An introduction to Orange Business Services, a global IT and communications services provider helping companies collaborate more effectively, operate more efficiently and engage better with their customers.

1. Orange Business Services
the partner for your digital transformation
June 2014

2. contents
a world
leader
employees committed
to serving clients
recognized innovation
capabilities
our
ambition
service quality at
our core
a recognized
leader
a responsible
operator
1
2
3
4
5
6
7
Orange Business Services, digitalisation partner for businesses in France and worldwide 2 /

3. 3 /
360° customer
service
video
NFC
vertical
solutions
smart cities
new workspace
cloud
security
big data
e-health
3G/4G/Fiber
collaboration
M2M
mobile device
management
Orange Business Services, digitalisation partner for businesses in France and worldwide

4. 1 a world leader

5. about Orange Business Services
 brings together all Orange
Group activities dedicated to
enterprises
 provides communications
services to businesses of all
sizes in France, and to
multinationals around the
world
3,000+
multinational
clients
20,000+
employees dedicated
serving enterprises
2 millions+
professional, SME and
business clients in France
€6,513 bn
in revenue
in 2013
Orange Business Services
*
*business
Orange Business Services, digitalisation partner for businesses in France and worldwide 5 /

6. mobile
◼ 30 countries
◼ 178 million customers worldwide
◼ over 2 million 4G customers in the UK and over
1 million in France
internet & fixed
◼ 58.3 million clients worldwide
◼ 6.5 million Orange TV customers
◼ 3.4 million Open clients in France
business
◼ operations in more than 160 countries
◼ over 3,000 multinational clients
◼ 100,000+ Cloud Pro clients
services offered by the Orange Group
Orange is a European leader in mobile and ADSL
internet access and a world leader in
telecommunications services for businesses
€41B
in revenue
165,000
employees
450,000 km
of underwater cable
236M
customers
largest seamless
network for voice/data
in the world, covering 220+ countries
and territories
a major public operator
in 30 countries
Orange Business Services, digitalisation partner for businesses in France and worldwide 6 /

7. a global presence
San Francisco Cairo
London Warsaw
Amman
New Delhi
Mauritius
Beijing
Tokyo
Orange Labs
major service centers for
business clients
business activities
local presence in 160+ countries
residential / business activities
Armenia
Austria
Bahrain
Belgium
Botswana
Cameroon
Central African
Republic
Dominican
Republic
Egypt
Equatorial Guinea
France
Guinea
Guinea-Bissau
Ivory Coast
Jordan
Kenya
Liechtenstein
Luxembourg
Madagascar
Mali
Mauritius
Moldova
Morocco
Niger
Poland
Portugal
Romania
Senegal
Madrid
Slovakia
Spain
Switzerland
Tunisia
Uganda
United Kingdom
Vanuatu
France
Orange Business Services, digitalisation partner for businesses in France and worldwide 7 /

8. 8 /
the largest network by coverage
primary PoP
secondary PoP
◼ integral connectivity managed end to end
◼ €3.24B invested in high and very high speed
networks in 2013
from Seattle to Tokyo and Sydney
from Los Angeles to Osaka and
Auckland
from Tokyo to Seattle
from Osaka to
Los Angeles
from Auckland
to Los Angeles
 coverage : 220+ countries &
territories
 approx. 450,000 km of
underwater cable
 4G/LTE networks in 10
countries and 3G/3G+
networks in 17 countries in
Africa and the Middle East
 43.5 million fixed phone lines
 very high speed fixed
broadband networks (fiber
optics, VDSL2) in Spain,
France and Poland

9. employees committed
2 to serving their clients

10. 10 /
employees committed
to serving businesses of all sizes in France
employees committed to serving clients
for businesses
for professionals and
SMEs
for large accounts
◼ 4,900 dedicated employees
◼ 13 Regional Business Divisions
◼ specialized customer service
◼ 1,800 dedicated employees
◼ 5 offices organized by
business sector and client
type
◼ 3,000 representatives
◼ 400 stores with a specific area
for professional clients
◼ dedicated customer service

