social starts with company culture It’s not only about ICT tools Start with your company culture Be open and transparant: Share knowledge and information between collegues Share ideas and discuss them Help each other Reward people who contribute

54. 26 July, 2011 Social Computing in your organization using SharePoint: challenges and benefits Many SharePoint intranets are underusedWhat to do? Typical reasons People do not always feel the benefits of putting their information on SharePoint They don't get much feedback from putting something on SharePoint You do not feel the other collega’s involvement Solutions Define policies: management expects all documents to be on SharePoint Organize user adoption workshops: take people by the hand and guide them Make it social: add activity streams to make your SharePoint more like Facebook Make it personal: Allow for non-business information (birthdays, after hours activities...) Reward and recognize: people that add value to the platform (badges, gamification, status indicators, best answers, ...) Make it fun: add elements that make daily work fun and lightweight

55. Some final words 26 July, 2011 Social Computing in your organization using SharePoint: challenges and benefits

56. Benefits of social computing 26 July, 2011 Social Computing in your organization using SharePoint: challenges and benefits

57. 26 July, 2011 Social Computing in your organization using SharePoint: challenges and benefits What we covered in thisOneCafé What social computing How can it help your organisation: Sharingknowledge Staying up-to-date Finding experts, connecting Sourcingideas Reduce interruptions How to make itwork in yourorganisation

58. 26 July, 2011 Social Computing in your organization using SharePoint: challenges and benefits Conclusion Social computing in yourorganisation Bring content and people together Knowledge management solution on steriods Start today Easy entry level solutions Best of class solutions available on SharePoint It’s not only about tools, it’s also about company culture!

59. What’s next? Give me a call to Want to make SharePoint social Buy or upgrade to Microsoft SharePoint 2010 Askforouradviseand expertise for the implementation … but let’s have somedrinks first! Contact Mail: thijs@orbitone.com Phone: 09/330.15.24 Twitter: @thijsterbeek LinkedIn: http://www.linkedin.com/in/thijsterbeek Slides Available on SlideShare 26 July, 2011 Social Computing in your organization using SharePoint: challenges and benefits

60. Social Computing in your organization using SharePoint: challenges and benefits 26 July, 2011