11. 11 /
employees committed
to serving multinationals worldwide
assistance available in
over 160 countries and territories
employees committed to serving clients
5 major service centers
◼ North America
◼ Latin America
◼ Asia-Pacific
◼ Europe
◼ emerging markets
◼ Brazil, Egypt, France, India,
Mauritius
◼ 3,400 dedicated experts
◼ available to clients 24/7
◼
4 sales divisions

12. highly skilled teams dedicated to our customers
“I advise and
guide my clients in
their development
strategy”
—
Delphine Carpentier
account manager
“I help my
customers by
turning a solution
into a tangible
benefit for their
business”
—
Kerri Pagel
client portfolio -
project manager
“I assist and
minimize the
complexity of
video
conferencing for
my clients”
—
Jotish Paul
Customer and
Services
Operations
Engineer
“I guarantee
network technical
support to
European and
African countries”
—
Miguel Alvarez
network project
manager
“I assess new or
existing platforms
to ensure
performance and
availability to my
customers”
—
Farzana Nuseeb
customer technical
support
“I make things
happen to deliver
and implement
customer orders
on time”
—
Cindy Motou
order taking
specialist

13. recognised innovation
3 capacity

14. 14 /
co-innovation
we innovate to meet the specific needs of our entreprise customers
through a co-innovation process
recognised innovation capacity
open innovation
adressing customer
feedback
◼ research centers in 12 countries
◼ 5,000 employees dedicated to
innovation
◼ over €800 million budget
◼ 7,482 patents in our portfolio
◼ 276 patents registered in 2013
◼ €780M invested in 2013,
representing 1.9% of revenue
◼ Orange Fabs
◼ Orange Partner
◼ strategic partnerships with the
global R&D ecosystem
◼ Customer Advisory Board
◼ Lab Explorers community
◼ search and online users
◼ feedback sessions with test groups
◼ feedback sessions on customers
business challenges
◼ design centers
◼ client test centers dedicated to
businesses
an international network for
research and innovation

15. 15 /
an international network for
research and innovation
more than
5,000 employees
dedicated to
research and innovation
Orange development centre
Orange Labs and tech centre
Poland
United Kingdom
France
Romania
Tunisia
Ivory Coast
Egypt
recognised innovation capacity
Japan
China
India
Jordan
United States

16. 4 our ambition

17. we are the trusted partner
for your digital transformation
with full security
differentiated customer
experience
bringing you the
flexibility of
cloud
infrastructure
leveraging
applications
for your business
performance
providing your
employees
with smart and
mobile ways of
working
your
business
the best
connectivity
wherever
you need it
our ambition 17 /

18. a solutions portfolio that meets the
digitalization challenges of your
business
◼ Business Everywhere
◼ Flexible Workspace
◼ Open Videopresence
◼ Office Together
◼ Business Together
◼ Business Talk
your
business
◼ Contact Managed
Access
◼ Managed Contact
Center
◼ Flexible Contact Center
◼ M2M solutions
◼ Flux Vision
◼ NFC service center
◼ vertical solutions
◼ Business VPN
◼ Business Internet
◼ Business Ethernet
◼ Business VPN Gallery
◼ Network Boost
◼ 3G, 4G, Fiber
◼ content delivery network
◼ managed LAN
◼ Flexible Computing
◼ Flexible Storage
◼ mutualized hosting
◼ Secure Gateway
◼ Flexible Identity
◼ Unified Defense
◼ Mobile SSL
differentiated customer
experience
our ambition 18 /

19. top references
Orange
Business
Services
our ambition 19 /

20. service quality
5 at our core

21. service quality at the core
of our business
 our ambition is to be a trusted partner for our
clients
 client satisfaction is at the core of our service
model
 we put ourselves in our client’s shoes to
better understand their relationship with us.
We study the client experience to improve
our processes from end to end and to boost
the value of our offers
 we adapt our sales teams and resources to
help our customers focus on their specific
business challenges
proven service quality 21 /

22. 22 /
more than great technology,
great people
dedicated teams, highly trained and fully committed
◼ a primary account manager, enabled by a broad team
including a service manager
◼ solution architects working together with your main IS
and telecoms team
◼ regional teams working closely with your
management units
◼ service managers assigned where most needed
◼ international governance when necessary
◼ local service for your branch offices
◼ regional project team
proven service quality

23.  customer service and
operations managed
centrally and locally
 international
coordination
 centralized processes
 local autonomy
 standard portfolio
 local adaptation
 local partnership
management
a global presence and local involvement…
regional pre-sale and
sales teams
proven service quality 23 /

24. 24 /
…with the right skills, certifications
and procedures for the task
Orange is one of the top 5 partners to
employ certified outsourcing
professionals
total ITIL compliance certifications
◼ ISAE 3402 certification serving a technical
environment in line with the market’s top
hosting standards
◼ ISO 9001 certification for quality management
(2011)
◼ ISO 20 000 certification (ITIL) for IT service
management (2011)
◼ ISO 27001 certification for information security
management (2011)
our teams
◼ more than 800 professionals holding ITIL
Foundation certification at Orange
◼ 20 ITIL specialists and/or service managers (with
ISO/IEC 20 000 Auditor certification)
◼ over 250 representatives available at Group level
to help clients to optimise their infrastructure
our methodology and approach
◼ consistent certificates around the world
◼ certification project managed step by step
◼ e-learning sessions on ISO 20 000 and ITIL
available to all our employees
proven service quality

25. 6 a recognised leader

26. 26 /
World Communication Awards
◼ best global operator ---------------------
2006, 2007, 2008, 2009, 2012, 2013
◼ best cloud service
2012, 2013
◼ best new business service ---------
2011, 2013
◼ best SME service 2013
◼ user’s choice 2012
a recognised leader

27. AT&T
Orange Business
Services
T-Systems Verizon
Tata Communications
Telefonica
As of October 2013 As of March 2014
27 /
a recognized leader
un leader reconnu
CHALLENGERS LEADERS
NICHE PLAYERS VISIONARIES
COMPLETENESS OF VISION
ABILITY TO EXECUTE
Level 3
Communications
BT Global Services
NTT Communications
Sprint
CenturyLink
Vodafone
Reliance
Globalcom
CHALLENGERS LEADERS
Huawei
NICHE PLAYERS VISIONARIES
COMPLETENESS OF VISION
ABILITY TO EXECUTE
HCL Technologies
BT Global Services
Accenture
AT&T
Orange Dimension Data
Wipro
NEC
NextiraOne Verizon HP
IBM
CSC
Cisco
Telefonica
Avaya
Vodafone
source: Magic Quadrant for Global Network Service Providers, by Neil Rickard, Robert F. Mason (20
March 2014 ) G00258971
source: Magic Quadrant for Communications Outsourcing and Professional Services 2013 (21
October 2013) G00248352
Orange Business Services is positioned as a
leader in the Communications Outsourcing and
Professional Services Magic Quadrant
Orange Business Services is positioned as a
leader in the Network Service Providers Magic
Quadrant

28. a recognized leader
LEADERS
NTT Com
T-System
VISIONARIES
SingTel
un leader reconnu 28 /
CAPABILITIES
MAJOR
PLAYERS
CONTENDERS
BT
Orange
Telstra AT&T
Tata
Communications
Verizon
Vodafone
PacNet
Reliance
Orange Business Services is positionned as one of the
Major Leaders in the AP next-generation telcos’
datacenters and hosted cloud services space.
source: IDC MarketScape_AsiaPac next generation telcos datacenter and hosted cloud services 2013-2014 _
december 2013
Orange Business Services recognized for the 7 th time
in a row for its VPN services
MarketScape_AsiaPac next generation telcos datacenter and hosted cloud
services 2013-2014

29. “IDC believes OBS's holistic approach to delivering security
services is unique: it encompasses elements of professional
services, solutions and a variety of delivery models, including
managed services and cloud models.”
source: IDC, “Orange MEA Strategy,” April 2013
a recognized leader
“proven capabilities and expertise in first-class
unified communications (UC), contact
center and collaboration technologies”
source: Ovum, “Global Services: Contracts Tracker Overview”,
David Molony (Principal Analyst), 17 February 2014
“Orange Business Services provides a solid range of structured
cloud professional services to help customers define how to
rationalise, to consolidate or to modernize their data centers, IT
infrastructure, operations and governance […] Expanding
international availability of Business VPN Galerie positions Orange
as a provider of high-performance cloud services”
source: Current Analysis Company Assessment of Orange Business Services – Global Enterprise October 2013
a recognised leader 29 /

30. a responsible
7 operator

31. CSR at Orange Business Services
Corporate Social
Responsibility represents a
business’s ability to
integrate social, economic
and environmental
concerns into its activities
and its dialogue with
stakeholders.
our approach to Corporate
Social Responsibility is an
essential source of value
for all of our stakeholders.
our strategy includes
concrete action plans
involving all Orange
entities.
Orange Business Services offers
specific actions for its B2B clients.
a responsible operator 31 /

32. 32 /
environmental management system
Orange Business Services has launched several
initiatives to become "green inside" and to meet the
needs of its stakeholders.
to reduce our environmental footprint, we put in place an
environmental management system focused on 5 priorities:
1.
energy economies
and reducing CO²
emissions
a responsible operator
2.
reducing and
managing waste
3.
limiting and
managing resource
depletion
4.
a responsible policy
for sourcing and
supplier relations
5.
enabling the
entrepreneurial
ecosystem

33. 33 /
a green operator
a responsible operator
we provide recycling services
for mobile devices and network
equipment
we provide electronic billing and
online payment systems
we provide:
• energy audits
• carbon audits
• IT solution assessments
Our goal: to gauge the
environmental contribution of
IT to your business activities

34. vehicles energy natural resources
we limit the amount of energy
consumed by IT by storing data
and sharing servers with:
• Flexible Computing Express
• Cloud Storage
• Cloud Pro
we limit our consumption of
energy, raw materials and
supplies by using remote
management systems for our
services
we do our part to limit
unnecessary travel:
coordinating vehicles through
fleet management and
optimizing travel with
videoconferencing services
34 /
a green operator
our solutions
a responsible operator

35. health cyber defense smart cities
• developing cyber defense
strategies for business
• managing and protecting
access, securing sensitive
assets
• locating weaknesses and
testing the efficiency of cyber
defense systems for business
• monitor, respond, resolve
smart and connected cities use
telecommunications
technologies and information
systems to :
• improve quality of life for
residents
• support the activities of
businesses
• boost the appeal of local
communities
we are a committed operator in
the e-health sector:
• streamlining services
• developing telehealth and
remote health monitoring
• virtual interactions
35 /
a green operator
our solutions
a responsible operator

36. a top employer
a responsible operator
we support our employees in
their professional development
by offering the right training
programs
people are the core
of our business
quality labour
relations: essential for
every type of
performance
we take action to
support workplace
equality
we work continually
improve our
inclusion processes
and to promote
employment for
workers with
disabilities
we implement a proactive
employment policy for young
workers

37. 37 /
a top employer
"Top Employer
Europe 2014"
Mobistar (Belgium),
Orange (Spain,
France, Poland,
Romania, Slovakia,
Moldova, Armenia)
and Orange Business
Services (United
Kingdom) played a
part in securing this
European certification
"Top Employer India
Africa 2014" in
addition to the
certifications already
achieved by Orange
Business Services in
Africa and India. This
achievement makes
Orange one of the few
Top Employers across
3 continents
Orange Business
Services was named as
one of the "Best
Workplaces for
Commuters" in 2012 in
the United States
Orange Business
Services was
recognized as a "Great
Place to Work" in Rio
de Janeiro, Brazil
a responsible operator

38. thank you
June 2014